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Developing Constructive Team Relationships

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Dynamic Works Institute Presentation at 2011 GSETA Conference

Dynamic Works Institute Presentation at 2011 GSETA Conference

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    Developing Constructive Team Relationships Developing Constructive Team Relationships Presentation Transcript

    • 1
      Building Constructive Team Relationships
      Garden State Employment and Training Association
      September 14-15, 2011
      Dynamic Works Institute
      www.dynamicinstitute.com
    • Dynamic Works Institute
      www.dynamicinstitute.com
      2
      Objectives
      Define team
      Team characteristics
      Team skills
    • Dynamic Works Institute
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      3
      Team Building Icebreaker
      Divide into groups of 4 or 5
      Find ten things you have in common with each other (no body parts or clothing)
      Assign note taker
      Share your list with another group and find out how much you have in common with them
    • Changing economy
      Changing customer needs
      Career Center services must continue to integrate to meet the needs of today’s customers.
      Teams and Integration
      Dynamic Works Institute
      4
      www.dynamicinstitute.com
    • Functional team service approach
      Shift from program caseload
      Responsiveness to customers
      Shift from silos to integration.
      What is Integration?
      Dynamic Works Institute
      5
      www.dynamicinstitute.com
    • Programs Services
      Compliance Responsiveness
      Jobs Jobs and Skills
      Exclusive Inclusive
      Some staff All staff
      Transforming Center Culture
      Dynamic Works Institute
      6
      www.dynamicinstitute.com
    • Dynamic Works Institute
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      7
      What is a Team?
      Group of individuals working together
      Together
      Everyone
      Achieves
      More
    • Dynamic Works Institute
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      8
      Being a Team Player
      Characteristics
      Roles and tasks
      Skills
    • Dynamic Works Institute
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      9
      Team Characteristics
      Trust
      Empowerment
      Accountability
      Motivation
    • Dynamic Works Institute
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      10
      Team CharacteristicsBuilding Trust
      Definitions:
      “To place confidence in someone.”  
      “Willingness to be vulnerable”
    • Trust13 Trust Behaviors
      Talk Straight 
      Demonstrate Respect
      Create Transparency
      Right Wrongs
      Show Loyalty
      Deliver Results
      Get Better
      Confront Reality
      Clarify Expectations
      Practice Accountability
      Listen First
      Keep Commitments
      Extend Trust
      Dynamic Works Institute
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      11
    • Dynamic Works Institute
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      Team Characteristics Empowerment
      Begin new tasks before you are told?
      Look for work to fill any spare time?
      Make yourself available for extra work?
      Keep communication with superiors open?
      Make suggestions?
      Try to correct mistakes or problems?
      Work without supervision?
      Take on extra tasks such as helping with staff?
      Volunteer for committee work?
      Demonstrate a commitment to life-long learning?
    • Dynamic Works Institute
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      13
      Team Characteristics Accountability
      Understand your role and its importance
      Questions:
      How would your organization be affected if you failed to complete responsibilities?
      Who would take up the slack?
      Who would work with your customers the way you do?
    • Dynamic Works Institute
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      14
      Holding Others Accountable
      Be willing to confront each other
      Accept responsibility for mistakes
      Don’t hold grudges
    • Dynamic Works Institute
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      15
      Team CharacteristicsMotivation
      Factors that influence team motivation:
      Clear purpose, focus or mission
      (better if aligned with personal wants or needs)
      Challenge
      Camaraderie
      Comradeship, fellowship and loyalty
      Understanding each other leads to liking each other
      Responsibility (and authority)
      Growth
    • Dynamic Works Institute
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      16
      Team CharacteristicsSummary
      Trust
      Empowerment
      Accountability
      Motivation
    • Dynamic Works Institute
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      17
      Skills of Team Members
      Listening
      Questioning
      Persuading
      Respecting
      Helping
      Sharing
      Participating
    • Dynamic Works Institute
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      18
      Team Member SkillsListening
      “Silence is never more golden than when you hold it long enough to get all the facts before you speak.”
    • Dynamic Works Institute
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      19
      ListeningGuidelines for Effective Listening
      Look directly at the speaker. Making eye contact indicates your attentiveness.
      Concentrate on the words and the way things are being said.
      Listen for the speaker’s attitudes, feelings, and main ideas.
      Nod, make a quick comment, or ask a question to indicate that you are attending to the conversation.
      Evaluate the message without judging the speaker. Be open to the person’s values, ideas, and feelings.
    • Dynamic Works Institute
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      20
      Team Member SkillsQuestioning
      “You should ignore the situation.”
      “Stand up to him and maybe he won't act that way.”
      “I know what is wrong; you are depressed. You should see a doctor.”
      “What do you think would happen if you just ignored the situation?”
      “How do you think he would react if you stood up to him?”
      “You sound kind of down. Are you not feeling well? Have you been to a doctor?”
    • Dynamic Works Institute
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      21
      Team Member SkillsPersuading
      “So what I hear you saying is that…”
      “Could we take your idea one step further and….?”
      “That’s a great idea! How about if we took it one step further and…”
    • Dynamic Works Institute
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      22
      Team Member SkillsRespecting
      A feeling of appreciative, often deferential regard
      Do not always have to agree
      Separate behavior from person
    • Dynamic Works Institute
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      23
      Team Member SkillsHelping
      Make it easier or possible by providing assistance
    • Dynamic Works Institute
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      24
      Team Member SkillsSharing
      Information
      Thoughts
      Feelings
    • Dynamic Works Institute
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      25
      Team Member SkillsParticipating
    • Dynamic Works Institute
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      26
      Skills of Team Members
      Listening
      Questioning
      Persuading
      Respecting
      Helping
      Sharing
      Participating
    • Dynamic Works Institute
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      27
      Objectives
      Define team
      Team characteristics
      Team skills
    • Dynamic Works Institute
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      28
      Ann Merrifield
      Dynamic Works Institute/Kaiser Group, Inc.
      573-864-1839
      amerrifield@dynamicinstitute.com
      www.dynamicinstitute.com
      www.kaisergrp.com