Business Process Outsourcing the way we do itCan you perfect future outcomes? What matters to the CFO.
Move beyond monitoring efficiency and effectiveness... Capgemini’s well-balanced set of performance metrics — Diamond KPIs — are the perfect tool for business to predict future outcomes and assure the desired success. Efficiency Effectiveness Efficiency is the most basic of measures; it Effectiveness measures both accuracy looks at time and cost. To generate relevant and timeliness. It boils down simply to information, we measure efficiency the question of whether we are doing consistently across many engagements things right in terms of both quality to pinpoint areas of high and (as % measure) and time (to low performance, to learn verify whether the task is from the best and address performed within the under-performance via allowed time). root-cause analysis and best-practice sharing. Control Value Control activities are The value axis policies and procedures measures the following established and implemented business benefits: Corporate to help ensure effective response Alignment (to ensure finance is to risk. Controls can be manual or driven operationally in line with automated, preventive or detective. Our corporate values and objectives), Market approach is to maximize the preventive Position (to ensure finance operations function of controls. Their frequency contribute to areas that leverage market depends on the volume of transactions positioning), and Value Creation (finding processed, and the risk level leverage in finance operations to influence associated with a given top-line growth) in order to navigate the finance process. department’s performance so that it is aligned with corporate aspirations, objectives and values.2