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Workplace Motion: Using utilisation data for maximum business impact
 

Workplace Motion: Using utilisation data for maximum business impact

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Workplace Motion helps organizations identify unneeded space. It is an innovative passive technology which captures utilization data in real time. Wireless sensors detect occupancy and intelligent ...

Workplace Motion helps organizations identify unneeded space. It is an innovative passive technology which captures utilization data in real time. Wireless sensors detect occupancy and intelligent analytics transform the raw data into meaningful business intelligence.

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    Workplace Motion: Using utilisation data for maximum business impact Workplace Motion: Using utilisation data for maximum business impact Presentation Transcript

    • Workplace Motion Global WorkPlace Solutions Surabhi Raman Principal Consultant Global WorkPlace Solutions Johnson Controls Using utilisation data for maximum business impact
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.2 A $41.9 billion corporation striving towards a more comfortable, safe and sustainable world  170,000 employees serving customers in 150 countries across seven continents  Bringing ingenuity to the places where people work, live and travel for over 125 years  Consistent financial results and a track record for sustainable, profitable growth with:  Year over year revenue growth 64 of the past 65 years  Year over year earnings growth 20 of the past 21 years  Ranked 67 in US Fortune 500; 251 in the Global Fortune 500 Johnson Controls, Inc. Global. Established. Growing.
    • Johnson Controls Global WorkPlace Solutions is one of the world‟s largest Real Estate and Facilities Management businesses Real estate portfolio management Design & construction management projects Facilities & energy management solutions
    • Is your glass half full… or half empty? building
    • 20Countries 171,705 Work settings measured 160Studies * Space Utilisation Studies
    • 49% Desks in use at any one time 30% Meeting Rooms in use at any one time
    • 68% 61% 58% 51% 49% 36% Industrial Finance Media Comms Public Sector Life Sciences Technology * Space Utilisation Studies
    • The link between space optimisation and alternative working
    • Over time the workplace has evolved considerably
    •  Offices on external walls, seen as expression of status & hierarchy  Provides management with view of workforce  Little light for workforce  Typical of presence based traditional management approach 1950’s Hierarchical
    •  Changes in technology evolve the office  The growth of knowledge worker brings a focus on efficiency & the emergence of open plan  Many attributes of 1950‟s office remains (high partitions) 1980’s Universal Fewer offices. Rows of open plan, desks.
    •  The digital era creates new office concepts enabled by technological advances  Significant change to space and a move towards the introduction of space aligned to work activities  Emphasis towards shared space (reduction in offices & owned desks) 2000’s Activity Based Variety of spaces. Shared not owned.
    •  Focus on how you work, not where you work - the office is wherever you work best.  No fixed working hours, it‟s flexible  Space designed to facilitate interactions & communication  Further technology advances enable this Today & Beyond Community Flexible. Interaction based.
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.14 Towards Workplace 2020 From Facility Management to Work Experience Enabler Predictive analytics will become common place Shift of focus from buildings to people and their potential To gain strategic advantage business demand will be for a higher level of “work experience”
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.15 Understand what you‟ve got Meeting Sensor  Detects number of people at meeting table  Ability to report meeting attendees versus capacity  Sensor mounted under each desk  Real time understanding of utilisation People Counter Desk Sensor  Detects number of people in open plan workspaces  Ability to understand peaks and troughs space usage Live Kiosk  Lobby‟s and reception  Live status  In use unoccupied (30 mins)  Standby booking for set period (15 mins)
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.16 At a glance, utilisation is clear
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.17 WorkPlace Motion See the Scale of the Opportunity
    • Potential reduction/spare capacity in workstations
    • Target share factor can be adjusted
    • Potential share factor based on actual utilisation results
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.21 WorkPlace Motion See occupancy trends  As it‟s not just a snapshot of time, ambiguity is eliminated  What you do with the data is key  Real-time dashboard customised to customer needs: Global/ Regional/ Country/ Building Trough Peak
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.23 Turn this data into improved occupancy strategies Current occupancy:  Average utilisation = 58%  Maximum:  Average = 77%  Highest = 96%  Next highest = 88% Occupancy projections:  The table below illustrates 3 free seating scenarios: 1.1, 1.2 and 1.3 and projects the impact on utilisation: Measures 1.1 1.2 1.3 Average utilisation 65% 70% 76% Max. average 86% 93% 100% Max. highest 106% 115% 124% Time over capacity 0.3% 1.7% 10.3% Your case for change...
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.24 Utilisation Energy Noise Climate Customer Satisfaction Light Enhanced work experience Understanding the environment  Data can be fed back to the building user and displayed on the device screen Resource Management  Ease of use for building users  On-screen confirmation  Automatically make available non- confirmed resources Alerts  Emergency alerts can be quickly displayed and provide more information in addition to the audible alarm  Personalised alerts can be used to notify a host that their visitor has arrived
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.25 WorkPlace Motion In-depth reporting
    • 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 1 2 3 4 5 5 7 8 9 10 11 12 13 14 15 17 20 21 22 23 25 26 27 30 31 32 33 34 36 37 38 39 40 42 44 45 46 47 48 Occupied Micro absence (15 mins or less) Medium absence (15 mins to 2 hrs) Macro absence (greater than 2 hrs) Unoccupied What does this mean? The table above provides additional analysis on the „appears occupied‟ data, profiling length of absence. The data suggests absences tend to be either micro (15 minutes or less, shown in purple) or medium (15 minutes to 2 hours, shown in green) with very small occurrences of macro absences (greater than 2 hours, shown in dark blue).
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.27 Case Study Technology Client (under 50 sensors) Findings (Desk Sensors)  Average occupancy of the desks is 42%  High number of periods where desks left temporarily and returned to at a later time  Findings (People Counter)  Also surveyed 2 meeting rooms,1 quiet room and a flex meeting room  The average workstation utilisation during the period is 56%  By removing those weeks effected by special events/ holidays the workstation utilisation goes up to 65%
    • Occupied 42% Temporarily away 41% Not in use 17% 0800 1000 1200 1400 1600 1800 100% 50% 0% Time Occupancy 9:30am Peak time for occupancy The number of occurrences relate to every 15 minute summary of data from the people counters. (excluding the holiday period), Monday – Friday, 08:45-17:45) we took a count of occupancy 1365 times.
    • © Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.29 Proposed solution Proposed new capacity Count of occurrences occupancy within new capacity % of time occupancy within new capacity 140 1069 78.3% 150 1233 90.3% 160 1332 97.6% 170 1360 99.6% 180 1365 100.0% 205 1365 100.0%
    • Learn more Visit the Johnson Controls exhibit Subscribe to access industry insights and trends in WorkPlace Now www.johnsoncontrols.com/globalworkplacesolutions Follow us @GWSworkplace