GWAVACon 2013: Gain Control - ZENworks


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GWAVACon 2013: Gain Control - ZENworks

  1. 1. Gaining Control of your Software with ZENworks Asset Management Chris Gacesa Senior Product Manager Ian Stimpson Senior Technical Specialist
  2. 2. © Novell, Inc. All rights reserved.2 Agenda •  Addressing the Business Issues with ZAM •  What does ZAM do today –  Inventory –  License Management –  Software Usage –  Contract Management •  What is ZAM going to do in 11.3 –  Inventory Data Pruning –  Apple Mac enhancements –  Add Hardware Components –  Add Remove Programs integration
  3. 3. © Novell, Inc. All rights reserved.3 Novell
  4. 4. © Novell, Inc. All rights reserved.4 You Need Information You Can Use – And You Need It NOW what licenses you have – diffuse the threat of vendor audits how assets are allocated – manage costs across the organization how both web-based and installed applications are used – reduce the expense of unused assets where your hardware is – answer ITIL Change Management questions about your devices Know Know Know Know © Novell, Inc. All rights reserved.4
  5. 5. © Novell, Inc. All rights reserved.5 Reconciliation License tracking & compliance Asset inventory/software discovery Software usage Contract management Manageaccess Conduct an enterprise-wide inventory with the push of a button From a single console, ZENworks gives you a clear picture of your environment: down the hall, down the street, across the country, or around the world Novell® ZENworks® Asset Management
  6. 6. © Novell, Inc. All rights reserved.6 License View vs Inventory View Microsoft Office Professional Plus 2010
  7. 7. © Novell, Inc. All rights reserved.7 Microsoft Office Standard Office 2007 Upgrade to 2010 Office 2010 License Entitlements: Licensed Product
  8. 8. © Novell, Inc. All rights reserved.8 Catalog Product “Microsoft Office Pro 2010 Full License” Catalog Product “Office 2010 Professional” Discovered Product Microsoft Office Professional 2010 License Entitlement Microsoft Office Professional 2010 (Per-Install) Purchase Detail: PO#1009 on 12/03/11, Microsoft Office Pro 2010 Full License, Purchased 5 Purchase Detail: PO#1015 on 11/05/12, Microsoft Office Pro 2010 Full License, Purchased 10 Purchase Detail: PO#1017 on 02/02/13, Office 2010 Professional, Purchased 5 License Quantity 20 Installed Quantity 25 Under licensed by 5 Proof of Ownership Coverage Consumption from inventory: Microsoft Office Professional 2010 Microsoft Office Professional 2010 SP1 Microsoft Office Professional 2010 SP2
  9. 9. © Novell, Inc. All rights reserved.9 Server 360° View of Software Usage Office Data Center Home Citrix or Terminal Server Web Server Key Metrics: •  Active Time •  Run Time •  # of Users •  # of Workstations •  # of Starts •  Avg. Days Used •  Days with Starts •  Apps Used •  Apps Not Used
  10. 10. © Novell, Inc. All rights reserved.10 Contract Management •  Manage contracts –  Maintenance, support, license, initial purchase agreement, lease agreements, etc. •  Increase visibility –  Reduce risk of violating terms and conditions –  Improve vendor negotiating position –  Improve visibility of maintenance/support entitlements •  Reduce cost –  Eliminate late fees on leased equipment returns –  Reduce costs associated with missed renewals –  Reduce time to locate/manage contract documents –  Reduce time to locate assets related to contracts
  11. 11. © Novell, Inc. All rights reserved.11 Maintaining ZAM Upload Documents Physical Contracts, EULAs, Purchase Orders etc. Import Purchase Data Connectors ERP Exports Import Template Create Contracts Start & End Dates Set Notifications Associate Docs Review Imported Data vs Inventory Data Define Licenses Link Purchase Records to Inventory Data
  12. 12. Asset Management Futures SP3
  13. 13. © Novell, Inc. All rights reserved.13 Inventory Data Pruning •  Why is Inventory Data Pruning required ? –  Inventory Data occupies large portion of ZENworks database –  Based on the Inventory Schedule this data can grow very quickly –  Impacts database performance and thus ZENworks performance •  What is pruned ? –  Only unreferenced Inventory records –  Prunes tables that holds –  Inventory data –  Inventory history –  Application / Web / Network Usage
  14. 14. © Novell, Inc. All rights reserved.14 Inventory Data Pruning •  Feature highlights –  Automated maintenance of Inventory Data –  Settings to govern age of the Inventory Data to be persisted –  Ability to override the settings at Folder or Device level –  Ability to schedule the pruning activity –  Timeboxing the pruning activity •  Demo of the Inventory Pruning Settings
  15. 15. © Novell, Inc. All rights reserved.15 Macintosh Inventory Collector •  Feature highlight –  New Macintosh Inventory Collector built over system_profiler –  Built using Java, hence the same Collector runs on all Mac platforms –  Designed using system_profiler grammar, making it easy to support newer Mac platforms •  Inventory on Mac Managed Device –  The Inventory Collector on Mac currently uses the legacy native collector which would now move to the new collector
  16. 16. © Novell, Inc. All rights reserved.16 Macintosh Inventory Collector •  Inventory Only Agent (IOA) for Mac –  The new IOA Agent for Mac will leverage the cross platform agent infrastructure and will use this new Inventory Collector to report Inventory –  No more dependency on Rosetta (like Mono in the Mac world). Hence the newer Mac platforms will now be supported
  17. 17. © Novell, Inc. All rights reserved.17 Add Hardware Components •  Why is this required ? –  If any hardware product has not been reported in the Inventory Report after the Inventory scan, you can use the Add Hardware feature to manually add a hardware product for a device –  If any hardware is not connected to the network (e.g. Stock Room), records can be maintained here •  What can be added ? –  Common hardware components –  CD/DVD Drives, Disks, USB Devices, Printers etc. •  Demo of Add Hardware
  18. 18. © Novell, Inc. All rights reserved.18 Add Remove Programs Integration •  Feature highlights –  Inventory collector on Windows will additionally look into Add Remove Programs while collecting software Inventory –  Ability to (optionally) report all the MSIs installed on the device –  Will help improve the Software Inventory quality for a Windows Managed Device –  Removes complete dependency on fingerprinting –  Software Inventory today is based on the fingerprint definitions that is released as part of the Monthly PRU –  Though 300-500 fingerprints are added in a month, it is not enough to support all the software released around the world
  19. 19. © Novell, Inc. All rights reserved.19 Add Remove Programs Integration •  How it works –  The Software Inventory collected from a Windows device will be a reconciled list of software recognized using the fingerprints AND the software reported from the Windows Add Remove Programs –  Software found only in the Add Remove Programs will be reported as a new Product –  Reconciliation will be done based on … –  Common attributes. i.e. Manufacturer name, Product name, Version number etc. –  Common files between fingerprint and Add Remove Programs
  20. 20. © Novell, Inc. All rights reserved.20 Add Remove Programs Integration •  Asset Management Integration –  All ZENworks Asset Management features will be supported over the products recognized from the Add Remove Programs –  License Compliance –  Usage Tracking •  Demo of Add Remove Programs integration –  Inventory report (ZCC) –  Asset Management features over ARP products –  License Compliance –  Usage Tracking
  21. 21. In Conclusion
  22. 22. © Novell, Inc. All rights reserved.22 Maintain your ZAM Environment and you will Gain Control of your Software Upload Documents Physical Contracts, EULAs, Purchase Orders etc. Import Purchase Data Connectors ERP Exports Import Template Create Contracts Start & End Dates Set Notifications Associate Docs Review Imported Data vs Inventory Data Define Licenses Link Purchase Records to Inventory Data
  23. 23. 801.861.7000 (Worldwide) 800.453.1267 (Toll-free) Corporate Headquarters 1800 South, Novell Place Provo, Utah 84606 Join us on: © Novell, Inc. All rights reserved.23
  24. 24. This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. Novell, Inc. may make improvements in or changes to the software described in this document at any time. Copyright © 2013 Novell, Inc. All rights reserved. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States. All third-party trademarks are the property of their respective owners.