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G7 tech solutions corporate profile



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  • 1. G7 Tech Solutions Pvt Ltd © 2013 G7 Tech Solutions. All Rights reserved 1
  • 2. About G7 Tech Solutions Pvt LtdFounded in 2008Over 150+ consultantsHead quartered at BangaloreOperational presence in Karnataka © 2013 G7 Tech Solutions. All Rights reserved 2
  • 3. Brief about G7 Tech SolutionsG7 Tech Solutions, part of G7 Group of companies, is a niche global ITSolutions and ITES Company with a distinction of providing innovative ITsolutions and services across the entire business value chain in: EnterpriseSolutions , BPO/KPO Services, E-commerce, Web services, IMA Services andSaaS based on-demand offerings such as HRMS, Lead Management system.G7 Tech Solutions advise, consult, implement, and support using Industryproven methodologies giving benefits on their Return on Investment tocustomers, to derive advantages to improve lead times across various businessprocesses in manufacturing, retail, IT & ITES and Infrastructure ManagementServices (IMS) in Emerging Markets and Mature Markets. We have a provenrecord of achieving customer success in these specific industry verticals © 2013 G7 Tech Solutions. All Rights reserved 3
  • 4. Advantages Efficiency in Operations & Effectiveness in Results Professional Contact Centre Operations Technology edge  Efficient IMS team for desktop/server management  IVRS, Auto dialer, Auto Call Distributor, Call Recording  Integrated Phone / SMS / Email / Web Chat Services  In-house CRM  Superior Infrastructure to match MNCs Effective Relationship Management Continuous innovation Flexibility and dynamism to accommodate needs © 2013 G7 Tech Solutions. All Rights reserved 4
  • 5. Our Technology Infrastructure Technology IT Infrastructure Security Controls• 24X7 Scalable Capacity • 100% power backup • Defined policies and procedures• Robust Communication • Dedicated data center adhering to Infrastructure (CISCO) with: • 12000 sq ft international facility ISO 27001:2005 • Digital EPABX and VoIP • Robust network communication ISO 9001:2008 • Individual digital extensions • Scalable network architecture • Policy driven system and data for Executives and systems security controls • Complete IVRS Solution with • Redundant network and • Incident logging, reporting, database integration communication devices response, control and • Dedicated PRI lines, call • Real Time Network security monitoring system recording and monitoring • High speed internet bandwidth • Physical security controls • Automatic Dialers & Call • Access control Distributors • Role based provision • 100% data backup • Closed Circuit Security cameras © 2013 G7 Tech Solutions. All Rights reserved 5
  • 6. Our Competency • Handling : • Continuous investment in people related practices People • Lead GenerationProcess • New Customer Engagement • Mandatory training on process • Field Support Operations • Mandatory training on people handling, software applications • Technical Support & Communication • Data capture , Analytics & Reporting • Associates speaking more than • Seamless Coordination with 10 Languages stakeholders • Professional supervisorial force • Multilingual capability • Training / Certifications include: • 100% Achievement on timelines for • Six Sigma Black Belt deliveries • Principles and Practice of process • 99.75% Achievement on Accuracy • Hard Core Selling • 98% Compliance to Quality Parameters • Integration of data capturing mechanism with channels of communication and reporting system © 2013 G7 Tech Solutions. All Rights reserved 6
  • 7. Our BPO Offerings Information Insurance Telecom Life Science Technology• Lead Generation • Lead Generation • Lead Generation • Patient• New Business • New Business • New Business Relationship Acquisition Acquisition Acquisition Management• Policy Servicing • Email Services • Customer Service • Primary Data• Renewal • Chat Service • Email Services Collection Management • Collection • SMS • Call centre• Appointment Management support for • SMS Generation Pharmaco- Management • Collection vigilance• Procuring Policies • Query Handling • Query Handling • Back Office• Business • Grievance Support Analytics Management © 2013 G7 Tech Solutions. All Rights reserved 7
  • 8. Our IT OfferingsSoftware development, implementation and services are the main objectives ofG7 Tech Solutions where we offers both on-premise and cloud based softwareapplications. Our offerings are listed below: Human Resource Management System Lead Management System Material Management System E-Commerce & web services © 2013 G7 Tech Solutions. All Rights reserved 8
  • 9. Our Quality Management System Certified with ISO 9001:2008 Compliant to ISO 27001:2005 Process approach Demonstrated continual improvement Verified consistency of quality deliverables Satisfied customers © 2013 G7 Tech Solutions. All Rights reserved 9
  • 10. Contact Us G7 Tech Solutions Private Limited No 86, 3rd & 4th Floor, Gokul Towers , MSR Road, Gokula, Bangalore - 560 054. INDIACorporate Office & Delivery Center Web• + 91 – 80 - 49316666 • www.g7techsolutions.inFax Number Email• +91 – 80 – 42664123 • responses@g7techsolutions.in © 2013 G7 Tech Solutions. All Rights reserved 10