Continuing operations in a modern and efficient manner

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John ZEPPOS …

John ZEPPOS

COSMOTE Mobile Telecommunications S.A., Greece; NATO

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  • 1. Continuing Operations in a modern and efficient mannerJohn Zeppos,OTE Group Business Continuity Management Deputy DirectorAugust 2012
  • 2. BCM can not be an obligation Strategic Thinking Happy ShareholdersJohn Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 2
  • 3. Fit for purpose & Ownership Sledgehammer to crack a nut Best plan = your planJohn Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 3
  • 4. Priorities can never differ Buildings, Technology Business Processes, Human Resources Infrastructure Technology & ITJohn Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 4
  • 5. How has Business Continuity Management Developed? • Holistic approach • BS25999 formed the • USA - Natural Disasters intended to reduce risks key input to the BCM ISO and resulting impacts standard (ISO22301) • UK - Irish Terrorist attacks : resulted in the • US standard NFPA 1600 – a recommended • ISO22301 Standard “Disaster-Recovery” approach for Disaster May 2012 approach in the UK to deal with the aftermath Management – based on of an event Natural, Human or Technological disasters Current 1970s 1990s situation 1980s 2000s • Standards Start to be developed • 2003/2004 PAS56 - UK - never developed into a full standard • NFPA1600 USA – became programme based • BCM professionals • BS25999 – Code of Practice & recognised the need to Specification (2006/7) – organisations understand the Impact to able to be independently certified the Business – hence • Management System approach aligned with BIA, Risk Assessment etc existing Management Systems • Lifecycle to ensure that the business is protected – not Disaster and then RecoverJohn Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 5
  • 6. Raising Awareness = Increasing ResilienceJohn Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 6
  • 7. John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 7
  • 8. Social Media is both communication and Intelligence gatheringJohn Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 8
  • 9. Some Final Words of Wisdom  Always plan for where you are, not for where you aspire to be  Scenarios are for movies, not business  Have a well rehearsed method for exchanging information  Synthesize the information before feeding it to the Top Team  Doing BCM is not like working at Hogwarts !John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 9
  • 10. John Zeppos Twitter : @jzeppos yzeppos@cosmote.gr http://www.linkedin.com/in/johnzeppos +30 697 9666844John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 10