Dealing with "Difficult" People: A Guide to Conflict Resolution
by G&A Partners on Oct 27, 2010
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G&A Partners presents a guide on dealing with those occasionally troublesome folks in your workplace. ...
G&A Partners presents a guide on dealing with those occasionally troublesome folks in your workplace.
As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique session will show you how to stop falling victim to difficult people.
This training will help you recognize the effects of conflict, identify causes of conflict, deal with “difficult” personalities, communicate effectively to avoid conflict, and resolve and manage conflicts.
Need some more HR guidance? Visit us online at www.gnapartners.com. We can help.
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