This presentation contains two slides which have been prepared by our friends from Holaba in Shanghai. They contain NPS scores and a quite interesting "brand planet" concept for the key social networking sites in China.
Recommendation scores of social networking sites in China
FUTURELAB<br />Net Promoter Scores®by Social Media Network in China<br />Total respondents = 9,624<br />N per brand: 1,509 – 7,393<br />For more info: firstname.lastname@example.org<br />Research by:<br />About the score<br />Respondents have been asked to answer on a scale from 0-10 : How likely are you to recommend this social network to a colleague or friend? The % of those scoring 0-6 (detractors) has been deducted from the % of those scoring 9-10 (promoters). This gives the above score.<br />Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld<br />
FUTURELAB<br />The Tencent Brand Planet<br />How to read this graph<br />This graph looks at the shopping scores for various brands among Tencent promoters (those scoring 9 or 10 on likelihood to recommend Tencent).<br />Shopping scores are compiled by using customer satisfaction and loyalty data for these brands. A high score, means high satisfaction/loyalty. A low score means the opposite.<br />In short, this means that promoters of Tencent are most likely to be extremely satisfied with and loyal to Adidas, yet have very little time for Eastcom.<br />Concept, data and analysis by:<br />For more info: email@example.com<br />