Consumer Health in Libraries

Developing Consumer Health Information Services in Public Libraries Christine McDonald, Director Guinevere Forshey, Medical Librarian Crandall Public Library NYLA October 2007

Hierarchy of Services

US National Commission on Libraries and Information Science
2004
Blue Ribbon Consumer Health Information Recognition Award for Libraries
http://www.nclis.gov/

Budget & Plan
1998
Planning
1999
1 st Langeloth grant to create a CHIC at Crandall ($93,300)
2001
2 nd Langeloth grant to develop a CHIC at Queens & maintain CPL ($127,626)
2002
3 rd Langeloth to maintain both centers & expand training ($98,146)
2003
NN/LM grant for librarian training ($20,404)
LSTA grant ($5,060)
2004
4 th Langeloth grant to implement a CHIC at 3 NYS libraries ($67,739)
NN/LM grant for librarian training ($6,344)
LSTA grant for public training (teens & adults) ($24,373)
2005
CHIC maintained by general Crandall Budget

Funding
Grant Funding
LSTA (State Library)
Foundations
Corporations
Individuals
NN/LM
COSER
Member Items (NYS)
General Operating

Medical Advisory Group
Medical Consultant: Requirement of Langeloth Foundation
Advisory Group assisted in developing
Core collection (reviewed)
Videos/DVDs (reviewed)
Question motives (i.e. information vs. advice)

Community Partners & Libraries
Glens Falls Hospital
Hudson Headwaters Health Network
Queens Borough Public Library
South Glens Falls School Districts
Southern Adirondack Library System (SALS)
NYS Public Library Systems

Staff Training
Crandall Public Library
EqualAccess Libraries Professional Development Program
www.ea.webjunction.org
National Network of Libraries of Medicine (NN/LM)
National Training Center & Clearinghouse
http://nnlm.gov/ntcc/index.html
Middle Atlantic Region (MAR)
http://nnlm.gov/mar/
MAR Training & Educational Opportunities
http://nnlm.gov/mar/training/index.html

Commitment to Training
MLA Continuing Education Credits
Consumer Health Information Specialization (CHIS)
24 CE credits from MLA
Academy of Health Information Professionals (AHIP)
5 years on the job
Continuing Education (CE)
50 credits
Individual Accomplishments
Teaching
Publishing
Conference participation
Professional Association Activities

Staff Training/Evaluation

Replication
What works? What doesn’t?
Commitment
Staffing
Funding
Web Presence
PR
Other NYS Libraries

NYS Libraries & Consumer Health Information
Middle Country Public Library
Rochester Regional Library Council
Clic-on-Health
Mid-Hudson Library System
Health Information Project
Queens Borough Public Library

Consumer Health Information Center
Specialized training
Specialized reference services
Dedicated area
“ Medical Computer”
Collection development
Outreach & programming
Training
Staff
Public

How are patrons contacting the CHIC?

What are people looking for?

“Real” Questions
What is reflexology and is it regulated in NYS?
I’m going to have LASIK eye surgery. Can you tell me exactly what the doctor is going to do?
How to I register a complaint against my pharmacist & pharmacy?
My daughter was never immunized. She is 3½ years old. What vaccinations does she need and when does she need them?
Has there been any research done in the past few years about statins and cancer?

Reference Interview
Privacy
Put patron at ease
Ask open ended questions
Ask for clarification
Never guess & never assume
Information, not advice!

Information packets
2+ handouts
Form letter
Disclaimer

How is the health info being delivered?

Print Resources
Selected Bibliography
Top Picks
A Well-Rounded Collection
CAPHIS
http://caphis.mlanet.org/resources/index.html#coldev
Brandon-Hill Lists
http://www.mssm.edu/library/brandon-hill/
JA Majors
https://www.majors.com/wws/libraries/frontpage.jsp

Internet Resources
Webliography
Top Picks
CAPHIS Top 100 http:// caphis.mlanet.org /consumer/

Online Databases
Board Certified Docs
Natural Medicines
Well-Connected
NOVEL
Health & Wellness Resource Center
Health Reference Center Academic

Librarian Resources
Crandall Public Library
http://cplhealth.wordpress.com
Health Resources in Multiple Languages
http://sis.nlm.nih.gov/outreach/multicultural.html#a3

Interlibrary Loan
Central Library
OCLC
NYSILL
Library Council
DOCLINE
Loansome Doc
http://www.nlm.nih.gov/pubs/factsheets/loansome_doc.html

PR Material

Programming
Teen Health Program
Tie-in with Health Observances
Diabetes Awareness Day
National Mental Health Month
Health professionals to speak on special specific topics
Community Programs
Women’s Health & Fitness Showcase
Career Fair at High School
National Senior Health & Fitness Day

Questions?
Contact Us:
www.crandalllibrary.org
http://cplhealth.wordpress.com
Christine McDonald
[email_address]
Guinevere Forshey
[email_address]

http://libraryschool.campusguides.com	16
http://cplhealth.wordpress.com	12
http://lj-toys.com	2
http://www.slideshare.net	2

Consumer Health in Libraries

by Guinevere Forshey on Oct 11, 2007

Accessibility

Categories

Tags

Upload Details

Usage Rights

4 Embeds 32

Statistics

Consumer Health in Libraries — Presentation Transcript