GBM Horizons eNewsletter 2011 issue


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GBM Horizons eNewsletter 2011 issue

  1. 1. 2011 newsletter > Message from the CEO > GBM named VIRTUALIZATION System Integrator of the year > GBM and Indra tothe way forward develop national healthcare system infrastructure for Bahrain’s King Hamad University Hospital > GBM and Tonbeller team-up at MEFTEC > IBM CENTENNIAL > GBM develops first educational cloud computing platform in Abu Dhabi for Higher Colleges of Technology > GBM hardware solutions power Oman Cement Company IT augmentation project > Qtel joins forces with GBM to offer enhanced ICT solutions > GBM launches 1st Cisco training centre in Omanour partners
  2. 2. Message from the CEO Evolutionary Road GBM, leadInG It solUtIons ProvIder founded in 1990, Gulf Business The Oxford dictionary describes Machines (GBM) is the leading It solutions provider ‘evolution’ as “the gradual development in the region fulfilling the It requirements of local, regional of something.” In the IT industry we and international organisations in the GCC. a spin-off from are constantly in a state of evolution, IBM, GBM is the sole distributor for IBM - excluding selected adapting quickly and consistently IBM products and services - throughout the GCC, except to changing technologies, changing for saudi arabia. GBM’s momentum was further business environments and changing enhanced in 1999, when the team secured the Cisco customer needs. In fact few other portfolio. today GBM holds the highest level of recognition in industries function in as much of a the region from Cisco, Gold Partner status, in addition to state of fluidity as the IT industry is the Cisco learning Partner status. the company has offices Cesare Cardone, Ceo, GBM constantly challenged to. in the Uae (abu dhabi, dubai and sharjah), Kuwait, oman, Qatar, Pakistan and Bahrain. as I look back at 2011, I boost efficiencies is driving also a result of the drive to and resources in maintaining see clear evidence of Gulf tremendous changes in the efficiency, but less disruptive GBM’s competitive edge, Business Machines’ resilience way our clients work. as than remote Infrastructure an approach that is clearly and its ability to adapt to a businesses attempt to replace Management as a service, delivering results. In addition fast-evolving environment. capital expenditures with server consolidation aims to to a number of new business In fact, the developments of operational expenditures and make more efficient use of wins, it was gratifying to be this year demonstrate that reduce costs in the process, available server resources. acknowledged as the region’s we are not only able to adapt they’re increasingly looking best systems Integrator by but we have been able to at asset-light alternatives to according to some estimates, reseller Middle east magazine thrive by expanding our talent investing in hardware-heavy companies around the world at its Partner excellence pool, staying ahead on new infrastructure. on average only use between awards. the recognition is just technologies and generally 15 and 20 percent of their one of several our teams have all of this has a very real server capacity, which is setting the pace. and direct impact on us as earned from partners and unsustainable in the current customers over the years. Just last year, we launched a company as we evolve our economic environment. the first ever network product and service offering in Unsurprisingly companies as we look forward to a operations Centre (noC) in anticipation of these changes. around the world and here promising start to 2012 we will the Middle east. In addition what does this mean to GBM? in the Middle east are taking strive to continue down this to reinforcing our portfolio while we constantly reinforce to server consolidation as evolutionary road. after all of value-added services for our belief that evolution part of efforts to evolve the combination of constant our customers, the noC was remains very much a gradual a more sustainable and change, the ability to set a clear indication of things process and that our industry cost-effective approach to the pace and the reward of to come and our willingness will not dramatically change computing. In fact, 61 percent success is what drives us and ability to invest in the overnight, we’re firmly focused of the respondents in a recent onward. future. at the outset, the on our vision for the future Gartner Group research study noC was a decisive step and we will continue to deliver said that they were conducting towards GBM’s evolution as a the right solutions to our a server consolidation, while leading, homegrown provider customers at the right time. 28 percent were planning to of remote Infrastructure however, the main topic do so in the immediate future Management as a service. on every CIo’s agenda which reflects the business significantly, remote is nowadays server potential for such activity. Infrastructure Management consolidation. In fact, GBM as we progress through as a service is a sign of has completed over 160 server the current evolutionary the times we live and work consolidation projects around cycle and take change in Cesare Cardone, Ceo in. In a post-recessionary the region on IBM Intel and our collective stride, we will environment the need to system p servers. this is continue to invest time, effort2
  3. 3. Virtualization VIRTUALIZATIONthe way forward By substantially lowering capital expenditure, Virtualization can decrease and at times eliminate the By Pappu R. Rao Director of Technology purchase of new Services, GBM hardwareorganizations today face unique virtualization is an effective way to benefit is the ability to take a ‘snapshot’challenges that stem from regional achieve server consolidation by allowing of a virtual machine which facilitatesexpansion and globalization. multiple physical server workloads to application upgrades or even theas a result, It professionals run on a single virtualized hardware application of operating system patchesfind themselves catering to a platform. virtualization has the potential and rollback if desired results are notgeographically distributed workforce to unlock much of the underutilized achieved.with scattered branch offices. capacity we see in datacenters today. virtualization is an ideal fit fordistributed datacenters and mobile introducing VirtuAlizAtion addressing today’s need for serverworkers have to be managed and virtualization addresses the problems consolidation. It also provides buildingservers need to be deployed on the fly of cost and complexity and at the same blocks for the next steps includingacross multiple locations to manage time provides the flexibility and speed desktop virtualization and clouddynamic business needs. needed to deploy infrastructure to meet computing.A question of wAsted cApAcity the dynamic needs of today’s business. the business cAse forthe legacy model of “one application, Gartner estimates that enterprises VirtuAlizAtionone server” has led to servers can achieve cost savings of as much Increasingly, businesses are turning‘sprawling’ and consuming available as twenty to fifty percent on hardware to virtualization as a means of cuttingdata centre space, power and cooling. and other overheads including software unnecessary costs and maximizing thehowever, at a global level, servers licensing, while enjoying increased return on investment. this is possible ashave an average utilization of five flexibility along with speed, and virtualization lowers capital expenditureto fifteen percent, resulting in poor improved quality of service. It must be and optimizes operating expenses byreturn on investment. organizations noted that virtualization can actually reducing power, cooling, data centrehave made significant investments reduce software licensing costs which and administrative It infrastructure, as every new are predominantly CPU-based, therebyrequirement was translated into a virtualization also helps lower risk reducing the overall total cost ofnew server purchase, hence adding to business by minimizing system ownership.associated costs and complexity, downtime and associated businesswhich in turn impacted effective the technical advantages of interruption, improves end-customermanageability. virtualization are many: it allows for satisfaction levels through improved increased resource flexibility and system performance and improvesthe continued trend of investing in improved utilization since the resources business agility by quickly deployingmore processing power at lower price for a virtual machine can be scaled up servers in response to market needs.points has made a shift in how we or down or even scheduled based onview It infrastructure costs. while In short, it makes perfect business workload requirements. virtualizationhardware costs may have gone down, sense. also allows servers to be available on-associated costs including software demand, providing flexibility in keepinglicensing, data center space, power them dormant and activating themand management overheads have based on dynamic requirements. this to find out more about gbM’sactually risen. with the current focus translates into significant savings in Virtualization offering, please contactof CIos to do more with less, the hardware resources and licensing cost of ownership needs to be your client Manager to arrange anaddressed. In addition, virtualization offers assessment of your current server portability and recovery since a virtualserver consolidation, which environment and provide you a with a machine can be copied from oneessentially is reducing the server server to another and even replicated roadmap.count, is the obvious solution. from one location to another. another The Leading Provider of IT Business Solutions in the GCC 3
  4. 4. Virtualization GBM and with over 160 completed projects server virtualization projects require [GBM] has vIrtUalIzatIon in the last 4 years, gulf business various factors to be taken into successfully Machines (gbM) is today a regional consideration including: identifying leader in the Virtualization space, servers that need to be virtualized, delivered numerous assessing current performance using a combination of skills and and utilization metrics, selection of projects for enterprise cutting-edge technologies to deliver virtualization software or platform results to its customers. deployment strategy, selecting customers across the GBM today has satisfied customers management and monitoring software, Gulf and is continuously across all industry verticals including considering storage and network Banking, retail, Government, hospitality virtualization and identifying the disaster scaling itself higher and travel & transport. In fact, the recovery strategy. It must be noted that Banking and retail sectors have virtualization projects can start small to meet customers’ been the forerunners in adopting and scale up in a phased manner based on business requirements. expectations virtualization constituting 60% of these delivered projects. while executing complex virtualization at any given time, GBM is implementing projects, one may encounter many about 20 virtualization projects across pitfalls. GBM with its expertise gained GBM also offers its customers a the region. this leadership position from several such projects over the seamless roadmap from virtualization is the result of our long and varied years can provide the required insight to cloud computing. GBM’s Cloud experience in server consolidation, to successfully transform existing service offerings are being evolved addressing all aspects including server environments into state-of-the- and now include Cloud Infrastructure design, implementation and support for art virtualized It infrastructure. GBM Management comprising of PowervM, virtualization projects. GBM boasts a today partners with all the major server vM Control and systems director. the large technical resource pool of certified consolidation and virtualization vendors most important advantage of GBM’s specialists in key areas of virtualization including IBM, vMware, Citrix and red cloud strategy is the ability to integrate technologies distributed across the hat to deliver the optimum solution IBM and non-IBM cloud solutions region. specific to customer requirements based from partners using an IBM cloud on best of breed technology. integration framework. Real World Experiences sector: Construction Government Banking and Finance Area: Project Infrastructure Disaster Recovery Testing and Staging Infrastructure Profile: Construction Company in GCC Government Department in GCC Retail Bank in GCC tHe CHaLLenGe tHe CHaLLenGe tHe CHaLLenGe a project office catering to 150 users Provide a reliable and flexible disaster the in-house development team was required to be setup in difficult recovery environment for 75 servers was faced with the problem of environmental conditions. the office and facilitate the performance of non- licensing costs of software for testing included expensive Cad workstations disruptive testing. and staging infrastructure since for architectural drawings. since the software licensing costs are typically project office was remote, additional administration and breakdown support tHe soLutIon tied to the processing power of the underlying hardware. personnel were needed on-site. GBM deployed IBM storage with remote mirroring between sites. tHe soLutIon tHe soLutIon a vMware vsphere platform was deployed on six servers to host the vMware vsphere platform was two vMware view servers were seventy-five virtual machines at the deployed to virtualize the physical installed to deploy the desktop production site with an identical setup server infrastructure. vMware Cloud infrastructure (consolidation ratio at the disaster recovery site. vMware director was also used to take care of of 75:1) and rugged thin-clients for site recovery Manager (srM) was also the dynamic requirements and make project office users. deployed to integrate with storage and available desired servers on–the-fly. automate server recovery. tHe BeneFIts tHe BeneFIts Quick deployment of desktop tHe BeneFIts Instead of sixty servers, only eight infrastructure. shared server the government department servers were required to provide processing power ensured the design benefitted from easier management the bank with robust windows/ team got better performance vis- of replication at a more granular linux infrastructure. this resulted in à-vis individual workstations. the and flexible vM-level. simple, quick immediate cost saving of 60% on the company also saw a significant saving and reliable recovery because of projected capital expenditure. in operation and support costs due automation in dr failover/ failback significant savings were achieved on to remote management of desktop procedures. the application software licensing infrastructure by its central It team. and ongoing operating and support cost. the solution also provided a self-service, policy-driven access control to deploy the servers for testing.4
  5. 5. GBM in the media GBM and Indra to Develop National Healthcare System GBM and CIsCo orGanIse Infrastructure for Bahrain’s King Hamad University Hospital worKshoPs to showCase vertICal It solUtIons GBM and Cisco recently ran a very successful series of regional workshops to discuss the latest regional and global trends in vertical IT solutions. The first was held in Manama on May 23rd, with the second taking place in Doha, Qatar on July 12th. froM left: BBM CoUntry General ManaGer aBdUlla IshaQ, Indra health seCtor dIreCtor Jose CUBelos PasCUal, and BBM sales and MarKetInG ManaGer ashesh MUKhoPadhyay GBM and Indra, a world leader in enterprise backup software from IBM healthcare solutions, announced tivoli storage Manager. the network an agreement to jointly develop It infrastructure will also contain infrastructure for the King hamad switching and security solutions from University hospital in Bahrain. Cisco, bandwidth management devices Bahrain Business Machines (BBM), from Bluecoat, load balancers from f5 GBM’s Bahrain division, and Indra networks and a network time server will collaborate to develop the from symmetricom. infrastructure, which will form the basis “we are proud to have been selected for the new national healthcare system the CIsCo Partner sales forCe worKshoP, BahraIn by Indra to work on this prestigious being established at the hospital. project,” said abdulla Ishaq, Country this project will provide the hospital General Manager for GBM. “at GBM, with a unified system for inpatients, we are committed to working closely outpatients and emergency-related with our partners to provide cutting- titled “the Cisco Partner sales force”, the workshops set out to address information. the project will also edge solutions. with our knowledgeable the business and Information technology requirements of different include a laboratory Information engineers, who have proven to be a big industry sectors. the event also provided attendees with the training system (lIs), including anatomical draw to customers, we are confident needed to deliver customised solutions based on customer and industry pathology, Intensive Care unit that we will provide world class needs, with a special focus on financial services, Manufacturing and and anesthesia dietetics, medical expertise and counsel before, during retail. imaging, radiology Information and after the implementation of a system (rIs) and Picture archiving project.” Computer system (PaCs), electronic he added, “It is evident that the Bahraini drug prescriptions, electronic health government and its entities are serious records, administrative, clinical support about enhancing their It efficiencies, services and statistics. as part of the while adopting the latest in technology. project, GBM will be providing and this is reflected in our decision implementing the latest IBM and Cisco to deploy a range of best-in-class infrastructure. solutions that will boost efficiencies, “this is a pioneering project and when maintain network resilience and ensure it is complete, it will be a showpiece for full scalability.” healthcare informatics and an example of how the right It infrastructure can make a significant difference to patient care and operating efficiencies,” said Jose Cubelos, health sector director for Indra. the CIsCo Partner sales forCe worKshoP, Qatar Indra has implemented such systems Indra is a global company of around the world, which cater to technology, innovation and workshops were conducted by GBM’s Cisco Certified systems Instructors around 5600 hospitals, about 100,000 (CCsIs). Both were well attended by sales managers and executives talent, leading in high value- professionals using the system and added solutions and services of Cisco Channel Partners, with a series of useful and informative around 500,000 appointments every day. discussions taking place. GBM and Cisco hope to repeat this success again for the transport and traffic; with more workshops in the future. he added: “due to the significance of energy and industry; public this project, we needed to select our Administration and healthcare; partners with care, ensuring they have finance; insurance; security the right competencies and this led to and defence; and telecom and 2003 2008 our decision to work with GBM. with its Media sectors. Indra operates track record with various government in over 100 countries and has agencies in Bahrain, expertise in 30,000 employees worldwide supporting mission critical projects and who share their knowledge of source: strong credentials in offering end-to- different sectors and countries end infrastructure, GBM is the ideal to find innovative solutions to partner.” the challenges that clients face. GBM became GBM became Cisco Gold Partner Cisco learning Partner GBM will be responsible for deploying a Indra is the european company wide variety of hardware and software that most invests in r&d in solutions to support the project. IBM its sector. products to be deployed include IBM Blade servers, IBM system storage storwize 7000 storage systems and The Leading Provider of IT Business Solutions in the GCC 5
  6. 6. GBM in the media MInIstry of JUstICe, IslaMIC affaIrs & waQf sIGn aGreeMent wIth BahraIn BUsIness MaChInes GBM and the Ministry of Justice, according to Ministry of Justice, Islamic ‘IBM system storage ds5020’. this Islamic affairs and waqf in Bahrain affairs and waqf spokesperson “BBM’s system will provide the Ministry with announced on June 28th that they strong credentials in offering disaster infrastructure simplification using ABouT omAn CemenT had signed an agreement to develop recovery solutions reinforced their next-generation 8GBPs fC Interface, a customised disaster recovery selection for this project. with their up to 67.2 tB of fiber channel physical Infrastructure and revamp their vast experience in providing mission storage capacity and powerful system production site, using the latest critical projects, we are positive that management, data management and since 1983, oman Cement IBM Platforms. the project will be we have chosen the right vendor for data protection features. Company (oCC) has symbolized undertaken and implemented by the implementation of this project. our oman’s drive for self-reliance “we are proud to be associated with in core industries. the company Bahrain Business Machines (BBM), decision to work with BBM was also Bahrain’s Ministry of Justice, Islamic has given new strength to GBM’s Bahrain division. the project based on its track record with various affairs and waqf offering them state- the construction industry, award was based on a thorough government ministries in Bahrain. of-the-art solutions from IBM to consolidated the nation’s efforts technical evaluation by Ministry of we are confident that we will benefit enable data protection and disaster for infrastructure development Justice, Islamic affairs and waqf from continued access to best-in-class recovery at a lower cost. It is evident and created resources to achieve between Major It vendors. technical support and expertise even that the Bahraini government and its self-sufficiency. after the completion of this project.” the purpose of building a disaster entities are serious about enhancing recovery Infrastructure is to keep other IBM Products that will be used their It efficiencies while adopting with a manufacturing facility the Ministry’s critical applications up include, ‘IBM Blade servers’ which run the latest in technology,” said abdulla operating on world class and running in case of planned and applications quickly and efficiently, Ishaq, Country General Manager, Iso 9001 certified quality unplanned outage or natural disasters. enabling the Ministry to have better BBM. “at BBM, we are committed management system and Iso In any of these disruptive events, all roI (return on Investment) and to working closely with our partners 14001 for environment, oCC applications and data at the Production high-availability midplane to ensure to provide cutting edge and fully products meet global standards site will be hosted and running at the maximum uptime and investment scalable solutions to our customers. in performance and quality disaster recovery site. to enable a protection for future technologies. with our knowledgeable engineers, and reflect oCC’s enduring flexible and robust switchover of sites, who had proven to be a big draw to commitment to customer also, in a continuing effort to provide satisfaction and a stronger BBM will also replace the Ministry’s customers, we are confident that we storage solutions that are designed foundation for tomorrow. production system, including their will provide world class expertise and to provide low total cost of ownership, storage infrastructure, with IBM counsel before, during and after the high performance and robust enterprise storage and storage implementation of a project.” functionality, BBM will also deploy the replications systems. GBM Launches Training Centre in Oman GBM announced on June 14th the GBM has been a Cisco learning to fit a wide variety of their needs,” launch of oman’s first Cisco training Partner (ClP) since 2008. with a said olivier Mouries, Country General Centre. the world-class training strong presence in the Uae, Bahrain, Manager, GBM oman. “GBM is centre, part of GBM’s learning Kuwait, oman, Qatar and Pakistan. committed to supporting local services, is located at GBM’s Qurum GBM learning services is one of talent in oman and providing premises in Muscat. the region’s leading It training them with the skills needed to provider and offering over 1,000 excel in today’s ever-growing GBM’s fully-fledged centre will offer a comprehensive training programmes It industry.” broad range of Cisco training services across the Middle east and north to job seekers and It professionals africa (Mena) region, training over in the private and public sectors. 3,000 It professionals annually. the training sessions will be led by Certified Cisco systems Instructors (CCsIs) and will deliver Cisco authorised and approved content, First world- including technology, product- specific and certification-preparation class Cisco courses. In addition, courses on Cisco technologies will be offered using the Training Centre market’s latest hardware and remote labs. in Oman “Cisco is very proud to collaborate with GBM in this initiative which we “the launch of the our training centre hope will encourage local omani in oman marks a milestone for GBM talent to realise their full potential and shows GBM’s commitment to to be tomorrow’s leaders of the local invest in developing the It talent in and regional It industry. the Cisco oman. as part of GBM’s learning training Centre is the first of its kind services offerings, this initiative in oman and we are confident that reinforces our efforts to help froM left: CIsCo General ManaGer - oMan Iyad al ChaMMat; GBM oMan it will bring great value to the local omanisation by providing cutting community,” said Iyad al Chammat, CoUntry General ManaGer - olIvIer MoUrIes; sales ManaGer, GBM learnInG edge Cisco training solutions to Cisco General Manager in oman. servICes (GUlf reGIon) - Pawan arora, and GBM learnInG servICes oman’s It workforce and job seekers sPeCIalIst, GBM oMan - IndranIl GoswaMI6
  7. 7. GBM hardware will offer oman Cement Company a highly scalable and resilient “our upgraded It infrastructure will allow us to run our business in a more forward to further enhancing our It infrastructure”, he continued. architecture with a proven reputation solUtIons for exceptional business resiliency. effective manner, ensuring reliability, efficiency and complete scalability Power systems provide servers and software that are the foundation the Company will also have the choice of our systems,” added saleh sultan Power oMan of running IBM aIX or linux-based al-rashdi, Manager It, oman Cement. for enterprise infrastructure that can help businesses, such as oman software, offering greater flexibility “the combination of GBM’s expertise CeMent in the future. the chosen hardware and IBM’s hardware and software Cement Company, manage rapid change, reduce business risk, and will provide servers, storage and solutions has contributed to the CoMPany It an integrated operating system for tremendous success of this project. as meet higher service levels – all in the most cost-effective manner. In production and disaster recovery (dr). we complete this first phase we look aUGMentatIon “the oman Cement Company is a addition, oman Cement also selected the IBM tivoli storage Manager for ProJeCt strategic component of our country’s drive for self reliance. as a result For a project this project to be the backup solution to allow for flawless continuity of it is important that our supporting services.GBM recently completed theimplementation of hardware solutions infrastructure is in a position to of such critical “we are positive that this projectto augment the It infrastructure atthe oman Cement Company. GBM has maximize efficiencies and minimize downtime and our decision to invest in importance, we will go a long way in helping the oman Cement Company overcomeinstalled state-of-the-art IBM Power™systems servers that will support boosting our It infrastructure reflects that,” said Jamal shamis al-hooti, were well aware challenges in demanding business environments. the infrastructure willthe deployment of the Company’s Ceo, oman Cement Company. “for a project of such critical importance, that selecting also act as a tool to boost productivity and operational efficiency,” saidenterprise resource Planning (erP)solution. we were well aware that selecting the right solution would ensure success. the right solution olivier Mouries, Country General Manager, GBM oman. “with our poolthe new infrastructure uses IBMPower™ systems 550 servers running our decision to work with Gulf Business Machines was based on its would ensure of knowledgeable engineers, GBM is always committed to provide best-in-the IBM i operating system (formerlyknown as i5/os®). the combination extensive track record and its ability to provide top-of-the-line solutions.” success. class solutions and technologies to its customers and partners.” Qtel JoIns forCes wIth GBM to offer enhanCed ICt solUtIonsnew aGreeMent wIll ProvIde advanCedservICes that wIll Create the rIGhtenvIronMent to develoP BUsIness forBoth Qtel & GBM CUstoMers - helPInG tosUPPort a KnowledGe Based eConoMyQtel today signed a major partnership as well as testing, commissioning,agreement with Gulf Business maintenance, support and warranty forMachine (GBM); establishing a clients. froM left to rIGht: enG. KhalId aBdUlla al MansoUrI, eXeCUtIve dIreCtor, Qtellong-term strategic relationship. eng. Khalid abdulla al Mansouri, BUsIness solUtIons and Mr. Bader al-Mana, ChaIrMan of GBM Qatar, sIGn the PartnershIP aGreeMent at Qtel.this partnership will allow both executive director, Business solutions,companies to offer greater value to Qtel, said: “Qtel continues to forgetheir business customers while opening partnership with Qtel will enhance our momentous campaign of switching ahead in offering a range of technologyup opportunities for expansion into position in Qatar, since it’s a key market customers to a high-speed fibre solutions to its business clients, andnew markets. Under the terms of the for us, and as a regional leader within network. Qtel field teams have already with this new partnership we are ableagreement, Qtel and GBM will jointly the ICt industry. Qtel is a dynamic laid out over 1,200 kilometres of fibre to present a more comprehensive ICtpursue and provide advanced ICt business that continues to grow at pace cable throughout doha. offering. Partnering with GBM allows ussolutions to their clients. access to a raft of specialist expertise with Qatar and we are certain that this small businesses in particular are set and the worldwide resources of IBM, partnership will be a success.” to benefit from the Qtel fibre network,the new partnership will leverageQtel’s ever-expanding network and its adding to the unparalleled range of It as the company that helped build the through a range of specialists solutionslong-term relationships; and GBM’s solutions for our customers.” ICt network infrastructure within Qatar, that leverage the enhanced speed andreputation as one of the largest It the initial focus for Qtel and GBM Qtel has worked with a huge range of capacity of Qtel fibre.solution providers in the region. will be within healthcare, education, leading companies, with significant the agreement with GBM is another energy, hospitality and small to support provided for pioneers in the key step in evolving strategy for Qtelthrough the partnership, Qtel and Medium enterprise business sectors. fields of energy, aviation, government Business solutions, which aims toGBM will engage in activities including and retail. fuel the ongoing growth of Qatar’s keytechnical site surveys, designing Mr. Bader al-Mana, Chairman of GBMfull solutions, defining the needed Qatar, said: “we are extremely excited Contributing to this growth, Qtel business sectors.resources and works, supplying about this new venture for GBM in recently reached a major milestonematerials and services for installation the region. we are positive that our with the commencement of its The Leading Provider of IT Business Solutions in the GCC 7
  8. 8. GBM in the media GBM and CIsCo showCase “the Power of the CIsCo CollaBoratIon GUlf BUsIness MaChInes PortfolIo” foreCasts sIGnIfICant BUsIness Growth for 2011 GBM and Cisco organised an speakers at the event included doug GBM announced that it foresees a from increasing its customer base event in dubai on March 7th, 2011 fleming, Business video specialist significant growth in business in 2011. to partnering with the It industry’s to discuss ways and means to - dMs, Cisco; osama I. al-dosary, these forecasts were announced at global names such as Cisco, accelerate innovation, growth, Consulting system engineer, Cisco; a series of internal 2011 ‘kick-off’ and red hat while and business improvement and wael abdulal, Collaboration meetings held in all GBM locations. continuing to be the sole distributors opportunities through enhanced sales lead Uae, Cisco. for IBM, excluding selected IBM the meetings, which were led by collaboration. products and services, throughout the the event, which targeted It Cesare Cardone, Ceo, GBM and GCC, except for saudi arabia. held under the theme of “discover managers and executives in the Country General Managers, form the Power of the Cisco Collaboration fields of education, manufacturing, part of GBM’s annual review and In 2010, GBM also announced its Portfolio”, the latest developments retails, real estate, government and are essential for its planning and acquisition of Performance systems, in digital Media systems, voice and financial services, was attended by strategising as well as providing an the launch of the first network Unified Communications, video, over 70 people including a number in-depth analysis of the company’s operations Centre in the Middle east Cable and Content delivery, and of GBM and Cisco customers and performance in the last year and and continued to partner with various Physical security and Building employees. business growth predictions for 2011. governments across the region on a systems were showcased during range of e-Government projects. over the past 21 years, GBM has the event. consistently grown from strength to strength in all its operating markets well as the capability to manage GBM and tonBeller GBM and tonbeller aG, a specialist in the development complex compliance and teaM-UP at MefteC and implementation of company-wide risk and banking projects, making them an excellent bridge between compliance solutions, jointly our clients and tonbeller,” participated at Meftec, the Paul hamilton, Global alliance world’s premier financial director of tonbeller aG, said. technology event for emerging “our Compliance solutions markets. support the organisations the event provided a platform in streamlining processes, for both companies to showcase lowering operating expenses, the best-in-breed compliance and - most important of all - in solutions for customers in the complying with the national Gulf region. the event took place laws and regulations quickly. from May 30th to May 31st at leveraging from our long-term adneC in abu dhabi, Uae. experience including successful projects in the GCC, we are GBM partnered with tonbeller to looking forward to teaming assist customers in dealing with up with GBM with its broad the alarming developments of knowledge to help customers fraudulent activities such as anti improve their compliance Money laundering (aMl) and processes faster and achieve Counter terrorism financing their business goals,” added (Ctf) and to comply with the The selection respective regulations. during torsten Mayer, Managing director of tonbeller aG. of GBM gives the event, both partners also In addition to services and our clients in the addressed the best approach consulting, tonbeller has in the prevention of financial Gulf region a very crimes and risk assessment. deployed more than 700 reliable partner “the selection of GBM gives our installations of their anti Money laundering and Compliance clients in the Gulf region a very solutions worldwide. along reliable partner that brings a with GBM’s local and regional lot of regional aMl compliance experience and knowledge as subject matter expertise, as well as their subject matter8
  9. 9. The partnership GBM develops first between GBM and HCT for the educational cloud computing deployment of cloud platform in Abu Dhabi for computing solutions will leverage these Higher Colleges of Technology benefits for building the UAE’s human GBM and the higher Colleges of will act as a learning, research capital and cutting- technology (hCt) announced that they and development tool for students. edge, future IT skills have signed a partnership agreement also, as part of the effort to build for the development of an educational the Uae’s human capital and local and knowledge cloud computing platform, using cloud computing capabilities, GBM the latest and leading enterprise will involve hCt’s students in the technologies. Undertaken by GBM’s development process of the project computing services and education for abu dhabi division, the project to ensure optimum exposure to the its students.” partnership was signed by h.e. sheikh cutting-edge technology. In addition to involving students in nahayan Mabarak al nahayan, Minister the development of the educational “when a higher education institution of higher education and scientific cloud computing platform, hCt will partners with leading It companies, research and Chancellor, hCt and host guest lecturers from GBM on a the benefits are endless and this ali Bin hamoodah, Chairman Bin regular basis. during the lectures, is an indication of the growing hamoodah trading on behalf of GBM, GBM spokespeople will showcase importance of providing theh.e. sheIKh nahayan MaBaraK and it will be the first of its kind to be their experience and success stories in latest It technology for research,al nahayan, MInIster of hIGher deployed in an educational institute in enterprise information technology andedUCatIon and sCIentIfIC researCh educational and training purposes. abu dhabi. provide students with industry insights.and ChanCellor, hCt, PresentInG the partnership between GBM andan aPPreCIatIon award to Cesare In addition to the benefits that cloud hCt for the deployment of cloudCardone, Ceo, GBM In reCoGnItIon for “we are very proud to be part ofsPonsorInG 2011 aBU dhaBI IndUstry computing will offer hCt, the project computing solutions will leverage this prestigious partnership withawards for aCadeMIC eXCellenCe. these benefits for building the Uae’s the hCt. In addition, we recognise human capital and cutting-edge, the importance of training a new future It skills and knowledge,” dr. generation of It professionals in the tayeb Kamali, vice Chancellor, hCt very latest technologies and we hope said. this project will achieve that goal,” experts, both companies he added: “hCt is a Uae leader in said Cesare Cardone, Ceo, GBM. “this will ensure that customers adopting the latest educational and project reflects our commitment to the are provided with the best training technologies throughout United arab emirates, its people and solutions to fight and combat its campuses, where faculty and our partners in the country to provide financial crimes and ensure staff work closely with students cutting edge solutions to meet their optimum productivity and cost to deliver innovative curriculum needs from an It and educational the “turning data into Information” perspective.” efficiency while complying vision has been with tonBeller in technologically sophisticated with legal requirements and since its founding in 1971. we help environments. hence, this local rules and regulations. our clients successfully manage collaboration will also allow their businesses by providing the hCt to optimise its overall cloud “GBM is very pleased to tools and the know-how to mine data from any source for guidance partner with tonbeller in making decisions. that puts us and participate at Meftec, up against an ongoing challenge: GUlf BUsIness MaChInes naMed one of the world’s leading to fully integrate innovative “systeM InteGrator of the year” technologies with our solutions. financial technology events. and it ensures that our customers together we can provide will profit from their investments GBM received the system Integrator Cisco Partner summit and Best ICt next generation compliance for a long time to come. (sI) of the year award at the solutions Provider at the Bahrain solutions that are more competitive advantage reseller Middle east (rMe) Partner eGovernment excellence award in effective, innovative and excellence awards. 2010 and Cisco enterprise Partner • We thoroughly design all quick to deploy to our GCC components of our full range of the year (Gulf & Pakistan) at the the prestigious award was presented customers while enabling of services Cisco Partner summit in 2009. to Cesare Cardone, Ceo, GBM, at the them to securely comply with • The fact that TONBELLER solutions can be used on award ceremony which was held at ever demanding regional and all standard It platforms is the westin dubai Mina seyahi Beach international regulations,” generally considered to be our resort & Marina on June 12th. this said Mohamed daoud, GBM unique selling point was part of a series of awards for Banking & finance solutions the advantage for our customer excellence and appreciation given to & services Practice leader - organisations that have contributed • Cost benefits due to using across GCC. existing infrastructures to the development of It market in • Portability of existing the region over the years. source: tonBeller solutions • Integration of and access to data GBM has previously been recognised in all current databases and file and awarded for their achievements systems and innovative initiatives, solutions • No proprietary data stocks and so no redundancy and offerings. the awards include • Openly available for other Public sector Partner of the year applications and services Partner of the year at the Cisco Partner summit in 2011, Cisco enterprise Partner of the year (emerging east, Uae) at the The Leading Provider of IT Business Solutions in the GCC 9
  10. 10. IBM Centennial How does an organisation deal with the inherent tensions among its constituents? 1962 A company’s constituents all have choices—the employee of where to work, the IBM and American Airlines investor of where to put a dollar. Communities allow companies to operate within launched the world’s first their borders; customers choose which company wins their business. computer-driven airline reservation system, SABRE - which paved the 1911 way for online banking technology. IBM was formed as the Computing Tabulating and Recording Company, In our history, there are many other examples5 where tensions—among the or C-T-R, specializing in punch cards, interests of investors, employees, society and clients—were resolved through commercial scales and clocks. innovation and by responsibly confronting, not shying away from, new realities. Which of these constituents has primacy? It’s a false choice. Generating 1969 shareholder value may be the baseline responsibility of a public corporation, but we have learned that, by itself, it does not build a lasting enterprise, much less a IBM technology guided the Apollo great one. mission to the moon – the company has played a part in the U.S. space program since the 1950s. 1924 With global ambitions, the company renamed itself International How does a company confront relentless commoditisation? Business Machines – today, The technology field is cruel to those who fail to make the leap from era to era, it operates in 170 countries. but tech companies are hardly alone. The hand of commoditisation spares few. The question becomes, as leaders, what to do about that. Perhaps you’ll agree with us that this is not merely about balance and compromising among divergent interests. Rather, it’s about making the hard 1969 choice to live at their intersection—using the inherent tension to drive innovation. IBM labs developed the magnetic As the recent downturn reminds us, the tensions get harder the tougher times get. strips on credit cards – still Shareholder expectations for higher returns don’t diminish when the economy ubiquitous on ID cards, drivers’ stutters. In these moments, the temptation is strongest to cut investments licenses and ATM bank cards. 1936 IBM worked with the U.S. Our lesson learned: You have to keep going to the future. government to start Social Security Partly, it’s about creating new spaces to move into investing in good times and – the largest accounting project of bad. This requires a kind of institutional patience; upside benefits rarely come this its time. quarter, or even next year. Sometimes, they never come. But it’s not just about what you create. It’s also about what you choose to leave behind. Every institution, by its nature, favours the ideas, products and services that made it successful. Leadership often requires shedding emotional attachment to that heritage. in skills and R&D. But Tom Watson Sr. actually increased investments during the Great Depression. In this most recent down cycle, we protected R&D and continued to make strategic acquisitions. But this also meant that we had to drive 1971 IBM created the floppy disk, which made storage powerful and 1956 affordable – and the PC revolution RAMAC (Random Access Method possible. of Accounting and Control), the first magnetic hard disk drive, created the data storage industry. Consider the IBM Personal Computer. This wasn’t just a breakthrough invention and successful IBM business. It was a product that spawned a whole new sector of our industry. But several years ago, it became clear that the PC was not central higher levels of productivity in other parts of the business—our global supply chain to our future, or the future of computing. So we got out a move that scratched and functional processes. Doing so required—and led to—major innovations in how almost $11 billion in annual revenues from our books. This was just one of several we operate the company, resulting in $6 billion productivity savings over the past similar moves over the past 10 years. All part of the perpetual motion of building five years. higher-value businesses. 1961 1973 The Selectric Typewriter was Supermarkets started scanning an instant design sensation, UPC bar codes, invented by IBM. delighting typists for 25 years. Today, they track everything from clothing to dairy cows. Other times, tension is caused by a seismic shift in the world around you. By Moving to the future can also include reinventing what you have, as we repeatedly the middle of the last decade our pension obligations were almost as large as have done with our mainframe business. Despite repeated pronouncements of its our revenues. We had to address this or risk severely impairing IBM’s long-term imminent demise, we’ve increased installed mainframe capacity 1,000% over the competitiveness. Yet we also knew that helping our people build secure futures is past 13 years. itself a competitive advantage. So the real work began—to replace the traditional The largest lesson we have learned is about value creation itself. Every leader has pension plans with entirely new kinds of programmes and options. Certainly some to determine how “the new” is born. We have realised that innovation itself is ever employees did not welcome the change. But many did, and several aspects of the evolving. Over a century, we have added fundamental research to development. new programme are viewed as leading innovations. We have collaborated with universities and governments. We embraced open source. We selectively acquired companies. And most recently, we have generated10