the orange world 2008 1+1=1 02 gw-world 04 On the move globally, in orange 06Management board at Gebrüder Weiss Holding AG 12 Gebrüder Weiss Holding Annual Report 2008 14 Department Reports 18 Aiming for the sky 38 Gebrüder Weiss locations 58
02 031+1= 1Two lines meet and merge into one strong line: Our customershave requirements. These represent challenges for our staff.We strive to offer solutions which more than satisfy our clients –we want our services to fill clients with enthusiasm. This iswhat Service Excellence means to us. And this is why we bringtogether the strengths of our people in order to find solutionsboth individually and locally, using a personal contact on site.Combining all our strengths to benefit our customers.
Austria Lauterach Bludenz Feldkirch Graz Switzerland Hall Altenrhein Hörsching Pratteln Kalsdorf Zurich Leoben Italy Leobendorf Bozen Leopoldsdorf Bosnia-Herzegovina Linz SarajevoMaria Lanzendorf Bulgaria Slovakia Maria Saal Sofia Bratislava Pöchlarn Kazanlak Košice Salzburg Varna Poprad Sulz Croatia Senec Wels Zagreb Žiar nad Hronom Werndorf Romania Žilina Vienna Bucharest Slovenia Wiener Neudorf Agigea LjublianaVienna-Schwechat Arad Brnik Wolfurt Bacau Koper Wörgl Brasov Czech Republic Germany Cluj Rudná Memmingen Constanta České Budějovice Hamburg Sibiu Modřice Lindau Timisoara Ostrava -Zábřeh Nuremberg Serbia Prague Passau Novi Beograd Řičany-Jažlovice
gw-world 04 05 China Shanghai Beijing Chengdu Chongqing Dalian Guangzhou Nanjing Ningbo Qingdao Shenzhen Ukraine Tianjin Kiev Urumqi Mukachevo Xiamen Hungary India Xian Dunaharaszti Chennai Zhanjiang Hajdúböszörmény Ahmedabad Hong Kong Vecsés Bangalore Kowloon USA Bhadhoi Japan Chicago Gandhidham Tokyo Atlanta Jaipur Canada Houston Jodhpur Montreal Los Angeles Kanpur Toronto Miami Kolkata Singapore New York Mumbai Singapore San Francisco Nag Pur Taiwan United Arab New Delhi Taipei Emirates (UAE) Tiruppur Thailand Dubai Tuticorin Bangkok
On the move globally,in orange An excellent solution. Orange Combi Cargo. In 2008, GW received several awards for its multimodal transport solution OCC. In May, the Climate Protection Award Vorarlberg and the TRIGOS award, in September the Austrian Natio- nal Award from the Ministry for Transport, Inno- vation and Technology. Since January 2008, GW has been using OCC exclusively as a unit train, running daily between Vienna and Bludenz with an interim stop in Hall in Tyrol. With this multi- modal solution, approx. 60 truck journeys per day as well as 9,000 tons of CO2 per year have been saved. Gebrüder Weiss developed the idea of the OCC in close cooperation with REWE GROUP and Rail Cargo Austria. Together they implemented it across the Austrian transport market within the framework of this unique cooperation model. “Our joint initiative fits in perfectly with the GW business philosophy. In the sensitive field of transport and logistics, we strive to establish a reasonable balance between ecological and economic interests and in many aspects, we focus on sustainability,” says CEO Niessner. In September 2008, the successful coope- ration was expanded. Since then, Orange Combi Cargo has also been supplying the Salzburg branches of the REWE GROUP Austria. Having achieved ISO 14001 certification and made substantial investments in state-of-the-art vehicle technology and energy-efficient equipment, GW again demonstrates its environmental awareness with the OCC scheme. 5,000 truck journeys per year can be saved through the shift to rail trans- port between Salzburg and Vienna.
06 07All busy on the western front. Relocation to the GW logistics terminal in Pratteln. In December 2008, the 53 employees working at the western-most branch within WeissLand relocat- ed to the newly built logistics terminal in Pratteln. Since then, all transportation has been handled via the terminal measuring more than 3,700 square meters. Branch manager Cuno Mattioli would like to offer his customers even more services from one place. An additional logistics area of almost 2,000 square meters is available at the new termi- nal. Additional stages of expansion are possi- ble at a later date. The branch grew considerably following the relocation of the GW branch from Uferstrasse in Basel to Pratteln, where better trans- port connections are available. More than three times the number of loading ramps are available, and additional experts in the air and sea freight field complete the team at the new location. Furthermore, a new logistics solutions team was established in order to be able to better meet the customers’ individual requirements. The improved customers’ individual requirements offered was completed by the takeover of Descatrans and MSV at the end of 2008. The MSV customs experts continue to work in their offices directly at the Basel / Weilauto- bahn border and will retain the MSV name. The entire team is now employed by GW Pratteln.
On the move globally, in orange Seamless transport handling. New national organization in Bosnia-Herzegovina. With the opening of the new branch in Sarajevo, GW guarantees seamless transport handling to and from the Balkan region. Sarajevo is located at the heart of the country and forms the econo- mic and political center. Two objectives are being pursued with the establishment of the national organization: On the one hand, existing customers in the GW homeland can be provided with stand- ardized quality and service to and from Bosnia- Herzegovina and on the other hand, by opening its own branch here, GW can position its services on the Bosnian market. Establishing this branch was not exactly easy: Bosnia is a federation, comprised of three cantons, each of which has its own administrative center. The commitment of the new country manager, Almir Jonuz, made quick market entry possible. In August 2008, seven new GW employees started working in the offices in close proximity to the customs build- ings. Daily departures from Zagreb and several departures per week from Vienna were offered as early as one month after operative business com- menced. Considerable development potential is evident in the distribution and procurement to and from Western Europe in particular as well as in the field of warehouse logistics and logistics solu- tions. In the medium-term, the expansion of the range of services and the initial operation of a com- pany-owned logistics facility are on the agenda.
08 09Good connections. GW and Hellmann Worldwide Logistics (HWL) intensify their partnership. In 2008, the partners GW and HWL, which have been cooperating for many years, considerably expanded their cooperation. The parallel land and logistics activities in the Czech Republic were recently combined under GW management. Thus synergies are being utilized, and the Czech market can be developed in a more effective manner. Moreover, by taking this step, HWL and GW are emphasizing their intention to maintain a sustain- able strategic partnership. Once the two family companies had ex- panded their cooperation to include Southern and Eastern Europe in July, they expanded their part- nership to cover Rüsselsheim / Frankfurt a. M. in October. On October 1, Hellmann Worldwide Logistics became the new partner for daily trans- portation to Albania, Bosnia-Herzegovina, Bul- garia, Macedonia, Moldova, Montenegro, Austria, Romania, Serbia, Switzerland (Eastern Switzer- land), Slovakia, Slovenia and Hungary. The expan- sion of the partnership focuses on the use of the regional core competencies of both companies – daily direct and gateway transport. GW and Hellmann Worldwide Logistics are two of the largest private transport and logistics companies operating on the European parcel service market and have been successfully coope- rating for more than 30 years. Both companies are founding members of System Alliance Europe (SAE), the leading European parcel service coope- ration. Today, the SAE network includes 48 partners in 23 countries.
On the move globally, in orange In the Land of the Rising Sun. Weiss-Röhling opens first office in Japan. With the opening of an office in Tokyo, Gebrüder Weiss continues its successful joint ventures with Röhlig and strengthens its position within this sophisticated market environment with a high potential. In November 2008, Weiss-Röhlig Japan Ltd. commenced its operative business activities. Each partner holds a 50-percent share in the new company. Kazuyoshi Fujiwara is the manager of the office in Tokyo. The logistics expert has been working in the transport and logistics industry for 35 years, including 7 for Gebrüder Weiss in Japan. The potential of the Japanese market is deemed to be extensive. At the same time, insiders believe that Japan is a very difficult market. In order to be able to react to country-specific requirements in a flexible and direct manner, Weiss-Röhlig start- ed out in Japan with a Japanese manager and a local team of experts.
10 11In mid-January, Chen Yongquan opened the 16thoffice in Chongqing in Central China. The 42-yearold Chinese man has been working for GebrüderWeiss in China for 18 years and on January 1 2008,he took over the country management role fromWalter Schneider, who returned to Austria after 5 ½years in China. With the opening of the new branchin Chongqing, Weiss-Röhlig is making its presencefelt more intensely in the world’s most populatedcountry. Chongqing has the most significant Chineseinland harbor. In terms of space, it equals the sizeof Austria. The huge city with 32 million inhabitantslocated near the Yangtze River in Central Chinahas an enormous economic potential. With a directcargo shipping service to the international portof Shanghai, Weiss-Röhlig offers its customersenvironmentally friendly and efficient transportservices. The services include daily dispatches toall important air cargo hubs in Europe, the trans-porting of sea freight via any desired Europeanport and a seamless monitoring of the goods fromreceipt to unloading. The country manager relieson his experienced local team and on makingadaptations to meet the desires and needs of thecustomers. Weiss-Röhlig has a total of more than294 employees working in 16 of its own branchesin China. More than 190 destinations across all22 Chinese provinces can be reached with flexibilitywithin our own network. Defined service standardsform the basis for customized solutions. Dense network in the Middle Kingdom. New country manager opens the 16th office in China.
Management boardat Gebrüder Weiss AG Wolfram Senger-Weiss Wolfgang Niessner, CEO
Gebrüder Weiss Holding AGAnnual Report 2008Given current events, it is hard to recall the goodthings that happened in 2008. Since then the eco-nomic instability and its consequences for logisticsand virtually all industries world-wide has beentoo great. The crisis emerged during the thirdquarter of 2008 in Europe and became noticeablein the fourth quarter. Over the course of the year,this turned into the largest global economic crisisin decades. Gebrüder Weiss is also affected. How-ever, we are looking to the future with courageand confidence because our company has verysolid foundations, a clear direction and committed,competent staff, enabling it to offer high-qualityservices to customers and partners. The scepticism that emerged at the end of2007 did not prove true during the first half of 2008.In the case of most activities, growth was record-ed – sometimes quite an impressive increase. Thestructures were fully utilized, productivity was high Wolfgang Niessner, CEO
14 15and we achieved record results. In the individual 4th quarter did not meet the rather high expecta-regions, the drive remained unbroken, despite tions set by Gebrüder Weiss – however, the verythe fact that oil prices continued to surge, leading positive overall result for 2008 was not majorlyto the record high of $ 147 per barrel on July 11, affected. While the target net turnover of 1 billionfollowed by a slump leading to a temporary low of euros was not quite met, the significant financialroughly $ 40 in December. However, this neither and productivity figures remained stable or evenboosted the economy in general nor the logistics showed improvement. In terms of national andbusiness in particular. The effects of the financial international land transport and logistics, all regionscrisis on the so-called real economy were already achieved their targets, although there weretoo great. Industry giants such as the “big three” deviations from the budget and /or in comparisonfrom Detroit issued warnings – and were soon to 2007 in some local branches and nationaljoined by other major national and international organizations; however, these could be attributedcompanies. Growth forecasts were adjusted down- to specific influences. In cooperation with Röhlig,wards almost daily. Soon, the USA and Japan the Air & Sea division managed to exceed itsreported recession and the impact on Europe was excellent results in 2007. CEP once again provedimminent. Formerly promising markets in Central its worth as one of the main pillars of the group.and Eastern European could not avoid this trend This positive picture is completed by customs andeither. Even China suffered major set backs. the consulting activities of inet-logistics and x|vise.Taking these circumstances into account, theDistribution of added value across the departments n d tio an r ta ss e po pr e ns ex ic tra po l ns na rt a r, erv l g Se tra tio na tin s s rie l s ic om ul a & io st nd n r ou e at t s la ter Ai gi C arc N us on Lo In C C % % p % % % 13 13 12 5% 3%28 26
Annual Report 2008 In 2008, large investments were again made in GW is involved in several research projects and infrastructure, network development, basic and promotes logistics solutions with the support advanced training. Land was bought in Bulgaria, of inet-logistics and x|vise. On a European level, Croatia and Romania, logistics facilities were decades of successful cooperation with Hellmann modernized and /or put into operation in Austria have been intensified in Germany and in Central and Switzerland and companies were acquired and Eastern Europe and GW has even completely in Germany, Switzerland and the Czech Republic. taken over Hellmann’s land transport and logis- In Bosnia-Herzegovina and Japan (as a joint ven- tics activities in the Czech Republic. One of the ture with Röhlig), national companies were estab- highlights was the receipt of the “National Trans- lished; in other countries, corresponding negotia- port Award” for the “Orange Combi Cargo” – tions were initiated and completed in 2009 (e.g. a unit train running daily from Vienna to Bludenz India and Thailand). Furthermore, significant per- via Hall in Tyrol and vice versa, operated by GW sonnel and organizational decisions were made, in cooperation with REWE and ÖBB / RCA, thus tak- such as the generational shift in China or the intro- ing the burden off the roads and the environment. duction of the “Eastern Region” in the case of GW also received the “Trigos” and “Climate Prize land transport. The expansion of track & trace via Vorarlberg” awards. mobile communications, the implementation GW is rising to the huge challenges it faces of the SAP Business Warehouse and a new soft- in 2009 and over the following years with energy ware system for Air & Sea are also worth noting. and an awareness of the fact that the support of Net turnover 00 01 02 03 04 98 99 20 20 20 20 20 19 19 5 2 9 2 3 9. 5. 3. 7. 8. 8 6 5. 3. 49 55 57 60 70 40 42
16 17shareholders, customers, partners and employeesis extremely important during this period. We wouldlike to thank everybody walking the “orange way”and helping us shape GW’s future.June 2009Wolfgang Niessner, MBAChief Executive OfficerGebrüder Weiss Holding AG 07 08 05 06 20 20 20 20 6 0 8. 5. 3 39. 1. 94 98 in Mio €78 87
Department Reportslogistics A major order took the project team to Gebrüder Weiss in Slovakia. There, a central warehouseTime for the experts for Slovakia, the Czech Republic, Hungary andThe system management logistics has met in- Austria had to be established for the newlycreasing customer demands by implementing acquired customer Whirlpool. The Head of Logis-a broad-ranging qualification campaign. tics reports that his team showed commitment “Without specialized staff, it is simply not in many different ways. “The team assumed thepossible to respond individually to the needs design of the physical processes in the ware-of our customers,” says Harry Stiastny of their house and took responsibility for the compliancecommitment to basic and advanced training. of the information technology with the require-Therefore, raising awareness about logistics ments.” One team member was the project mana-issues and ensuring that the necessary specia- ger and worked on site for over a year. “He alsolist background is in place is a priority at present. accompanied start-up at the logistics facility and Over the course of various seminars, more took overall responsibility during the initialthan 100 staff members from Western and Eastern phase.” When everything was running smoothly,Europe explored the world of logistics solutions the team returned to Vorarlberg. Since that time,over the past business year. The System Mana- the team of 25 at GW Slovakia have been runn-ger is particularly proud of the first employees ing the logistics facility where approx. 50 truckswho completed the training “GW logistics mana- are loaded and unloaded every day.ger” program. This approx. 2 year program was However, the “Logistics” project team wasspecifically customized to suit the group’s require- not only involved in customer projects. Severalments in the logistics solutions field. The objec- internal construction projects posed a challengetive is to establish comprehensive know-how in for the experts. Gebrüder Weiss put into opera-the local branches. Stiastny believes that this tion new logistics centers in Pratteln, Switzerlandwill lead to the establishment of a powerful team and Salzburg-Bergheim, Austria; in Maria Saalable to design customized projects. And this close to Klagenfurt, an expansion project for theteam is to be strengthened in future. “For 2009 existing freight forwarding facility was launchedwe have already planned the second round of at the end of the year. Stiastny says: “For suchthe training program, as the demand for logistics buildings, structural perfection alone is not en-solutions is on the rise in almost all branches.” ough. Ideal logistical frame-work conditions are According to Harry Stiastny, the customers’ much more important.” The group’s logistics teamdemands requested of Gebrüder Weiss are is and has been responsible for creating thesebecoming increasingly more complex and more conditions. And they will surely be involved evenglobal. “In order to take this into account, we more in this field in future. The system managerestablished a ‘Logistics’ project team at the head is convinced that the trend towards individualoffice in Lauterach in 2008.” The team is com- logistics solutions will continue.prised of eight experts who have both consoli-dated expert knowledge and the necessaryexperience in project management. “Our employ-ees are certified in accordance with the inter-nationally recognized standards of the IPMA(International Project Management Association),”Stiastny adds, “thus, even in the case of com-plex tasks, a professional project managementcan be guaranteed.”
18 19land transport Important player within the SAE Gebrüder Weiss has a home advantage in thewestern europe Alps-Danube region which makes the logistics group an important player within System AllianceTogether we are strong Europe. “In 2008, we were the strongest partnerGebrüder Weiss and Hellmann Worldwide Logis- by far: we had approx. 814,000 incoming consign-tics have been partners for over 30 years now. In ments and more than 580,000 outgoing consign-2008, the two successful family companies grew ments,” Oskar Woisetschläger reports. Now, alltogether even more closely – in order to gain orange national organizations are among the co-strength together. operation partners of the SAE, with the exception It started in 1977 as a cooperative agree- of Germany, Bosnia and Serbia. The British com-ment in Austria. Now their work extends to large pany Davies Turner and the Italian forwardingparts of Southern and Eastern Europe. Since company Italsempione, two important and long-the beginning of July 2008, Gebrüder Weiss have time partners of GW, have also joined the parcelbeen cooperating with Hellmann in Germany and service network.Switzerland, but also in Albania, Bosnia-Herzego- The system manager describes the imple-vina, Bulgaria, Macedonia, Moldavia, Montene- mentation of the first gateway traffic in Februarygro, Romania, Serbia, Slovenia and Hungary. More- of 2008 as a milestone. “This means that mem-over since October, all traffic from Kayser, a for- ber companies have the opportunity to offer dailymer partner in Germany, has been handled by the deliveries even to shipping agents in structurallynewly established Hellmann branch in Rüssels- weak regions.” As such, the customers do notheim in the vicinity of Frankfurt. At the beginning have to forgo the information they are used to withof 2009, Gebrüder Weiss took over responsibility direct deliveries, “as the gateway concept in-for all the land transport and logistics activities cludes complete, internet-based parcel trackingof Hellmann in the Czech Republic. up to the point of delivery confirmation.” System Alliance Europe continues to see“When we expanded our partnership, the focus itself as playing a leading role when it comes towas on combining the regional core competencies quality and continues to implement effectiveof both companies,” says Oskar Woisetschläger, innovations in this respect. The recently imple-who is responsible for Western Europe together mented service standards has brought aboutwith Ulrike Mori-Schwarzenberger. “Nowadays, considerable improvements in quality of thecustomers expect a Europe-wide parcel service. network. Woisetschläger adds: “And GebrüderAnd in cooperation with strong partners, regional Weiss is among the leaders when it comes toservice providers like ourselves can fulfill this all the various quality statistics.”requirement.” Both Gebrüder Weiss and Hellmann arefounding members of System Alliance Europe(SAE) initiated in 2000. Now, daily transport bet-ween the partner countries is offered via theSAE’s gateway concept. Woisetschläger says:“In this context, we were able to continue toimprove our service quality in terms of deliveryperiods and quality standards for the benefitof our customers.”
Department Reports land transport we were able to improve our quality score in comparison to 2007,” Prohaska reports. His team central and eastern europe exceeded the group’s targets as well as the fi- gures specified by System Alliance Europe. Over the past year, the organization was kept busy Investments in the future – with preparations for a project for a major cus- in proximity to the customers tomer. “In Rudna, we leased additional storage Slovakia: In 2008, the national organization space (totaling 11,000 square meters) on behalf of was fully committed to its new customer, Whirl- a renowned high-tech group,” Harald Prohaska pool: until now, the household appliances group explains. Since March 2009, consignments have has operated local warehouses and transport been commissioned here on a customer and structures in Slovakia, the Czech Republic, Hun- country level and prepared for pick-up by various gary and Austria. In future, the products will be carriers. GW is also responsible for incoming stored together in a central warehouse and from transport. there, they are to be distributed to trading part- ners across all four countries. “Gebrüder Weiss Hungary: “The domestic business in particular was responsible for designing the logistics facility revealed a considerable increase in consignment covering an area of 24,000 square meters in the numbers in 2008 – despite the downward spiral municipality of Lozorno in western Slovakia,” says of the Hungarian economy,” says Country Mana- Jürgen Bauer, Regional Manager for the East. ger Thomas Schauer of the situation. Gebrüder “Furthermore, we developed optimized logistics Weiss secured itself national distribution responsi- processes together with the customer.” Since bility for several renowned groups of companies the end of November 2008, GW has operated a from different industries. central warehouse in Lozorno with 25 employees In order to keep up with this growth, the and is also responsible for ensuring punctual logistics terminal Dunaharaszti has been continu- deliveries. Every day, approx. 50 trucks carrying ously expanded over the past few years. The last Whirlpool appliances are loaded and unloaded. construction phase was completed in spring. “All “Whirlpool benefits from the standardized trans- in all, we now have a storage area of 22,500 square port handling processes with equally high quality feet. In order to utilize our capacities in the best standards in Slovakia, the Czech Republic, Hun- possible manner, we also optimized the Cargo Hand- gary and Austria as well as the low storage costs,” ling and Warehouse Logistics processes,” says says Bauer. The storage areas in operation were the Country Manager. As a consequence, space reduced by 20 percent due to the restructuring problems, extra deliveries and overtime decreased process. significantly. In addition, Gebrüder Weiss estab- lished a new branch in the East Hungarian city of Czech Republic: As of January 1 2009, Gebrüder Hajdúböszörmény. Schauer adds: “With the clear Weiss took over responsibility for the land objective of improving quality in the region.” De- transport and logistics business of its long-term brecen, Nyiregyhaza and Miskolc are cities in close partner Hellmann Worldwide Logistics in the proximity of this location. The branch focuses on Czech Republic. Harald Prohaska, the Country full loads and consolidated freight transport. Manager for GW Czech Republic, is convinced that the merger will have positive effects: “With South-East region: Romania, Bulgaria, Ukraine these combined strengths, synergies can be “Our investments in infrastructure, technology and used much more efficiently, plus we can demon- in our staff are already proving fruitful across the strate a more vigorous presence on the market.” entire south-eastern region,” the Regional Manager Gebrüder Weiss’s high quality standards are cer- Thomas Moser proudly reports. Gebrüder Weiss tainly advantageous in this regard. “Once again established itself on this market as a quality and
20 21 “ In Rudna, we leased additional storage Our investments in infrastructure, technology and our employees are space (totaling 11,000 square meters) on already proving fruitful across the entire South-East region. behalf of a renowned high-tech group. ”solutions provider. “This is reflected in our being Gebrüder Weiss Ukraine started 2008 with a greatnamed the best logistics provider of 2008 by the show of strength. The national organization as-Romanian logistics association Arilog.” sumed the responsibility for the transportation of replacement parts and car components for a lead-In Romania and Bulgaria, quantities of consign- ing German vehicle producer. The project busi-ments have been continuously on the increase ness revealed a particularly positive development.since these countries joined the European Union Thomas Moser reports: “In this field, we made ain 2007. “The EU membership simplified handling name for ourselves with guaranteed terms of deli-processes in the forwarding business,” Moser adds. very – while complying with high quality standards.”“As a result, an increasing number of internationallogistics companies are flooding onto the market, South-West region:which in turn leads to increased pricing pressures.” Bosnia-Herzegovina, Croatia, Serbia, Slovenia In 2008, Gebrüder Weiss’s focus in Romania All national organizations in the south-westernwas on the development of the country-wide distri- CEE countries revealed a growth rate for turnoverbution network. “In Constanta, Cluj, Bacau und and quantities which reached double figures inSibiu, we established infrastructure for transporting 2008. “However, this positive development has hadfull loads,” Moser explains. “In Bacau and Sibiu, no negative impact on existing high quality stand-additional cargo handling areas were put into ope- ards,” says regional manager Erich Schafer.ration and in Bucharest, the groundbreaking cere-mony took place for a new logistics terminal.” This He describes the market entry in Bosnia-commitment resulted in a 100 percent increase in Herzegovina as “the most outstanding event”turnover in comparison to the previous year, both of 2008. The first company branch was establishedfor full loads and parcel services. in Sarajevo, the political and economic center In the neighboring country of Bulgaria, the of the country, on August 1. Schafer says: “We canGW team successfully completed a major project now offer seamless transport from domestic GWfor a renowned European automobile group. “We markets to the Balkan region and vice versa.” Thewere awarded the contract for regional forward- national organization has been working for re-ing and since that time, we have been handling all nowned GW customers such as Hewlett Packard,transportations from the Bulgarian supplier com- General Motors, Hilti or Daikin from the very be-panies,” Moser elaborates. The recipients are locat- ginning. Erich Schafer sees good opportunities ined throughout Europe. particular in distribution and procurement to and from Western Europe and in logistics solutions.
Department Reports The latter is gaining in importance due to the land transport within increased number of companies from the West relocating to the area. In the medium-term, an ex- the gw network pansion in services and initial operation of a com- pany-owned logistics terminal are on the agenda. Trains are gaining ground In neighboring Croatia, the decision to purchase Seamless logistics, excellent processes, environ- a parcel of land in Zabok measuring 30,000 square mentally friendly transport alternatives and above meters was made in 2008. According to Erich all customer benefits: this was the focus of the Schafer, a modern freight forwarding and logistics Land Transport Product Management in 2008 and facility is to be built here in 2009 / 2010. “Gebrüder it achieved great success on all counts. Weiss Croatia is currently undergoing a rapid Gebrüder Weiss is a seamless organization: development in warehouse logistics and / or logistics the high quality of the transport and logistics pro- solutions,” the Regional Manager states. “Our cesses as well as the service standard are guaran- capacities have long been exceeded.” Naturally, teed both on the domestic markets and over the Croatia’s pending membership of the EU plays border. Intra Corporate Destinations (ICD) are trans- an important role in the decision whether to build port routes whereby all goods are handled by GW an efficient new building with ample space. staff only. Looking back at 2008, Walter Konzett, Land Transport Product Manager, comments A construction project will also soon be launched on a growth rate in double figures within the ICD in Serbia. In summer 2004, Gebrüder Weiss initiated segment: “All in all, during the last business year, their commitment to the country at the center of 642,000 parcels were transported between our the Balkan peninsula. Over the following years, the European branch offices – that means an increase national organization revealed a continuous up- of 21 percent compared to 2007, despite a weaker surge. Now, the infrastructure in the capital of Bel- fourth quarter.” Konzett is also satisfied with quality- grade is lagging behind current, positive develop- related developments: “We once again managed ments and cannot be expanded anymore. Schafer to increase the quality score across all segments and says: “Given that we intend to successfully position thus also the service quality for our customers.” ourselves as complete solutions providers on the Serbian market, an efficient logistics terminal will Permanent improvement soon be inevitable.” The “Operational Excellence” project (“OpX”) launch- ed during the previous year was a challenge for Ge- In Slovenia, the new construction project has been brüder Weiss in 2008. “A permanent improvement put on hold. Erich Schafer justifies the decision: process forms the basis, with the objective being to “The current capacity offers room for growth in the design internal processes in an even more efficient medium-term.” GW Slovenia, too, is currently fo- manner,” says Konzett. “This will generate direct cusing on logistics solutions; in 2008, some initial customer benefits and at the same time facilitate the positive results were achieved. Schafer: “We were work of our staff.” In order to support the organi- able to acquire Bim Trade as a new customer, a zation, qualification programs have been organized, domestic company operating in the food industry.” processes standardized and scheduling and monitoring tools optimized. Customers benefit in particular from the mobile communication solution implemented in 2007 which has been ensuring the continuous documentation of all transport proces- ses on all domestic markets since the end of 2008.
22 23 “ We have fitted our regional forwarders with special scanners All in all, during the last business year, so that they can transmit consignment details and delivery 642,000 consignments were transported between receipt to our IT systems in real time. ” our European branch offices.“The roll-out in WeissLand has been completed,” an economically viable alternative in East-Westsays Konzett. “More than 900 GW delivery vehicles transport within Austria,” says Walter Konzett.in eleven countries are equipped with such devices “In this way we will shift approx. 15,000 truck runsand more than 90 percent of the delivery data is from the road to rail.”transmitted wirelessly via mobile communications.” Since September 22, an additional partial trainSince last year, carriers working for GW have also has been commuting between Vienna and Salzburg.been involved, according to the product manager: Among others, deliveries are made to REWE stores“We equipped our regional forwarders with special in the Salzburg area. According to Konzett, thescanners so that they are able to transmit delivery shift from truck to rail makes a further 5,000 truckinformation and delivery receipts in real time to our journeys across Austria unnecessary. The environ-IT systems.” Deliveries are now recorded electroni- mental balance sheet of Orange Combi Cargocally on a package level until delivery. Furthermore, was correspondingly positive – “therefore approx.as part of “OpX”, the product management de- 3.3 million litres of diesel can be saved with theveloped comprehensive informative brochures for two transport solutions from the road to rail,” sayscustomers, addressing the delicate topics of claims the product manager, „therefore, approx. 12,000 tonssettlement and the handling of loading devices. of CO2 are not emitted.” In May 2008, GW’s commitment to environ-National award for OCC mentally friendly transport alternatives was recog-At the beginning of the year, Gebrüder Weiss im- nized with the award of the TRIGOS, an “awardplemented a project that was both innovative and for companies showing responsibility”. In Novem-environmentally friendly. On January 7, Orange ber, Wolfgang Niessner, CEO, received the Aus-Combi Cargo (OCC) started its maiden voyage. The trian national award for the OCC.unit train was established in close cooperationwith the customer REWE GROUP Austria as well aswith the rail company Rail Cargo Austria and hasbeen running on a daily basis between Vienna andVorarlberg, with a stopover in Hall in Tyrol. “Asthe first private transport company, GW can offer
Department Reports air & sea focused company was also implemented in the USA in 2008. Here, the establishment of the mar- keting & sales structures was accelerated; at the Flying on the wings of an eagle same time, “Orange Eagle” took off. Orange Eagle Decreasing quantities and increasing capacities is a large-scale, group-wide campaign, launched caused instability in the industry in 2008. Shipping with the objective of bringing the employees on companies and airlines alike had to face reduc- both continents closer together and of creating tions in freight while battling increasing costs and optimized framework conditions for transportation stricter framework conditions. The market partici- between Europe and North America. “Orange pants were all affected by the escalating uncer- Eagle” comprises product innovations, service tainty. However, even in such turbulent times, Ge- standards specifically established for the Northern brüder Weiss have continued to consistently pur- American markets as well as highly qualified em- sue their strategic goals. Within the worldwide ployees, who not only know the respective markets Air & Sea network, a clear course has been set and inside out, but are also familiar with the corre- important investments made. sponding cultures. “For our customers, the USA “We have reinforced and continued to is important, both as a sales and as a buying develop existing countries, regions and business market,” explains the Board Member. “Therefore, segments,” says Air & Sea Board Member Heinz one of our priorities is to become the best service Senger-Weiss. “Moreover, we have extended provider in the USA business through ‘Orange our network and put out feelers in new regions.” Eagle’.” The success story of Gebrüder Weiss in China started out in a hotel room in Shanghai in Combined strengths 1992. There Yongquan Chen, GW’s first employee Active sales activities and a high market exposure in the People’s Republic of China, promoted the were also success factors in the positive develop- development of the organization under the ma- ment of Air & Sea in Central and Eastern Europe. nagement of Walter Schneider. After 16 years of “Together, we managed to position GW as a strong managing Weiss-Röhlig China, including five years player in the overseas business and to gain new on site, Walter Schneider from Vorarlberg handed market shares on most of our domestic markets over his management responsibilities to his long during the last year,” says Heinz Senger-Weiss. To time associate Chen. Heinz Senger-Weiss believes achieve even greater efficiency within the exist- that this will secure the continuation of the com- ing structures, the Czech Republic and Slovakia pany in a similar spirit: “Given that our new mana- have been placed under the same management; ger is Chinese, we will be able to gain ground lo- the same is true of Romania and Bulgaria. The cally.” Weiss-Röhlig China aims to transform itself Air & Sea terminal in Graz was relocated from the from a European company into an “authentic” airport to the Graz Cargo Center in Werndorf. Chinese player, while also generating more and Senger-Weiss argues in favor of the relocation: more orders on the domestic market. “The best “From a strategic point of view, the combined opportunities can be found in imports to China, in terminal is in a better location than the airport. We the project business and of course in logistics now offer the best conditions possible for sea solutions,” says Senger-Weiss. “We have already freight in particular which is dealt with at the south achieved initial successes.” harbor.” Import consolidated containers are still very important. In this context, Koper and Con- Take off with “Orange Eagle” stanta play an increasingly important role as gate- The transformation from being a handling agent ways for imports to the WeissLand area. In 2008, working mainly for the global network to a market- a bundling of sea freight exports began at the hub
24 25 “ Having now opened its own office in the third-largest economyThe best opportunities can be found in imports in the world in November 2008, the Weiss-Röhlig network nowto China, in the project business and of course has another hub in East Asia. ”in logistics solutions. Global course set Gebrüder Weiss has had a sales representative office in Japan for 7 years. Having now opened its own office in the second-largest economy in the world in November 2008, the Weiss-Röhlig net- work now has another key intersection in East Asia.in Antwerp in cooperation with Röhlig, “in order Senger-Weiss notes that the Japanese marketto offer consolidated containers on a regular basis has always been very important for GW, thereforealong our key trade routes.” In order to improve opening its own office on the market was an ob-the bundling of transport flows, to use synergies vious and necessary step. “Now we can also gua-and last but not least to increase vigor on the rantee a uniform handling of sea and air freightmarket, the Air & Sea management also decided in the ‘Land of the Rising Sun’ in accordance withto increase the staff for the product manage- our high standards.” Within the network, it willment Air & Sea. be easier to incorporate individual customer re- quirements concerning logistics solutions. TheStep into the future potential on the Japanese market is deemed to beFor years, GW Air & Sea has been trying to break extensive – however, so are the challenges.into the Swiss market – a difficult undertaking, “Many examples show that it is extremely difficultwhich was not possible through organic growth for foreign companies to establish themselves,”alone. With the takeover of a strong local player admits the Head of Air & Sea. “We have completedat the Zurich-Kloten airport, an important step the preliminary work and are confident that it willtowards the future was taken in 2008. Heinz Senger- work out.” Weiss-Röhlig deals with the largest andWeiss says: “Aersped and Freight Factory Interna- most important markets of the world with its owntional (FFI) strengthen Air & Sea Switzerland with staff on site. In the countries without an independ-their experienced staff and excellent infrastruc- ent joint venture, these tasks are carried out byture.” FFI operates in several niches and under- regionally-based well-positioned transport andtakes the transportation of cars and luxury goods. logistics companies. In order to increase the den-Aersped is responsible for the air and sea forward- sity of the global network, additional contractsing business. “The business segments included with agents were drawn up in 2008. “We foundin the GW portfolio will be integrated into the new cooperation partners in South America, Northorganization,” says Senger-Weiss. “The success- Africa, the Middle East and Russia,” says Heinzful niche products will remain independent.” Senger-Weiss. And the decision in favor of an al-Moreover, at the end of 2008, a new sea freight liance with Röhlig has repeatedly proven to beteam started work at the Basle site, thereby absolutely right for Gebrüder Weiss Air & Sea. “Weforming a basis for further development in work in harmony with one another and work to-Switzerland. gether to establish important global focal points.”
Department Reports gebrüder weiss EU Battery Ordinance came into effect in Austria, and around the same time the UFB discontinued its parcel service operations. New regulations had to be issued for battery disposal. “Together with various collection systems and a waste management company, we Around the world seven times managed to find a cost-effective solution to comply Austria’s leading parcel service celebrated its with the ordinance,” says Ewald Müller. “Despite 20th birthday in 2008. The factors that led to DPD’s the new market situation, we were able to retain the initial resounding success still characterize the business and renew the contract.” A standard bat- company today: courage and a spirit of innovation. tery collection system and professional disposal are The success story of DPD in Austria started therefore still guaranteed. on May 2, 1988 in the form of a suitcase. This was the content of the first parcel delivered by the com- “Ball boy”. DPD demonstrated sporting excellence pany recently founded by Gebrüder Weiss, Lager- in the run-up to the European Championships in max and Schachinger. In the first year, approx. 2008: While UEFA and Adidas introduced the offi- one and a half million parcels passed over DPD’s cial ball, the “EUROPASS”, during the course of conveyor belts and in 2007 almost 36 million. If all a final draw, the parcel service delivered thousands the parcels delivered by the parcel services over of these soccer balls, complete with shirts and foot- the past two decades in Austria were arranged into ball boots. Approx. 30,000 parcels had to be deliver- a line, they would stretch around the globe seven ed to recipients in Austria, Germany and Switzer- times. Ewald Müller, Managing Director of the land – punctual to the day or even to the hour – e. g. Gebrüder Weiss Parcel Service proudly reports: to Intersport stores at 1 p.m. sharp where invited “In no business year have we experienced a fall in soccer fans were anxiously awaiting the arrival of quantity.” Müller recalls the beginnings: “At that the EUROPASS and co. “Concerning delivery per- time, our nationwide 24-hour-delivery service was formance, we achieved a success rate of 99 per- revolutionary.” “Customers receiving parcels were cent,” says the GWP Managing Director. “As the not familiar with such service and for a long time we exclusive parcel service for Adidas in the German- were the only company offering this.” speaking region after the World Cup of 2006, DPD also completed its second challenging major order Battery disposal. Austria’s first private parcel ser- with success.” vice is still a pioneer in almost all areas pertaining to parcel services. Since 1995, for example, the Powered by natural gas. In December 2008, DPD Shuttle Box has been in use – an environmentally switched to natural gas power. In cooperation with friendly reusable packaging system. In 1997, wine Konrad Wittwar GmbH and the Styrian Gas-Wärme logistics were launched onto the market and at GmbH, the depot in Graz subjected the alterna- the same time, deliveries on Saturdays were imple- tive fuel to an endurance test. For three months, a mented. A milestone in 2000 was the launch of natural gas-powered Mercedes Benz sprinter took the website dpd.business.at, a unique online con- to the streets, both in city traffic and long-distance trol center for parcel logistics. In addition to a traffic. Ewald Müller reports that there were cost number of other products and services, DPD also savings of up to 30 percent in comparison to diesel. started battery disposal logistics for Umweltforum “However, in addition to the economic benefits, en- Batterien (UFB) as early as 1991. This association vironmental aspects also argue in favor of testing established a simple but efficient collection system natural gas-powered vehicles.” After all, cars with and the parcel service handled all transportation a natural-gas engine emit up to 80 percent less from the very beginning. In September 2008, a new carbon monoxide and nitrogen oxide, while sulfur
26 27dioxide and sooty particles are completely elimi- The ramps required for the “jumbo-trucks” werenated. “Green cars” are gaining ground with good also an issue the logistics consultants had to solve.reason – and perhaps they will soon be in constant The best strategic location and dimensions haduse for fast parcel delivery. to be determined. “All in all, we prepared four sce- narios, calculated investment costs and internal transport routes and times and took into account both the cost factors and the future potential,” says the Managing Director. Geberit now has to make the final decision. After completion of the project, the customer was very satisfied with the results and said: “x|vise fulfilled its tasks 100 percent.”subsidiaries In 2008, the logistics consultants also focused on facility design on a larger scale. The design andand brands development of logistics facilities has been in high demand since 2006 – now a new area of responsibi- lity has been created for this. Operational process-x|vise es should not have to be adapted to the structural situation. “Therefore, we start with the required processes in a company and on this basis, we planLiving processes the ideal infrastructure,” Harry Stiastny explains.A new central warehouse is soon to have a signifi- This is the only way to build an efficient logisticscant impact on the logistics of Geberit Austria. To- structure that is also capable of meeting futuregether with x|vise, the sanitary engineering com- requirements.pany has been busy preparing itself for the changesto come. The status quo for Geberit is for customers tobe supplied directly from the Pottenbrunn site. How-ever, this will change starting in 2010. Then, so-called “jumbo-trucks” will take all finished productsto the central warehouse in Pfullendorf, Germany,as part of a shuttle service from where they willthen be distributed. “Combining the goods flow hasan impact on both stock levels and on the number ofintra-company transports”, Harry Stiastny, ManagingDirector of x|vise innovative logistics, explains. In2008, the logistics consultants assumed the task ofquantifying future commodity and traffic flows. x|vise looked at internal processes and existingdata in detail. “We determined that the central ware-house would mean stocks in Pottenbrunn beinghalved and internal transportation being reducedby more than 30 percent,” says Stiastny. Sub-sequently, forecasts were compiled and detailedfuture scenarios developed.
Department Reports “ The key to success entails customer contact – During the past year, many companies have which to dicall is a still a priority, unlike with decided to cooperate with inet-logistics ” automatic answering systems. inet-logistics electronic means,“ Werle explains. This enhances demand for the corresponding software solutions. Within this context, inet-logistics secured a strategic Seamlessly integrated partnership with MIC Datenverarbeitung GmbH, “Software as a service” – the concept pursued by the leading provider of customs software in 2008. inet-logistics by offering web-based modular lo- “The objective of our cooperation is to seamlessly gistics solutions – is very successful. In 2008, the integrate the efficient MIC applications for customs software company laid the foundations for linking management into our integration platform, logistics e-logistics and e-customs. server®,” says the Head of inet. “Thus, customers The focus of the management is increasingly will receive a complete solution, covering all tasks turning to logistics. The management’s declared ob- in connection with the planning, control and exe- jective is to increase the optimization potential. In cution of cross-border transport.” this context, the inet-logistics software solutions al- so played an important role in 2008. The company is one of the leading providers in Europe in various fields: in transport management, an area in which this software company from Vorarlberg has been able to stand up to “big names” such as Oracle and SAP, and in reducing transport costs through con- sistent freight cost clearing. During the past year, many companies have dicall decided to cooperate with inet-logistics. Managing Director Oswald Werle proudly reports that the Supply Chain Execution solutions are being used Against the current by Unilvever, MAN, Hewlett Packard, ABB, Interse- Customer studies show that call centers should be roh and also transport service providers such as easily accessible, the staff should be friendly and Fiege and Panalpina. the services offered should be of a high quality – There is only a small step from e-logistics to dicall more than fulfills these requirements. e-customs: the objective of the project initiated by This industry is on the upturn. An increasing the EU is a paperless customs clearance process. number of companies are outsourcing large parts “As of July 2009, companies in non-EU-countries of their customer care to third party service provi- must exclusively report their exports to customs by ders. However, call centers are facing increasingly
28 29high price pressures. As a result, considerable staff gebrüder weiss rail cargocutbacks have been made and the employee tasksare increasingly being undertaken by voice-controll-ed computer systems. In this respect, dicall went Right on time / trains are gaining groundagainst the current in 2008. Florian Maurer, Head of While the upturn of the railways continued in Ger-the Customer Care Center, proudly talks of “the many in 2008, the situation in Austria was not quitehighest number of employees and the best operat- as simple. Yet the committed Rail Cargo team stilling result since the company was established.” To managed to exceed the million mark.him, the key to success entails customer contact – The German “Pro-Rail Alliance” describedwhich to dicall is a still a priority, unlike with auto- 2008 as “a golden era for railway transportation”. Inmatic answering systems. Germany, railway transport revealed higher growth The company’s top customer DPD very much than road transport and freight railways managedappreciates this. For some time now, dicall has to gain additional market shares for the fifth year inbeen responsible for certain customer groups for a row. However in Austria, the opposite trend wasall issues in the internal sales division on behalf of observed according to Walter Dolezahl, ManagingGebrüder Weiss Parcel Service East. In spring of Director of GW’s rail freight forwarder Rail Cargo:2008, this cooperation was expanded to include “The gap between railway and truck transport con-western Austria. Maurer reports: “At the depot in tinued to widen over the past year.” Road transportHall, we have been handling approx. 5,000 calls per was able to increase its head start as the top trans-month.” The location is connected to the Callcenter port carrier. Therefore, maintaining existing busi-Software CCTop, specifically developed by the IT ness was the order of the day for Rail Cargo. Thedepartment of Gebrüder Weiss Parcel Services to team of 6 employees succeeded in this task – “de-meet the Customer Care Center requirements. spite the slump caused by the economic situationCCTop has been implemented step-by-step within over the last quarter,” Dolezal adds.DPD in Germany since 2008. By the end of the All in all, Rail Cargo organized the environmen-year, a total of 59 locations had been integrated tally friendly transport of approx. one million tonsand more than 1,000 users set up. of freight in 2008. Approx. one third of this related to Of the new customers who used the services so-called cross-border traffic which took place en-provided by dicall in 2008 for the first time, Florian tirely via the foreign railway network. The focus ofMaurer highlights Triple A. The water dispenser pro- the GW rail freight forwarders has always been onvider took over a former dicall customer. “We ma- chemical and mineral oil products; an increase wasnaged to acquire Triple A as a customer and over achieved in the field of biodiesel in particular.the course of the year we carried out various tele-phone marketing projects.” And last but not least:the business training sessions offered by the StyrianCustomer Care Center were in high demand: Theteam of trainers was particularly successful in Ger-many and in the Austrian banking sector.
Department Reports automotive logistics leisure+sports logistics On a par Soccer fever automotive logistics once again managed to stand June 7 was the kickoff for EURO 2008 – from that up to the competition during the last business year point on, soccer was a priority all over Europe. – despite the highly competitive environment – and Thanks to leisure+sports logistics, there was no thus braved the beginnings of the financial crisis. hint of boredom in the stadiums – even when the In 2008, the Competence + Solution Center as- beloved ball was not in play. sumed responsibility for the regional forwarding More than 1.1 million people watched the battle from Bulgaria on behalf of the largest European auto- for European Championships trophy at first hand mobile manufacturer. “We now handle transport in the stadiums. leisure+sports logistics made sure from Bulgarian suppliers to more than 30 factories that entertainment was offered when the ball was and consolidation points across Europe,” says Kurt not in play. “We were responsible for distributing Pichler, Head of Business Development Automo- all the equipment for the supporting program be- tive. He believes a further expansion of the partner- fore kick-off, during half-time and after the end of ship would be beneficial: “This cooperation auto- the game,” says Klaus Bannwarth, Product Manager, matically leads to further links to other brands with- who established contact with UEFA. The group in the group.” Two more companies have also been branches in Hall, Basel, Salzburg and Pöchlarn de- added to the inbound network of which utility ve- livered the required equipment in good time both hicle manufacturer Scania is a member. Their trans- in Austria and in Switzerland from one venue to the ports are made from the same supplier to factories next. “Team work” proved to be a success factor. in South Sweden. An exclusive cooperation agree- “Logistics for an event of that magnitude can only ment for Austria was drawn up with one of these work with a strong network,” says Bannwarth. new customers, a world-wide leader in seat systems. In the midst of the “europhoria”, the wellness An evaluation of Slovakia is scheduled for 2009. and fitness trend continued. The desire for physical automotive logistics continues to expand its pro- well-being boosted sales figures in many segments curement logistics cooperation with the automotive of the sports and leisure time industry, despite suppliers F. S. Fehrer Automotive, Grammer and the the economic crisis. And more and more producers Danaher Motion Group. Pichler is pleased to have of sports goods decided to outsource logistics to had its contract with a renowned German steel pro- a competent partner. Klaus Bannwarth says the in- ducer renewed until the end of 2009. “Cooperation crease in new customers is enormous and he be- with the Romanian organisation of the biggest lieves that the reasons for this include: “We scored German car manufacturer in Hungary, Romania and above all with individual solutions and correspond- the Ukraine in the after sales domain has revealed ing added-value services.” Since 2008, leisure+ a very positive development.” sports logistics has handled distribution in Central Kurt Pichler is pinning his hopes on the new and Eastern Europe and Italy for Burton Sportartikel boom region of Central Serbia for 2009. The auto- GmbH which has its headquarters in Innsbruck motive manager reports: “Up until the third quarter and includes brands such as Gravis, Analog or RED. of 2008, we developed a number of concepts However, the leisure+sports team also managed and offers for our customers.” However, when the to increase existing business. The focus on Service economic crisis affected the automotive industry, Excellence over the past year made an impact. the implementation of such developments was post- “The quality level has been steadily increasing,” poned. Despite the cost pressures, Pichler intends says Bannwarth. “Many of our customers such as to benefit from the crisis and to position Gebrüder Adidas or Reebok have rewarded our commitment Weiss automotive logistics on a par as a reliable par- and intensified our partnership.” tner – and the best in its class.
30 31tectraxx high tech logistics one source. “When it comes to transport logis- tics, we definitely benefit from our surroundings,” he adds, „both from the parent company Ge-A revolution for repairs brüder Weiss and the subsidiary DPD.” Leuthner isRepair logistics are a top priority for tectraxx. And pleased that tectraxx now has flexible and effici-with good reason: the high-performance future- ent structures. “No other service provider canproof solution created by this high-tech logistics establish them easily.”company is already being used by renownedelectronics groups. The question of what was the highlight of 2008is easily answered: “Of course that would be theAustria-wide implementation of repair logistics forSamsung Electronics,” says Wolfgang Leuthner,Branch Manager tectraxx. The high-tech logisticscompany has overall responsibility for carrying outrepairs for the world market leader in LCD displaysand color laser multifunctional devices. SinceNovember, tectraxx has been handling deliveriesbetween the end customers, vendors and servicepartners in charge of the repairs on behalf ofthe electronics group. Moreover, tectraxx offersadditional services such as packaging on site,functional checks, installation work and documen-tation of the entire process. “Large groups such as Samsung are becomingincreasingly aware of the fact that complex struc-tures in the repair process are simply not up to dateanymore and are (too) expensive,” says WolfgangLeuthner. “The cost of repairs has long reached itslimit and transport costs continue to surge.” Thedemand for an outsourcing partner in this fieldis ever on the increase. In order to be prepared forfuture challenges, tectraxx is continuing to expandits repair logistics capacities. On December 31,2008 the high-tech logistics company took over thelargest repair workshop for brown goods and in-formation technology in Austria, MCL Unterhaltungs-elektronik Service GmbH. With 18 employees, thecompany deals with customers such as Samsung,Sharp, JVC, Grundig, Yamaha, Loewe and Marantz.“After the merger, these companies automaticallybecame logistics customers of tectraxx,” saysLeuthner about the reputable names on thereference list. Wolfgang Leuthner points out that customersin the repair and service domain usually look for aprovider offering the entire range of services from
Department Reports personnel development offer English courses for trainees almost group-wide and we support their participation in Orange College seminars, our company’s training and advanced Living networks training program. A new trainee portal on the intra- Helmut Schöpf sums it up: “It is our task to support net will accompany our junior staff on the path committed staff members in order to continue from ‘branch thinking’ to the group vision.” Service challenging the competition.” In 2008, the Head of charges and trainee bonuses within the company Personnel Development and his team again set have been standardized and communicated inter- important sights for the future. nally insofar as this is legally possible. The person- “The future is orange” – since 2004, this has nel development managers have also focused been the motto for the participants of “Orange on the training supervisors, who are now employed Future”, the trainee program for young university within each branch. This included a customized graduates and high potential individuals in the advanced training program. “Forming young people company. This program is now being carried out into efficient staff members is a very important in English and German for the first time. Helmut task,” says Schöpf. “We would like to support the Schöpf describes it as a fundamental change, bene- training supervisors in this task as best we can.” ficial in particular to staff in Central and Eastern Europe. He adds: “Strengthening the middle ma- The power of values nagement on the future markets is one of our top 2008 was also the year of the orange way. The Per- priorities.” Highly qualified individuals with promis- sonnel Development division initiated the “Employ- ing potential and a good background are not only er Branding” project with the goal of reinforcing sought after in the CEE region, but rather on a the “Employer Brand Gebrüder Weiss.” “The way in group-wide basis. “In the past, we offered a spe- which a company is regarded as an employer on cial course on the topic of executive development the labor market is essential for its image,” Schöpf every two or three years,” says Schöpf. „Due to says of the initiative and continues: “GW’s core the increased demand, two such executive devel- values are communicated beyond the confines of opment programs have been launched and / or the group through personnel work and marketing, completed over the past year.” Gebrüder Weiss is but they also focus inwardly on the staff – and that ready to face the challenges of the future with its is an issue that is frequently neglected.” For this qualified and motivated executive team. reason, a qualitative survey was conducted to deter- mine which values staff members of all ages and Networking together positions associate with their employer. “Based on The Personnel Development division also focused these results, we can implement targeted measures on staff with a background in freight forwarding. in future in order to support our company’s culture The “GW-plus” support program for young pro- such that it can be observed and experienced fessionals was tailored to this group. “Between by our staff and transmitted to the outside world.” January 2008 and October 2009, we are organizing regular seminars on GW-specific topics and in the field of personality development,” Schöpf reports. The objective is to provide the 37 participants with insight and perspectives both within the orange world and their personal world and to promote fun at work. Here too, “networking” was a focal point. Currently, almost 200 young people in Austria, Germany and Switzerland complete their training with GW. Helmut Schöpf explains that a lot has been achieved in the training field since 2007: “We