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New Paths to Performance - Vancouver Session
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New Paths to Performance - Vancouver Session

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Business complexity, technology innovation and a new understanding of how we learn at work are causing the learning profession to re-think how they develop and sustain human performance and behaviour …

Business complexity, technology innovation and a new understanding of how we learn at work are causing the learning profession to re-think how they develop and sustain human performance and behaviour change. As a result new methods and approaches are emerging that promise to change the landscape of learning and development meeting in the coming years.

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  • 1. New Paths to Performance Emerging Trends in Learning and Development Tom Gram Senior Director, Learning Services Global Knowledge
  • 2. Agenda New business drivers impacting learning New paths to performance Questions and discussion 1/23/2013 Page 2
  • 3. New Business Drivers Influencing Learning New Business Drivers Engagement New Learning Quality Demographics Fast On demand Quantity Flexible Cost Culture/Behaviour Motivating Learner driven Service User -generated Speed Social Workplace Cost effective Technology 1/23/2013 Page 3
  • 4. Informal Learning Social and Mobile LearningNew Paths toPerformance Virtual Learning Gaming and Simulation Performance Support 1/23/2013 Page 4
  • 5. Informal Learning TExpert T T • Doing • Asking questions • Receiving feedback • Discussing • Observing • Collaborating T • Researching • Refining skills • Coaching othersNovice T Time T Formal training event 1/23/2013 Page 5
  • 6. 70/20/10 Learning 1/23/2013 Page 6
  • 7. Informal Learning and Management Development 1/23/2013 Page 7
  • 8. Formal, Informal and Social content 1/23/2013 Page 8
  • 9. Informal Learning Social and Mobile LearningNew Paths toPerformance Virtual Learning Gaming and Simulation Performance Support 1/23/2013 Page 9
  • 10. Social Learning What is it? • Leveraging social media tools for learning and performance support Tools • Blogs and micro blogs • Social networks • Wikis • Media Sharing • Discussion Why it’s important • Speed • Information dissemination • Knowledge creation • User generated content • Everyone a teacher/everyone a learner 1/23/2013 Page 10
  • 11. 1/23/2013 Page 11
  • 12. 1/23/2013 Page 12
  • 13. Attending the Senior Leadership Forum this week 1/23/2013 Page 13
  • 14. 1/23/2013 Page 14
  • 15. 4 Ways to use Social Media for Learning Supporting Collaborative Communities of Integrated in theFormal Learning Learning Practice (CoP) Workflow T TSocial Media tools Collaborative learning Structured communities Social business toolsmade available in activities are an integral used to discuss, share used in theconjunction with formal part of a formal learning and learn topics of accomplishment oflearning programs program common interest work tasks Formal Learning Informal Learning 1/23/2013 Page 15
  • 16. Mobile Learning What is it? • Leveraging mobile devices and media to enable remote learning and performance support Tools • Smart phones • Tablets • Laptops Why it’s important • Reach • On demand/just in time/just enough • Speed • Flexible • Social Learning access Issue • Apps or web 1/23/2013 Page 16
  • 17. 1/23/2013 Page 17
  • 18. Mobile Learning Digital Learning and Reference Content 1/23/2013 Page 18
  • 19. Informal Learning Social and Mobile LearningNew Paths toPerformance Virtual Learning Gaming and Simulation Performance Support 1/23/2013 Page 19
  • 20. Virtual Learning What is it? • Instructor-led live on-line learning Types: • Webinars • Virtual reality/Immersive • Connected Classroom Why it’s important • Reach • Information dissemination • Engagement • Low cost • Flexible 1/23/2013 Page 20
  • 21. GK C+V Learning Everyone connected through the Internet. Remote student participate in a live classroom session All students access labs virtually. 1/23/2013 Page 22
  • 22. Informal Learning Social and Mobile LearningNew Paths toPerformance Virtual Learning Gaming and Simulation Performance Support 1/23/2013 Page 23
  • 23. Learning Gamification What is it? • Applying game thinking and mechanics to achieve learning goals Types • Independent vs social games • Gaming in the learning • Gaming to motivate learning Why it’s Platforms: important • Badgeville • Engagement • Bunchball • Demographics • Big Door • Motivation • Mindtickle • Effectiveness 1/23/2013 Page 24
  • 24. 1/23/2013 Page 25
  • 25. Social Game Structure Challenge Levels Point and Rewards Learning Challenges Social Competition Learning Content (Leader board) 1/23/2013 Page 26
  • 26. Learning Game Design Constraints Relationships Narrative Emotions Progression Challenges Competition Win states Cooperation Levels Feedback Rewards Transactions Points Achievements Badges Teams Leader boards Notifications 1/23/2013 Page 27
  • 27. Simulations What is it? • Immersing learners in tasks, scenarios and problems based on real work processes Types: • System/process • Behavioural • Decision making Why it’s important • Real world practice • Rich feedback • Engagement • Applied 1/23/2013 Page 28
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  • 31. TELUS Office TELUS Store TELUS Home Welcome to TELUSCity. My name is Rita. I’ll be your guide.Which location would you like to visit? 1/23/2013 Page 32
  • 32. Informal Learning Social and Mobile LearningNew Paths toPerformance Virtual Learning Gaming and Simulation Performance Support 1/23/2013 Page 33
  • 33. Performance Support What is it? • Real time guidance and support of work tasks • Driven by job roles and business processes Examples: • Electronic job aids • Process guides • Ask the expert • Electronic Reference • Coaches and advisors • Decision aids • Learning assets Benefits: • Embedded in the workflow • Just enough/Just-in-time • Reduce and possibly replace training 1/23/2013 Page 34
  • 34. 1/23/2013 Page 35
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  • 36. Questions/Discussion Informal Learning Social and Mobile Learning Virtual Learning Gaming and Simulation Performance Support 1/23/2013 Page 37
  • 37. Thank You! tom.gram@globalknowledge.com @tomgram1 performancexdesign.wordpress.com ca.linkedin.com/in/tomgram 1/23/2013 Page 38