The orange world 2010 Commitment 02 GW world 04 On the move globally, in orange 06Management Board Gebrüder Weiss Group 14Gebrüder Weiss Group Annual Report 2010 16 Department reports 20 Simple in its complexity: Commitment 44 Gebrüder Weiss locations 56
Austria Lauterach Bludenz Feldkirch Graz Hall Hörsching Kalsdorf Switzerland Kennelbach Altenrhein Macedonia Leoben Pratteln Skopje Leobendorf Zurich Romania Leopoldsdorf Bosnia-Herzegovina Bucharest Linz Sarajevo Arad Maria Lanzendorf Bulgaria Bacau Maria Saal Sofia Cluj Napoca Pöchlarn Kazanlak Constanta Salzburg Croatia Craiova Sulz Zagreb Oradea Vienna Czech Republic SibiuVienna-Schwechat Rudná Serbia Wels České Budějovice Dobanovci Werndorf Modřice Belgrade Wiener Neudorf Ostrava Kragujevac Wolfurt Prague Lapovo Wörgl Řičany-Jažlovice Vujce Germany Hungary Slovakia Memmingen Dunaharaszti Senec Hamburg Hajdúdorog Bratislava Lindau Mosonmagyaróvár Košice Passau Vecsés Žiar nad Hronom Italy Žilina Bozen
GW world 04 05 China Shanghai Changchun Chengdu Chongqing Dalian Guangzhou Nanjing Ningbo Peking Qingdao Shenzen Tianjin Slovenia Urumqi Ljubljana Xiamen Brnik India Xian Koper Chennai Zhanjiang Ukraine Ahmedabad Hong Kong Kiev Bangalore Kowloon Mukachevo Jodhpur Japan USA Kandla Mundra Tokyo Chicago Kanpur Canada Atlanta Kolkata Montreal Boston Mumbai Toronto Denver Nag Pur Singapore Houston New Dehli Singapore Los Angeles Pune Taiwan Miami Tiruppur Taipei New York Tuticorin Thailand San Francisco Bangkok UAE Udon Thani Dubai
On the move globally, in orangeTrusT Involvement Responsibility DeDication Continuous network development: Acquiring a holding in the freight forwarder Diehl On 12 January 2010, GW acquired 25 per cent of the international freight for- warding company Wilhelm Diehl in Esslingen, Germany. “Diehl is a long- standing and important European partner for us, whom we hold in high regard. With this minority shareholding, we are securing important market shares in the region,” said CEO Wolfgang Niessner on the motivation behind the move. Jürgen Wirsing, spokesman for the Diehl Board of Management, commented: “In addition to synergy effects in future processes and the infrastructure, this alliance with GW is first and foremost a commitment to sustainable cooperation in the long term. This move will further reinforce the positioning of Diehl in its European network.” Diehl and Gebrüder Weiss have enjoyed a cooperative partnership for the past 11 years. During this time, the two companies have established 17 direct transport links, 13 of which operate on a daily basis.
06 07 DeDication Responsibility Involvement TrusTSuccessful in the market: Eurocargo trading as Gebrüder WeissFollowing the majority takeover by Gebrüder Weiss in November 2009, Euro-cargo has been officially trading under the company name of the Austriantransport and logistics service provider since December 2010. Gebrüder Weissassumed more than 75 per cent of freight forwarder Eurocargo on 12 November2009, completing a further step in its network development in South-EastEurope. The official merger of the two companies took place at Eurocargo‘sterminal in Dobanovci on 1 January 2010. The final step in the takeover processwas completed with the change of the company name. Since December 2010,Eurocargo has been trading under the uniform company name, Gebrüder Weiss.“A uniform company name is the logical next step in our cooperation. We aredelighted to now be under the Gebrüder Weiss umbrella in name also, therebyensuring a uniform image,” says Country Manager Dragan Simovic.
On the move globally, in orange Pioneer in transparency: Sustainability report As the leading Austrian logistics service provider, Gebrüder Weiss drew up its sustainability report in conformance with the internationally recognised standard and was distinguished in September 2010 with the GRI quality seal. On the subject of transparent and measurable reporting on the theme of sustainability, the reporting parameters of the Global Reporting Initiative (GRI) non-profit organisation form an internationally recognised standard. As the leading Austrian logistics company, Gebrüder Weiss has drawn up a sustain- ability report pursuant to the GRI standard and has arranged for GRI experts to audit it. “We decided on the GRI standard, since with it we are underlining our pioneering role on the issue of sustainability. In drawing up a report on sustainable business activity, quality and transparency are significant aspects which we document in this report,” says Peter Waldenberger, Sustainability Manager for Gebrüder Weiss.RespectAppreciAtion IdentIfIcatIonoptimisation
08 09Investment course in Romania: New cross-docking terminal in SibiuA new cross-docking terminal was opened in Sibiu by Gebrüder Weiss Romaniaon 5 November 2010. The terminal provides support to the Romanian GW net-work from the centre of the country and has a total surface area of 9,000 m²,including a car park as well as all buildings, and a reserve area of 20,000 m2.There are 1,000 m² available as handling space. “With this terminal, we want tomaintain the consistent growth of Gebrüder Weiss in Romania and enlarge ournational network. The site in Sibiu is ideally suited for this, thanks to its centrallocation,” says Thomas Moser, Gebrüder Weiss Regional Manager for South-East Europe. With the aim of standing out from the market by offering excellentservices, GW offers its customers in Sibiu a logistics site at the cutting edgeof technology with the most modern fire protection and security systems. OptimisatiOn IdentIfIcatIon AppreciAtion Respect
On the move globally, in orangeQuality IdentIfIcatIon ApprAisAl innovation Top Rating: Top credit rating for GW In December 2010 GW was awarded the top credit rating by credit rating agency Dun & Bradstreet (D&B) – a sure sign of financial stability and the highest level of creditworthiness. Wolfram Senger-Weiss and Wolfgang Niessner received the D&B Rating Certificate in Maria Lanzendorf. The certificate is recognised worldwide and marks GW as a trustworthy, reliable business partner with a stable company situation and an excellent payment record. An important factor in business. The success of a company depends on many factors. GW has defined four central values for itself – Independence, Sustainability, Service Excellence and Commitment – for achieving market success as a transport and logistics service provider. They all act together and have a common goal: They contribute to the “trust” account. The award officially confirmed that there is complete trust in the economic stability and creditworthiness of GW.
10 11InnovatIon ApprAisAlIdentIfIcatIon Quality Optimally positioned in Slovakia: GW opens its most modern logistics centre After a construction period of just ten months, the official opening of the new GW logistics terminal in Senec took place on 23 April 2010. Almost 13 million euros were invested in the site and the new logistics centre, which employs around 100 people. It is one of the largest investments in Slovakia in the logistics and forwarding area. On the 65,000 m2 site, 4,600 m2 of new logistics and 3,800 m2 of the most modern transshipment areas were created in the first step, together with 2,100 m2 of office space. The new terminal in Senec is at the cutting edge of technology in every aspect. The site is the first GW location to be fitted with a modern consignment localisation system. This means an even better quality of service for customers in goods traffic. The latest technology is also used in security. Among other things, 85 cameras and the latest alarm system guarantee the highest level of security.
On the move globally, in orange Successful: The integration of Weiss-Röhlig India into the global GW network In September 2009, in the year following the foundation of Weiss-Röhlig India, the main focus was on the integration of the 14 new branches which are located in the main commercial centres of Delhi, Mumbai, Kolkata and Bangalore, which provide the best connections in all 28 states. Weiss-Röhlig India is a professional partner for all parts of the value chain. It offers the full range of services from international air and sea freight transport to project logistics, storage and distribution to customs clearance. Just over six months after the establishment of the Weiss-Röhlig India joint venture, the organisations in WeissLand and India joined forces for the purpose of service development. Since April, staff in India and Europe have joined forces to optimise the basic conditions for transport between the two continents.involvementConneCtion ResponsibilityAppreciAtion
12 13Continuing to make history: Weiss-Röhlig celebrates its 10th anniversaryWhat began a decade before 2010 with three joint ventures in Asia is now aglobal network on every continent. Gebrüder Weiss and the Bremen-basedlogistics specialist Röhlig share many similarities in their business philosophiesand company identities. Both are traditional companies with a long history.Both are privately owned. Both wish to maintain their autonomy in the future.Against this background, a successful strategic alliance arose between twoequal partners, which has now been a success story for over a decade. Clearly,there were other important factors in this merger, such as the fact that thenetworks of both companies complement each other perfectly – this providedanother important incentive for forging the alliance. AppreciAtion ResponsibilityConneCtion Involvement
Management BoardGebrüder Weiss Group From left to right: Peter Kloiber Wolfram Senger-Weiss Heinz Senger-Weiss Wolfgang Niessner, CEO
14 15Peter Kloiber Wolfram Senger-Weiss Heinz Senger-Weiss Wolfgang Niessner, CEO
16 17Had we wanted proof of the “unpredictability” of GW‘s response to this ambivalent vision of thethe world economy, it was there in 2010. The major future is: based on the four core values (Indepen-setbacks in 2009 were followed by recovery on an dence, Service Excellence, Sustainability andunexpected scale – from which GW also benefited. Commitment) to flexibly push forward the develop-Strong growth impulses from the oft-cited BRIC ment of our company and take short and medium-countries (Brazil, Russia, India, China) and Germany term measures that will ensure success in the longled to a global exchange of commodities and an term. A simple formula perhaps, but one that willincreased demand for logistics services. pose a major challenge to all those involved in the As pleasing as this development was, there decision-making and realisation processes.are still doubts about the sustainability of the reco-very – not least in view of the high national debt The result for 2010 will be very positive for GW. Netwith its consequences for currency and investment turnover is once again nearing the billion euro mark,policy. At the same time, comments, analyses the EBIT is returning to a highly satisfactory leveland prognoses are being published by well-known compared to other industries, cashflow and equityinstitutions and individuals, who even go as far as ratio underline our financial stability as highly ratedto promise a phase of decades of prosperity. by Dun & Bradstreet.Distribution of added value across the departments n d tio an r ta e ss po pr e ns ex ic tra po l ns na rt a r, erv al g Se tra tio tin s s rie l s n ic ul a io om r& st nd n ou ce at st ns la ter Ai gi C ar N Lo u o In C C 4% % p % 12 11 % % 1 6% 4%28 25Wolfgang Niessner, CEO
Annual Report 2010 In the evaluation of the individual business areas, companies to the establishment of joint ventures the importance of national and international over- overseas (with our partner Röhlig), from the expan- land transport, the dynamism of Air & Sea, the sion or construction of terminals to the promotion sustained success of CEP, the increasing number of personnel development and CSR initiatives as of logistics solutions and the often associated well as the provision of a general cargo product to consulting services of x|vise as well as the positive the setting up of e-commerce platforms. response to the innovative developments of inet “One is not only responsible for what one stood out in particular. does, but also for what one does not do” – following the wisdom of Lao Tse, GW will further support Last year projects were initiated, pushed forward continuity and the will to change. This course is or concluded which both reinforced the orange accepted and supported by shareholders, members network and further strengthened or increased the of the Supervisory Board, customers, partners and level of competitiveness. The measures taken in employees – and for this we would like to extend this respect range from participation in European special thanks. Net turnover 00 01 02 03 04 05 06 20 20 20 20 20 20 20 5 2 .9 .2 .3 9. 5. 3 3 3 7 8 9. 1. 49 55 57 60 70 78 87
18 19 June 2011 Wolfgang Niessner, MBA Chief Executive Officer Gebrüder Weiss Group 07 08 09 10 20 20 20 20 8 .6 5 .1 0 .2 6 .094 98 83 97 in million €
Department reportsLand transport challenges with flying colours. “As an organisation, we succeeded in processing the increase in con- signments well, not only in quantitative but also in qualitative terms,” Walter Konzett proudly states.The pendulum swings back “While there were significantly more consignmentsThe rapid rise in transport volumes during 2010 to be executed per employee, quality indicatorsput Gebrüder Weiss under pressure to adapt. The remained unchanged at peak levels.”land transport organisation once again seized In Central and Eastern Europe, and abovethe opportunity to demonstrate its ability. At the all in South-Eastern Europe, the GW organisationsend of the year, every business area turned a profit focused on quality management in 2010. In theand this with continuously high service quality. interaction between head office and line organi- Nobody had expected this turnaround: At sations, significant improvements in operationsthe start of the year, the German transport sector were achieved, both in the form of quality improve-had reported more than 50,000 heavy goods ment and cost savings. In the field of mobile com-vehicles withdrawn from circulation. Only shortly munications, among other things, these countriesafterwards, however, it had to handle such achieved at least the same level of performance asenormous quantities of goods that there was a Western European countries, and in some casesshortage of the necessary vehicle capacity, even exceeded it.since within a short period of time, the economy The mobile communication solution, intro-weakened by the crisis had recovered and once duced in 2007 to guarantee consistent documen-again was working flat out. tation of the transport process across GW, was From March 2010 onwards, GW‘s land further optimised in 2010. “On the one hand, newtransport also benefited from the consistently high countries or branches joined and on the other,demand. “In the Austrian domestic system, we we made some investments and introduced a newregistered a significant increase in consignments generation of scanners,” the Product Managerin the areas of general cargo, direct and special reports. This represents a technical quantum leap:transport,” said a pleased Walter Konzett, director “Consignment information are now available toof product management for land transport. “The the customer even faster and more transparently.”Austrian domestic segment was able to achieve its Proof of delivery and consignment status aresecond best result in the history of the company.” immediately transmitted.Ultimately, the Orange Combi Cargo containertrain running daily between Vorarlberg and Vienna Full deployment for “GW pro.line”or Salzburg transported 300,000 tonnes of goods In the meantime, the preparation for “GW pro.line”with a capacity utilisation rate of 90%, saving had been going ahead at full speed: a new pan-more than 13,000 HGV journeys across Austria. European land transport product with daily For ICD traffic, on the lines between GW departures, defined door-to-door transit times,offices, 10.5% more consignments were executed specified quality standards and seamless con-in 2010 than in the preceding year. “Growth only signment tracking. A working group assumed thebegan here in the second half,” said Konzett, “but task of increasing the efficiency of general cargoall the more strongly: the last quarter brought us organisation even further and of preparing thea gain of up to 20%.” ground for the new product. “Specialists from the branches planned the new network connectionsPeak quality with a team from land transport product manage-In accordance with the unexpectedly strong up- ment, developing rules and tariffs and then accom-turn, after the crisis year of 2009, Gebrüder Weiss panying the roll-out,” explains Walter Konzett,again found itself under pressure to adapt. Once who sees this as a “successful example of inte-again, however, the company overcame the grated project work.” The successful introduction
20 21of “GW pro.line” in March 2011 shows that those A record year for SAEinvolved did a great job. It is five years since 16 founder members from five countries established System Alliance EuropePartner services: Market position extended (SAE). In the meantime, Europe‘s leading generalThe economic recovery also boosted partner cargo network has grown to 47 partners withservices. “With an increase in consignments 166 facilities in 23 countries. “The anniversary yearof 14%, we grew strongly in exports,” says Ulrike of 2010 was also a record year,” says WalterMori-Schwarzenberger, who is responsible for Konzett, “both in terms of transported consign-systems management in Europe together with ments and overall tonnage.”Martin Schmidt. For imports, the upturn was rather SAE was also active in the field of processlate in arriving, but here too, a 6% increase was optimisation. For instance procurement logisticsachieved. Germany showed itself to be the motor covering all of our partners was introduced, which,for development: exports from the WeissLand among other things, permits the electronic for-rose by 18% and imports by 9%. “GW did well at warding of pick-up orders among SAE partners.holding its market position in European land Furthermore, since 2010, a new monitoring systemtransport and in some countries, even extended has monitored transit times, from the arrival ofit,” Mori-Schwarzenberger sums up. goods at the arrival terminal to their notification Structural changes in transport routes also to the recipient. Last but not least, System Alliancecontributed to this, and above all, the development Europe initiated its own project group for sustain-and increased use of platforms. “Through this, we ability and Corporate Social Responsibility, inare able to offer even better departure frequencies, order to improve the position of the network in thiswhich receive consistently positive response from increasingly important area.the market.” The new UK lines, which have beenoffered since 2010 in collaboration by GW‘s Vienna, EuroExpress: Growing demandLinz and Graz branches, represent an example The buoyant economic outlook also had a positiveof this. HGVs with two drivers travel to London, effect on the Europe-wide express service,Birmingham und Manchester three times a week. EuroExpress. The “unbeatable quality GermanyAccording to Mori-Schwarzenberger, both the service via GW Nürnberg” ensured doublenumbers of journeys and the transit times have digit growth, says the EuroExpress manageruntil now been unique within the market due to the Ulrike Mori-Schwarzenberger: “We offer eveningtwo drivers. departures from Austria and at the same time, The basis for success in European transport comprehensive delivery on the following day,is the network of partners which Gebrüder Weiss which customers appreciate.” In addition, therehas built up and cultivated over decades. With was strong demand for special deliveries. Amongmost transport and logistics companies, GW has other things, EuroExpress carries out some 150developed a long-standing partnership, and special deliveries per month for the car supplieron this point, in 2010 there were several oppor- Miba in Linz. Such deliveries are used by Miba fortunities to celebrate. “With our German partners procurement in order to ensure that raw materialsAscherl & Co., CretschmarCargo and Rieck are obtained in timely fashion.Logistik, we celebrated our 20th anniversary,”reports Martin Schmidt. “In addition, Alpi has beenone of our Italian partners for over 30 years andwe have been working with Heppner on our Frenchbusiness for 25 years.”
Department reports Land transport in GW Hungary “I‘m very satisfied with the result for 2010,” states country manager Thomas Schauer. Central and Eastern Europe Although it seemed as if the economic crisis would continue at the start of the year, this was not the case in the second quarter. “From this point on- GW Slovakia It was above all the upturn in the wards, we succeeded in increasing international automotive sector that characterised the Slovakian consignments consistently and secured a major market in 2010. Driven by this development, the new customer for our Romanian business.” In GW Organisation registered notable growth in addition, GW also began distributing to the South- both imports and exports. In this context, Country East Europe region from Poland and Hungary for Manager Markus Jelleschitz points in particular an electronics group. “All in all, our expectations to the growing numbers of consignments for for the development of our business in 2010 export groupage transport, as well as for partial were exceeded.” and full container loads. With the commissioning But for Schauer, the “highlight of the year” of the logistics terminal at Senec in April 2010, new was “undoubtedly” the demanding new customer opportunities arose for GW Slovakia, which were project, implemented in collaboration with GW‘s promptly used, as Jelleschitz reports: “In the area long-standing partner Honold. “Together, we re- of logistics solutions, we won several new custo- ceived the award from the Continental tyre group mers.” As a result, kitting and packaging were for the complete tyre storage logistics as well as provided for a large Austrian mobile operator in the complete distribution logistics in Austria cooperation with GW‘s tectraxx business unit, and and Hungary,” the country manager reports. The in close collaboration with GW Maria Lanzendorf, “Gebrüder Weiss Honold Kft” joint venture with GW Slovakia now provides national distribution headquarters in Mosonmagyaróvár was established services for a well-known tool manufacturer. “We specifically for this purpose, with GW and the have succeeded in positioning ourselves in the German logistics group both holding 50 per cent market as a reliable partner for logistics solutions, shares. Honold above all took care of the con- and at the same time as a quality service provider,” struction and implementation of the tyre storage Jelleschitz proudly declares. logistics, while GW assumed responsibility for the distribution logistics in Austria and Hungary, as The neighbouring GW Czech Republic also re- well as all administrative formalities of incorporation gistered growth. In Harald Prohaska‘s view, the in Hungary. financial year was decidedly positive, “both in quantitative and qualitative terms”. Gebrüder South-Eastern Region: Weiss‘ country manager in the Czech Republic 2010 was an extremely positive year also for the reports an increase in shipments of around 20 per South-East region. “The upturn for GW Romania in cent in its domestic business and 10 per cent for particular was such that in the first year after the international transport. Furthermore, demand major investment in Bucharest, we were almost able for logistics solutions has also increased. In order to break-even,” says responsible regional manager to be able to offer even better preconditions Thomas Moser. Almost every business area will for transport and logistics services, the search have results above the level of 2009, “in part, even continued in 2010 for a suitable site for a new the 2008 result was exceeded.” According to Moser, logistics terminal in the Greater Prague area, and GW‘s branch in the Bulgarian capital Sofia as well was successfully concluded. “The purchase con- as the country organisations in Macedonia and the tract for a 7.5 ha site in Jeneč is already a done Ukraine, developed very well. Growth in demand deal,” Prohaska is happy to report. Following this, in the field of logistics solutions has been significant work has already been started on the construction for the entire region. plans. It is scheduled to open in autumn 2012.
22 23In Romania, GW was delighted with its securing of resulting in a significant increase in the utilisation ofprestigious new clients such as Romtelekom and warehouse capacities.the energy group OMV/Petrom, which at the end of While foreign investors in Croatia, Bosnia andthe year, placed an order for a major logistics pro- Slovenia were rather cautious, tendency to investject. The country organisation also invested heavily in Serbia returned. Western companies decided toin the optimisation of the national distribution establish, relocate or expand production locationssystem. “This ‘domestic relaunch’ has led to a in Serbia, which according to Schafer was tosignificant improvement in results within a short the benefit of the GW country organisation. “Withtime,” says Moser. In November 2010, the Romanian Falke, Panasonic and also Wacker Neuson, pre-GW network received a further boost: the new stigious companies have decided on collaboration.”cross docking terminal in Sibiu was commissioned Furthermore, the integration of the freight forwar-as planned. “With this, we now have a logistics der Eurocargo at the end of 2009 was successfullylocation in the centre of the country with state-of- concluded and it is now trading under the namethe-art technology.” Gebrüder Weiss d.o.o. In Croatia, a new shipment facility with around 6,000 pallet spaces ren-In GW Bulgaria, the commitment of a new custo- ted and acquired in Zagreb in 2010 will providemer, the electrical group Bosch Siemens Home improved basic conditions for transport andAppliances, will ensure a heavy workload for the logistics solutions.logistics areas of its Sofia location from the secondquarter of 2011 onwards. At the same time, thegreen light was given for submission and planningapplication for the construction of a new terminalin the capital. “And if business continues to developas it did from mid 2010 onwards, it is highly pro-bable that construction will start in 2012,” addsThomas Moser.With regard to the Ukraine, Moser is delighted thatfor several years, a comparatively small organisa-tional unit has been able to maintain leadership onquality and costs in the area of full container loadsfor global companies such as HP and Porsche.And, last but not least, GW Macedonia, the youngestmember in the team of WeissLand countries, isalready showing positive monthly results one yearafter its foundation.South-Western Region:Erich Schafer, Regional Director for the south,speaks of a year of economic recovery. “Thisdevelopment took hold rather late in the Balkancountries, but by the end of the year, we wereable to achieve a significant improvement in allcountries compared to 2009.” Turnover and ship-ment figures both grew at double-digit rates withinthe region. The attractive economic scenario alsoled to increased demand for logistics solutions,
Department reports Air & Sea ships locally and are intensively active on the Indian market.” He said that the Gebrüder Weiss branches in Europe and the joint venture on Back on the road to success the subcontinent have certainly moved closer Following a bumpy start, 2010 turned out to be an together. “We have arrived in India,” the Air & Sea extremely successful year for Gebrüder Weiss boss said happily. Air & Sea. It succeeded in building on the record year it had in 2008, establishing itself as a real Main aspects of the partner network India expert, and in strengthening the international There were no new country organisations in the network effectively. form of investment companies established in 2010. There was great confidence that after all of Instead, GW Air & Sea concentrated on perfecting the turmoil of 2009, the new year would see an the structures in existing countries. For example, economic turnaround and bring a positive dynamic an operational office was established in Atlanta, back to the market. However, Heinz Senger-Weiss, USA, where before there was only a Weiss-Röhlig the board member responsible for Air & Sea, told representative. Gebrüder Weiss also opened us that those hopes did not come to fruition at operations in northern China, in the Liaoning and first: “Things were very difficult for most of the first Jilin regions. six months of 2010, particularly in Europe, but “We have also developed many countries also overseas.” Although the consignment value with network partners, especially in the Middle did increase at the start of the year, the margins East and in North Africa,” said Heinz Senger-Weiss. were very small. Owing to the crisis, sales prices North Africa was put in the spotlight after many moved at too low a level for an increase in pur- western companies had already demonstrated that chasing prices, which was hugely significant for they would relocate their production from Asia the affected shipping companies and airlines. to Africa to be closer to the European market. “The As the economy grew, it took a while for it to level political upheavals which began in 2011 moved off at a normal level. Finally, in June, there was us to change our strategy somewhat,” said Heinz land in sight. Heinz Senger-Weiss was very satis- Senger-Weiss, “but it is important to us that we fied with this further development: “The situation sustain our relationships with our partners in improved to such an extent that at the end of 2010 difficult times.” He said he believes in the region all of our figures reached those of the previous and that “it will continue to develop, in whatever record year, 2008, or even surpassed them.” shape, and bring a certain stability to the strive for democracy in the long term.” Arrival in India In 2009 Gebrüder Weiss established itself on the There was also an emphasis on Russia and the Indian subcontinent together with strong partners. so-called CIS countries. Gebrüder Weiss also Since the foundation of Weiss-Röhlig India, served these markets through agents. “In 2010 the worldwide network now has 15 branches in we began to take targeted measures to deepen the country‘s economic centres and a winning relationships and create improved conditions team of transport experts at its disposal. Heinz according to the service requests of our worldwide Senger-Weiss‘ assessment of the first year is network,” said Joe Lässer, who is responsible extremely positive: GW established itself on the for the development of the worldwide network for market as a specialist in India and transport Air & Sea. The main focus was on solutions for volumes and the number of customers increased the urban population centres in the west, primarily significantly. “We really feel good about offering Moscow and St. Petersburg, though we also Indian transports: we are closely linked with the wanted to ensure nationwide transport as well as Indian organisation, have built up good relation- the support of the surrounding
24 25CIS countries. This is not a short-term project, IT sets new standardsLässer explains, but rather the start of a con- The introduction of the new Air & Sea softwaresistent, sustainable development process. was also completed in 2010. The high-performance IT solution, with which processes are unified andTen years of Weiss-Röhlig optimised across the group, ensures all-roundA similar development process was started ten satisfaction, both in Europe and overseas. “Thisyears ago, when Gebrüder Weiss joined up with allowed increases in productivity of up to ten perthe Bremen forwarder Röhlig to create optimum cent in some branches and quality was alsoworldwide connections. In the anniversary year significantly improved,” reports Michael Büchele,2010, Heinz Senger-Weiss once again draws a who is responsible for this project for Air & Sea.positive conclusion: “Our cooperation is and will Furthermore, the software guarantees faster,remain a success story – and forms a strong easier access to the increasingly wide-rangingbasis for the challenges of the future.” provisions, guidelines and rules of international transport. It is hard to keep an overview of things, not least because of ever higher security standards. Modern technology offers the per- fect support. Too big for the container? In WeissLand, GW Air & Sea placed an emphasis on the business area of project business and break bulk in 2010. A proven expert in this area was brought on board with the aim of establishing a counterpart to the experienced project teams in China and other countries. It will be his task to construct a bigger, strong team and to anchor it in the organisation. Harry Kostial, who supervises this business area, is delighted: “In view of the long pre-carriage time which is common for this type of transport, a certain development phase was factored into this area. It was all the more surprising then that some exciting orders were won after a very short time.”
Department reports Logistics interaction of all GW employees involved,” said Harry Stiastny proudly. This has provided the customer with a point of contact for all matters - 360 degrees from procurement through to warehousing and A flagship project in 2010 demonstrated im- distribution. The logistics manager describes pressively just how closely orange departments, the good relationship between all participants as branches, business areas and subsidiary compa- being a decisive factor in the project‘s success. nies work together in developing demand-oriented “We wanted the management and the employees logistics solutions and guaranteeing all-round involved to interact with the customer, not just customer support. on a professional, but also a personal level.” This Harry Stiastny, the Logistics Systems Ma- created a strong basis of trust for cooperation and, nager, reinforced this point: “Serving customers at the same time, the preconditions for continuous in a way that meets their exact needs and thinking further development of the logistics partnership. outside the box to create tailor-made solutions; this is precisely what our group strategy in the area of logistics reflects.” It is in this spirit that Gebrüder Weiss was involved in 2010 with a Swiss manufacturer of travel adapters. As the company approached the limits of its existing logistical structures due to rapid growth, and Gebrüder Weiss a new approach to logistics was called for, Gebrüder Weiss was at hand. parcel service “This customer‘s service requests extended in principle across the entire service portfolio of the group,” said Stiastny, describing the initial Parcels soar situation. The company is located in Switzerland, The parcel service DPD achieved a turnover of more with production in Thailand. Its suppliers are than 122 million euros in 2010, representing an based in Asia as well as Europe and the product increase af around three per cent. is distributed around the world in over 60 countries. The first year under Andreas Winkelmayer This called for a coherent logistics solution. and his management team, which heads Gebrüder This demanded an all-embracing approach Weiss‘ parcel service, turned out to be highly – and the combined strengths of the GW organisa- successful. “A difficult 2009 was unexpectedly tion. Several departments, branches and business followed by a year with incredible growth,” reports areas were brought on board in order to offer the the head of GWP, with especially strong growth customer ‘all-round support’: Air & Sea for the air during the second half. A total of 37.5 million parcels and sea freight requirements, GW Lauterach for were transported, 5.4% more than in the previous the warehouse logistics and land transport, DPD year. Above all, exports showed considerable for parcel shipments. In addition, the customer growth, with the parcel service registering a 12.5% had already called in GW subsidiary x|vise as a increase, primarily associated with the sharp rise consultant in advance. Together the transport and in parcel volumes to Germany. Winkelmayer and his logistics experts scratched their heads to figure team agree: “For DPD, the good figures are a sign out how best to construct the processes along that we can also service our customers reliably the Swiss company‘s entire supply chain. in times of crisis.” Their efforts bore fruit: When it came to choosing a new logistics provider, Gebrüder Weiss Logistics for Wein & CO For years, DPD has offered was the clear winner. “An overall concept, which a perfect service to wine growers and merchants. paid attention to all the details emerged from the From magnum bottles to 12-bottle boxes, in 2010,
26 27almost 200,000 wine boxes were sent, with a growing A valuable investment in the future In order totrend. Wine connoisseurs know that their noble interlock quality and staff management moregrape is in good hands, as great value is placed on closely, to expand the focus of cooperation andthe right packaging and on safe and gentle trans- to be able to learn from each other, in 2010, GWPport. Since autumn, DPD has provided an interna- launched a programme for junior executives.tional parcel service for the wholesale chain Wein & “Beside the general exchanges between differentCO. “Besides Austria, we mainly deliver to custo- departments and warehouses, above all, the focusmers in EU countries, above all in Germany,” says is on early development of management skills asAndreas Winkelmayer. International shipping is preparation for potential leadership positions,”becoming increasingly important: “If at the start says Andreas Winkelmayer. The eleven participantsof DPD‘s wine logistics operations in 1996, the from every GWP warehouse and the dicall Custo-proportion represented by exports was still very mer Care Centre, including four ladies, weresmall, nowadays almost a third of our wine designated by their superiors and shall now learnpackages go abroad.” The main destinations are together for three years. Winkelmayer is convin-above all Austria‘s neighbours. ced: “Such training programmes are not only an The No. 1 for all mobile phone providers By now important investment in the future of our employeesall of Austria‘s mobile providers are customers of but also a guarantee of sustainable coverage ofDPD or of the express service provider primetime: GWP‘s market.”since 2010, T-Mobile has also entrusted shipping In addition, training of apprentices also takesof its mobile packages to its services. Via prime- on a particular significance. At present, four youngtime, around 20,000 packages per month reach their ladies are completing their apprenticeships as officedestination within 24 hours. According to Daniel administrators at Gebrüder Weiss parcel serviceNeumann, CEO of WLS primetime, a classic parcel in Vorarlberg and Leopoldsdorf and a young manservice is combined with supplementary services: is being trained in the field of storage logistics.“In addition to express options, which, for example, In the future, the warehouses in Leobendorf andguarantee delivery to the shops and partners of Graz-Kalsdorf will also accelerate their trainingT-Mobile by 9 a.m. on the following day, we provide of apprentices.cash on delivery, identity checks and contractual Green laced parcels In July, politicians,returns.” The flexible delivery options and sup- logisticians, representatives of the Graz energyplementary services are the ideal answer to the agency, vehicle manufacturers and numerousdemands of the successful mobile service provider transport companies took up the invitation ofin Austria. Christian Pabst, DPD‘s environment officer and Cooperation with Hermes expanded Since warehouse manager in Graz-Kalsdorf, to discusssummer 2009, primetime has been working with ways to an environmentally friendly future. Alreadythe Hermes Logistics Group (HLG). As a service in 2008, the GWP warehouse in Graz incorporatedprovider, primetime takes responsibility for hand- a Mercedes-Benz Sprinter NGT into its vehicleling private parcels, pick-up from HLG shops, fleet, in order to gain experience with natural gas-mail order returns and box logistics. “In the future powered vehicles. The Sprinter passed the testas well, Hermes will maintain its PaketShop net- with flying colours and by the end of the year, fivework independently and extend this to up to 1,600 Sprinters were already in service. “And we alsoshops,” Andreas Winkelmayer reports. With a support our drivers and carriers in shifting tolong-term guarantee of cooperation, he says, environmentally friendly natural gas-powered orthe use of Hermes‘ shops is now open to DPD. electric vehicles,” Pabst emphasises.“This offers us corresponding possibilities fordevelopment in existing business areas and inadjacent ones.”
Department reports Subsidiaries and brands ensuring the optimal use of transport networks. In any case, the logistics advisers demonstrate their conviction that transport optimisation will remain a major topic in the medium term as well. x|vise Fitness for the transport network In 2010, x|vise logistics advisers demonstrated that transport networks of forwarding companies can be made fit for forthcoming challenges with simple resources. inet-logistics After the great recession, the economy finally began its recovery. Order books filled up and it was possible to reduce overflowing warehouses. In this inet goes international way, many companies took this development as In 2010, the software company continued its inter- an opportunity to grapple more closely with their nationalisation, taking the plunge into Asia. The logistics. At the centre of this stood transport new location in Thailand is not only inet‘s gateway optimisation, according to Harry Stiastny, CEO to the whole of the Asian market, but is also the of x|vise. competence centre for telematics. Hence, in 2010, a number of renowned com- In the eleventh year of its existence, inet panies called in x|vise‘s logistics experts to deal opened its first branch outside Europe. Starting with optimisation issues in the field of transport. from Udon Thani, a trading centre and transport “For example, in this area, the company collabo- hub in NE Thailand, the GW subsidiary is now rated with the Vienna-based Trinkservice GmbH, seeking to conquer the entire Asian market for which, among other things, carries out various Transport Management Systems (TMS). “We are service and logistics tasks for the Ottakringer naturally focusing on the rising economic super- brewery and the Vöslauer mineral water company,” powers, China and India,” notes inet CEO Oswald says Stiastny. In addition, x|vise consultants Werle. “And we see corresponding potential for acted for the Vorarlberg-based building materials our solutions in Singapore.” The subsidiary started manufacturer Röfix. with a 7-member team of local software engineers Harry Stiastny explains the high degree of and salesmen under the leadership of Ralph Müller, customer interest: “Considering the increasingly a Thai by choice, who left Germany 12 years ago. fierce competition and conditions of the legal inet Thailand has already planned ahead for further framework, the complexity is constantly growing.” growth, according to Werle. “We plan to double Companies face multiple challenges: whether it‘s our staff numbers in Asia as early as 2011.” transport networks which developed over time In addition, the telematics competence centre with hardly any optimisation, continually increasing is also located in Thailand. In this way, the most logistics costs or major increases in volume, new recent product in this field presented in 2010, “inet locations, markets and customers. In any case, it Telematik”, was entirely developed in Udon Thani. makes sense to check the organisation of transport This is a solution based on the global positioning in a targeted way, says Stiastny: “Since with the system (GPS), which makes it possible to detect a right tools, unexploited potential for improvement location with pinpoint accuracy. inet thus provides can be rapidly identified and a company can get companies with a powerful tool for modern fleet to grips with the growing challenges.” x|vise can management, real-time asset tracking, an anti-theft immediately offer a range of tools which are easy system including video recording and timekeeping to handle and tested in practice, which assist in under difficult environmental conditions.
28 29Werle sees “inet Telematik” as an optimal extension Gebrüder Weiss Rail Cargoof the proven Transport Management System, andat the same time, a strong signal to internationalcustomers: “We have strengthened our TMS with Teamworkan important functional component, and once Gebrüder Weiss Rail Cargo defended its market Inagain, have lived up to our reputation as a techno- spring 2010, Austria‘s largest oil refinery faced alogical leader.” routine safety inspection. During the comprehen- In general, Oswald Werle can be satisfied with sive maintenance work, Gebrüder Weiss Rail Cargothe performance in 2010. “Overall, inet developed and its partners supplied Schwechat Airportvery well and grew by over 20%,” the CEO con- with kerosene.firms. Among other things, it successfully concluded The refinery at Schwechat measures almostmajor projects for Fiege Logistics Switzerland and 200 football pitches. Every year it processes 9 millionfor MAN commercial vehicles. In addition, demand tonnes of crude oil and among other things, deli-for business consulting increased, with support vers it in the form of kerosene, including to theprovided to companies ranging from logistics nearby airport. The oil and gas group OMV hadrequirements to transport management solutions. prepared the shutdown of this installation wellAgainst this background, it is consistently pursuing in advance. According to plan, on 13 May 2010,its international expansion strategy. The next stop around 40% of the refinery was shut down for ais Brazil, where a branch is to be opened in 2011. routine, legally prescribed inspection by the TÜV [Association for Technical Inspection]. Over the following six weeks, 1,800 supplementary skilled workers subjected the significant parts of the installation to extensive inspection, cleaning and maintenance. For the duration of the safety inspection, Gebrüder Weiss‘ rail freight division made its con- tribution to ensuring that Schwechat Airport was regularly supplied with aviation fuel. “Together with our partners, Rail Cargo Austria und Slovenske Železnice, we succeeded in transporting around 60,000 tonnes of kerosene from Koper to Groß Schwechat,” says Walter Dolezal, Chief Executive of Gebrüder Weiss Rail Cargo. The project required exact timing, in both planning and implementation. “With a good solution, we were nevertheless able to beat the competition and conclude the order to the fullest satisfaction of our customer.” In overall terms, GW Rail Cargo‘s revenues from rail freight declined during 2010. Dolezal attributes this to the crisis year of 2009, which con- tinued to have an appreciable effect. “All in all, we transported 800,000 tonnes, with the destination countries increasingly located in Southern and South-Eastern Europe.”
Department reports dicall seminar carried out by us,” Maurer reports. dicall has already completed the first training session and has received highly positive feedback. “Various More than a service provider participants have requested follow-up seminars.” In 2010, dicall‘s telephone lines once again over- heated. But the Customer Care Centre is far more than a “mere” communications service provider. Florian Maurer describes 2010 as a good year for the sector: “Outsourcing became increasingly significant, at the same time as there was a further improvement in prices, which had fallen massively in the previous year.” The head of the dicall Customer Care Centre also pointed out that tele- tectraxx High Tech Logistics phone service providers are being incorporated ever more intensively into the company processes of their customers. “Instead of providing a simple High-tech road to Eastern Europe telephone exchange, we are increasingly asked to In the beginning of 2010, tectraxx has expanded its provide qualified support for customer assistance.” area of operation. As a new partner of the logistics dicall is well ahead of this trend: for several company Teneso, the Gebrüder Weiss Business years, within the framework of a partnership with Unit is opening up Central and Eastern European Gebrüder Weiss Parcel Service, certain customer markets for international technology companies. groups have been independently managed by When it comes to organising warehouse, dis- the employees of the Customer Care Centre. At tribution and technically complex services, tectraxx‘ present, there are almost 10,000 parcel customers, logistics experts perform at their best. The GW with a growing trend. The close collaboration also Business Unit has already implemented solutions extends to other areas of the company. In this way, for numerous electronics companies, telecom- the partners jointly develop efficient tools for daily munication providers as well as mail-order firms work at the Customer Care Centre. As part of Austria-wide. Due to a cooperation with the pan- this process, in 2010, dicall thus received optimal European logistics alliance Teneso, also border- technical support for the outbound area. “We crossing activities have now gained importance: introduced a new software application in order to On 1 January, tectraxx took over customer support be able to handle outgoing calls better,” reports in the Austrian market as well as in eleven Central Maurer. The internal development of GWP‘s R&D and Eastern European countries. department now ensures more rapid handling and “We offer tailor-made solutions for the Czech more efficient management. Republic, Slovakia, Hungary, Slovenia, Croatia, Furthermore, last year, dicall also worked Bosnia, Serbia, Macedonia, Romania, Bulgaria and for its parent group. “We took over scheduling of Poland,” explains Gerald Marx, in charge of the appointments of the sales force for several GW Business Development Eastern Europe. He adds: branches,” says Florian Maurer. All in all, in 2010, “these include everything from storage and retrieval dicall made 600,000 telephone calls, with the Call including order-picking up to installation and con- Centre agents clocking up some 850,000 minutes necting services.” Customers can rely on an equally of conversations. high service level as in Austria.”They benefit not only The dicall manager also showed his satisfac- from a consistent service level and uniform prices, tion with the field of training. “Among other things, but also from a single point of contact for the entire Gebrüder Weiss Parcel Service has provided its CEE business.” As regards the transport process, key accounts with a loyalty bonus in the form of high-tech companies benefit from the “orange home a voucher for an individual telecommunications advantage”. The Gebrüder Weiss network is as
30 31dense as it is efficient, and ensures rapid forwarding Bannwarth. For example, customers expectof all goods at a very cost effective rate. IT standards such as track and trace or optical In the past year, tectraxx aimed primarily at the archiving. “We can reliably meet such servicemedical technology sector. According to Marx, requests.” Leisure+sports logistics is also able tothe most important market is still Austria, “where gain points due to its customs expertise. Accordingwe carried out numerous consignments for major to Bannwarth, the fact that the group has alwaysindustrial players such as Beckman Coulter invested heavily in this area is paying off. “Becauseand Fresenius Medical Care.” Across the border, unnecessary delays due to customs clearancetectraxx was particularly active in the Czech are simply not acceptable in this sector.”Republic and Hungary. In 2011, proactive market Furthermore, for the key accounts, quarterlycultivation in Central and Eastern Europe has first meetings are held with the distribution organisationspriority. Apart from the medical technology sector, of the respective countries in order to cater forthe hi-tech logistician sees good investment individual demands and, at the same time, to gainopportunities in the field of fitness industries and an understanding of their internal procedures.automated teller machines, not least because of As a result, in 2010, leisure+sports logistics effec-the recent boom in the region. tively extended its portfolio with diverse services, ranging from Europe-wide fixed deadline deliveries to shipment of the supplied products to the shop. With all its enthusiasm for sport, the team around Klaus Bannwarth is also concerned with the future of young disabled athletes. In 2010, leisure+sportsleisure+sports logistics logistics was again the main sponsor of the Dis- abled People‘s Sports Association of Lower Austria (NÖVSV), and intends to maintain its commitment.Constantly on the move “What the members of the NÖVSV achieve isThe ongoing trend towards more movement, ideal admirable from every perspective,” says the productweather conditions and the World Cup in South manager. “We are proud that they represent ourAfrica provided a boost for the sports goods retail company internationally.” At the 2010 Paralympicsindustry. Leisure+sports logistics had the appro- in Vancouver, these exceptional athletes won 5 ofpriate logistics solutions ready, paving the way to the in total 11 Austrian medals.the Balkans for the industry. In 2010, Austria‘s sports goods retailers re-corded a 3.3% increase in revenues, with evenstronger growth than the generally flourishing retailtrade. According to Klaus Bannwarth, it took ratherlonger in Central and Eastern Europe for buyingpower to return, “but in the fourth quarter, businessthen picked up.” According to the manager ofGW‘s leisure+sports logistics sector solutions, CEEbusiness is becoming increasingly important. Asearly as last year, several manufacturers of sportsgoods, including Adidas, Reebok and Burton,received logistical support in the Balkan region.“After Gebrüder Weiss‘ expansion of its networkin these countries, we have efficient and high-quality logistics structures available there,” says
Department reports automotive logistics The wheels are turning again, with experts assu- ming that in 2011, around a third of the companies in the sector will achieve sales growth of over 15%. Like a phoenix from the ashes The cost and competitive pressures nevertheless After the events of the previous year, the prospects remain enormous, according to Pichler. In addition, for the automobile sector were not very rosy. The it is difficult to predict further developments, spectre of the crisis nevertheless disappeared including in the boom region of Asia. One thing is as rapidly as it had materialised, with new opportu- clear, car manufacturers will increasingly produce nities opening up for the Automotive Logistics where there is growth in future. “Suppliers practically Competence + Solutions Centre. have no other option than to go along with them, Whereas in 2009, a fifth of the 100 largest creating new opportunities for logistics companies,” companies in the world were in the red, for many concludes the automotive sector manager. As a manufacturers and suppliers, 2010 was the most result, GW began operating in China for a German profitable year in their history. In China and other car manufacturer for the first time in 2010. Asian countries such as India in particular, the economy was booming. Flexible employment mo- dels and production procedures allowed a swift response to market demands, and suppliers such as the market leader Bosch or the German OEMs VW, Audi and Daimler were seeing turnover climbing to record levels. As Kurt Pichler, Head of Business Development Customs services Automotive notes, customer relationships were strengthened both during and after the crisis, “so that we were able to profit from the surprising Certified reliability upturn”. In Bratislava, for example, as a new gene- In 2010, the national customs authorities awarded ration of premium vehicles rolled off the assembly GW branches and subsidiaries in Germany, Slovenia, line, Gebrüder Weiss Slovakia confidently mastered Romania, Bulgaria and Hungary the EU certification the enormous increase in volumes from a supplier for excellent customs clearance. customer. In addition, at the end of the year, a On 1 January 2008, the European Union intro- distribution centre of a prestigious German tyre duced the so-called AEO standard. This abbre- producer in western Hungary began operating, viation stands for “Authorised Economic Operator”. being run by GW as a joint venture partner. At the The AEO certificate is awarded by the customs same time, Automotive Logistics succeeded authorities of the 27 EU member states to com- in landing its first orders from two large German panies who meet exceptionally high standards in suppliers. “On the one hand, this relates to sea dealing with goods subject to customs control. freight between China and Europe and on the “Among other things, these include complying with other, to overland transport to and from Hungary,” international customs regulations, proper book- explains Pichler. Last but not least, a partnership keeping, proof of credit-worthiness as well was launched with an internationally successful as observing strict organisational requirements automobile logistics company. in accordance with the international standard,” explains Thomas Zeilinger, in charge of customs at GW. In 2008, Gebrüder Weiss was the first company in Austria to receive the AEO-C certificate. Since last year, the country organisations in Germany,
32 33Slovenia, Romania, Bulgaria and Hungary as well To date, the internal training of staff has takenas GW subsidiary Weiss Ocean + Air Cargo in place under the guidance of external trainers. SinceHamburg can call themselves “Authorised Econo- 2010, however, the Human Resources Developmentmic Operator”. In 2011, all European GW branches Team has looked after this process. “In the past, wewill be AEO-certified. have consciously promoted the training and further “With this certificate, the customs authorities education of our human resources developers,”regard us as a particularly reliable partner in the explains Helmut Schöpf. This commitment is nowcustoms area,” Zeilinger points out and adds this bearing fruit: “Now, we have the necessary expertiseis a major signal towards existing customers on to carry out such training at a high level with ourthe one hand, and a major argument in tenders in own resources.” As a positive side-effect, Schöpfthe field of transport and logistics on the other. points out that even in economically difficult times,A further advantage of the AEO certificate: it the company can continue to meet its demand forenables a simplified customs clearance procedure. training in full.In practice, this means preferential treatment by At Gebrüder Weiss, the promotion of juniorthe customs authorities and a simplified procedure logistics staff has always been a priority. In so doing,for holders of AEO-C status. the personal touch is not overlooked. In summer, the Human Resources Development Centre once again invited apprentices to an exchange of ex- periences in the thrilling atmosphere of alpine huts. “At the apprentices‘ camp in the Salzburger Postalm, for the first time in the history of the com-Human Resources pany, trainees from all of its Austrian, German and Swiss branches took part,” said Kerstin Riedmann,Development trainee manager for the GW group, who was deligh- ted with the high level of interest. Through sport- ing activities, such as climbing on the high ropesMoving people course and group games, the 45 young people gotIn 2010, Gebrüder Weiss‘ staff developers again to know themselves and each other better. Onprovided valuable input: within the context of the the third day, a particular challenge awaited them:“Train, Tutor, Move” education programme, they CEO Wolfgang Niessner and three branch managerstransformed employees into “Movers”, also bringing announced their visit. On this occasion, the taskjunior logistics staff closer together. was to grapple with the orange values of Indepen- “As a service provider, the knowledge of our dence, Sustainability, Commitment and Serviceemployees is naturally enormously valuable to us,” Excellence in groups and then to present these insays Helmut Schöpf, head of the Human Resources a striking way. The Management was evidentlyDevelopment Centre. The challenge lies in passing enthusiastic about the results.on the know-how which is so comprehensivelyavailable within the company in optimal fashion.For this reason, the Human Resources departmentinitiated trainings for internal staff years ago. In2010, 15 employees from Germany, Austria andSlovakia once again took part. During the eight-dayseminar, under the heading “Train, Tutor, Move,”the participants not only practised how to sharetheir knowledge in the context of training sessionswith colleagues but also how to moderate work-shops and to accompany (learning) groups.
Department reports IT Services A global pilot project In addition, customer specific projects were also on the agenda. Between March and September, IT In the customer‘s shoes Services sought solutions for the complex demands In 2010, GW‘s IT Services team invested a great deal of an international technology group with regard of energy in the development of solutions to meet to a global pilot project for transport billing. “On the demands of its customers. Within the context of the one hand, GW operates a logistics hub for this research projects, they nevertheless looked beyond customer, and on the other, we also act as a trans- current demands into the future. port service provider for the company,” says GW‘s Ensuring that information flows in the freight project manager Andreas Fleischer. “Our task was business and the 3,670 PC users within the com- to automate the complete billing procedure.” In pany have an optimal working environment is only so doing, Fleischer and his team faced the challenge part of the tasks of the IT services department. that it was not merely transport from A to B which It is also responsible for finding ways to ensure was to be billed, but rather certain services had that with the aid of modern information technology, to be stated separately on the invoice. The project customers can receive a better service and pro- manager provides an illustration: “For example, cesses can be designed in safer, more efficient and if several consignments are delivered by lift truck, more transparent ways. the costs for the special vehicle must be billed pro rata.” The point here is to create consolidation A view of the supply chain groups, “i.e. to pool and price consignments Gebrüder Weiss has committed itself to penetrating correctly.” This and more will now be prepared deep into the value creation chain of its custo- by the new GW system, subjected to an examina- mers with logistics solutions. “In order to succeed tion and introduced entirely automatically via an in meeting this demand, it also needs innovative interface into the customer‘s billing system. IT systems,“ says Bernhard Bildstein, Head of IT Services. With the “Supply Chain Monitor”, its A specialist in EU customs clearance developers have created a tool which considers the A long partnership also binds Gebrüder Weiss to whole of the supply chain within GW and thereby the tool manufacturer, who in 2010 rented a new supports the work of the departments for logistics warehouse in Lauterach on an exclusive basis and solutions in the individual branches. “Depending transferred the entire EU customs clearance to on the type of service, different IT systems are the logistics group. “Previous to this, the company deployed within the group: for land transport, the carried out part of the customs clearance directly freight forwarding software, a special solution for in the countries of destination,” reports project air and sea freight and also a warehouse software manager Robert Lampert. “Now the goods are de- application,” explains Bildstein. According to him, livered from the production location to Lauterach, the “supply chain monitor” will for the first time entirely cleared through customs there and pre- be able to model the entire customer order, across pared for pick-up, alternatively with allocation to all systems. At the same time, the tool also offers other carriers.” possibilities for the early recognition of possible Considering the exhaustive process procedures delays, e.g. delivery, and the ability to inform the on the part of the client, the IT services created the customer proactively. In 2010, the “Supply Chain interface for data transfer between the customer Monitor” was deployed in test mode and is to be and GW, programmed new control mechanisms and rolled out to the group in 2011, being supplemen- daily feedback statistics. According to Lampert, a ted with further functions. great deal of time was invested in the preparation of this project. “For example, as the first ‘non-software firm’, we obtained test access to the Austrian