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Being on Cloud9

Being on Cloud9



presentation of Sodexo testimonial on the use of JIVE social platform at JIVE Tour event

presentation of Sodexo testimonial on the use of JIVE social platform at JIVE Tour event



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    Being on Cloud9 Being on Cloud9 Presentation Transcript

    • JIVE Live TourParis May 22, 2012 Gabriele Maltinti Group Director, Knowledge Management and Sharing Group Strategic Planning sodexo.com
    • Sodexo world leader in Quality of Life Solutions 413,000 EMPLOYEES EUR 16 billion IN CONSOLIDATED REVENUE 34,000 ON SITES 22nd LARGEST WORLDWIDE EMPLOYER 80 IN COUNTRIES 94% CLIENT RETENTION RATESERVING 50 million CONSUMERS DAILY sodexo.com MORE ON As of Dec 2011
    • Our ambitionOn-site Service Solutions 95% 31% Corporate 22% Education Sodexo’s ambition 20% Health Care ▪ Become a global leader in On-site 9% Remote Sites Service Solutions 6% Seniors ▪ Strengthen and leverage our leadership position in Foodservices 4% Defense ▪ Become the global leader in 2% Justice Motivation Solutions ▪ Grow steadily our activities inMotivation Solutions Personal & Home Services 5%Based on issue volume of 12.5 billion euro
    • How ? Learning Organization Sharing Organization Storing Organization 4
    • 1st Observation on collaboration- the obvious People work better together when they know each other on a personal level page 5
    • 2nd Observation on collaboration:- communication and collaboration paradigm shift From Towards Sodexo user-centric collaboration and communication “KM&S ecosystem” page 6
    • Why JIVE?CRITERIA Alternative 1 Alternative 2 Alternative 3 JIVETool Customization 4 1 4 3Ability to deliver “0-training, 0 support” usages 1 4 1 4Provide new functionalities regularly 1 4 1 3Integration with Sodexo’s applications 4 1 4 1Integration with external applications (e.g. Googletranslation) 1 3 1 3Content and document management 4 1 4 3OVERALL pre-study score 15 14 15 17How well does the solution deliver the scenario 2.8 1.6 2.8 3.9Tool intuitiveness 3 2.9 2.7 3.8Employees Quality of Life factor 2.2 2.2 2.5 3.8Extra features / Wow effect 1.7 2.2 2.7 3.8Feeling for the solution 2.3 2 2.3 4OVERALL KM&S Board score 2.4 2.2 2.6 3.8NORAM (24) 3 3 1 4FRANCE based (20) 2 2.5 1 3UK (12) 1 2 2 4ASIA-AUSTRALIA (5) 1 2 1.5 3OVERALL END-USERS score 7 9.5 5.5 14 page 7
    • Implementation approach« Think big, Start small, Scale fast » using an iterative methodologyDefinition of a Sodexo community:A Sodexo network indicates a group ofSodexo employees, not necessarilyhierarchically linked, regardless of (n+m+…) networksphysical and geographical location, who Wave4 Review usages and bestinteract regularly on and off-line toexchange experiences, ideas and practices and add new onesthoughts. Network members share acommon objective or interest Wave3 (n+m+o) networks Review usages and best practices and add new ones Wave2 (n+m) networks: Review usages and best practices and add new ones Wave1 n networks: Define usages and best practices Sodexo “KM&Secosystem” at instant ‘t’ page 8
    • SodexoNet Cloud9 collaborative space some usages examplesDefinition “Cloud Nine”:A state of elation or great happiness (French: Septième ciel)be on cloud nine - feel extreme happiness or elation, be ecstatic with joy,to be blissfully happy.When "youre on cloud nine" you feel wonderful ! Like nothing else is reallyvery important!I was on cloud nine after winning the marathonor…
    • Feed-back from users “The slightly informal nature of the tool helps “Ease of collaborating on me share files/thoughts with my team/manager “Helped clarify quicker documents has been the that I would not share through traditional e-mail information to all group most important feature so and often this information is important to them!” as well as what was far. This has really expected from improved collaboration in everyone in the project” my team”“Communication is more “There was not muchfluid and rapid” training, but the system is easy to see through once “Its quite intuitive” The youre started” question about finding colleagues based on “Faster integration expertise is an eye of a new comer in opener” our team” “Gather information and sharing wilth large group is much seamless now, allowing better visibility “Number of meetings on each other activity for inspiration” has been reduced through the use of Cloud9 ” “ We need to keep sharing our“Search feature is very helpful to find specific documents. experiences, not just on the tool “I start seeing functionalities but also on the waySearch preview often provides very relevant results. more horizontal to manage the communitiesSophisticated search feature can be a bit overwhelming communication” through the workspaces.”… but overall, results are very positive”
    • Lessons learned and next steps Business oriented approach via  Add new features (calendar, mobile communities interface, outlook and office connectors, experts search…) Viral but governed adoption Iterative and agile delivery  Improve support to network managers and users (Cloud9 features Implication of users from day one videos) (end-users advisory board and  Invite top management on Cloud9 network managers) (create a collaborative space for Shift of focus from functionalities Group COMEX and train them in its to usages thanks to the use) intuitiveness of platform  Review use of platform and formalize lessons learned (best practices)  Extend use of platform to more employees
    • Questions ?Gabriele MaltintiKnowledge Management and Sharing DirectorSodexo, Group Strategic Planninggabriele.maltinti@sodexo.comMore questions?Find me on Linkedin.com orin the JIVE clients’ community (community.jivesoftware.com)