Passenger reservation information system222222

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Passenger reservation information system222222

  1. 1. Ashutosh singh(65) 076064 Mechanical
  2. 2.  Second largest network under single Management Largest Employer in India 12 million Passenger everyday 15 Zones, 6853 stations, 300 yards
  3. 3.  Rising input cost upto 200% Unavailibility of easy, correct & timely access to information Proper management of resources Better Customer Service
  4. 4.  Reduce cost Reduce burden on staff Improve efficiency Provide better Customer Service
  5. 5.  Adoption of Customer-centric IT applications  PRS  UTS  NTES  FOIS
  6. 6.  Integration of all reservation counters  CONCERT ( Country wide Network of Reservation and Ticketing counters) National Train Enquiry System (NTES)  Running position and arrival of train  Information passed on to customers via IVRS and Web
  7. 7.  Passenger Reservation System (PRS)  Web enabled  Journey Planning/Fare/Availibility  Reservation between any pair of station  Automatic upgradation  Uses centralized database  97% reservation made through PRS presently
  8. 8.  IRCTC To remove burden on employees at booking counters. Online ticket reservation system Payments can be made both on Debit/Credit Card Uses the Centralised database of Railways
  9. 9.  Freight Operating Information System (FOIS) Instant information of current status of goods in transit Helps in managing inventory Helps in assest utilization
  10. 10. Benefits to customers Transperancy Universal Booking Counters Upgradation/ instant update of Status Reduced wait time Customer satisfaction
  11. 11. Benefits to Railways Increased efficiency Optimal utilisation of berths Analysis of traffic pattern for better overall planning Reduction in Revenue losses Saving on Manpower Eliminate possibilities of fraud
  12. 12. THANK YOU

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