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As enterprises increasingly focus on improving the performance of their processes, there is growing demand for new types of software that continuously monitor and analyze process performance. In particular, there is a need for precision in defining, characterizing, and measuring work whether that work is performed by employees, by customers via self-service, or by fully automated systems.
This white paper discusses:
- The need for tools that deliver intelligence about processes, particularly those
that involve employees and customers
- Use of Comprehend as a work event monitoring and process analytics solution
- Case study that illustrates successful use of Comprehend to improve process
performance and profitability