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Gds international: case study spirit communications switches to apg and reduces opex by 60
 

Gds international: case study spirit communications switches to apg and reduces opex by 60

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About Spirit Communications ...

About Spirit Communications
Headquartered in Columbia, SC, Spirit Communications provides carrier-class telecommunications services to businesses and government agencies throughout the southeastern U.S. over its private fiber-based MPLS network. Spirit offers a wide variety of solutions including VoIP, SIP trunking, local and long-distance calling, wholesale long distance/ SS7/ AIN, on-demand video conferencing, audio/Web conferencing and hosted Internet services. Spirit Communications prides itself in providing solutions that are reliable, flexible and responsive to customers’ business needs.
Monitoring efficiently the wide choice of bandwidth and quality of service along with the service level agreements (SLA) is essential to the success of their enterprise.

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    Gds international: case study spirit communications switches to apg and reduces opex by 60 Gds international: case study spirit communications switches to apg and reduces opex by 60 Document Transcript

    • Spirit Communications switches to CASE STUDY APG and reduces OPEX by 60%Company: Spirit Communications About Spirit CommunicationsIndustry: Communications servicesBusiness: Converged private network Headquartered in Columbia, SC, Spirit Com- services for businesses, carriers munications provides carrier-class telecom- and government agencies munications services to businesses and providing voice, data and video government agencies throughout the south- – including VoIP, MPLS and eastern U.S. over its private fiber-based MPLS Internet-hosted services network. Spirit offers a wide variety of solu-Location: US (Southeast) tions including VoIP, SIP trunking, local and long-distance calling, wholesale long dis- tance/ SS7/ AIN, on-demand video confer- encing, audio/Web conferencing and hostedKey Highlights Internet services. Spirit Communications prides itself in providing solutions that are re-Challenges liable, flexible and responsive to customers’< Customer contracts required robust SLA business needs. monitoring solution< The legacy system (InfoVista) grew too expensive Monitoring efficiently the wide choice of and difficult to maintain< InfoVista was slow to deliver upgrades bandwidth and quality of service along with< InfoVista’s upgrade costs were comparable to the service level agreements (SLA) is essential purchasing an entire solution to the success of their enterprise.Solution< APG was deployed in just a few days< APG is running in a virtualized environment Business Challenge< Dedicated Oracle, Solaris resources are no longer required, resulting in cost savings Spirit operates a mixed network comprising equipment from Alcatel-Lucent, Cisco, Adva, IT improvements Adtran, Ciena, Brocade and more – over scores of servers and several thousand network< 60% reduction in cost-per-managed device devices. Proactive performance monitoring is strategic to Spirit success in delivering a com-< 40% savings on collectors and additional petitive offering that features a variety of options for granularity of bandwidth and quality modules of service (QoS). Spirit provisions service level agreements (SLAs) that allow customers to< Replaced Java JRE with fast AJAX/Web 2.0 front select end-to-end performance metrics based on CIR, frame loss, delay and jitter. Spirit’s end< Troubleshooting is simpler, faster due to APG’s customer contracts absolutely require robust SLA monitoring solution. streamlined architecture In 2006, Spirit implemented InfoVista’s performance management solution. The productBusiness Benefits met the initial requirements, but as time went on, the software became more cumbersome< Increased revenue from premium portal offerings< Improved data retention (from 7 days to 7 to upgrade and maintain; additionally, Spirit needed upgrades to support the Alcatel / months of “5-minute” data) Lucent 5620 SAM and these were slow in coming. Spirit decided to investigate a variety< Improved SLA metrics and more accurate billing of alternatives, including using open source tools to build their own solution as well as from more granular bandwidth utilization reports purchasing commercially available products.< Enhanced service offering with ad-hoc reporting and automated report delivery © 2012 Watch4net / www.watch4net.com All Rights Reserved. customer study case / page 1
    • CASE STUDY Evaluation and Selection Spirit embarked on a search for solutions capable of providing performance reporting for Alcatel/Lucent equipment. Spirit determined that the cost of InfoVista upgrades equaled the cost of purchasing an entirely new solution. Next, the IT team carefully investigated the cost of using open source tools to create their own customized solution. Upon discovering Watch4net APG on a Google search, Spirit contacted Watch4net for a demonstration and quickly there- after arranged for a proof-of-concept (POC). The IT team concluded that Watch4net could deliver all of the functionality they needed, plus additional reporting capabilities, at about 50% of the cost of creating an in-house solution. “We carefully evaluated the alternatives and selected Watch4net based on the solu- tions’ cost, flexibility and ease of deployment. Equally important was Watch4net’s responsiveness to our needs. We view our business relationship with Watch4net as a partnership – and they are holding up their end of the bargain.” Eric Kemper, System Administrator Spirit Telecom Implementation APG was successfully operational in a few days and delivering reports providing end-to-end visibility in 5 weeks. Upgrades can now be done in house, easily. Customization is simple and fast to deploy. Administration and management is also simplified because InfoVista’s five dif- ferent GUI tools were replaced by one streamlined, intuitive interface. IT Improvements • The cost of additional collectors and modules (be specific) was about 40% less than the equivalent InfoVista functionality • APG’s Linux platform reduced the need for Solaris expertise in the back-end IS operations group • Oracle expertise is also no longer required • Watch4net’s support contract represented 20% annual savings In total, these factors significantly reduced the total cost of ownership (TCO) – Spirit is real- izing a 60% reduction in cost-per-managed device. Competitive Advantage Spirit is now offering a broader menu of services including premium portal offerings, more granular bandwidth utilization reports, automated report delivery and ad-hoc reporting. APG has improved data retention from seven days to seven months of 5-minute data, “We were amazed to see how fast and allowing Spirit to easily comply with customer contracts requiring longer retention of de- easy the installation went and that within tailed performance data. the first three days we were able to have Spirit Communications realized a 60% reduction in operating expenses (OPEX) during the more information and reports than what first year after switching from InfoVista to Watch4net APG. The company plans to continue InfoVista delivered in two years” rolling out new services quickly to serve its customers’ needs. APG’s flexible architecture Eric Kemper, System Administrator Spirit Telecom enables Spirit to meet this competitive challenge and deliver leading-edge services faster to win business.© 2012 Watch4net / www.watch4net.com All Rights Reserved. customer study case / page 2
    • Visualize BeyondAbout Watch4netWatch4net is a leading provider of service assurance software. Watch4net’s flagship product, APG, is a carrier-class performancemanagement application that provides real-time, historical and projected visibility into the performance of the overall business.Corporations rely on the APG solution to ensure consistent delivery of business services, detect and troubleshoot problems quickly,and gain full visibility on infrastructure performance and health. Watch4net is headquartered in Montreal, Canada, with offices in Europe.www.watch4net.comWatch4netSales: sales@watch4net.comCustomer Support: support@watch4net.comEmployment: emploi@watch4net.comGeneral Information: info@watch4net.comToll-free: 1 866 842 6767Canada4388, Saint-Denis Street, Suite 309Montreal, Quebec H2J 2L1Voice: +1 514 842 6767Fax: +1 514 842 3989GermanyRaiffeisenallee 12bD-82041 OberhachingGermanyVoice: +49 89 6278 9100Fax: +49 89 6278 9101United Kingdom90, High HolbornLondon, WC1V 6XXUKVoice: +44 (0) 845 686 1946Fax: +44 (0) 845 686 2946Trademarks – Watch4net, APG Software Suite,ReportPacks, the Watch4net Logo, and/or otherWatch4net marks or products referenced hereinare either registered trademarks or trademarks ofWatch4net. The name of actual companies andproducts mentioned herein may be the trade-marks of their respective owners.© 2012 Watch4net / www.watch4net.com All Rights Reserved. customer study case / page 3