Everybody seems to be talking about big data, data science and predictive analytics these days, but what does it really mean? How does it apply to your business? Can it help you identify the early indicators of churn and growth in your customers? And if you had the data, what can you do with it?
In this webinar, you will learn all about data science from David Gerster, former head of data science at Groupon. Mike Stocker, from the Marketo Customer Success team, will then dive into how Marketo is using data science to drive success for its customers. Finally, the Gainsight data science team will share best practices on turning analytics into Customer Success actions.