Developing Consumer Health Information Services in Public Libraries Christine McDonald, Director Guinevere Forshey, Medical Librarian Crandall Public Library NYLA October 2007

Hierarchy of Services

US National Commission on Libraries and Information Science 2004 Blue Ribbon Consumer Health Information Recognition Award for Libraries http://www.nclis.gov/

2004

Blue Ribbon Consumer Health Information Recognition Award for Libraries

http://www.nclis.gov/

Budget & Plan 1998 Planning 1999 1 st Langeloth grant to create a CHIC at Crandall ($93,300) 2001 2 nd Langeloth grant to develop a CHIC at Queens & maintain CPL ($127,626) 2002 3 rd Langeloth to maintain both centers & expand training ($98,146) 2003 NN/LM grant for librarian training ($20,404) LSTA grant ($5,060) 2004 4 th Langeloth grant to implement a CHIC at 3 NYS libraries ($67,739) NN/LM grant for librarian training ($6,344) LSTA grant for public training (teens & adults) ($24,373) 2005 CHIC maintained by general Crandall Budget

1998

Planning

1999

1 st Langeloth grant to create a CHIC at Crandall ($93,300)

2001

2 nd Langeloth grant to develop a CHIC at Queens & maintain CPL ($127,626)

2002

3 rd Langeloth to maintain both centers & expand training ($98,146)

2003

NN/LM grant for librarian training ($20,404)

LSTA grant ($5,060)

2004

4 th Langeloth grant to implement a CHIC at 3 NYS libraries ($67,739)

NN/LM grant for librarian training ($6,344)

LSTA grant for public training (teens & adults) ($24,373)

2005

CHIC maintained by general Crandall Budget

Funding Grant Funding LSTA (State Library) Foundations Corporations Individuals NN/LM COSER Member Items (NYS) General Operating

Grant Funding

LSTA (State Library)

Foundations

Corporations

Individuals

NN/LM

COSER

Member Items (NYS)

General Operating

Medical Advisory Group Medical Consultant: Requirement of Langeloth Foundation Advisory Group assisted in developing Core collection (reviewed) Videos/DVDs (reviewed) Question motives (i.e. information vs. advice)

Medical Consultant: Requirement of Langeloth Foundation

Advisory Group assisted in developing

Core collection (reviewed)

Videos/DVDs (reviewed)

Question motives (i.e. information vs. advice)

Community Partners & Libraries Glens Falls Hospital Hudson Headwaters Health Network Queens Borough Public Library South Glens Falls School Districts Southern Adirondack Library System (SALS) NYS Public Library Systems

Glens Falls Hospital

Hudson Headwaters Health Network

Queens Borough Public Library

South Glens Falls School Districts

Southern Adirondack Library System (SALS)

NYS Public Library Systems

Staff Training Crandall Public Library EqualAccess Libraries Professional Development Program www.ea.webjunction.org National Network of Libraries of Medicine (NN/LM) National Training Center & Clearinghouse http://nnlm.gov/ntcc/index.html Middle Atlantic Region (MAR) http://nnlm.gov/mar/ MAR Training & Educational Opportunities http://nnlm.gov/mar/training/index.html

Crandall Public Library

EqualAccess Libraries Professional Development Program

www.ea.webjunction.org

National Network of Libraries of Medicine (NN/LM)

National Training Center & Clearinghouse

http://nnlm.gov/ntcc/index.html

Middle Atlantic Region (MAR)

http://nnlm.gov/mar/

MAR Training & Educational Opportunities

http://nnlm.gov/mar/training/index.html

Commitment to Training MLA Continuing Education Credits Consumer Health Information Specialization (CHIS) 24 CE credits from MLA Academy of Health Information Professionals (AHIP) 5 years on the job Continuing Education (CE) 50 credits Individual Accomplishments Teaching Publishing Conference participation Professional Association Activities

MLA Continuing Education Credits

Consumer Health Information Specialization (CHIS)

24 CE credits from MLA

Academy of Health Information Professionals (AHIP)

5 years on the job

Continuing Education (CE)

50 credits

Individual Accomplishments

Teaching

Publishing

Conference participation

Professional Association Activities

Staff Training/Evaluation

Replication What works? What doesn’t? Commitment Staffing Funding Web Presence PR Other NYS Libraries

What works? What doesn’t?

Commitment

Staffing

Funding

Web Presence

PR

Other NYS Libraries

NYS Libraries & Consumer Health Information Middle Country Public Library Rochester Regional Library Council Clic-on-Health Mid-Hudson Library System Health Information Project Queens Borough Public Library

Middle Country Public Library

Rochester Regional Library Council

Clic-on-Health

Mid-Hudson Library System

Health Information Project

Queens Borough Public Library

Consumer Health Information Center Specialized training Specialized reference services Dedicated area “ Medical Computer” Collection development Outreach & programming Training Staff Public

Specialized training

Specialized reference services

Dedicated area

“ Medical Computer”

Collection development

Outreach & programming

Training

Staff

Public

How are patrons contacting the CHIC?

What are people looking for?

“Real” Questions What is reflexology and is it regulated in NYS? I’m going to have LASIK eye surgery. Can you tell me exactly what the doctor is going to do? How to I register a complaint against my pharmacist & pharmacy? My daughter was never immunized. She is 3½ years old. What vaccinations does she need and when does she need them? Has there been any research done in the past few years about statins and cancer?

What is reflexology and is it regulated in NYS?

I’m going to have LASIK eye surgery. Can you tell me exactly what the doctor is going to do?

How to I register a complaint against my pharmacist & pharmacy?

My daughter was never immunized. She is 3½ years old. What vaccinations does she need and when does she need them?

Has there been any research done in the past few years about statins and cancer?

Reference Interview Privacy Put patron at ease Ask open ended questions Ask for clarification Never guess & never assume Information, not advice!

Privacy

Put patron at ease

Ask open ended questions

Ask for clarification

Never guess & never assume

Information, not advice!

Information packets 2+ handouts Form letter Disclaimer

2+ handouts

Form letter

Disclaimer

How is the health info being delivered?

Print Resources Selected Bibliography Top Picks A Well-Rounded Collection CAPHIS http://caphis.mlanet.org/resources/index.html#coldev Brandon-Hill Lists http://www.mssm.edu/library/brandon-hill/ JA Majors https://www.majors.com/wws/libraries/frontpage.jsp

Selected Bibliography

Top Picks

A Well-Rounded Collection

CAPHIS

http://caphis.mlanet.org/resources/index.html#coldev

Brandon-Hill Lists

http://www.mssm.edu/library/brandon-hill/

JA Majors

https://www.majors.com/wws/libraries/frontpage.jsp

Internet Resources Webliography Top Picks CAPHIS Top 100 http:// caphis.mlanet.org /consumer/

Webliography

Top Picks

CAPHIS Top 100 http:// caphis.mlanet.org /consumer/

Online Databases Board Certified Docs Natural Medicines Well-Connected NOVEL Health & Wellness Resource Center Health Reference Center Academic

Board Certified Docs

Natural Medicines

Well-Connected

NOVEL

Health & Wellness Resource Center

Health Reference Center Academic

Librarian Resources Crandall Public Library http://cplhealth.wordpress.com Health Resources in Multiple Languages http://sis.nlm.nih.gov/outreach/multicultural.html#a3

Crandall Public Library

http://cplhealth.wordpress.com

Health Resources in Multiple Languages

http://sis.nlm.nih.gov/outreach/multicultural.html#a3

Interlibrary Loan Central Library OCLC NYSILL Library Council DOCLINE Loansome Doc http://www.nlm.nih.gov/pubs/factsheets/loansome_doc.html

Central Library

OCLC

NYSILL

Library Council

DOCLINE

Loansome Doc

http://www.nlm.nih.gov/pubs/factsheets/loansome_doc.html

PR Material

Programming Teen Health Program Tie-in with Health Observances Diabetes Awareness Day National Mental Health Month Health professionals to speak on special specific topics Community Programs Women’s Health & Fitness Showcase Career Fair at High School National Senior Health & Fitness Day

Teen Health Program

Tie-in with Health Observances

Diabetes Awareness Day

National Mental Health Month

Health professionals to speak on special specific topics

Community Programs

Women’s Health & Fitness Showcase

Career Fair at High School

National Senior Health & Fitness Day

Questions? Contact Us: www.crandalllibrary.org http://cplhealth.wordpress.com Christine McDonald [email_address] Guinevere Forshey [email_address]

Contact Us:

www.crandalllibrary.org

http://cplhealth.wordpress.com

Christine McDonald

[email_address]

Guinevere Forshey

[email_address]