 To whom much is
given, much is
expected in return.
 Do not misuse,
exploit and abuse
knowledge.
 Freedom is not an
Etiquette
is
serious
business
…
PROFESSIONAL ETIQUETTEPROFESSIONAL ETIQUETTE
 ProfessionalProfessional
Etiquette –Etiquette –
introductions,
difficult names, when
and how to shake
hands &how to hand...
 Comes from a French
word which means
“ticket” or “label.”
 Serves as a “ticket” in
dealing properly with
other people.
...
 Rules governing
socially acceptable
behavior in a
society or a
particular
profession.
IMPORTANCEIMPORTANCE
Career Growth &Career Growth &
DevelopmentDevelopment
LeadershipLeadership
Quality ServiceQuality ...
You shake hands when:
You welcome people into
your office
You say good-bye
Another person offers to
shake hands
How?
...
Handshakes
communicate a
nonverbal message
about us.
 Your handshake
should be firm but
NOT crippling.
 Use their titles.
 Mention name of person you
are honoring first.
 Give a clue about who the
people are and what they ...
 Place settings can be
confusing.
 The general rule for
silverware is to work from the
outside in as the meal
progresses...
1. Dinner Plate
2. Soup Bowl
3. Bread Plate
5. Salad Fork
6.Dinner
Fork
10. Dinner Knife
8. Dessert Spoon
9. Cake Fork
7. ...
 American Style: Knife in right
hand, fork in left hand holding
food. After slicing food, place knife
on edge of plate wi...
 Pass food from the left to the right.
 Dishes are removed from the right.
 If asked for the salt or pepper, pass
both ...
 When passing items such as
creamer, syrup, or a
gravyboat, pass it with the
handle pointing toward the
recipient.
 Neve...
Hold your hand over the wine
glass or coffee cup to signal that
you do not want any wine or coffee.
 Never turn a wine g...
Sushi is served in bite
size pieces.
Never bite pieces in half
as they are meant to be
eaten whole.
Pasta or Spaghetti:Pasta or Spaghetti:
Twirl it around your fork.
Use a spoon to help if
needed.
 Cut only enough food for the
next mouthful. Eat in small bites
and slowly.
 Do not apply makeup at the
table.
 Do not ...
Professional
Etiquette can be
confusing at
times and
making the right
moves can
make a
significant
difference.
 The following is an example of a proper
introduction: “Mr. Smith (CEO), meet, Mr.
Clark (the applicant).”
 Mention the name of
the most important
person first, i.e.
older over younger,
women over men,
customer over
supplier.
When I greet a visitor
in my office, do I:
A. say nothing and let
him sit where he
wishes.
B. tell him where to sit.
C. sa...
B. Indicating where your
guest should sit will
make him feel more
comfortable.
I have forgotten a lunch
with a business
associate. I feel terrible
and know he is
furious. Do I:
A. write a letter of apo...
D. Apologize for
what
happened.
Set up another
appointment.
I am in a restaurant for a
business meeting and
soup is served. Should I:
A. Pick it up and drink it
B. Use the spoon prov...
B. It is not a cup
of coffee, use
the spoon
provided.
How?
Why?
Do you have to
rotate the
spoon?
Soup: Dip the spoon into ...
 The proper way to
butter bread is to
break the bread into
small pieces one at a
time and butter one
piece at a time.
True
Break slices of bread,
rolls and muffins in small
pieces at a time.
Never tear your roll into
many pieces.
 Butter...
 TORONTO, Canada - After four years, a Filipino Canadian family is tasting justice in what
has been known as the fork-and...
“Be a channel of
blessing and grace
to other people.”
Business Etiquette--SPUM Septermber 25,2013
Business Etiquette--SPUM Septermber 25,2013
Business Etiquette--SPUM Septermber 25,2013
Business Etiquette--SPUM Septermber 25,2013
Upcoming SlideShare
Loading in...5
×

Business Etiquette--SPUM Septermber 25,2013

1,588

Published on

This covers topic on professional or business etiquette and fine dining. This provides useful tips on how to deal with others courteously and with respect.

Published in: Education, Self Improvement
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,588
On Slideshare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
1
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Transcript of "Business Etiquette--SPUM Septermber 25,2013"

  1. 1.  To whom much is given, much is expected in return.  Do not misuse, exploit and abuse knowledge.  Freedom is not an
  2. 2. Etiquette is serious business … PROFESSIONAL ETIQUETTEPROFESSIONAL ETIQUETTE
  3. 3.  ProfessionalProfessional Etiquette –Etiquette – introductions, difficult names, when and how to shake hands &how to hand a business card  Business DiningBusiness Dining EtiquetteEtiquette Dining for SuccessDining for Success
  4. 4.  Comes from a French word which means “ticket” or “label.”  Serves as a “ticket” in dealing properly with other people.  Rules based on kindness and consideration.
  5. 5.  Rules governing socially acceptable behavior in a society or a particular profession.
  6. 6. IMPORTANCEIMPORTANCE Career Growth &Career Growth & DevelopmentDevelopment LeadershipLeadership Quality ServiceQuality Service Sense of ConfidenceSense of Confidence Relationships –Relationships – Courtesy & RespectCourtesy & Respect to othersto others WITHOUTWITHOUT ETIQUETTEETIQUETTE Limit your potential Risk your image Damage Relationship
  7. 7. You shake hands when: You welcome people into your office You say good-bye Another person offers to shake hands How? Who initiates the handshake?
  8. 8. Handshakes communicate a nonverbal message about us.  Your handshake should be firm but NOT crippling.
  9. 9.  Use their titles.  Mention name of person you are honoring first.  Give a clue about who the people are and what they do.  When introducing yourself, you do not have to give your title.  If you have a difficult name, help the other person pronounce it.
  10. 10.  Place settings can be confusing.  The general rule for silverware is to work from the outside in as the meal progresses.  Eat to your left, drink to your right. Any food dish to the left is yours, and any glass to the right is yours.
  11. 11. 1. Dinner Plate 2. Soup Bowl 3. Bread Plate 5. Salad Fork 6.Dinner Fork 10. Dinner Knife 8. Dessert Spoon 9. Cake Fork 7. Butter Knife 11. Salad Knife 12. Soup Spoon 13. Water Glass 4. Napkin
  12. 12.  American Style: Knife in right hand, fork in left hand holding food. After slicing food, place knife on edge of plate with blades facing in. Eat food by SWITCHING fork to right hand (unless you are left handed).  Continental/European Style: Knife in right hand, fork in left hand. Eat food with fork still in left hand. The difference is that you DO NOT SWITCH hands-you eat with your fork in your left hand, with the prongs curving downward.
  13. 13.  Pass food from the left to the right.  Dishes are removed from the right.  If asked for the salt or pepper, pass both together.  Set any passed item, whether it is the salt and pepper shakers, a bread basket, or a butter plate, directly on the table instead of passing hand-to- hand.
  14. 14.  When passing items such as creamer, syrup, or a gravyboat, pass it with the handle pointing toward the recipient.  Never intercept a pass. Snagging a roll out of the breadbasket or taking a shake of salt when it is being passed to someone else is a no-no.
  15. 15. Hold your hand over the wine glass or coffee cup to signal that you do not want any wine or coffee.  Never turn a wine glass or coffee cup upside down to decline wine or coffee.
  16. 16. Sushi is served in bite size pieces. Never bite pieces in half as they are meant to be eaten whole.
  17. 17. Pasta or Spaghetti:Pasta or Spaghetti: Twirl it around your fork. Use a spoon to help if needed.
  18. 18.  Cut only enough food for the next mouthful. Eat in small bites and slowly.  Do not apply makeup at the table.  Do not ask to taste someone else's food.  Do not push your dishes away from you or stack them for the waiter when you are finished.
  19. 19. Professional Etiquette can be confusing at times and making the right moves can make a significant difference.
  20. 20.  The following is an example of a proper introduction: “Mr. Smith (CEO), meet, Mr. Clark (the applicant).”
  21. 21.  Mention the name of the most important person first, i.e. older over younger, women over men, customer over supplier.
  22. 22. When I greet a visitor in my office, do I: A. say nothing and let him sit where he wishes. B. tell him where to sit. C. say "Just sit anywhere."
  23. 23. B. Indicating where your guest should sit will make him feel more comfortable.
  24. 24. I have forgotten a lunch with a business associate. I feel terrible and know he is furious. Do I: A. write a letter of apology? B. send flowers? C. keep quiet and hope he forgets about it? D. call and set up another appointment?
  25. 25. D. Apologize for what happened. Set up another appointment.
  26. 26. I am in a restaurant for a business meeting and soup is served. Should I: A. Pick it up and drink it B. Use the spoon provided C. eat half of it with a spoon and drink the remainder
  27. 27. B. It is not a cup of coffee, use the spoon provided. How? Why? Do you have to rotate the spoon? Soup: Dip the spoon into the soup, moving it away from the body, until it is about two-thirds full, then sip the liquid (without slurping) from the side of the spoon (without inserting the whole bowl of the spoon into the mouth).
  28. 28.  The proper way to butter bread is to break the bread into small pieces one at a time and butter one piece at a time.
  29. 29. True Break slices of bread, rolls and muffins in small pieces at a time. Never tear your roll into many pieces.  Butter each bite at a time. It is never appropriate to cut a roll with a knife
  30. 30.  TORONTO, Canada - After four years, a Filipino Canadian family is tasting justice in what has been known as the fork-and-spoon story in Quebec.  The Quebec Human Rights Tribunal ordered the school to pay the Cagadoc family $17,000 in moral and punitive damages.  The Tribunal said the principal was partly to blame for not implementing a policy on intercultural education.  Back in 2006, 7-year old Luc Cagadoc was reprimanded by his school’s staff several times for eating with a spoon and fork. They reportedly told the boy he ate “like a pig” and should eat his food like other Canadians. (Related story: Filipino boy's discrimination case ruled out by rights commission)  The Tribunal originally dismissed the complaint as an isolated incident and was not discriminatory, but the family fought the decision and asked for a reevaluation. The family sought the help of the Center for Research Action on Race Relations or CRARR.  CRARR argued that the incident led to Luc becoming anti social. He also lost his appetite and did poorly in school.  According to the mother, Maria Theresa Gallardo Cagadoc, Luc is very pleased that his family won the case. Gallardo also said the case was an uphill battle, and is very happy that justice was served. Balitang America
  31. 31. “Be a channel of blessing and grace to other people.”

×