The Evolution Of The It Management Policy, The New Focus On Planning And Value

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  • The Evolution Of The It Management Policy, The New Focus On Planning And Value

    1. 1. Information Technology in Government of Canada IT Vision and Strategy A Policy Approach to the GC Wide IT Program For GTEC CIOB - ITD October 2008 RDIMS 695587 Chuck Henry Chief Technology Officer Government of Canada Treasury Board Secretariat
    2. 2. GC IT Program History <ul><li>Strategic, horizontal and expenditure reviews identified: </li></ul><ul><li>IT spend $5.2 billion per year; 12 - 14 % of the gross operating expenditure of the government. </li></ul><ul><li>Need to manage IT on “Enterprise” basis as an opportunity for efficiency, effectiveness and savings </li></ul><ul><li>Major inter-related themes: </li></ul><ul><ul><li>Effective Governance </li></ul></ul><ul><ul><li>Consolidation </li></ul></ul><ul><ul><li>Shared Services </li></ul></ul><ul><ul><li>Mature Business Processes </li></ul></ul><ul><li>Need for mandatory instruments, as a means to realize these objectives </li></ul>
    3. 3. GC Wide IT Issues <ul><li>Aging Workforce and competition for new workers. </li></ul><ul><li>Environmental Impact of under-utilized computing </li></ul><ul><li>Lack of consistent, ongoing infrastructure investment and renewal (i.e. evergreen issue) </li></ul><ul><li>Security impact of having a broad attack surface consisting of hundreds of data centres and networks </li></ul><ul><li>Business Continuity Impact of needing hundreds of IT BCP plans due to the hundreds of data centres and networks </li></ul><ul><li>Lack of agility / adaptability to emerging requirements </li></ul>
    4. 4. The Opportunity Space: GC IT Spend Notes: All figures (except Salaries) are generated from the normalized Spend Cube extracts with enhancements through the Extrapolation model to reflect total GC Spend Salaries Expenditures provided by TBS
    5. 5. The Opportunity Space: CS Age Distribution
    6. 6. Aligned Shared Common Today Tomorrow Unaligned Moving Towards CIOB Support for the GC IT Community
    7. 7. Collaboratively develop and consistently use an IT Management program across the GC that provides GC wide risk and opportunity management <ul><li>GC Technology </li></ul><ul><li>Architecture </li></ul><ul><li>Enable dept innovation </li></ul><ul><li>GC CIO & IT Community Partnership: </li></ul><ul><li>Accountable for program </li></ul><ul><li>“ Evolve” GC IT Architecture </li></ul><ul><li>Risks Managed </li></ul><ul><ul><li>Aging Workforce and competition for new workers. </li></ul></ul><ul><ul><li>Environmental Impact of under-utilized computing </li></ul></ul><ul><ul><li>Lack of consistent, ongoing infrastructure investment and renewal (i.e. evergreen issue) </li></ul></ul><ul><ul><li>Security impact of having a broad attack surface of hundreds of data centres and networks </li></ul></ul><ul><ul><li>Business Continuity Impact of having hundreds of IT BCP plans for the hundreds of data centres and networks </li></ul></ul><ul><ul><li>Lack of agility / adaptability to emerging requirements </li></ul></ul><ul><li>Holistic Planning </li></ul><ul><li>Align GC & Dept perspectives </li></ul><ul><li>Consistent IT Management </li></ul><ul><li>& Implementation </li></ul><ul><li>Based on ITIL & COBIT </li></ul>GC IT Program – Manage as an Enterprise
    8. 8. Collaboratively develop and consistently use an IT Management program across the GC that provides GC wide risk and opportunity management <ul><li>TRANSPARENT </li></ul><ul><li>Common data structures </li></ul><ul><li>Sharing information </li></ul><ul><li>Unit level accountability </li></ul><ul><li>EFFICIENT </li></ul><ul><ul><li>Consolidated </li></ul></ul><ul><ul><li>Simpler / less complex environment </li></ul></ul><ul><ul><li>Green </li></ul></ul><ul><ul><li>Low cost </li></ul></ul><ul><li>RISKS MANAGED </li></ul><ul><ul><li>Aging Workforce and competition for new workers. </li></ul></ul><ul><ul><li>Environmental Impact of under-utilized computing </li></ul></ul><ul><ul><li>Lack of consistent, ongoing infrastructure investment and renewal (i.e. evergreen issue) </li></ul></ul><ul><ul><li>Security impact of having a broad attack surface of hundreds of data centres and networks </li></ul></ul><ul><ul><li>Business Continuity Impact of having hundreds of IT BCP plans for the hundreds of data centres and networks </li></ul></ul><ul><ul><li>Lack of agility / adaptability to emerging requirements </li></ul></ul><ul><li>EFFECTIVE </li></ul><ul><ul><li>‘ Act as One’ </li></ul></ul><ul><ul><li>Interoperability </li></ul></ul><ul><ul><li>Modular </li></ul></ul><ul><ul><li>Guided by ITIL </li></ul></ul><ul><ul><li>Accessible </li></ul></ul><ul><li>INNOVATIVE </li></ul><ul><li>Sharing / Leveraging Community Ideas </li></ul><ul><li>Agile / adaptable to new business requirements </li></ul>GC IT Program Opportunity to be:
    9. 9. Aligned Shared or Common Data CYBER AUTH ERP / SOA IT SPEND (ITERATION) KPIs COMMUNITY B XX% COMMON 100% ALIGNED YY% SHARED TARGET CURRENT EMAIL EMAIL APP B APP B APP A APP A Dept A Dept B COMMUNITY A STRATEGIES IT ARCHITECTURE THAT IS: FLEXIBLE ADAPTIVE SECURE RELIABLE GREEN UNIQUE EFFICIENT EFFECTIVE INNOVATIVE TRANSPARENT Dept A Dept B ~ 15% SHARED INFRASTRUCTURE Shared or Common Infrastructure DCE DCC GENS Shared Ideas GCPedia GC IT Strategy – An Evolutionary IT Program
    10. 10. KEY PERFORMANCE INDICATOR (KPI) MEASUREMENTS MANAGEMENT ACCOUNTABILITY FRAMEWORK (MAF) VISION & STRATEGY (act as one) MIT POLICY IT Governance IT Planning IT Management (ITIL, CoBIT) Technology Architecture GC IT Program based on.. ITD: Information Technology Division of CIOB, owners of the Management of IT policy and MAF Indicator 13
    11. 11. GC IT Program: Community Guidance <ul><li>Role of CIO & CTO and IT community partnership: </li></ul><ul><ul><li>Ownership and evolution GC IT Architecture </li></ul></ul><ul><li>Planning </li></ul><ul><ul><li>Align GC and department perspectives </li></ul></ul><ul><ul><li>Consistent format and content </li></ul></ul><ul><li>Pace of adoption for ITIL & COBIT </li></ul><ul><ul><li>Expand directive implementation plan </li></ul></ul><ul><ul><li>Baseline methodology & KPIs </li></ul></ul><ul><ul><li>State of IT in GC </li></ul></ul><ul><li>GC Technology Architecture </li></ul><ul><ul><li>Principles </li></ul></ul><ul><ul><li>Alignment strategy / pace of adoption </li></ul></ul><ul><ul><li>E-forms, open source, Green IT etc </li></ul></ul>
    12. 13. GC IT Plan Format <ul><li>BUSINESS </li></ul><ul><li>BUSINESS & ACCOUNTABILITY: </li></ul><ul><li>GOVERNANCE: </li></ul><ul><li>FINANCIAL: </li></ul><ul><li>HUMAN RESOURCE: </li></ul><ul><li>PERFORMANCE MEASUREMENT: </li></ul><ul><li>IT BUSINESS </li></ul><ul><li>IT SPECIFIC PERFORMANCE </li></ul><ul><li>MEASUREMENT </li></ul><ul><li>TECHNOLOGY ENVIRONMENT </li></ul><ul><li>(TECHNOLOGY CHOICES & </li></ul><ul><li>SERVICES BASED) : </li></ul><ul><li>ACTION </li></ul><ul><li>IMPLEMENTATION PLAN: </li></ul><ul><li>CAPACITY & SUSTAINABILITY </li></ul><ul><li>ASSESSMENT </li></ul><ul><li>RISK MANAGEMENT </li></ul><ul><li>NEW REQUIREMENT MAF VI: </li></ul><ul><li>Implementation storyline </li></ul><ul><li>Capacity and sustainability assessment </li></ul><ul><li>Risk management </li></ul><ul><li>Annual update (planned versus actual) </li></ul>MAF V - IT PLAN TEMPLATE ITEM portfolio / governance approach (projects, reporting & monitoring) implementation plan (priority & sequencing, feasibility & achievability) outcomes (measurable through performance measurement) resource planning details (expenditures, variance, historical) cost analysis of savings, reallocation, trends risk based approach opportunity assessment (criteria & prioritization) alignment to business plan and GC wide objectives statement of vision in a time horizon with specific goals and objectives
    13. 14. Proposed GC ITIL Implementation Awareness Awareness Plan Plan Plan Plan CURRENT Plan Plan Implement Implement Implement Implement Year 1 Implement Service Request process for new or enhanced IT services Implement Transparent pricing model Fully integrated Service Level Agreements for provision of IT services Fully integrated IT Service Catalogue aligned to Profile of GC IT services Fully integrated Baselining & Costing IT Services Fully integrated Assets and Inventory Management Year 2 Priority Areas

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