2013 Vendor Track, Getting Started with Asset Management by Chris Brussow

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This session provides tools and best business methodology on how to get started with Asset Management at an organization of any size. The session will focus on asset management for streets, traffic signs, street lights, storm water, water and wastewater infrastructure. Topics will include tips on inventory collection, reactive and preventative maintenance, work and resource management, condition analysis and rating of assets and processing citizen service requests. The session will include case studies of cities within the Rocky Mountain region using Cityworks© as their Asset Management System.

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2013 Vendor Track, Getting Started with Asset Management by Chris Brussow

  1. 1. Empowering GIS for Asset Management, Permitting, Licensing™ Getting Started with Asset Management Chris Brussow Account Manager Cityworks | Azteca Systems, Inc.
  2. 2. Azteca Systems, Inc. ⁻ ⁻ Software Firm Founded in 1986 ⁻ Headquartered in Sandy, Utah ⁻ 95 Employees ⁻ Average annual growth ~10% since 2000 ⁻ Zero Debt — NO VENTURE CAPITAL ⁻ Esri Platinum Partner Why Cityworks? ⁻ Proven to simplify operations and reduce costs ⁻ Leverages investment in Esri GIS in an unmatched way ⁻ Can be scaled throughout the organization w/out additional “modules” ⁻ Running at over 500 organizations ⁻ US, Canada, Europe, Middle East, Australia ⁻ From pop. 3500 to 4 million ⁻ 99% Client Retention
  3. 3. Join 500 Organizations and ~15,000 End Users
  4. 4. What does Cityworks do? ⁻ Service Requests and Inspections ⁻ Work Order Management ⁻ Resource Management ⁻ Inventory Management ⁻ Equipment Management ⁻ Permits, Applications, Enforcement ⁻ Reporting
  5. 5. What is Asset Management? ⁻ Asset Management incorporates the management of all things that are of value to a jurisdiction, its mission and purpose, and citizen's expectations. ⁻ Asset management, broadly defined, refers to any system that monitors and maintains things of value to an entity or group. It may apply to both tangible assets such as buildings and to intangible concepts such as intellectual property and goodwill. Asset management is a systematic process of operating, maintaining, upgrading, and disposing of assets cost-effectively. Alternative views of asset management in the engineering environment are: The practice of managing assets to achieve the greatest return (particularly useful for productive assets such as plant and equipment), and the process of monitoring and maintaining facilities systems, with the objective of providing the best possible service to users (appropriate for public infrastructure assets). [Wiki]
  6. 6. Basic Scenario – Pothole Complaint Customer Service Request Investigation/Dispatch Action Taken/Work Order Review Learn and Report
  7. 7. Questions of Asset Management ⁻ What is the current state of public assets? ⁻ What is the required level of service (LOS) for asset groups? ⁻ Which assets are critical? ⁻ What are the best O&M and CIP strategies? ⁻ What is the best long‐term funding strategy?
  8. 8. Cityworks Asset Management ⁻ Cityworks asset management provides software tools for local governments to manage public assets.
  9. 9. What does your organization use?
  10. 10. What does your organization use?
  11. 11. Building an Asset Management System ⁻ Asset Inventory ⁻ What do we own? ⁻ Where is it located? ⁻ GIS database ⁻ Challenges?
  12. 12. Building an Asset Management System ⁻ Asset Condition ⁻ What is the condition of our assets? ⁻ Which assets are critical? ⁻ Painted Hydrant - West Valley City, UT ⁻ Challenges?
  13. 13. Common Workflows of Asset Management React • Citizen complaints • Emergencies Prevent • Cyclical maintenance • Inspections Decide • • • • Asset analytics Capital planning Control costs Control risk
  14. 14. Asset Management Roles ⁻ A good asset management program will provide role specific tools to each end user throughout the organization ⁻ In other words, it will be intelligent enough to help management make decisions but easy enough for field crews to use City Government City Management Dept. Director Supervisor Field Crew
  15. 15. Value gained from Asset Management?
  16. 16. What is the busiest hour of the day for phone calls?
  17. 17. What is the most expensive month for materials?
  18. 18. Work order create by year, month, supervisor?
  19. 19. Medium to Micro Sized Defined ⁻ Population, Revenue and Characteristics ⁻ Examples ⁻ Glenwood Springs, CO – Population 9,107 ⁻ Cheyenne Mountain, CO – Population 9,773 ⁻ In General – Population Ranges ⁻ Micro ⁻ 0 – 1,500 ⁻ Smaller ⁻ 1,501 – 10,000 ⁻ Small ⁻ 10,001 – 25,000 ⁻ Medium ⁻ 25,001 – 50,000
  20. 20. Challenges for Medium to Micro Sized Localities ⁻ Budget ⁻ Technology expertise ⁻ GIS ⁻ Server management ⁻ Databases ⁻ Ongoing maintenance
  21. 21. Commonality – What can we gain?
  22. 22. Reinvent the wheel 1. To waste time trying to develop products or systems that you think are original when in fact they have already been done before 2. To do something again, from the beginning, especially in a needless or inefficient effort
  23. 23. Cityworks LGT? ⁻ Preconfigured database for Cityworks ⁻ Out-of-the-Box Templates ⁻ Service Requests ⁻ Work Orders ⁻ Standard & Custom Inspection ⁻ Over 1000 activities for multiple asset types ⁻ Public Works ⁻ Streets, forestry, parks ⁻ Utilities ⁻ Water, sewer, storm, electric ⁻ Esri Local Government Information Model ⁻ Supports any Esri GIS data model ⁻ Free to any Cityworks licensed organization
  24. 24. LGT Basics • Template driven • Service Requests • Work Orders • Inspections Permits Requests Inspections Maintenance
  25. 25. Supported Tracking Methods ⁻ GIS Asset Based ⁻ Address or Location Based
  26. 26. GIS-centric Asset Management Permits Requests Inspections Maintenance Link Only ⁻ Esri geodatabase IS the Asset Registry ⁻ No syncing, no redundant attribute storage, no middleware ⁻ Tightly integrated ⁻ GIS is the one and only asset database – no redundant data ⁻ Assets maintained in GIS environment ⁻ Flexible, non-proprietary, simple ⁻ Edits occur through ArcObjects
  27. 27. GIS-centric – How does it work? ⁻ Requirements to maintain it? ⁻ Cost to maintain it? ⁻ Labor, material, equipment ⁻ Work management ⁻ Budget ⁻ Planning ⁻ Analysis ⁻ What is it? ⁻ Attributes ⁻ Where is it? ⁻ The most authoritative and current repository for asset data
  28. 28. GIS-centric and Modules 1. GIS-centric allows: - - User-definable asset / feature data model that is customizable without vendor support. - • Non-redundant asset / feature data storage with no reliance on views, links, data mapping, or database triggers. Non-proprietary asset / feature data structures for field names, types, tables, relationships, and other data design elements. Put it in GIS, GIS-centric can manage it
  29. 29. Example – Fire Hydrant ⁻ Work Activities ⁻ Attributes and Spatial Data ⁻ Repair Hydrant ⁻ Hydrant Id ⁻ Flush Hydrant ⁻ Location ⁻ Replace Hydrant ⁻ Diameter ⁻ Paint Hydrant ⁻ Date Installed ⁻ Winter Prep – Dewater Hydrant ⁻ Manufacturer ⁻ Install Hydrant ⁻ Condition ⁻ Inspections ⁻ Contractor ⁻ Hydrant Inspection ⁻ Warranty Date ⁻ Flow Test ⁻ Criticality
  30. 30. Example – Fire Hydrant
  31. 31. Platforming • What connects to Cityworks? • GIS? • Opportunities to build a GIS-Centric Platform. • Partner Network
  32. 32. Cityworks Online ⁻ Fully hosted cloud based asset management system ⁻ Designed for medium to micro sized localities
  33. 33. Go Mobile with the Cloud • Connected • Disconnected • IOS and Android Apps
  34. 34. GIS-centric CloudTM
  35. 35. How do I get Started? ⁻ Asset Inventory ⁻ Esri Local Government Model - http://www.arcgis.com
  36. 36. How do I get Started? ⁻ Asset Management System ⁻ www.cityworks.com
  37. 37. Questions? Empowering GIS for Asset Management, Permitting, Licensing™ Chris Brussow | Account Manager Client Relations cbrussow@cityworks.com Matt Harman | Account Manager mharman@cityworks.com

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