Be the first to like this
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Integrate Data to Drive Customer Success - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Cornerstone OnDemand, Citrix, Box
Clipping is a handy way to collect important slides you want to go back to later.