1<br />Building Constructive Team Relationships<br />Garden State Employment and Training Association<br />September 14-15...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />2<br />Objectives<br />Define team<br />Team characteristics<br...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />3<br />Team Building Icebreaker<br />Divide into groups of 4 or...
Changing economy<br />Changing customer needs<br />Career Center services must continue to integrate to meet the needs of ...
Functional team service approach<br />Shift from program caseload<br />Responsiveness to customers<br />Shift from silos t...
Programs			Services<br />Compliance			Responsiveness<br />Jobs				Jobs and Skills	<br />Exclusive			Inclusive<br />Some st...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />7<br />What is a Team?<br />Group of individuals working togeth...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />8<br />Being a Team Player<br />Characteristics<br />Roles and ...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />9<br />Team Characteristics<br />Trust <br />Empowerment<br />A...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />10<br />Team CharacteristicsBuilding Trust<br />Definitions:<br...
Trust13 Trust Behaviors<br />Talk Straight <br />Demonstrate Respect<br />Create Transparency<br />Right Wrongs<br />Show ...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />12<br />Team Characteristics Empowerment<br />Begin new tasks b...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />13<br />Team Characteristics Accountability<br />Understand you...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />14<br />Holding Others Accountable<br />Be willing to confront ...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />15<br />Team CharacteristicsMotivation<br />Factors that influe...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />16<br />Team CharacteristicsSummary<br />Trust <br />Empowermen...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />17<br />Skills of Team Members<br />Listening<br />Questioning ...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />18<br />Team Member SkillsListening<br />“Silence is never more...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />19<br />ListeningGuidelines for Effective Listening<br />Look d...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />20<br />Team Member SkillsQuestioning<br />“You should ignore t...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />21<br />Team Member SkillsPersuading<br />“So what I hear you s...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />22<br />Team Member SkillsRespecting<br />A feeling of apprecia...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />23<br />Team Member SkillsHelping<br />Make it easier or possib...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />24<br />Team Member SkillsSharing<br />Information<br />Thought...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />25<br />Team Member SkillsParticipating<br />
Dynamic Works Institute<br />www.dynamicinstitute.com<br />26<br />Skills of Team Members<br />Listening<br />Questioning ...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />27<br />Objectives<br />Define team<br />Team characteristics<b...
Dynamic Works Institute<br />www.dynamicinstitute.com<br />28<br />Ann Merrifield<br />Dynamic Works Institute/Kaiser Grou...
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Developing Constructive Team Relationships

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Dynamic Works Institute Presentation at 2011 GSETA Conference

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Developing Constructive Team Relationships

  1. 1. 1<br />Building Constructive Team Relationships<br />Garden State Employment and Training Association<br />September 14-15, 2011<br />Dynamic Works Institute<br />www.dynamicinstitute.com <br />
  2. 2. Dynamic Works Institute<br />www.dynamicinstitute.com<br />2<br />Objectives<br />Define team<br />Team characteristics<br />Team skills<br />
  3. 3. Dynamic Works Institute<br />www.dynamicinstitute.com<br />3<br />Team Building Icebreaker<br />Divide into groups of 4 or 5<br />Find ten things you have in common with each other (no body parts or clothing)<br />Assign note taker<br />Share your list with another group and find out how much you have in common with them<br />
  4. 4. Changing economy<br />Changing customer needs<br />Career Center services must continue to integrate to meet the needs of today’s customers.<br />Teams and Integration<br />Dynamic Works Institute<br />4<br />www.dynamicinstitute.com<br />
  5. 5. Functional team service approach<br />Shift from program caseload<br />Responsiveness to customers<br />Shift from silos to integration. <br />What is Integration?<br />Dynamic Works Institute<br />5<br />www.dynamicinstitute.com<br />
  6. 6. Programs Services<br />Compliance Responsiveness<br />Jobs Jobs and Skills <br />Exclusive Inclusive<br />Some staff All staff<br />Transforming Center Culture<br />Dynamic Works Institute<br />6<br />www.dynamicinstitute.com<br />
  7. 7. Dynamic Works Institute<br />www.dynamicinstitute.com<br />7<br />What is a Team?<br />Group of individuals working together<br />Together<br />Everyone<br />Achieves<br />More<br />
  8. 8. Dynamic Works Institute<br />www.dynamicinstitute.com<br />8<br />Being a Team Player<br />Characteristics<br />Roles and tasks<br />Skills <br />
  9. 9. Dynamic Works Institute<br />www.dynamicinstitute.com<br />9<br />Team Characteristics<br />Trust <br />Empowerment<br />Accountability <br />Motivation<br />
  10. 10. Dynamic Works Institute<br />www.dynamicinstitute.com<br />10<br />Team CharacteristicsBuilding Trust<br />Definitions:<br />“To place confidence in someone.”  <br />“Willingness to be vulnerable”<br />
  11. 11. Trust13 Trust Behaviors<br />Talk Straight <br />Demonstrate Respect<br />Create Transparency<br />Right Wrongs<br />Show Loyalty<br />Deliver Results<br />Get Better<br />Confront Reality<br />Clarify Expectations<br />Practice Accountability<br />Listen First<br />Keep Commitments<br />Extend Trust<br />Dynamic Works Institute<br />www.dynamicinstitute.com<br />11<br />
  12. 12. Dynamic Works Institute<br />www.dynamicinstitute.com<br />12<br />Team Characteristics Empowerment<br />Begin new tasks before you are told?<br />Look for work to fill any spare time?<br />Make yourself available for extra work?<br />Keep communication with superiors open?<br />Make suggestions?<br />Try to correct mistakes or problems?<br />Work without supervision?<br />Take on extra tasks such as helping with staff?<br />Volunteer for committee work?<br />Demonstrate a commitment to life-long learning?<br />
  13. 13. Dynamic Works Institute<br />www.dynamicinstitute.com<br />13<br />Team Characteristics Accountability<br />Understand your role and its importance<br />Questions:<br />How would your organization be affected if you failed to complete responsibilities?<br />Who would take up the slack?<br />Who would work with your customers the way you do?<br />
  14. 14. Dynamic Works Institute<br />www.dynamicinstitute.com<br />14<br />Holding Others Accountable<br />Be willing to confront each other<br />Accept responsibility for mistakes<br />Don’t hold grudges<br />
  15. 15. Dynamic Works Institute<br />www.dynamicinstitute.com<br />15<br />Team CharacteristicsMotivation<br />Factors that influence team motivation:<br />Clear purpose, focus or mission<br />(better if aligned with personal wants or needs)<br />Challenge<br />Camaraderie<br />Comradeship, fellowship and loyalty<br />Understanding each other leads to liking each other<br />Responsibility (and authority)<br />Growth<br />
  16. 16. Dynamic Works Institute<br />www.dynamicinstitute.com<br />16<br />Team CharacteristicsSummary<br />Trust <br />Empowerment<br />Accountability <br />Motivation<br />
  17. 17. Dynamic Works Institute<br />www.dynamicinstitute.com<br />17<br />Skills of Team Members<br />Listening<br />Questioning <br />Persuading<br />Respecting<br />Helping<br />Sharing <br />Participating<br />
  18. 18. Dynamic Works Institute<br />www.dynamicinstitute.com<br />18<br />Team Member SkillsListening<br />“Silence is never more golden than when you hold it long enough to get all the facts before you speak.”<br />
  19. 19. Dynamic Works Institute<br />www.dynamicinstitute.com<br />19<br />ListeningGuidelines for Effective Listening<br />Look directly at the speaker. Making eye contact indicates your attentiveness.<br />Concentrate on the words and the way things are being said.<br />Listen for the speaker’s attitudes, feelings, and main ideas.<br />Nod, make a quick comment, or ask a question to indicate that you are attending to the conversation.<br />Evaluate the message without judging the speaker. Be open to the person’s values, ideas, and feelings.<br />
  20. 20. Dynamic Works Institute<br />www.dynamicinstitute.com<br />20<br />Team Member SkillsQuestioning<br />“You should ignore the situation.”<br />“Stand up to him and maybe he won't act that way.” <br />“I know what is wrong; you are depressed. You should see a doctor.” <br />“What do you think would happen if you just ignored the situation?” <br />“How do you think he would react if you stood up to him?” <br />“You sound kind of down. Are you not feeling well? Have you been to a doctor?” <br />
  21. 21. Dynamic Works Institute<br />www.dynamicinstitute.com<br />21<br />Team Member SkillsPersuading<br />“So what I hear you saying is that…” <br />“Could we take your idea one step further and….?”<br />“That’s a great idea! How about if we took it one step further and…”<br />
  22. 22. Dynamic Works Institute<br />www.dynamicinstitute.com<br />22<br />Team Member SkillsRespecting<br />A feeling of appreciative, often deferential regard<br />Do not always have to agree<br />Separate behavior from person<br />
  23. 23. Dynamic Works Institute<br />www.dynamicinstitute.com<br />23<br />Team Member SkillsHelping<br />Make it easier or possible by providing assistance<br />
  24. 24. Dynamic Works Institute<br />www.dynamicinstitute.com<br />24<br />Team Member SkillsSharing<br />Information<br />Thoughts<br />Feelings<br />
  25. 25. Dynamic Works Institute<br />www.dynamicinstitute.com<br />25<br />Team Member SkillsParticipating<br />
  26. 26. Dynamic Works Institute<br />www.dynamicinstitute.com<br />26<br />Skills of Team Members<br />Listening<br />Questioning <br />Persuading<br />Respecting<br />Helping<br />Sharing <br />Participating<br />
  27. 27. Dynamic Works Institute<br />www.dynamicinstitute.com<br />27<br />Objectives<br />Define team<br />Team characteristics<br />Team skills<br />
  28. 28. Dynamic Works Institute<br />www.dynamicinstitute.com<br />28<br />Ann Merrifield<br />Dynamic Works Institute/Kaiser Group, Inc.<br />573-864-1839<br />amerrifield@dynamicinstitute.com<br />www.dynamicinstitute.com<br />www.kaisergrp.com<br />

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