NeatStreets - Neil Kuruppu

AN INTRODUCTIONTO
http://www.neatstreets.com.au

‘Next-Gen’ Community Service
What is NeatStreets?
a crowd-sourced issue management service for the public - enabled via a FREE downloadable smart-phone app:
It engages communities across Australia to report location-tagged issues with comments and photos very easily ….

Remotely-configurable reporting categories:
The app categories are dynamic. i.e. are remotely editable. Location-based changes are on the short-term roadmap.

Reports will come in from all over the Country
Blackberry
DATA CENTRE
Reports arrive moments after they are sent by users
Android
GPS-based reports are monitored as they arrive
iPhone
Responsible Authority (RA) in the area is notified soon after
REGIONAL AUTHORITY
Report filtered by region sent to Authority
by Emailor direct to existing Management System via a consumable web service

Reporting to Authorities
Authority notification by email

Linked issue page - where gov and community can interact:

NeatStreets is not just about reporting, it’s also about managing….
We have a secure online Incident Room for authorities to manage reports arriving from their own geo-region.
Progress & status of issues are forwarded directly back to the reporter’s phone app. E.g. : Authority Notified, Contractor Managing, Issue Closed
So NeatStreets keeps the community-reporter in the loop until closure is reached.

The Business Model
It is a Freemium model because …
The Basic level of service - low-traffic by email is free
ThePremium services offers a ‘live feed’ directlyintegrated into your authority systems.
Premium benefits are: *reporting & feedback is ‘live’ (speed), *authorities can use their existing systems for management.
Interoperability:
Well-known Systems - We are integrating with them: Infor – Pathway, Intergraph – WebMap, RapidMap – Crest, ESRI – Dekho
Custom Systems - We can help you integrate to your custom systems too. E.g. Fire & Rescue (DCS) - QLD, Country Energy – NSW

The Business Model
Premium Service Setup and Monthly Plan
Authority System
NeatStreets ws_report
Authentication Request:
Authority, Area
SET-UP FEE
Accept:
Create_new_Authority
Reports List Request:
Authority, Area, Categories, Start_time, End_time
Reports List:
{ [Issue_Id, Category, Title, Comment, Report_time,
Lat, Long, Image, Status List[], ], ..}
MONTHLY FEE
BASED ON
SERVICE-LEVEL
Report Status:
{ [Issue_Id, Status, Reply, Lat_update, Long_update] , ..}
Status Acknowledge:
{ [Issue_Id], ..}

Example – Wyndham CC
Fully Integrated B2B Communications to and from WynMap:

The Business Model
Mobile App Customisation
Expert-Sourcing App
Custom Notification Banners
Add Custom Categories

Why is NeatStreets taking-off?
We are getting traction right across the country …. Why?
Community-centric – The platform was a big project with a big focus on the community side to get right (It took six specialist man-years to build!)
Not localised (i.e. nation-wide) - People appear happy that we are an Aussie company providing innovative services
Authorities- happy that it works – and comes free to trial
Feedback, feedback, and feedback to the citizen
Big picture - Authorities are not just LGAs. They are Supermarkets, Utility Providers, State Deptsetc …

The Roadmap
What’s on the roadmap – Short Term
Multi-layered Geo-fencing (E.g. down to Rail and Road level)
Expert-sourcing applications through the NeatStreets Framework
CROWD
SOURCING
Mobile API Layer
Web Service API
AUTHORITY
EXPERT
SOURCING
NeatStreets Technology
Framework (IVU)

The Roadmap
What’s on the roadmap – Medium Term
Collate reports over time
Provide effective trend analysis, hotspot stats, and recognition software to facilitate
Targeted infrastructure planning (E.g. placement of parks and gardens, pedestrian & vehicle fatality avoidance)
Targeted environmental education programmes (E.g. for vandalism and graffiti/tagging awareness & impact on society)
DOJ Policy Division very interested in working with us

The Roadmap
What’s on the roadmap – Long Term
Extensible to other parts of the world
NeatStreets (IVU) framework has been developed with scalability in mind
UK, NZ, Canada, already interested – we aim to localise the domain to each of these countries

QANDA
Conclusion
Rapid uptake –quicklybecoming a piece of national infrastructure in the hands of the public. Its here to stay!
Highly Scalable – can be put into an elastic server very quickly if traffic volumes get very high
Big picture in mind –In discussions with DOD, DOJ, DTF, State Gov, VicPol, Works Contractors who want to use the data.
Extensible– to other parts of the world

NeatStreets - Neil Kuruppu

by GITA-ANZ on Mar 10, 2011

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NeatStreets - Neil Kuruppu — Presentation Transcript