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Old Building Great Sourcing Organizations-GTT

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  • 1. OUTSOURCINGIT OUTSOURCINGAPPLICATION DEVELOPMENTBuilding GreatOUTSOURCING ORGANIZATIONS
  • 2. Learning Objectives:By the end of this session, you willbe able to- • Understand why outsourcing providers need to pursue excellence • Understand the different components of “excellence” and what they mean • Understand what methods are used by companies to pursue excellence
  • 3. Topics Index How do companies choose 1 outsourcing providers? In this session we are going to: 2 What does excellence mean? • Understand why outsourcing providers The Three cornerstones of need to pursue excellence, 3 excellence and how they do it 4 Pursuit of excellence 5 Discussion
  • 4. Topics Index How do companies choose 1 outsourcing providers? In this topic we are going to: What does excellence mean? 2 • Understand how organizations choose The Three cornerstones of which outsourcing 3 excellence providers to work with 4 Pursuit of excellence 5 Discussion
  • 5. Choosing a Service Provider • Jimmy is a high school student. He aspires to get into a good engineering college to pursue a bachelor’s degree in Computer Science • To meet his goal, he must score well in the standard entrance test for the best engineering colleges • In a hyper competitive environment, Jimmy knows that he must join a coaching institute to help him prepare for the test • How should he choose between the available coaching institutes?
  • 6. Choosing the Coaching Institute – Drivers • Quality of Coaching • Past results • Relevance of Curriculum • Quality of Teachers • References from past customers • Price • Perception of “Value” rather than cost • Convenience • Location • Time commitment 6
  • 7. Choosing the Coaching Institute – Measures How do you assess the suitability? • Compare with competition – “benchmark” against competition • Compare with past record – “benchmark” over time • Compare against your needs 7
  • 8. Choosing the Coaching Institute – Competition Benchmarking Criterion Institute A Institute B Success Rate (%) 25% 35% Number in Top-100 5 7 Business Today Rank 4 2 Feedback from students (1-10) 8 8 Fee / month (Rs.) 3,000 4,500 E-Learning availability (1-10) 8 0 Location (1-10) 9 3 8
  • 9. Choosing the Coaching Institute – Competition Benchmarking Criterion (Institute-A) 2002 2004 2010 Success Rate (%) 28% 32% 25% Number in Top-100 10 8 5 Business Today Rank 1 3 4 Feedback from students (1- 8 - 8 10) Fee / month (Rs.) 1,500 2,200 3,000 E-Learning availability (1-10) 0 2 8 Location (1-10) 9 9 9 9
  • 10. Topics Index How do companies choose 1 outsourcing providers? In this topic we are going to: 2 What does excellence mean? • Understand what excellence means for an The Three cornerstones of outsourcing provider 3 excellence 4 Pursuit of excellence 5 Discussion
  • 11. What does excellence mean? A provider demonstrates excellence through: • “Best in class” quality & results • Improvement in quality over time • “Best in class” value • A commitment to continuous improvement 11
  • 12. DiscussionCan you think of examples of "best-in-class" product orservice? Can you think of a company that demonstrates acommitment to continuous improvement? 12
  • 13. Topics Index How do companies choose 1 outsourcing providers? In this topic we are going to: 2 What does excellence mean? • Understand the three key enablers of organizational The three enablers of excellent performance 3 performance 4 Pursuit of excellence 5 Discussion
  • 14. Enablers of Performance People Performanc e Process Technology 14
  • 15. People • Hire the right people • Invest in skill development • Encourage Innovation • Build communities 15
  • 16. Process • Implement best-in-class processes • Measure process performance • Benchmark process performance • Invest in continuous process improvement 16
  • 17. Technology • Leverage Technology for • Speed • Cost Reduction • Reach • Consistency • Evaluate innovative use of technology • Partner with technology providers 17
  • 18. Topics Index How do companies choose 1 outsourcing providers? In this topic we are going to: 2 What does excellence mean? • Understand what organizations do to pursue The three enablers of excellent excellence 3 performance 4 Organizational Initiatives 5 Case Study
  • 19. Pursuing Excellence Thought Leadership Centers of Excellence Partnerships 19
  • 20. Partnerships • Partner with technology companies like Oracle, Microsoft, IBM • Get discounted products from partner for training and prototyping • Get pre-launch access to partner’s new products • Build industry specific solutions with the partner 20
  • 21. Example of a partnership • Industry • Industry Expertise Expertise Hero Maruti Honda Suzuki Microsoft Zensar • ERP • Software Product Services 21
  • 22. Centers of Excellence • Focused on specialized area like technology, process area, or product • Build deeper expertise through training and education • Build prototypes, and proofs-of-concept around new ideas • Gain better understanding of emerging trends 22
  • 23. Example of a Center of Excellence Solution Development Skill Building Technical Solutions for Proposals Training, Certifications Microsoft COE Alliance Management Delivery Support Manage Microsoft Partnership Best Practices, Reviews 23
  • 24. Thought Leadership Event Presentations Industry White Papers Forums Viewed As Trusted Advisor
  • 25. Topics Index How do companies choose 1 outsourcing providers? In this topic we are going to: 2 What does excellence mean? • Understand what excellence means for an The three enablers of excellent outsourcing provider 3 performance 4 Organizational Initiatives 5 Case Study
  • 26. Case Study •Think about the university or college you are currently studying in, or last went to •In groups of 5, discuss the questions on the next slide (15 minutes) •A spokesperson from each group should present a brief summary of the group’s findings (15 minutes)
  • 27. SRO Discussion Questions 1. Why does the University need to pursue excellence? 2. Is People/Process/Technology important for the University? 3. What are some initiatives the University can undertake to pursue excellence?
  • 28. Summing Up… • Organizations compare outsourcing providers before deciding who to do business with • Outsourcing providers need to pursue excellence continuously to be viewed as the best in the industry • People, Process and Technology are the 3 key enablers of excellence • Organizations use initiatives like Centers of Excellence, Partnerships and commitment to Thought Leadership to pursue excellence
  • 29. Session Outcomes: You should now be able to- • Understand why outsourcing providers need to pursue excellence • Understand the different components of “excellence” and what they mean • Understand what methods are used by companies to pursue excellence
  • 30. Thank You

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