Increasing The ROI On Next Gen Store SystemsIncreasing The ROI On Next Gen Store Systems
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Increasing The ROI On Next Gen Store SystemsIncreasing The ROI On Next Gen Store Systems

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More than 75% of retailers are planning to replace their POS hardware in less than 4 years, according to Boston Retail Partners 12th Annual POS Benchmark Survey....

More than 75% of retailers are planning to replace their POS hardware in less than 4 years, according to Boston Retail Partners 12th Annual POS Benchmark Survey.

Register today for this webinar to access more of the survey results and as well as learn how you can better manage the technology procurement process in a way that not only makes your life simpler but could help reduce acquisition costs.

Key points include:
- Investment priorities of retailers around store systems;
- Adoption plans for mobile solutions;
- A simpler hardware procurement process;
- Key steps to managing costs.

More in: Business , Technology
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  • 1. Ken  Morris   John  Pruban   Andrew  Gaffney  Principal   President   Editor  Boston  Retail   tekservePOS   Retail  TouchPoints  Partners  
  • 2. Your  GoToWebinar  A;endee  Viewer  is  made  of  2  parts:   1. Viewer Window 2. Control Panel Type your question here
  • 3. #LiveWebinar hashtag.
  • 4.   Launched in 2007  Over 20,000 subscribers  To provide executives with relevant, insightful content across a variety of digital mediumFree subscription to our weekly newsletter:www.retailtouchpoints.com/signup
  • 5. Ken  Morris   John  Pruban  Principal   President  Boston  Retail   tekservePOS  Partners   Andrew  Gaffney   Editor   Retail  TouchPoints  
  • 6. 12th Annual POSBenchmarking Survey Mobilizing POS August 2011
  • 7. Agenda  About Boston Retail Partners  POS Benchmarking Survey   Areas of Focus   Hardware Trends   Mobile Offerings   Networks  Virtualization of POS   Cost Comparison   Opportunities  The Future   Shifting Retail   The Network is the Key   The Future is Now
  • 8. About Boston Retail Partners  Established in 2009, we are a leading independent retail/wholesale management services firm  Built with a unique professional profile   Managed by industry-recognized leaders   All firm members have retail line management experience o  Several served as officers of major corporations o  Comprehensive functional and technical experience   Recruits experienced professionals in retail technology, store operations, merchandise management, and supply chain management  Relevant experience working with both hardline and softline retail companies on strategy, selection, and deployment of merchandise and supply chain solutions  History of serving acknowledged industry leaders (for example) o  Brooks Brothers o  Target o  J. Crew o  Ann Taylor o  Kohl’s o  Limited Brands o  TJX o  TBC Corp o  Charlotte Russe o  Bob’s Furniture o  Vera Bradley o  Polo Ralph Lauren  No exclusive partnerships or alliances with software or hardware providers
  • 9. BRP Experience
  • 10. Agenda  About Boston Retail Partners  POS Benchmarking Survey   Areas of Focus   Hardware Trends   Mobile Offerings   Networks  Virtualization of POS   Cost Comparison   Opportunities  The Future   Shifting Retail   The Network is the Key   The Future is Now
  • 11. Survey Overview•  Surveyed more than 500 top U.S. retailers•  Online responses solicited in November/December 2010•  Respondents generally C- level or VP/ Directors of Store Systems•  Offers insight into store-level tactics and strategies in industry•  Results premiered at NRF in January 2011
  • 12. Areas of Focus•  Retailers focusing on POS hardware and mobile solutions•  There are far more areas of increased spending this year versus last year which means pent-up demand will drive these focus areas.
  • 13. Hardware Replacement[Trend] •  In the last few years, there has been a resurgence of interest in upgrade or replacement of POS systems. •  Retailers have realized the importance of a strong POS system to support the customer and associate at the store.
  • 14. Hardware Virtualization[Opportunity] •  We have seen tremendous interest in virtualization at the home office with most retailers moving from a distributed model to a central, virtual model. The time has come for retailers to consider this model in the store environment where most have already embraced the concept for many in-store applications.
  • 15. Mobile Offerings[Opportunity] •  Between the growing acceptance of smartphones and consumers’ need for instant access to information, mobile is becoming a force to be reckoned within the industry.
  • 16. Networks[Opportunity] •  The more mobile computing we do the more important the network becomes – we can use it to access content and product information from vendors, we can utilize host-based analytics along with geo-location capabilities to price and promote products in real-time to our best customers and allow them to use social networking to solicit feedback from their friends. Networks
  • 17. Agenda  About Boston Retail Partners  POS Benchmarking Survey   Areas of Focus   Hardware Trends   Mobile Offerings   Networks  Virtualization of POS   Cost Comparison   Opportunities  The Future   Shifting Retail   The Network is the Key   The Future is Now
  • 18. Virtualization of POS•  Retailers are already experimenting with centralization with many already centrally running loss prevention, pricing, inventory, replenishment, and fulfillment – point- of-sale offers retailers additional opportunities
  • 19. Virtualization of POS•  Retailers can move dollars usually allocated to the POS environment and focus on more strategic POS initiatives to enhance and personalize the customer experience.
  • 20. Opportunities of Virtualization•  Reduced initial hardware costs•  Reduced deployment time•  Simplified hardware maintenance•  Labor savings•  Simplified software upgrades•  Simplified PCI compliance•  Reduced training costs•  Reduced telephone costs•  Increased customer service•  Better business agility and flexibility
  • 21. Agenda  About Boston Retail Partners  POS Benchmarking Survey   Areas of Focus   Hardware Trends   Mobile Offerings   Networks  Virtualization of POS   Cost Comparison   Opportunities  The Future   Shifting Retail   The Network is the Key   The Future is Now
  • 22. Shifting RetailWal-Mart CEO predicts tech "inflection point" this yearMobile and other technologies are shifting the way retail operates, and thisyear is likely to bring even bigger change, Wal-Mart CEO Mike Duke saidat the World Economic Forum in Davos, Switzerland, this week.
  • 23. The Network is the KeyThe Network is theCenter of the Universe! •  Mobile shopping •  Guided selling •  Real-time analytics •  Social purchasing •  2D Product Info •  Higher up-time •  Lower Cost….. •  Lower Cost….. •  Lower Cost…..
  • 24. The Future is Now
  • 25. The Future is NowWe are at a strategic inflection point where the network is takingcenter stage, this enables a mobile world where consumers driveself checkout on their smart phone, interact with their friends inreal-time on purchase decisions, and receive discounts andpersonalized pricing as they are shopping. This creates a win both for the consumer, and for the retailer who may use less POS equipment in their stores avoiding those additional hardware costs.
  • 26. QuestionsTo request a copy of BRP’s 12thAnnual POS Benchmarking Survey:Mobilizing POS or Reinventing theStore Environment: Virtualization ofRetail Point-of-Sale please visitwww.bostonretailpartners.com.
  • 27. Using Consolidation in ….Increasing The ROI onthe Next Gen Store SystemsPurchasing & Maintenance TrendsJohn Pruban, President & CEOtekservePOSAugust 23, 2011
  • 28. C Procurement & Maintenance Trends / ChallengesWithin  today’s  environment  …  comes  a  whole  new  set  of  challenges  !
  • 29. C Procurement & Maintenance Trends / ChallengesAs a retailer, how do I… •  Improve customer service and experience? •  Increase revenue? •  Find new / better ways to reduce expenses?
  • 30. C Procurement & Maintenance Trends / ChallengesInvesting in Technology!According to Boston Retail Partners’ (BRP) 12th Annual POSBenchmarking Survey, more than 50% of all retailers areplanning to increase spending over the next 12 months in:  POS Hardware  Mobile Solutions  CRM  POS Software
  • 31. C Procurement Trends / Challenges "   More technologies coming into IT and/or onto network. "   Within each technology, more options to chose from, more vendors in the mix. "   Significantly reduced hardware lifecycles. "   More research to perform: •  Next generation options for an existing platform. •  Competitive options for an existing platform. •  Matching options for a designed specification. •  Specification design for a particular need. "   Less OEM representation at a direct level. "   Less people to execute research, negotiation and fulfillment. "   Increased pressure to ensure best possible price: RFPs, auctions and multiple bids at all times.
  • 32. C Typical Approach to Hardware Procurement Technology Research Price Negotiation / Bid Process OEMs / Retailers Solution Fulfillment Providers •  Leveraging volume •  NextBasic order processing, existing platform. •  generation options for an PO, Shipment Management •  RFP •  Competitive options for an existing platform. •  Auction Execution •  Matching options for a designed specification. •  Management of logistics, timetables, •  Three bids at all times etc. •  Specification design for a particular need. •  Cost + purchasing programs
  • 33. A Consolidated Hardware ApproachWhat to do ???  Find consolidated sources of information through Outsourcing Innovation
  • 34. A Consolidated Hardware Approach OEMs / Retailers Technology Research Solution Price Negotiation / Bid Process Providers Fulfillment
  • 35. Purchasing Keys to success …"   Look for vendor with true OEM relationships, not just through distribution channels."   Ensure yourself of a broad product management portfolio … more under one roof."   Demand transparency … Cost Plus purchasing programs."   Understand core competencies and market position."   Look for vendor that can be leveraged or “blurred” into other business areas … "   Repair & maintenance "   Warranty entitlement, consumable management "   Logistics, end state of asset "   Retired asset handling
  • 36. How consolidation saves you money and time …"   Create efficiencies and save time by… "   Free up valuable internal resources to focus on core tasks. "   Less vendors; less shipping, tracking, invoices, POs to manage; less process’; less headaches; less risk, more success. "   Eliminate time spent on researching new technology, vendors and trends. "   No longer need to get competitive bids or re-bidding every time the equipment needs to be ordered. "   Make better business decisions off real-time, transparent, consolidated data visible 24/7/365. "   No more guess work on warranties; tracked, managed and when warranties are up, equipment can be shifted over to the contract for a seamless transition.
  • 37. About tekservePOS… "   Established in 2001, tekservePOS is a national POS technology and IT solutions provider. "   10 years experience as a retail-focused company helping to consolidate vendors within the retail IT supply chain. "   Key customers include:tekservePOS •  •  Office Depot Williams-Sonoma •  •  Eddie Bauer The Container Store •  The Children’s Place •  Neiman Marcus •  The Sports Authority •  Von Maur •  Walgreen’s •  J. Crew •  Brown Shoe •  Brooks Brothers •  Dollar Tree •  Polo Ralph Lauren "   Solution base includes: "   Hardware Procurement "   Project Rollout Services "   Repair & Maintenance "   Help Desk "   Software
  • 38. New Content on Vendor ConsolidationNew whitepaper available:The New Realities OfManaging Store InvestmentsDownload Now:http://rtou.ch/Store-Investments  
  • 39. Thank you!Any questions?For more information, contact:John Pruban,(847) 805-9060jpruban@tekservepos.com
  • 40. Your  GoToWebinar  A;endee  Viewer  is  made  of  2  parts:   1. Viewer Window 2. Control Panel Type your question here
  • 41. Ken  Morris   John  Pruban  Principal   President  Boston  Retail   tekservePOS  Partners   Andrew  Gaffney   Editor   Retail  TouchPoints  
  • 42. You  can  download  this  presentaCon  here:   h;p://rtou.ch/increase-­‐roi