Centricity Business Enterprise Task Management (ETM) - Stony Brook Case Study

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Stony Brook University Physicians reduced paper costs
by 40% and reduced Accounts Receivable by 11%
“After deploying Enterprise Task Manager (ETM) we were amazed by the initial
improvements we saw in our efficiency and productivity. Our investment in GE’s
Centricity* Business Enterprise Task Manager is an example of how technology
combined with the effective business process and people creates sustained value.
With ETM we saw an immediate improvement to our AR days and productivity
improvement without increasing labor costs. With technology and ETM we’re able
to work smarter versus harder and drive impactful improvement to our revenue
cycle efficiencies.” – Mike Sinno, Chief Information Officer at CPMP, Stony Brook
University Physicians
About Stony Brook University Physicians
Stony Brook University Physicians (SBU Physicians) is made up of 700+ physicians
and other health care providers practicing within 18 different clinical entities,
or specialty groups. Together, these providers offer patients of all ages a
comprehensive range of high quality medical services, from primary care to
advanced specialty care. The physicians and health care professionals affiliated
with SBU Physicians are committed to excellence in service and leadership in
clinical care.

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Centricity Business Enterprise Task Management (ETM) - Stony Brook Case Study

  1. 1. GE HealthcareCentricity BusinessEnterprise Task Management (ETM)Stony Brook University Physicians reduced paper costsby 40% and reduced Accounts Receivable by 11%“After deploying Enterprise Task Manager (ETM) we were amazed by the initial improvements we saw in our efficiency and productivity. Our investment in GE’s Centricity* Business Enterprise Task Manager is an example of how technology combined with the effective business process and people creates sustained value. With ETM we saw an immediate improvement to our AR days and productivity improvement without increasing labor costs. With technology and ETM we’re able to work smarter versus harder and drive impactful improvement to our revenue cycle efficiencies.” – Mike Sinno, Chief Information Officer at CPMP, Stony Brook University PhysiciansAbout Stony Brook University PhysiciansStony Brook University Physicians (SBU Physicians) is made up of 700+ physiciansand other health care providers practicing within 18 different clinical entities,or specialty groups. Together, these providers offer patients of all ages acomprehensive range of high quality medical services, from primary care toadvanced specialty care. The physicians and health care professionals affiliatedwith SBU Physicians are committed to excellence in service and leadership inclinical care.
  2. 2. Enterprise Task Management (ETM) is a rule-based workflow • Improve customer service tracking and root cause analysis.tool within the Centricity Business suite that helps organizations • Reduce redundancy and improved cash flow using TESlike Stony Brook University drive high performance revenue ETM workflowcycle. With all the waste and inefficiency in the healthcaresystem today, Centricity Business ETM helps provide low-touch capabilities that remove manual touches to the Key benefits Stony Brook has achieved using ETMrevenue cycle. ETM reduces waste and inefficiency that • Automate real-time event-driven work lists with flexibility toimproves revenue cycle performance and productivity. define your own workfiles and viewsETM has enabled Stony Brook University Physicians to improve • Increase the dollars that organizations can collect fromtheir accounts receivable (AR) and increase operational payers and patientsefficiencies in accounts receivable management. StonyBrook uses ETM to work claim edits, insurance follow-up • Decrease business errors, resulting in increased patienttasks, TES, registration and appointment follow-up tasks. satisfaction and reduced operating costsOther workflows are driven by ETM statuses and stages. The • Boost employee satisfaction resulting in better retentiontool provides real-time updates to accounts receivable and rates and increased patient satisfactionenables Stony Brook to monitor trends with payers morequickly and efficiently. The removal of reliance on paper-based • Reduce paper cost and other administrative budget line itemsworklists and paper-driven “account notes” has made the • Provide a powerful, real-time auditing tool for yourbusiness office much more efficient. Additionally, according accounts receivableto Susan Hall and Elisa Betancourt, Directors of RevenueCycle, “A new hire can virtually jump right in with minimal • Improve credibility with your payers through bettertraining and become a productive member of the operation auditing of accounts receivablewithin one week as compared to the 6-8 weeks of formaltraining and mentoring it used to take.” In addition to ETM Stony Brook also used otherThe management team from GE’s Business Services Centricity products to enhance the revenue cycle.attributes the following improvements to their These other GE Healthcare products include:implementation and use of ETM: • Integrated Billing and Accounts Receivable (BAR)• Reduce Accounts Receivable days by 11% within the first • Centricity Registration and Enterprise Wide Scheduling year of implementation and have been able to sustain our (EWS), Transaction Editing System (TES) days in A/R as volumes have increased. • Electronic Data Interface (EDI) and claims manager• Eliminate paper costs by 40% • GE-built custom workflows that integrate with EWS• Improve productivity collections from 6-8 accounts per hour per full time employee (FTE) to 9-11 per hour per FTE • Standard registration interfaces with BAR and integrated with custom workflows• Reduce time to identify payer trends leading to shorter time to invoice resolution. • Effective real-time inventory management• Reduce manual effort through automation with ETM AgentsGE Healthcare ©2012 General Electric Company – All rights reserved. General Electric Company reserves the right to make changes in specifications and fea-540 West Northwest Highway tures shown herein, or discontinue the product or service described at any time, withoutBarrington, IL 60010 notice or obligation. This information does not constitute a representation or warranty or documentation regarding the product or service featured. Timing and availability remainU.S.A. at GE’s discretion and are subject to change and applicable regulatory approvals. Contact your GE representative for the most current information.www.gehealthcare.com GE, the GE Monogram, Centricity and imagination at work are trademarks of General Electric Company. General Electric, by and through its GE Healthcare division. *Trademark of General Electric Company. imagination at work ITP-NEED-08.12-EN-US DOC

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