Good communication is the foundation of
successful relationships, both personally and
We communicate with
much more than words.
Research shows that the majority of our
communication is nonverbal.
Nonverbal communication, or body
language, includes our facial expressions,
gestures, eye contact, posture, and even the
tone of our voice.
Gesture, face , posture
VOICE –power, pitch, pause,pace
Erect Posture – Send energy and
Touching, Holding, Embracing, or Back
Patting – Can be favorable or unfavorable
Eye Contact – Strong and Powerful. You
are always communicating with your eyes.
While the mouth tells one story, gestures and
posture may tell a different story.
Gestures should be observed in clusters to
provide a more accurate picture of person
Each gesture is like a sentence
The sum total of postures and gestures relate
a non-verbal story.
1-One of the body language.
2-Allows individuals to express a
variety of feelings and thoughts.
Types of gestures:
1-Hand gesture (one or two hands)
2-Head &face gesture (as head
Clarify usage of words
Clarify or enhance a verbal message
Underscores a verbal message
Symbols of ideas and emotions
Evoke a desired response
Several gestures indicate openness and
unbuttoned coal or collar,
leaning slightly forward in the chair,
removing coat or jacket,
uncrossing arms and legs,
This is an emotion that you love to see in
other people and they in you.
It is conveyed by
A small upper or inward smile,
Hands open and arms extended outward,
Eyes wide an alert,
A lively and bouncy walk,
A lively and well-modulated voice.
The way you listen, look, move, and react tell
the other person whether or not you care and
how well you’re listening.
The nonverbal signals you send either
produce a sense of interest, trust, and desire
for connection—or they generate disinterest,
distrust, and confusion.
If there are several people you are
talking to, give them all some eye
contact to create a better connection
and see if they are listening. Keeping
too much eye-contact might creep
Giving no eye-contact might make
you seem insecure. If you are not used
to keeping eye-contact it might feel a
little hard or scary in the beginning
but keep working on it and you’ll get
used to it.
It might make you seem
nervous and can be
distracting for the
listeners or the people in
What we are trying to deliver to the one whom we
are communicating through verbal means might not
be exactly similar to the one which we are delivering
from our non-verbal means i.e. BODY
Face – Organ of Emotion
Face – Offers Powerful Clues
Face – Reveals Important Truths
Face – Provides Clues to Feelings
Face – Shows Age, Humor, Likes, Dislikes
Face – Shows Attention or Lack of Attention With
Face – Most Important Human Art Object
•The face is one of the most
reliable indicators of a
person’s attitudes, emotions &
•By analysing facial
attitudes can be discerned and
•Some people try to hide their
true emotions. The term Poker
Face describes them
Your face is watched
whenever you speak
Often the key determinant
of the meaning behind a
attitudes, feelings, and
emotions more so than any
other part of your body.
Face can show anger, pain, joy,
shock, confidence, exhaustion,
surprise, suspicion, boredom,
Face can pout, grimace, snarl,
wince, blush, gape, smirk, glare,
Face can nod, shake, jerk, tilt, duck,
Nodding the head up and down
means Yes. It means No in Iran and
To make people feel good and
show your interest you must
maintain eye contact.
The easiest way to maintain eye
contact naturally is to look at the
persons whole face above the tip
of their nose
Windows of the soul,
excellent are indicators of
Honest person has a
tendency to look you
straight in the eye when
At least listeners accept it
People avoid eye contact with other
person when an uncomfortable question
Try to reduce tension and build trust
rather than increase tension.
The raising of one eyebrow shows
disbelief and two shows surprise.
People are classified as right lookers and
leftlookers. Right lookers are more
influenced by logic and precision, left
lookers are found to be more emotional,
subjective and suggestible.
The most strong body
language signal to
influence our first
impression is the smile.
It is the most recognized
Smiling is an
1- Power &Pitch
Let your voice to be heard and avoid the monotone voice
Powerful voice tone reflect confidence
Take pause to stimulate thinking.
Take pause to catch your breath if you talking quickly.
Don't speak too quickly. It reflects stress or excitement.
Don't speak too slowly as it interferes with communication.
Change your pace according to the call.
Interpretation of voice:
1. Speaking loudly & rapidly: anger or lack of
interest in the other person's view.
2. Clear controlled steady voice: confidence.
3. Bouncy &well modulated speech:
4. Lowered volume& tone: negative attitude.
5. Hesitation: lower confidence.
Tightly clenched hands usually indicate that the person is
experiencing undue pressure.
It may be difficult to relate to this person because of his
tension and disagreement.
Superiority and authority are usually indicated when you are
standing and joining your hands behind your back.
Rubing gently behind or beside the ear with the index finger
or rubbing the eye usually means the other person is
uncertain about what you are saying.
Leaning back with both hands supporting the head usually
indicates a feeling of confidence or superiority.
Cupping one or both
hands over the mouth,
especially when talking, may well indicate
that the person is trying to hide something
Putting your hand to your cheek or stroking
your chin generally portrays thinking,
interest or consideration.
Fingers bent across the chin or below the
mouth most often shows critical evaluation
Interest and involvement are usually
projected by sitting on the edge of the chair
and leaning slightly forward.
Generally, people who walk fast and swing
their arms freely tend to know what they
want and to go after that.
Verbal Clues (message itself) – 7
percent of message meaning
Vocal Clues (tone of voice) – 38
Facial Expression Clues (visual) –
Facial clues provide a better and
more reliable indicator of the
meaning of the message
Closeness – Everyone has a bubble.
Business distance is about 18 inches.
Position in Meetings – Indicate order of
Standing Too Close – Invades the space
Repeating Too Often – Such as
clearing the throat
Playing With Hair
Playing With Money or Loose Change
Playing With Car Keys
Without gestures, our world would be
static and colorless. The social
anthropologist Edward T. Hall claims 60
percent of all our communication is
As many of us cross over cultural borders,
it would be fitting for us to respect, learn,
and understand more about the effective,
yet powerful "silent language" of
Southeast Asia – Showing the bottom of the foot is
a grievous insult
Kenya – Victory signal can lead to getting the
fingers chopped off
Saudi Arabia – Kissing in public can lead to being
placed in jail
Winston Churchill – V for victory signal became a
symbol during World War II
O.K. Symbol in America considered as giving a
curse in Saudi Arabia and an extreme insult in
Closing the eyes and nodding the head is sign of
attentiveness in Japan
Yielding right of way in a doorway is a sign of
respect in China
Clapping and whistling is considered approval
(whistling is considered disapproval in much of
Hug – Informal greetings only.
Bowing – Many Asian countries
One-Pump Handshake in Europe
Islamic countries – No male/female touching
allowed for greetings
America – Raise hand with index finger
extended. Considered rude in Japan. Used
only for calling animals in Malaysia.
Columbia – Clap your hand
China – Turn your cup down
Spain – Snap your fingers (locals only)
Eye contact indicates attention in America
Staring is rude in Korea, Japan, and Thailand
Wink is a sign of flirtation or shared secret
Dilated eyes indicates fear or anger
Rolling the eyes shows amazement
Folded Arms indicates a defensive position
Arms on Hips indicates anger or aggression
Arms Behind Back indicates ease and control
▪ GREETINGS GESTURES
Avoid direct eye contact
▪ BEKONING GESTURES
To beckon someone, the palm faces downward and
the fingers are moved in a scratching motion.
Avoid using fingers in pointing to an object.
▪ TOUCHING GESTURES
Not touch oriented societies
Avoid public display of affection
OTHER NON VERBAL
Respect to elderly people
Smiling often can cover a gamut of emotions: happiness, anger,
confusion, apologies , or sadness.
Displaying an open mouth (such as yawning or a wide-open laugh) is
considered rude, especially with women who cover their mouths
when giggling or laughing.
Try to maintain a balanced posture, stand or sit erectly or squarely.
Don't slouch or put on the ground with arms in the lap or on the
armrest. Crossing the legs at the knees or ankles is the preferred form
rather than with one ankle over the other knee.
Silience (listening) is a sign of politeness and of contemplation. During
conversations, be especially careful about interrupting.
Americans are a not touch (touch/not touch)oriented.
Americans tend to look others directly in the eyes. When
greeting and conversing.
QUESTION:In the video A World of Gestures, people from all over
the world demonstrate the remarkable diversity of international
gestures. Can you guess the meaning of this Japanese gesture?
a. I'm scared like a bunny
b. I've been hearing things about you
c. I'm angry
C. I'm angry is the correct answer.
International differences in gestures are
remarkable, and these differences are the focus of A
World of Gestures. In this still from the video, a
Japanese woman demonstrates the gesture for 'I'm
angry.' As the video A World of Gestures
immediately demonstrates, there is no
'international language' of gestures. Instead,
cultures have developed systems of unique
gestures, and it is almost never possible for us to
understand intuitively the gestures from another
QUESTION:In A World of Gestures, this woman from
France demonstrates this gesture. Can you try to guess what
this French gesture means?
a. I don't believe you
b. I wish I hadn't seen that
c. I am looking at a very handsome man
A .I don't believe you is the correct answer.
The number of unique international gestures is
astonishing, and the video A World of Gestures
guides the viewer through this fascinating terrain.
Despite the growth of international
communications media, unique gestures -- such as
this French gesture for 'I don't believe you' are alive
and going strong.
QUESTION:In A World of Gestures, we see this gesture
performed by a woman from Iran. Can you guess what this
Iranian gesture means?
a. Good luck to you
b. You will always be number one for me
c. “Screw You” (obscene)
C."Screw you" is the correct answer.
This gesture teaches an extremely important lesson. This
gesture is identical to the American/English gesture for
'Good Luck to you.' But it is an obscene gesture, and an
American traveling in Iran would outrage people there if the
American performed this gesture. In A World of Gestures,
the viewer learns that we cannot assume that we know what
a gesture means, even if it looks familiar to us. For this
reason, when in another culture or society, we should never
'mirror' a gesture that someone presents to us--without
knowing it, we could be deeply offending that person and
1. Words have limitations.
2. Nonverbal signal are powerful.
3. Nonverbal message are likely to be more genuine.
4. Nonverbal signals can express feelings inappropriate to
5. A separate communication channel is necessary to help
send complex messages.
Front – Like the action and grade conscious
Back – Observers, slackers, dislike attention, like
security of the back wall
By Window – Daydreamers
By Door – Often in a rush and want a quick way
Middle – Like to blend into the crowd and are