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Consumer Health in Libraries

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NYLA 2007 Presentation on developing consumer health information centers in public libraries.

NYLA 2007 Presentation on developing consumer health information centers in public libraries.

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  • 1. Developing Consumer Health Information Services in Public Libraries Christine McDonald, Director Guinevere Forshey, Medical Librarian Crandall Public Library NYLA October 2007
  • 2. Hierarchy of Services
  • 3. US National Commission on Libraries and Information Science
    • 2004
      • Blue Ribbon Consumer Health Information Recognition Award for Libraries
    • http://www.nclis.gov/
  • 4. Budget & Plan
    • 1998
      • Planning
    • 1999
      • 1 st Langeloth grant to create a CHIC at Crandall ($93,300)
    • 2001
      • 2 nd Langeloth grant to develop a CHIC at Queens & maintain CPL ($127,626)
    • 2002
      • 3 rd Langeloth to maintain both centers & expand training ($98,146)
    • 2003
      • NN/LM grant for librarian training ($20,404)
      • LSTA grant ($5,060)
    • 2004
      • 4 th Langeloth grant to implement a CHIC at 3 NYS libraries ($67,739)
      • NN/LM grant for librarian training ($6,344)
      • LSTA grant for public training (teens & adults) ($24,373)
    • 2005
      • CHIC maintained by general Crandall Budget
  • 5. Funding
    • Grant Funding
      • LSTA (State Library)
      • Foundations
      • Corporations
      • Individuals
      • NN/LM
      • COSER
      • Member Items (NYS)
      • General Operating
  • 6. Medical Advisory Group
    • Medical Consultant: Requirement of Langeloth Foundation
    • Advisory Group assisted in developing
      • Core collection (reviewed)
      • Videos/DVDs (reviewed)
      • Question motives (i.e. information vs. advice)
  • 7. Community Partners & Libraries
    • Glens Falls Hospital
    • Hudson Headwaters Health Network
    • Queens Borough Public Library
    • South Glens Falls School Districts
    • Southern Adirondack Library System (SALS)
    • NYS Public Library Systems
  • 8. Staff Training
    • Crandall Public Library
    • EqualAccess Libraries Professional Development Program
        • www.ea.webjunction.org
    • National Network of Libraries of Medicine (NN/LM)
      • National Training Center & Clearinghouse
        • http://nnlm.gov/ntcc/index.html
      • Middle Atlantic Region (MAR)
        • http://nnlm.gov/mar/
      • MAR Training & Educational Opportunities
        • http://nnlm.gov/mar/training/index.html
  • 9.  
  • 10.  
  • 11.  
  • 12. Commitment to Training
    • MLA Continuing Education Credits
      • Consumer Health Information Specialization (CHIS)
        • 24 CE credits from MLA
      • Academy of Health Information Professionals (AHIP)
        • 5 years on the job
        • Continuing Education (CE)
          • 50 credits
          • Individual Accomplishments
            • Teaching
            • Publishing
            • Conference participation
            • Professional Association Activities
  • 13.  
  • 14.  
  • 15. Staff Training/Evaluation
  • 16. Replication
    • What works? What doesn’t?
      • Commitment
      • Staffing
      • Funding
      • Web Presence
      • PR
    • Other NYS Libraries
  • 17. NYS Libraries & Consumer Health Information
    • Middle Country Public Library
    • Rochester Regional Library Council
      • Clic-on-Health
    • Mid-Hudson Library System
      • Health Information Project
    • Queens Borough Public Library
  • 18. Consumer Health Information Center
    • Specialized training
    • Specialized reference services
    • Dedicated area
      • “ Medical Computer”
    • Collection development
    • Outreach & programming
    • Training
      • Staff
      • Public
  • 19. How are patrons contacting the CHIC?
  • 20. What are people looking for?
  • 21. “Real” Questions
    • What is reflexology and is it regulated in NYS?
    • I’m going to have LASIK eye surgery. Can you tell me exactly what the doctor is going to do?
    • How to I register a complaint against my pharmacist & pharmacy?
    • My daughter was never immunized. She is 3½ years old. What vaccinations does she need and when does she need them?
    • Has there been any research done in the past few years about statins and cancer?
  • 22. Reference Interview
    • Privacy
    • Put patron at ease
    • Ask open ended questions
    • Ask for clarification
    • Never guess & never assume
    • Information, not advice!
  • 23. Information packets
    • 2+ handouts
    • Form letter
    • Disclaimer
  • 24. How is the health info being delivered?
  • 25. Print Resources
    • Selected Bibliography
      • Top Picks
      • A Well-Rounded Collection
    • CAPHIS
      • http://caphis.mlanet.org/resources/index.html#coldev
    • Brandon-Hill Lists
      • http://www.mssm.edu/library/brandon-hill/
    • JA Majors
      • https://www.majors.com/wws/libraries/frontpage.jsp
  • 26. Internet Resources
    • Webliography
      • Top Picks
      • CAPHIS Top 100 http:// caphis.mlanet.org /consumer/
  • 27. Online Databases
    • Board Certified Docs
    • Natural Medicines
    • Well-Connected
    • NOVEL
      • Health & Wellness Resource Center
      • Health Reference Center Academic
  • 28. Librarian Resources
    • Crandall Public Library
      • http://cplhealth.wordpress.com
    • Health Resources in Multiple Languages
      • http://sis.nlm.nih.gov/outreach/multicultural.html#a3
  • 29.  
  • 30. Interlibrary Loan
    • Central Library
      • OCLC
      • NYSILL
      • Library Council
    • DOCLINE
      • Loansome Doc
      • http://www.nlm.nih.gov/pubs/factsheets/loansome_doc.html
  • 31. PR Material
  • 32. Programming
    • Teen Health Program
    • Tie-in with Health Observances
      • Diabetes Awareness Day
      • National Mental Health Month
    • Health professionals to speak on special specific topics
    • Community Programs
      • Women’s Health & Fitness Showcase
      • Career Fair at High School
      • National Senior Health & Fitness Day
  • 33. Questions?
    • Contact Us:
        • www.crandalllibrary.org
        • http://cplhealth.wordpress.com
      • Christine McDonald
        • [email_address]
      • Guinevere Forshey
        • [email_address]