GROUP7 - Cross-Channel Index wholesale
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GROUP7 - Cross-Channel Index wholesale

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We help our customers take the next step in E-Commerce & Cross-Channel.The Cross-Channel Index delivers a single score that indicates a companies Cross-Channel potential.

We help our customers take the next step in E-Commerce & Cross-Channel.The Cross-Channel Index delivers a single score that indicates a companies Cross-Channel potential.

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GROUP7 - Cross-Channel Index wholesale GROUP7 - Cross-Channel Index wholesale Presentation Transcript

  • DELIVER INSIGHTS Introducing the Cross-Channel IndexWe deliver actionable insights that will help you transform your business.
  • WHAT WE BELIEVE … Digital is changing the way customers interact with companies. We believe that companies need to transform the way they do business, in order to successfully engage customers across all touch points. Those companies who are able to do this fastest, will outperform others We help companies make this transition.2 Introducing the Cross-Channel Index
  • THE CROSS-CHANNEL INDEX DRIVES ACTION … Companies need to transform the way they do business, in order to successfully engage customers across all touch points. The CCI helps companies make this transition faster. » Creates a starting » Delivers a single point for practical score that indicates a improvements companies cross- channel potential » Based on 20+ years of experience » Drives action!3 Introducing the Cross-Channel Index
  • THE MCI TAKES A HOLISTIC VIEW OF YOUR ORGANIZATIONS CROSS-CHANNEL OPERATIONS … Combining customer, management & operations perspectives in a single score, indicating a companies cross- channel potential4 Introducing the Cross-Channel Index
  • MCI DELIVERS A SINGLE SCORE INDICATING A COMPANIES CROSS-CHANNEL POTENTIAL … 55 customer name Key areas where to improve … customer management operations assortment ++ processes - measurement + fulfillment & content & returns + people + data -- service & platform & grow -- management + tooling - - Room to improve5 Introducing the Cross-Channel Index
  • CROSS-CHANNEL INDEX STARTER APPROACH… 1. Prepare: determine approach, key staff and planning 2. Analyse: collect input by interviewing key staff and analyse data and calculate MCI score 3. Report: delivering Cross-Channel Index report, quick-wins and recommendations * Cross-Channel Index starter usually takes 2-4 weeks to complete6 Introducing the Cross-Channel Index
  • WHAT WE OFFER … » Cross-Channel Index starter Deliver Cross-Channel Index score, quick-wins and action plan on the companies cross-channel potential as starting point » Cross-Channel Index monitor Using the MCI to monitor progress and identify next steps. 2-4 times yearly » Cross-Channel benchmark Participate in a broader customer benchmark (annual) to share best practices and learn. » Services Work with customers to implement roadmap & action plans7 Introducing the Cross-Channel Index
  • GROUP7 More information? Gijsbert van der Sleen| managing partner t: +31 70 212 32 80 m: +31 6 206 08 662 e: gijsbert.vandersleen@group7.eu i: www.group7.eu8 Introducing the Cross-Channel Index