Evolve your technology to unified communications


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Evolve Your Technology to Unified Communications. This presentation goes into more detail regarding the solutions available from GGR Communications.

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  • Streamline communications, by giving callers one number to dial, and by redirecting incoming calls to multiple phones
  • Evolve your technology to unified communications

    1. 1. Evolve Your Technology to Unified Communications AIT Technical Meeting 10th April 2013 Adrian Clinton-Watkins Managing Director
    2. 2. Agenda 1. Introduction 2. The Evolution of Communication 3. Business Needs Today Vs. Communication Complexity 4. New Collaboration Experience 5. Single Number Reach (Mobility) 6. Unified Messaging 7. Instant Messaging & Presence 8. Single Sign on Software by GGR Communications 9. Cost and Control 10.Unified Communication in Accountancy, Reeves Case Study 11.Questions
    3. 3. Introductions Adrian Clinton-Watkins CCIE #21806 Managing Director 01905 825923 acw@ggr.net Richard Williams Sales Manager 01905 825934 rw@ggr.net
    4. 4. GGR Communications Company founded in 1994 Networking and Data Communications Solution Specialists Offices located in Droitwich, Worcestershire Privately owned, Cash Rich, Debt Free Customer Portfolio includes some of the UK’s leading organisations Subsidiary - Cornet Switching Systems
    5. 5. Customer Portfolio Food and drink Sports and Leisure Professional Services Betting & Gambling GGR Customer Portfolio Public Sector Manufacturing Education Utilities
    6. 6. The Evolution of Communication The Old Way Telephone Letter and Fax Office based staff The Internet & Email Computers Email More mobile workforce Communication Complexity Multiple Devices Increased remote workers
    7. 7. Communication Complexity Face to face communication 75% of all business calls are not completed on the first attempt First Attempt More than one attempt
    8. 8. Overuse of Email In the time it took you to read this sentence, 20 million emails were sent 144.8 Billion emails are sent worldwide per day 65% of all emails sent are spam 11.2 hours average time spent reading and answering emails per week 140 average of emails received per day 48% of these emails are deleted 27% of all emails are opened on a mobile device July 2012 McKinsey Global Institute report
    9. 9. Business Needs Today Easy access to business information, anytime, anywhere, on any device Seamless communication across multiple devices and locations Connectivity for mobile devices Work in multiple locations just as efficiently as in the office Faster decision making and competitive advantage Improved customer service and client care Contactable by colleagues, suppliers and customers on multiple devices at any time Enhanced face to face communications without the need of time, travel and money
    10. 10. New Collaboration Experience CUSTOMER CARE Intelligent Contact Routing High Fidelity On- Premises Conferencing CONFERENCING IP COMMUNICATIONS MESSAGING Office Communications on the Go Virtual Teams with Click to Call Streamlined Workflows Virtual Meetings ENTERPRISE SOCIAL SOFTWARE
    11. 11. Single Number Reach/Mobility Softphone on laptop, desktop or mobile device Incoming Call Jabber client Cisco IP Desk Phone Unified Messaging Mobility
    12. 12. Unified Messaging Access email, voice, and fax messages from a single inbox anytime, anywhere and on any device to respond quickly to colleagues with seamless communication across multiple devices SpeechView converts speech to text and delivers the text version of the voice message to your email inbox so that you can take immediate action
    13. 13. Instant Messaging & Presence See the presence of colleagues and create instant real time communications Respond to email with real time instant messaging for more effective communication Escalate from instant message to a telephone call to clarify important messages Escalate from telephone call to video call to allow full communication experience Escalation of communication
    14. 14. Seamless Communication
    15. 15. GGR Single Sign On GGR software allows users to log in to their computer and the attached IP phone will automatically be logged in with their profile. • • • • Increases efficiency End user manageability Supports hot desking Employees can work from any office at any desk
    16. 16. Cost and Control 60% Worcester Community Housing report a reduction in cost of voice calls with IP Telephony Businesses that use a single vendor for IP telephony have a 43% lower total cost of ownership than those that use multiple vendors Entire view and control of network and business communications Maintain regulatory compliance - built-in security, encryption, archiving and call detail records help meet regulatory requirements. Reduce cost of mobile phone calls by using Voice over IP (VoIP)
    17. 17. CASE STUDY Unified Communications in Accountancy
    18. 18. The Need • Strategic growth plans • Improve client care • Reduce the use of voicemail • Transform corporate culture • Modernise the business • Update technology to facilitate growth
    19. 19. The Solution Cisco Unified Communications Manager Business Edition • • • • • Voice Video Presence and IM Voicemail Wireless
    20. 20. Cisco Jabber has transformed the way employees work • • • • • Presence of colleagues Click to dial Call transfer Reduce internal calls Outlook and calendar integration Single Sign On Software • • • • More mobile workforce Increase productivity Employees can sign in at any desk Work in any office
    21. 21. The Outcome Increased client care Reduced voicemail More productive workforce Company working as one Increased competitive advantage Successful BYOD policy implemented Hot desking and home working made easier
    22. 22. Questions?