Developing Constructive Team Relationships

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Building Constructive Team Relationships
Garden State Employment and Training Association
September 14-15, 2011
Dynamic Works Institute
www.dynamicinstitute.com

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Objectives
Define team
Team characteristics
Team skills

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Team Building Icebreaker
Divide into groups of 4 or 5
Find ten things you have in common with each other (no body parts or clothing)
Assign note taker
Share your list with another group and find out how much you have in common with them

Changing economy
Changing customer needs
Career Center services must continue to integrate to meet the needs of today’s customers.
Teams and Integration
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Functional team service approach
Shift from program caseload
Responsiveness to customers
Shift from silos to integration.
What is Integration?
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Programs Services
Compliance Responsiveness
Jobs Jobs and Skills
Exclusive Inclusive
Some staff All staff
Transforming Center Culture
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What is a Team?
Group of individuals working together
Together
Everyone
Achieves
More

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Being a Team Player
Characteristics
Roles and tasks
Skills

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Team Characteristics
Trust
Empowerment
Accountability
Motivation

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Team CharacteristicsBuilding Trust
Definitions:
“To place confidence in someone.”
“Willingness to be vulnerable”

Trust13 Trust Behaviors
Talk Straight
Demonstrate Respect
Create Transparency
Right Wrongs
Show Loyalty
Deliver Results
Get Better
Confront Reality
Clarify Expectations
Practice Accountability
Listen First
Keep Commitments
Extend Trust
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Team Characteristics Empowerment
Begin new tasks before you are told?
Look for work to fill any spare time?
Make yourself available for extra work?
Keep communication with superiors open?
Make suggestions?
Try to correct mistakes or problems?
Work without supervision?
Take on extra tasks such as helping with staff?
Volunteer for committee work?
Demonstrate a commitment to life-long learning?

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Team Characteristics Accountability
Understand your role and its importance
Questions:
How would your organization be affected if you failed to complete responsibilities?
Who would take up the slack?
Who would work with your customers the way you do?

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Holding Others Accountable
Be willing to confront each other
Accept responsibility for mistakes
Don’t hold grudges

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Team CharacteristicsMotivation
Factors that influence team motivation:
Clear purpose, focus or mission
(better if aligned with personal wants or needs)
Challenge
Camaraderie
Comradeship, fellowship and loyalty
Understanding each other leads to liking each other
Responsibility (and authority)
Growth

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Team CharacteristicsSummary
Trust
Empowerment
Accountability
Motivation

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Skills of Team Members
Listening
Questioning
Persuading
Respecting
Helping
Sharing
Participating

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Team Member SkillsListening
“Silence is never more golden than when you hold it long enough to get all the facts before you speak.”

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ListeningGuidelines for Effective Listening
Look directly at the speaker. Making eye contact indicates your attentiveness.
Concentrate on the words and the way things are being said.
Listen for the speaker’s attitudes, feelings, and main ideas.
Nod, make a quick comment, or ask a question to indicate that you are attending to the conversation.
Evaluate the message without judging the speaker. Be open to the person’s values, ideas, and feelings.

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Team Member SkillsQuestioning
“You should ignore the situation.”
“Stand up to him and maybe he won't act that way.”
“I know what is wrong; you are depressed. You should see a doctor.”
“What do you think would happen if you just ignored the situation?”
“How do you think he would react if you stood up to him?”
“You sound kind of down. Are you not feeling well? Have you been to a doctor?”

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Team Member SkillsPersuading
“So what I hear you saying is that…”
“Could we take your idea one step further and….?”
“That’s a great idea! How about if we took it one step further and…”

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Team Member SkillsRespecting
A feeling of appreciative, often deferential regard
Do not always have to agree
Separate behavior from person

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Team Member SkillsHelping
Make it easier or possible by providing assistance

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Team Member SkillsSharing
Information
Thoughts
Feelings

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Team Member SkillsParticipating

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Skills of Team Members
Listening
Questioning
Persuading
Respecting
Helping
Sharing
Participating

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Objectives
Define team
Team characteristics
Team skills

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Ann Merrifield
Dynamic Works Institute/Kaiser Group, Inc.
573-864-1839
amerrifield@dynamicinstitute.com
www.kaisergrp.com

Developing Constructive Team Relationships

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