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This Is Compass

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  • 1. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment An introduction to the way we work More > > V1.2 November 2007 This document is for internal use only Intro
  • 2. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Welcome to This is Compass. This document’s purpose is to provide you with a simple introduction to Compass so that you can be clear about what we do and the way we do business. Our aim is to make Compass a truly great company, world-class in our market, renowned for the quality of our people, service and results; and to share the benefits of our success with our customers, shareholders and our people. To achieve this we want you to drive the performance in your part of the business within the common Group operating framework and principles set out in this document. Together as a Group we will be successful in achieving our goals. You can count on my support. Richard Cousins, Group Chief Executive <> V1.2 November 2007 This document is for internal use only Intro
  • 3. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Our Business > Our Business Objective > Our Operating Philosophy Our Business Objective is to deliver shareholder value by leveraging the benefits of being a Group, > Our Services delivering structured growth in our chosen > Support Services markets and achieving our vision to be a > Our Sectors world-class provider of contract foodservice > Consumer Brands and support services. > Geographies <> V1.2 November 2007 This document is for internal use only Intro
  • 4. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Operating Philosophy > Our business > Our Business objective is to Objective deliver sustainable Our mission is to have everyone • A clear Group framework of • A strong performance culture shareholder value. > Our Operating in Compass committed to controls and procedures within and a Management Performance > We provide food and consistently delivering superior which country managing (MAP) framework focused on Philosophy support services. service in the most effective way, directors are empowered to the five key drivers of profit: for the shared benefit of our run their businesses > Our Services > We focus on six 1. Client sales and marketing clients, consumers, shareholders core market sectors. • Delivering the highest quality and 2. Consumer sales and and employees. > Support Services service performance, whilst at the marketing > We operate in around Achieving this requires: same time relentlessly driving to 70 countries. 3. Cost of food > Our Sectors be the lowest cost, most efficient • A strategy focused on contract 4. Unit costs provider > Consumer Brands foodservice and support services; 5. Above Unit costs developing our existing expertise • Setting the highest standards for > Geographies and strengths in contract corporate governance and foodservice and support services responsible business practice, in those sectors and countries including all aspects of business that have real prospects for conduct, health, safety and growth, as well as providing the environmental practices global capability necessary to support our growing international client base Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 5. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Operating Philosophy > Our business > Our Business objective is to Objective deliver sustainable • Adhering to our guiding principles… shareholder value. > Our Operating - Health, Safety and > We provide food and Philosophy Environment First support services. - Delivering for Clients > Our Services > We focus on six and Consumers core market sectors. - Developing our People > Support Services and Valuing Diversity > We operate in around 70 countries. - Profitable Growth > Our Sectors - Constant Focus on > Consumer Brands Performance and Efficiency …and living our values: > Geographies - Openness, Trust and Integrity - Passion for Quality - Win Through Teamwork - Responsibility - Can-do <> V1.2 November 2007 This document is for internal use only Intro
  • 6. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Services > Our business > Our Business objective is to Objective deliver sustainable Foodservice • Profit & loss. We have control Vending is an important part of shareholder value. > Our Operating We provide foodservice in captive over the offer to the consumer our offer. In North America we > We provide food and or semi-captive environments in and set the price. This type of provide integrated foodservice and Philosophy support services. our chosen sectors. Contracts with arrangement usually occurs where vending through our own route our clients are normally based on there is little or no client subsidy. vending operation. In the UK, > Our Services > We focus on six four models: Europe and the rest of the world core market sectors. • Concessions. We pay an agreed we mainly deliver it either through a > Support Services • Management fee. All of the percentage of revenue for the right > We operate in around third party or a combination of us operating costs are paid by us to trade at the clients’ premises. 70 countries. > Our Sectors and a third party. and recharged to the client along This type of arrangement is widely with an agreed fee. This type of used in the leisure sector. > Consumer Brands arrangement is most often used where the client is subsidising > Geographies the food offer. • Fixed price. The client pays an agreed price for a specified range of services. This may be varied, for example, if the number of consumers changes considerably. <> V1.2 November 2007 This document is for internal use only Intro
  • 7. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Support Services > Our business > Our Business objective is to Objective deliver sustainable Our aim is to provide our customers Core Services We provide these either as single shareholder value. > Our Operating with a complete food and support or multiple services, and as a fully We provide 8 core services, based > We provide food and services solution. integrated solution, which in Philosophy on distinctive competencies: support services. countries that have a well Our strategy for developing the • Cleaning developed support services > Our Services > We focus on six support services market is to initially capability includes a range of core market sectors. • Housekeeping focus on developing the B&I and extended services. > Support Services Healthcare markets by delivering a > We operate in around • Business & Office Services consistent capability in a core 70 countries. > Our Sectors • Health, Safety & Security set of services in a core group of countries, and continuing to extend • Project Management > Consumer Brands this in a disciplined way. Alongside • Logistics & Transport this we will continue to develop the > Geographies successful model we have for • Building & Operations delivering integrated support Maintenance services in the Defence, Offshore • Outdoor and Remote Sites sector. Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 8. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Support Services > Our business > Our Business objective is to Objective deliver sustainable shareholder value. > Our Operating Business > We provide food and House- Food- Security Cleaning Philosophy & Office keeping services Services support services. Services “Food” “Hygiene” “Support” “Hospitality” “Trust” > Our Services > We focus on six core market sectors. > Support Services > We operate in around Client Core 70 countries. > Our Sectors Business > Consumer Brands > Geographies Project Logistics & Building Ops Outdoor Management Transport Maintenance “Efficiency” “Environment” “Reliability” “Innovation” Compass People/ Geographical Health & Self Global distinctive Innovation Service/ scope/size Safety Performer Consistency competencies Quality <> V1.2 November 2007 This document is for internal use only Intro
  • 9. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable Business & Industry It is our consumer focus that drives Fine Dining shareholder value. > Our Operating the development and innovation No-one understands food at work Food is at the heart of what we > We provide food and in our food offers, brands and Philosophy quite like we do, whether it is in do and, often working with world- support services. service and draws consumers back offices, distribution or any other renowned chefs such as Gary to our restaurants and food outlets > Our Services > We focus on six work environment. Providing a Rhodes, Albert Roux and Wolfgang day in day out. We work with our core market sectors. choice of quality, nutritious and Puck, we bring exceptional clients to define and deliver the > Support Services well balanced food for employees gastronomic creativity and flair, style > We operate in around optimum solution from restaurants through the working day is an and hospitality to executive dining 70 countries. > Our Sectors to café style outlets and coffee bars essential part of their motivation and rooms, prestigious social and cultural to vending. productivity. This spans everything events and world famous venues. > Consumer Brands from on-site staff restaurants, We also provide a range of in-house cafés and convenience multi-services based on our core > Geographies stores to vending. In today’s market categories of services – Cleaning, their expectations of quality, choice Housekeeping, Business & Office and value are equally as discerning Services, Health, Safety, Security, as you would find on the high street. Project Management, Logistics & Transport, Building & Operations Maintenance and Outdoor. These can be provided either as an integrated solution or on a stand alone basis. Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 10. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable Education Healthcare & Seniors Our foodservice offer is broader than shareholder value. > Our Operating just patient feeding and includes From kindergarten to college, we One of the most demanding > We provide food and staff and visitor restaurants and Philosophy provide a nutritious, well-balanced markets in which we operate. support services. convenience outlets. diet to fuel the development of Dedicated professionalism, the > Our Services > We focus on six young minds and bodies. In the UK, very highest standards of food In terms of support services, core market sectors. for example, we have already been safety and hygiene, working with we also provide a range of > Support Services introducing menus that meet the UK clinical staff and having a detailed multi-services based on our core > We operate in around Government’s new guidelines on understanding of the nutritional categories of services – Cleaning, 70 countries. > Our Sectors nutritional standards for school needs of those we care for have Housekeeping, Business & Office meals ahead of their 2008 deadline. made us a leader in this market. Our Services, Health, Safety, Security, > Consumer Brands In the USA our Eat, Learn, Live innovative patient feeding Project Management, Logistics & philosophy embodies our programmes, such as Catering Transport, Building & Operations > Geographies commitment to help build strong to You, and the application of Maintenance and Outdoor. These bodies and sharp minds with a Steamplicity, our system of steam can be provided either as an healthy diet. cooking restaurant quality, fresh hot integrated solution or on a stand meals, have revolutionised patient alone basis. feeding, delivering a greater choice of nutritious meals delivered to order to the patients. Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 11. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable Sports & Leisure Defence, Offshore shareholder value. > Our Operating & Remote sites We have unparalleled experience in > We provide food and Philosophy providing high quality foodservice for We provide vital workplace support support services. some of the world’s most prestigious for people working in some of the > Our Services > We focus on six sporting and leisure venues, visitor most hostile and demanding terrains core market sectors. attractions and social events. in the world from oil rigs in the North > Support Services Sea to gold mines in the Australian > We operate in around In addition we have the specialist Outback. Our technical and logistical 70 countries. in-house expertise and resources > Our Sectors competence, commitment to health to provide a single source for and safety and ability to effectively > Consumer Brands the complete marketing and mobilise contracts have earned us management of corporate hospitality an enviable reputation for providing > Geographies packages. fully integrated food and support services for global clients with workers around the world. Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 12. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable Where there is sufficient market density in a country we have a portfolio shareholder value. > Our Operating of sector operating companies that focus on a specific sector. > We provide food and Philosophy support services. > Our Services > We focus on six core market sectors. Key to Symbols > Support Services > We operate in around Business & Industry 70 countries. > Our Sectors Fine Dining Healthcare & Seniors > Consumer Brands Education Sports & Leisure > Geographies Defence, Offshore & Remote sites Vending Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 13. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Sectors > Our business > Our Business objective is to Objective deliver sustainable In countries that do not yet have critical mass we have shareholder value. > Our Operating a single operating company providing multi-sector > We provide food and solutions. Examples of this are Onama in Italy and Philosophy support services. Seiyo Food-Compass Group in Japan. > Our Services > We focus on six core market sectors. > Support Services > We operate in around 70 countries. > Our Sectors > Consumer Brands In certain countries/markets we also operate joint ventures. > Geographies Middle East Brazil India <> V1.2 November 2007 This document is for internal use only Intro
  • 14. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Consumer Brands > Our business > Our Business objective is to Objective deliver sustainable In the foodservice market we shareholder value. > Our Operating provide a range of in-house brands, > We provide food and concepts and programmes, often Philosophy support services. market segment or even client specific. Examples of these include: > Our Services > We focus on six core market sectors. > Support Services > We operate in around 70 countries. > Our Sectors > Consumer Brands > Geographies In addition we operate consumer brands on a franchise basis in certain countries and markets. Examples of these include: <> V1.2 November 2007 This document is for internal use only Intro
  • 15. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Geographies > Our business > Our Business objective is to Objective deliver sustainable Our global footprint is important in order to give us the scale and shareholder value. > Our Operating coverage necessary to support and develop international clients. > We provide food and Philosophy support services. Algeria Czech Republic Israel Nigeria Spain > Our Services Angola Denmark Italy Norway Sudan > We focus on six core market sectors. Argentina East Timor Japan Papua New Guinea Sweden > Support Services Australia Egypt Kazakhstan Peru Switzerland > We operate in around 70 countries. > Our Sectors Austria Finland Luxembourg Philippines Thailand Azerbaijan France Malawi Poland Turkey > Consumer Brands Bangladesh Gabon Malaysia Portugal UAE Belgium Germany Mali Qatar United Kingdom > Geographies Brazil Ghana Mexico Republic of Ireland USA Canada Hong Kong Mongolia Romania Zambia Chile Hungary Mozambique Russia China Iceland Namibia Singapore Colombia India Netherlands Slovakia Croatia Indonesia New Zealand South Africa <> V1.2 November 2007 This document is for internal use only Intro
  • 16. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Vision and Values > Our Vision > Our Mission Our Vision and Values framework captures in > Our Guiding Principles words the spirit of Compass – what we want to > Our Values be, what we believe is important and what we want to be known for. This guides our everyday decisions, actions and behaviours. <> V1.2 November 2007 This document is for internal use only Intro
  • 17. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Vision – sets out what > Our Vision sets out > Our Vision what we want to be. we want to be > Our Mission > Our Mission sets out how we’re going To be a world-class provider of contract foodservice > Our Guiding to achieve this. and support services, renowned for our great people, Principles > Our Guiding our great service, and our great results. Principles literally > Our Values guide our decision making. > Our Values set out what we believe in. > We refer to our Vision, Mission, Guiding Principles and Values collectively as our Vision and Values. <> V1.2 November 2007 This document is for internal use only Intro
  • 18. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Mission – sets out how we > Our Vision sets out > Our Vision what we want to be. are going to achieve this > Our Mission > Our Mission sets out how we’re going Everyone in Compass is committed to > Our Guiding to achieve this. consistently delivering superior service in the Principles > Our Guiding most efficient way, for the shared benefit of Principles literally our customers, shareholders and employees. > Our Values guide our decision making. > Our Values set out what we believe in. > We refer to our Vision, Mission, Guiding Principles and Values collectively as our Vision and Values. <> V1.2 November 2007 This document is for internal use only Intro
  • 19. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Guiding Principles – these set out > Our Vision sets out > Our Vision what we want to be. what guides our decision making > Our Mission > Our Mission sets out how we’re going > Our Guiding to achieve this. Health, Safety and Developing our People Constant Focus on Environment First – and Valuing Diversity – Performance and Efficiency – Principles > Our Guiding never to compromise on the to recognise the diversity and to deliver the highest quality and Principles literally health and safety of our customers contribution of our people. We performance, whilst relentlessly > Our Values guide our and our people, and to manage create a work environment that driving to be the lowest cost, decision making. responsibly the impact that our is challenging and provides the most efficient provider. business has on the environment. opportunities and support for > Our Values set out everyone to develop, learn what we believe in. Delivering for Clients and succeed. and Consumers – > We refer to our to earn the continued loyalty of Profitable Growth – Vision, Mission, our customers by consistently to deliver shareholder value through Guiding Principles demonstrating why we are the disciplined, sustainable growth, and Values first choice for quality, service, underpinned by strong governance, collectively as our value and innovation. that contributes to and leverages the Vision and Values. benefits of our global scale. <> V1.2 November 2007 This document is for internal use only Intro
  • 20. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Values – these set out what we collectively > Our Vision sets out > Our Vision what we want to be. believe in and guide our behaviours > Our Mission > Our Mission sets out how we’re going > Our Guiding to achieve this. Openness, Trust Win Through and Integrity Teamwork Can-do Principles > Our Guiding We set the highest ethical and We encourage individual ownership, We take a positive and commercially Principles literally professional standards at all times. but work as a team. We value the aware “can-do” approach to the > Our Values guide our We want all our relationships to expertise, individuality and opportunities and challenges we face. decision making. be based on honesty, respect, contribution of all colleagues, fairness and a commitment to working in support of each other > Our Values set out open dialogue and transparency. and readily sharing good practice, what we believe in. in pursuit of shared goals. > We refer to our Vision, Mission, Passion for Guiding Principles Quality Responsibility and Values We are passionate about delivering We take responsibility for our collectively as our superior food and service and take actions, individually and as a Group. Vision and Values. pride in achieving this. We look to Everyday, everywhere we look to replicate success, learn from make a positive contribution to the mistakes and develop the ideas, health and wellbeing of our innovation and practices that customers, the communities we will help us improve and lead work in and the world we live in. our market. <> V1.2 November 2007 This document is for internal use only Intro
  • 21. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Management > The Group Board > The Group Executive Committee Structure > Forums > Group Managing The management structure of the Group Directors & Country/Sector sets out clear roles, accountabilities Leadership Teams and levels of authority within our overall > Group Functions corporate governance framework. <> V1.2 November 2007 This document is for internal use only Intro
  • 22. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW The Group Board > The Group Board > The Group Board has ultimate and legal responsibility for > The Group Executive The Group Board has ultimate and customers and suppliers, • The Group’s dividend policy the overall conduct of Committee legal responsibility for the overall as well as the social and legal the Group. • Establishing the Group’s corporate conduct of the Group and its powers, responsibilities we have to the governance framework and internal > The Group Executive > Forums authorities and duties are set out in communities in which we operate. controls, including the Committee is its Articles of Association as a UK The scope of the Board’s role covers: establishment of Group Board > Group Managing responsible for all Public Limited Company (PLC). sub-committees, their membership aspects of the • Approval of the Group’s strategy Directors & The Group Board is headed by and terms of reference and operating framework Group’s operations Country/Sector the Chairman. • Changes in the capital structure and performance. • Approval of the Group’s Annual Leadership Teams The Board comprises a majority of of the Group and in particular Report and Accounts and Interim > The Group Managing Non-executive Directors, led by the the issue of allotment of shares Financial Statements > Group Functions Directors oversee the Chairman, in addition to the Executive in the company performance of • Appointment and removal of Directors; this ensures that there is • Approval of Treasury and tax policies country and sector Group Directors and the Company always a voting majority represented businesses within Secretary, and Board succession • Review of the Group’s corporate by strongly independent and highly geographic regions. planning responsibilities, including safety, experienced Non-executive Directors health and environment in guiding the decisions of the Board • Appointment and removal of to align with the best interests of the Group’s auditors and their • Approval of any notice of its shareholders. remuneration General Meeting and any other communication to shareholders In its dealings, the Group Board • Remuneration policy for Group has regard to the interests of Board directors and other senior Compass as a whole, its executives, including share shareholders, its people, its incentive schemes Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 23. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW The Group Board > The Group Board > The Group Board has ultimate and legal responsibility for > The Group Executive The Group Chief Executive and The Group Chief Executive’s Role of the Non-executive the overall conduct of Committee the Chairman are collectively responsibilities include: Directors the Group. responsible for the leadership of the • Delivering the Group’s financial Their role is to provide independent > The Group Executive > Forums Group. The Chairman’s primary and strategic targets challenge and scrutiny to the Committee is responsibility is leading the Board, business strategy and performance, > Group Managing responsible for all • Developing the Group’s strategic a role which includes: and the standards of corporate aspects of the plan, in consultation with the Directors & • Building an effective Board team governance, including financial Group’s operations Chairman and setting targets Country/Sector and evaluating its performance controls and risk management. and performance. and priorities Leadership Teams • Ensuring effective communication • Managing the operational running > The Group Managing with shareholders, including > Group Functions of the business Directors oversee the running the Group’s Annual performance of • Building an effective Executive team General Meeting (AGM) country and sector • Supporting the Group Chief businesses within Executive in the development geographic regions. and implementation of the Group’s strategy Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 24. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW The Group Board > The Group Board > The Group Board has ultimate and legal responsibility for Sir Roy Gardner > The Group Executive CHAIRMAN the overall conduct of Committee the Group. Mark White > The Group Executive > Forums General Counsel & Company Secretary Committee is EXECUTIVE MEMBERS NON-EXECUTIVE MEMBERS > Group Managing responsible for all aspects of the Directors & Richard Cousins Sir James Crosby Group Chief Executive Senior Independent Director Group’s operations Country/Sector Chairman of the Remuneration Committee and performance. Leadership Teams Gary Green Sven Kado > The Group Managing Group Managing Director Non-executive Director USA, Canada & Mexico Member of the Audit & Remuneration Committees > Group Functions Directors oversee the performance of Andy Martin Steve Lucas Group Finance Director Non-executive Director country and sector Chairman of the Audit Committee and Member of businesses within the Remuneration & Responsibility Committees geographic regions. Susan Murray Non-executive Director Tim Parker Non-executive Director Sir Ian Robinson Non-executive Director <> V1.2 November 2007 This document is for internal use only Intro
  • 25. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW The Group Executive Committee > The Group Board > The Group Board has ultimate and legal responsibility for > The Group Executive The Group Chief Executive, working the overall conduct of Committee with the Group Executive Committee, the Group. Richard Cousins establishes the strategic priorities and GROUP CHIEF EXECUTIVE > The Group Executive > Forums overall targets for the business within Committee is the powers and policy framework set Jane Kingston > Group Managing responsible for all by the Group Board. Didier Coutte Group HR Director Group Managing Director aspects of the Directors & The Group Executive Committee is France, Japan, Australasia, Group’s operations Country/Sector accountable for all aspects of the Group’s South and East Asia & India and performance. operations and business performance and Andy Martin Leadership Teams Ian El-Mokadem Group Finance Director has overall responsibility for achieving the > The Group Managing Group Managing Director Group’s financial and strategic objectives. > Group Functions Directors oversee the UK & Ireland performance of Functions/roles reporting to the Andy Furlong country and sector Group Managing Director Group Chief Executive and supporting South America, South Africa, businesses within the Group Executive Committee are: ADNH Compass & CAMEA geographic regions. Remote Site businesses • Corporate Strategy, Investor and Media Relations Mark White Gary Green General Counsel Group Managing Director • International Clients & Company Secretary USA, Canada & Mexico • Market Development Miguel Ramis Group Managing Director • Technical Services Europe, including Turkey & Russia • International and Strategic Purchasing <> V1.2 November 2007 This document is for internal use only Intro
  • 26. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Forums > The Group Board > The Group Board has ultimate and legal responsibility for > The Group Executive There are a number of cross-business Forums chaired the overall conduct of Committee by members of the Group Executive Committee. the Group. Functional Forums > The Group Executive > Forums Committee is Forum Chair > Group Managing responsible for all Finance Andy Martin, Group Finance Director aspects of the Directors & Group’s operations HR Jane Kingston, Group HR Director Country/Sector and performance. Leadership Teams Health, Safety and Environment Hans-Georg Rummler, Group Director of Technical Services > The Group Managing Purchasing & Supply Chain Paul Grimes, Director of International & Strategic Purchasing > Group Functions Directors oversee the performance of Sales and International Clients Saajid Khan, Director of International Clients country and sector Kurt Kimball, Executive Vice President – Sales businesses within geographic regions. Sector Forums Forum Chair Business & Industry Didier Coutte, Group Managing Director Education Miguel Ramis, Group Managing Director Healthcare Rick Post, CEO Contract Foodservices – Compass Group USA <> V1.2 November 2007 This document is for internal use only Intro
  • 27. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Group Managing Directors > The Group Board > The Group Board has ultimate and legal responsibility for > The Group Executive Group Managing Directors are The Group Managing Directors are: the overall conduct of Committee responsible for overseeing the the Group. Didier Coutte Gary Green performance of country and sector France, Japan, Australasia, USA, Canada & Mexico > The Group Executive > Forums businesses, jointly agreeing MAP South and East Asia & India Committee is plans, budgets and targets and > Group Managing responsible for all Ian El-Mokadem Miguel Ramis supporting the country/sector aspects of the Europe, including Turkey & Russia teams in delivering them. Directors & UK & Ireland Group’s operations Country/Sector Andy Furlong and performance. Leadership Teams South America, South Africa, ADNH > The Group Managing Compass & CAMEA remote site > Group Functions businesses Directors oversee the performance of Country/Sector Leadership Teams country and sector businesses within geographic regions. Country/Sector Managing Directors and their management teams are empowered to run their businesses within a clear, simple Group framework of controls and procedures. <> V1.2 November 2007 This document is for internal use only Intro
  • 28. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Group Functions > The Group Board > The Group Board has ultimate and legal responsibility for > The Group Executive Group functions develop the functions create common tools and the overall conduct of Committee Group’s strategic, operating and practices in consultation with the the Group. governance framework and its businesses and support the > The Group Executive > Forums policies and procedures. The Group businesses in their implementation. Committee is > Group Managing responsible for all Group Function Areas of Responsibility aspects of the Directors & Group’s operations Corporate Strategy, Investor and Group Strategic Plan, Country/Sector Business and MAP Country/Sector and performance. Media Relations Planning Framework, Investor Relations, Media/External Relations Leadership Teams > The Group Managing Finance Business Analysis, Corporate Accounting, Group Reporting, > Group Functions Directors oversee the Group Financial Planning, Internal Audit, Investor Relations, Tax, Treasury performance of country and sector General Counsel and Company Governance Framework, Legal, Company Secretariat businesses within Secretariat geographic regions. HR Group HR Framework, Leadership Development and Succession Planning, Group Reward Strategy, People Development within MAP, Internal Communications International Clients Development and Co-ordination of International Clients Market Development Market, Sector and Service Development, Brands Technical Services Health, Safety & Environment, Quality, Food Technology <> V1.1 October 2007 This document is for internal use only Intro
  • 29. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Governance > Governance Framework > Responsibilities Framework Strong corporate governance underpins the long-term success of any great business and Compass is committed to setting the very highest standards. <> V1.2 November 2007 This document is for internal use only Intro
  • 30. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Governance Framework > Compass is > Governance committed to the Framework highest standards The Group’s Governance • Clarity over mandatory Group To our stakeholders, this of corporate > Responsibilities Framework provides the basis policies and operating standards framework shows: governance. by which we ensure that the for everyone • Shareholders that we manage > The Group company has the proper policies, • Visibility and transparency their investment responsibly Governance procedures and controls in place through the business over the Framework sets • Existing and potential clients and to run the business in a legal, way we operate, meaning we out Group policies, suppliers that they are dealing ethical and responsible way. can improve decision making procedures and with an ethical business that they The framework provides: by identifying potential risks controls. can trust and strengthen our ability to • Our people that this is a company effectively manage them > The sub-committees they can feel proud to work for of the Group Board set policy and monitor performance. <> V1.2 November 2007 This document is for internal use only Intro
  • 31. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Responsibilities > Compass is > Governance committed to the Framework highest standards Overall responsibility for this responsible for setting policy and of corporate > Responsibilities framework rests with the Chairman reviewing performance. The sub- governance. and Group Board. The sub- committee structure is as follows: > The Group committees of the Group Board are Governance Framework sets Sub-Committees Members Responsibilities out Group policies, Audit Committee Sven Kado • Monitors the integrity of the company’s financial procedures and Steve Lucas (Chair) statements and any external announcements controls. Tim Parker relating to them > The sub-committees Sir Ian Robinson • Reviews the company’s internal financial controls of the Group and procedures, and risk management procedures Board set policy • Internal and external audit and monitor Corporate Social Richard Cousins • Health and safety, food hygiene, environmental performance. Responsibility Sir Roy Gardner (Chair) management and all aspects of responsible Committee Jane Kingston business practice Steve Lucas Andy Martin Mark White Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 32. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Responsibilities > Compass is > Governance committed to the Framework highest standards of corporate Sub-Committees Members Responsibilities > Responsibilities governance. Disclosure Committee Sarah Ellis • Deals with all matters concerning public > The Group John Franke announcements of the Company and the Company’s Governance Andy Martin obligations under the Listing Rules and Disclosure Framework sets Mark White Rules of the UK Listing Authority out Group policies, General Business Richard Cousins • Conducts the Company’s business within the clearly procedures and Committee Gary Green defined limits set by the Board controls. Andy Martin > The sub-committees Nominations Sir James Crosby • The structure and composition of the Group Board of the Group Committee Sir Roy Gardner (Chair) and the recruitment and succession planning Board set policy Sir Ian Robinson of its members and monitor performance. Remuneration Sir James Crosby (Chair) • The contracts and benefits for Group Directors and Committee Sven Kado senior executives and overall policy direction Steve Lucas Tim Parker Continued >> <> V1.2 November 2007 This document is for internal use only Intro
  • 33. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Responsibilities > Compass is > Governance committed to the Framework highest standards Responsibility for implementing of corporate > Responsibilities Group policies and monitoring governance. performance against them rests > The Group with the Group Executive Governance Committee, Group functions, Framework sets (e.g. Finance and HR) and country out Group policies, management teams. procedures and controls. > The sub-committees of the Group Board set policy and monitor performance. <> V1.2 November 2007 This document is for internal use only Intro
  • 34. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Health, Safety > Health, Safety and Environment > Group Responsibility and Environment for Policies and Procedures Health, safety and environment is our number one operational priority. <> V1.2 November 2007 This document is for internal use only Intro
  • 35. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Health, Safety and Environment > Health, Safety and > Health, Safety and Environment is our Environment number one Safeguarding the health and safety Policies operational priority. > Group Responsibility of our people and customers is our The following Group policies apply > There are three moral responsibility and essential for Policies and to every Compass business: principal Group policies to the success of the business. We Procedures Environmental Policy – Environmental, set out to establish a safety culture Health & Safety Policy Health and Safety where each of us instinctively takes and Food Safety. Food Safety Policy individual and collective responsibility for their own safety and those > The Group Corporate These policies are available on around them, and acts accordingly. Social Responsibility Mercury, the Group intranet. Equally important is minimising the Committee oversees impact of our operations on the local our Health, Safety and communities in which we work and Environment Policies the global one we are part of. and Procedures, supported by the Our aim is to set industry leading Health, Safety and standards on health, safety and Environment Forum. the environment and by doing so make this a point of key competitive advantage in our markets. <> V1.2 November 2007 This document is for internal use only Intro
  • 36. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Group Responsibility for > Health, Safety and > Health, Safety and Environment is our Environment Policies and Procedures number one operational priority. > Group Responsibility At Group level the Group Corporate Social > There are three for Policies and Responsibility Committee, a sub-committee of principal Group policies Procedures the Group Board, oversees our health, safety and – Environmental, environmental policies, practices and performance. Health and Safety and Food Safety. The Health, Safety and Environment Forum provides input to the Group Corporate Social > The Group Corporate Responsibility Committee on the formulation Social Responsibility of policy and operating standards and takes Committee oversees responsibility for ensuring that they are our Health, Safety and implemented in the businesses, as well as Environment Policies promoting best practice. and Procedures, supported by the Health, Safety and Environment Forum. <> V1.2 November 2007 This document is for internal use only Intro
  • 37. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Code of Ethics > Our Aim > Compass Code of Ethics We want to be recognised as a > United Nations company that works to the very Global Compact highest ethical standards. > Speak Up <> V1.2 November 2007 This document is for internal use only Intro
  • 38. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our Aim > Compass is committed > Our Aim to the highest standards of ethical > Compass Code business practice. As a world leader in our field Acting responsibly in business everyone of Ethics we have to set the very highest > The Compass Code standards for the quality of the everyday of Ethics sets out the > United Nations services we provide and the standards that govern everywhere professional and ethical way we Global Compact our actions and run our business. Our reputation behaviours in relation and future success depend on it. > Speak Up to key stakeholders. Every individual employee in > Compass is a signatory Compass Group shares a to the United Nations responsibility to uphold these (UN) Global Compact. standards and to conduct our > Speak Up is a way business in a professional, safe, for our people to ethical and responsible manner. confidentially raise This is without exception and issues over improper, without compromise. unsafe, unethical or even illegal practice. > The Group Corporate Social Responsibility Committee oversees our Ethical Policies and Practices. <> V1.2 November 2007 This document is for internal use only Intro
  • 39. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Compass Code of Ethics > Compass is committed > Our Aim to the highest standards of ethical > Compass Code business practice. The Compass Code of Ethics The Code of Ethics is firmly rooted in • Follow our Guiding Principles of Ethics underpins our social, ethical and our Guiding Principles and our and live our Values > The Compass Code environmental commitments and Values which drive our actions, of Ethics sets out the • Always do what is right. > United Nations sends a powerful message to all our behaviours and the way we conduct standards that govern If it doesn’t feel right, then it stakeholders of Compass Group’s our business. Global Compact our actions and probably isn’t commitment to responsible behaviours in relation Our Code of Ethics should not • If you are unsure of what to do, business practice. There are five > Speak Up to key stakeholders. be seen as simply a set of never be afraid to ask sections to the code, each words; they are the principles > Compass is a signatory representing key stakeholders: • Don’t ignore something you feel that guide the way we should to the United Nations is wrong; raise your concerns 1. Relations with our employees think, act and behave, and (UN) Global Compact. either through your manager or should be in evidence in our > Speak Up is a way 2. Relations with our customers confidentially via Speak Up everyday working. for our people to 3. Relations with our investors confidentially raise We have a zero tolerance to The key steps to helping us maintain issues over improper, 4. Relations with our suppliers breaches of the Code of Ethics. high ethical standards in our unsafe, unethical or and subcontractors business are for everyone to: At Group level the Group even illegal practice. 5. Relations with governments Corporate Social Responsibility • Be familiar with our > The Group Corporate and the wider community Committee oversees our Ethical Code of Ethics Social Responsibility Policies and Practices. • Apply it in everyday work Committee oversees our Ethical Policies and Practices. <> V1.2 November 2007 This document is for internal use only Intro
  • 40. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW United Nations Global Compact > Compass is committed > Our Aim to the highest standards of ethical > Compass Code business practice. To further underline our commitment of Ethics to responsible business practice we > The Compass Code are a signatory to the United of Ethics sets out the > United Nations Nations (UN) Global Compact, a standards that govern UN initiative to encourage companies Global Compact our actions and to commit to make human rights, behaviours in relation labour standards, environmental > Speak Up to key stakeholders. responsibility and anti-corruption > Compass is a signatory part of the business agenda whilst to the United Nations maintaining competitive advantage. (UN) Global Compact. > Speak Up is a way for our people to confidentially raise issues over improper, unsafe, unethical or even illegal practice. > The Group Corporate Social Responsibility Committee oversees our Ethical Policies and Practices. <> V1.2 November 2007 This document is for internal use only Intro
  • 41. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Speak Up > Compass is committed > Our Aim to the highest standards of ethical > Compass Code business practice. Speak Up is a group-wide facility All our people should be aware of Ethics in Compass for our people to of Speak Up and be positively > The Compass Code confidentially raise their concerns encouraged to use it to report of Ethics sets out the > United Nations over actions and behaviour that issues they cannot raise with standards that govern they feel may be improper, unsafe, their manager. Global Compact our actions and unethical or even illegal; issues that behaviours in relation A list of the international they feel they cannot raise with > Speak Up to key stakeholders. Speak Up contact numbers their manager or through normal is available on the website: > Compass is a signatory procedures. They can do this via www.compass-speakup.com to the United Nations a 24/7 telephone helpline and (UN) Global Compact. website, which is run by an > Speak Up is a way independent specialist provider. for our people to Speak Up is an integral part of confidentially raise how we ensure that we uphold the issues over improper, highest operational and ethical unsafe, unethical or standards, which are so vital to even illegal practice. our reputation. > The Group Corporate Social Responsibility Committee oversees our Ethical Policies and Practices. <> V1.2 November 2007 This document is for internal use only Intro
  • 42. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Management and > Management and Performance – MAP Performance – Monthly Reporting – Business Reviews There are three elements to managing performance in the Group: 1. MAP, our management and performance framework 2. Monthly Reporting Pack 3. Business Reviews <> V1.2 November 2007 This document is for internal use only Intro
  • 43. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Management and Performance > MAP is the Group- > Management and wide framework for Performance developing strategy MAP, short for Management and 3. Cost of food. The cost of buying, – MAP and driving business Performance, is the Group-wide distributing and assembly. performance and – Monthly Reporting framework for developing strategy focuses on the five 4. Unit costs. All other (non-food) – Business Reviews and driving and managing business key drivers of our unit costs being in-unit labour performance. performance. and overhead. MAP focuses on the key drivers of > The Monthly 5. Above Unit costs. All remaining our performance: Reporting pack is (non-food and non in-unit) costs the consistent way 1. Client sales and marketing. Clients associated with management of being the body or organisation the business. we report business with whom we contract. performance, There is a MAP Framework for both financial and 2. Consumer sales and marketing. each of the five MAP components, non-financial. Consumers meaning the showing two or three focus areas individuals who directly choose and the objectives, actions and > Regular Business to use our service. targets and measures for each. Reviews are held with each business to review performance. <> V1.2 November 2007 This document is for internal use only Intro
  • 44. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Management and Performance > MAP is the Group- > Management and wide framework for Performance – MAP developing strategy – MAP and driving business performance and – Monthly Reporting 1. Client Sales & Marketing The Corporate Map plan, agreed focuses on the five by the Group Executive Committee, – Business Reviews key drivers of our defines the objectives for each Measures Objectives Action Plan & Targets performance. MAP component, and gives broad direction to the businesses on the Focus growth on most 1.1 > The Monthly Market attractive markets and actions to deliver on these objectives. Development clients/segments. Reporting pack is the consistent way Each country (and sector in our most developed countries) we report business 1.2 Existing Clients: increase produces their own MAP plan, performance, Existing year on year profits; improve Clients using the objectives set out in the unacceptable margins or exit. both financial and Retention/Renewal: Corporate MAP plan as the basis. non-financial. retain/renew valuable clients at same or better margin. MAP plans are agreed annually. > Regular Business 1.3 MAP plans are reported on in Win profitable new business Reviews are held with New in target markets. the Monthly Reporting pack and Clients each business to the periodic Business Reviews. review performance. <> V1.2 November 2007 This document is for internal use only Intro
  • 45. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Management and Performance > MAP is the Group- > Management and wide framework for Performance – Monthly Reporting developing strategy – MAP and driving business performance and – Monthly Reporting The Monthly Reporting pack is Monthly Reports are submitted to focuses on the five the consistent way in which we Group Reporting by Working Day – Business Reviews key drivers of our report business performance, 14 of every month. performance. both financial and non-financial. > The Monthly The Monthly Reporting pack has Reporting pack is six sections: the consistent way 1. Summary we report business 2. Health & Safety, performance, Governance & Ethics both financial and 3. Finance non-financial. 4. MAP > Regular Business 5. HR Reviews are held with 6. Other each business to review performance. <> V1.2 November 2007 This document is for internal use only Intro
  • 46. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Management and Performance > MAP is the Group- > Management and wide framework for Performance – Business Reviews developing strategy – MAP and driving business performance and – Monthly Reporting Each business will have regular focuses on the five Business Reviews with the Group – Business Reviews key drivers of our Chief Executive, Group Finance performance. Director and other members of Group functions. > The Monthly Reporting pack is These meetings are used to review the consistent way business performance, including progress against MAP plans, and we report business to agree strategic priorities. performance, both financial and non-financial. > Regular Business Reviews are held with each business to review performance. <> V1.2 November 2007 This document is for internal use only Intro
  • 47. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Our People > Our People In a service business such as ours, our people are our business. That is why we are committed to developing our people and creating a work environment that is both challenging and provides the opportunities and support for everyone to develop, learn and succeed. <> V1.2 November 2007 This document is for internal use only Intro
  • 48. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Our People > Compass is > Our People committed to delivering real opportunities to our people. We want the best people, who We’ve defined eight core opportunities • be in the know – access to timely, share our values, to join Compass, that we are committed to making appropriate communication > These are defined develop themselves and their real and accessible for all our in eight areas. • be recognised – to feel careers with us and contribute to people. They are the opportunity to: appreciated for great performance and share in our success. We • have a great start – everyone • share great ideas – encouraged celebrate the fact that this has led should have an induction to contribute ideas on how to to us having a workforce as diverse • learn and grow – access to improve the business as the customers we serve. training and development The spirit of real opportunities is The reason people tell us they • make a positive impact – everyone captured in our employment brand, choose to join Compass is that, in a should understand the importance which is used internally to promote business of our scale and diversity, of their role and their performance the opportunities available and in we provide real opportunities for the external recruitment market. people, whether they are looking for • share rewards – competitive variety, to develop a career path, benefits and to share in the for the flexibility to suit their home life success of the business or simply want to do a great job, as • have work/life balance – respect part of a team and know that their that there is life outside work and contribution is recognised. this is key to people performing safely and effectively <> V1.2 November 2007 This document is for internal use only Intro
  • 49. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment Group Policies > Group Policies and Procedures > Group Approvals and Procedures Manual These policies are mandatory for all Group businesses and are the foundation for local policies and practices. <> V1.2 November 2007 This document is for internal use only Intro
  • 50. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Group Policies and Procedures > Group Policies are > Group Policies and mandatory for all Procedures Group businesses. Listed below are the current Advisors and Consultants; Tax; Sales > The Group Approvals > Group Approvals Group Policies and Procedures. Treasury; Unusual Transactions/ • Group Approvals Manual Manual sets out the All Policies are available on Special Payments; Delegate Manual (Section on New Business – levels of authority that Mercury, the Group Intranet. Financial Authorities) First Time Wins, Renewals a business has and and Extensions) Advisors & Consultants Fraud where advance • Group Approvals Manual (Section • Group Fraud Policy Strategy & Commercial approval is required on Engagement of Professional from Group. • Group Approvals Manual Health, Safety and Environment Advisors and Consultants) (Sections on Disposal; • Group Health & Safety Policy Strategic and Commercial) Communications • Group Food Safety Policy • Corporate Communications Code Treasury • Group Environment Policy • Group Treasury Policies Ethics HR • Group Treasury Controls and • Group Code of Ethics • Group Approvals Manual Authority Limits Finance (Section on Hiring, Rewarding • Treasury Policies for Operating and Termination of Employees) • Group Accounting Policy Companies • Group Internal Controls Manual Purchasing • Group Approvals Manual • Group Approvals Manual (Sections on Capital Investment; (Section on Purchasing) Engagement of Professional <> V1.2 November 2007 This document is for internal use only Intro
  • 51. This is Compass Health, Our Vision and Management Governance Code of MAP People Policies and Safety and Procedures Business Values Structure Framework Ethics Environment 30-SECOND OVERVIEW Group Approvals Manual > Group Policies are > Group Policies and mandatory for all Procedures Group businesses. One of the key policy documents is 4. Engagement of Professional Group Approvals Manual are > The Group Approvals > Group Approvals the Group Approvals Manual, which advisers, consultants, etc adhered to across their country Manual sets out the sets out the levels of authority that or businesses. Manual 5. Tax levels of authority that a business has and where advance 6. Strategic and commercial They should also ensure that a business has and approval is required from Group. appropriate controls and checks 7. Hiring, reward and where advance The purpose of this manual is to set are in place within their country termination of employees approval is required out clear levels of delegated authority or businesses with proportionately from Group. 8. Treasury for specific matters and to highlight lower materiality thresholds. where matters require Group review 9. Unusual transactions/ A review of compliance with and approval or notification to Group. Special Payments the requirements of the Group Please note that where required, 10. Purchasing Approvals Manual now forms part Group approval must be obtained of the internal audit programme. 11. Other Matters prior to entering into a binding 12. Delegate Financial Any matters submitted to Group commitment, either externally with a Authorities summary for review and approval must have client or supplier, or any other third the required country or business party or internally with an employee. 13. Standard Forms approval, in advance of submission. The manual has the following sections: The Group Approvals Manual The requirements of this Group is available on Mercury, the 1. Capital Investment Approvals Manual supersede any Group Intranet. 2. Disposals previously issued guidance and Country Managing Directors and 3. New Business – First time wins, authority limits. Finance Directors are responsible renewals and extensions for ensuring the requirements of the < V1.2 November 2007 This document is for internal use only Intro