Your SlideShare is downloading. ×
0
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Novell    customer reengagement final
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Novell customer reengagement final

164

Published on

Novell Customer Re-Engagement Presentation GWAVACon 2012

Novell Customer Re-Engagement Presentation GWAVACon 2012

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
164
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
15
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. GroupWise ®Customer Re-engagementDean LythgoeGroupWise Product ManagerKari Woolf,GroupWise Product Marketing Manager
  • 2. Customer Re-engagement2 © Novell, Inc. All rights reserved.
  • 3. Customer Re-engagement Final Statistics Customer Driven • Visited 161 individual customers • 474 individual votes • Live validation events from 2 GWAVACon events provided input • Analyzed the data in a variety of ways • Cardiff, Windermere, Dillon and Eenou all include enhancements that were a direct result of this feedback3 © Novell, Inc. All rights reserved.
  • 4. Feedback Categories 80 70 60 50 40 30 20 10 04 © Novell, Inc. All rights reserved.
  • 5. Analysis – Geography Americas EMEA – 3rd-Party Integrations – 3rd-Party Integrations – Mobility – Services – Active Directory – Currency – Quality – Quality – Windows Client Features – Cloud/Hosted Latin America APAC – Cloud/Hosted – 3rd-Party Integrations – 3rd-Party Integrations – Outlook – Instant Messaging – Co-Existence – Mobility – Active Directory – Unified Communications – Mobility5 © Novell, Inc. All rights reserved.
  • 6. Analysis – VerticalEducation Financial – 3rd-Party Integrations – 3rd-Party Integrations – Cloud/Hosted – Currency – Active Directory – Mobility – Mac Client – Cloud/Hosted – WebAccess Features – QualityHealth Care State and Local Gov’t – Mobility – 3rd-Party Integrations – 3rd-Party Integrations – Services – Co-existence – Active Directory – Active Directory – Quality – Quality – Windows Client Features6 © Novell, Inc. All rights reserved.
  • 7. A few surprises… • Administration is top of the list • While administration enhancements are key, all agreed that client enhancements are also critical for every release • Mac client did not rise to the top of the list for three of the four verticals • Cloud/hosted was not a pressing need **All categories are important; but the feedback on immediacy has helped us prioritize the next few releases.7 © Novell, Inc. All rights reserved.
  • 8. What we are doing (or have done)! Active Directory / New Administration Model Mobility Quality Services / Misc. Windows Client Features Co-Existence (GW/Exchange) Currency WebAccess Features Instant Messaging Mac Client8 © Novell, Inc. All rights reserved.
  • 9. Active Directory Support and Improved Admin Interface Active Directory support Web Administration to coming in Windermere replace ConsoleOne ®9 © Novell, Inc. All rights reserved.
  • 10. WebAdmin System Configuration Options10 © Novell, Inc. All rights reserved.
  • 11. WebAdmin Recents11 © Novell, Inc. All rights reserved.
  • 12. Windows Client Features New focus based on customer feedback 1 List of features currently being prioritized12 © Novell, Inc. All rights reserved.
  • 13. Third-Party Integrations • Active Directory support provides foundation • Strong partner ecosystem • Web services APIs13 © Novell, Inc. All rights reserved.
  • 14. Mobility • Focus for GroupWise 2012 • iPad templates, WebAccess • Android/PlayBook templates • Messenger mobile apps • RIM = strong partner14 © Novell, Inc. All rights reserved.
  • 15. WebAccess Enhancements • Completely revamped UI for GroupWise 2012 • Streamlined architecture to facilitate more rapid changes • List of features currently being prioritized15 © Novell, Inc. All rights reserved.
  • 16. Services and Customer Interaction Global SWAT team Direct sales force Higher marketing profile16 © Novell, Inc. All rights reserved.
  • 17. Additional Customer Requests Staying Current - Prototype Lighthouse program GroupWise and Exchange Co-Existence Exploring options for Outlook client17 © Novell, Inc. All rights reserved.
  • 18. Keep the Conversation Going • Follow up and thank you kit • “GroupWise customer visits and their guiding impact” • Latest plans reflected in online roadmap application (www.novell.com/gwroadmap) Keep the conversation going!18 © Novell, Inc. All rights reserved.
  • 19. GroupWise… moving forward 2012 2013 Future GroupWise GroupWise 2012: Cardiff 2: (GW 2012 SP 2) Next: • Information Sharing • Exchange Co-Existence • Updated Win Client look • Calendaring • Quality Update and feel • Vibe Integrations Windermere: • Native Mac email • WebAccess • Active Directory Integration support • WebAccess • iPad web templates • Web Administration – Multi-user calendar • Telephony support – Skype • Additional Focus Areas – Notify • Quality and performance – Win Client Updates* – Integrated chat GW 8.03 – WebAccess Updates* – Archiving GW 8.02 HP 4 – Vibe Integrations* – Offline • Mac update • Integrated Chat* • Improved simple Cardiff 1: (GW 2012 SP 1) • Outlook 2013 support (via templates • Android & PlayBook templates ActiveSync)* • Vibe integrations • Quality Update • Filr integrations * Features under consideration19 © Novell, Inc. All rights reserved.
  • 20. Collaboration Roadmap 2012 2013 2014 GW 2012 GW 2012 SP1 “Cardiff 2” “Windermere” “SP1” “SP2”GroupWise 8.0.3 8.0.2 HP4 “Eenou” “Black Forest” “Galice” Update2 Update3 Update 4 Update5GroupWise Mobility “Dillon” “Eaglewood”Novell Messenger “Vibe 3.3” “Hudson” “Inverness” “Jasper”Novell Vibe GroupWise: Major release every 12-18 months with support packs about every 6 months and hot patches as needed. GroupWise Mobility: Updated every 3-4 months with major releases named. Novell Messenger: Updated every 12-18 months with hot patches in between as needed. Novell Vibe: New release every 6-8 months with hot patches in between as needed. 20 © Novell, Inc. All rights reserved.
  • 21. Corporate Headquarters 801.861.7000 (Worldwide) Join us on: 1800 South, Novell Place 800.453.1267 (Toll-free) www.novell.com Provo, Utah 8460621 © Novell, Inc. All rights reserved.
  • 22. This document could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein. These changes may beincorporated in new editions of this document. Novell, Inc. may make improvementsin or changes to the software described in this document at any time.Copyright © 2011 Novell, Inc. All rights reserved.All Novell marks referenced in this presentation are trademarks or registered trademarks ofNovell, Inc. in the United States. All third-party trademarks are the property of their respectiveowners.

×