www.patchworkhq.com  @patchworkhq
Patchwork                              FutureGov change management                              approach, specialising in ...
Other FutureGov projects:
Introducing Patchwork  VIDEO  http://vimeo.com/49825473                              www.patchworkhq.com
The Question  How can we free up people involved in  safeguarding to prioritise their time  with clients, join up services...
A new kind of enterprise ITRef: Prof Sue White, University of Birmingham   www.patchworkhq.com
to          Lee	  Bryant,	  Headshi0	  networks…
Where we started from – September 2009                                www.patchworkhq.com
Initial hypothesisA light-weight web app thatdraws existing data from eachagency’s system, as well as thechild and family,...
Co-design
Human networks matter                                                                       Other	                     	  ...
Relationships are elusive     “Most social work teams (60%) are   operating with a 20%–30% vacancy rate       and 12% turn...
Simplicity is valuable        “We used to know there was an issue by               how thick the file was”                ...
The user priorities                      www.patchworkhq.com
The design              1	                	               www.patchworkhq.com
Multi-agency, multi-area                           www.patchworkhq.com
Feedback from Patchwork Users“It doesn’t take any trouble to pick up thephone (once you know who to call)”“It saves us so ...
Government grade secure infrastructure
Patchwork as a Munro Exemplar          “Whilst it will always be necessary to have          systems for storing documents,...
Where nextFamilies functionality: connecting individualsin households and supporting familyintervention programmesAnalytic...
Dominic Campbelldom@wearefuturegov.com   @dominiccampbell http://patchworkhq.com
Patchwork February 2013 UK
Patchwork February 2013 UK
Patchwork February 2013 UK
Patchwork February 2013 UK
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Patchwork February 2013 UK

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Patchwork February 2013 UK

  1. 1. www.patchworkhq.com @patchworkhq
  2. 2. Patchwork FutureGov change management approach, specialising in the use of digital technology to deliver local public services differently Design | Technology | Change Patchwork is a multi-agency networking website, allowing front line staff to quickly and easily establish a virtual team to provide joined-up services to an individual www.patchworkhq.com
  3. 3. Other FutureGov projects:
  4. 4. Introducing Patchwork VIDEO http://vimeo.com/49825473 www.patchworkhq.com
  5. 5. The Question How can we free up people involved in safeguarding to prioritise their time with clients, join up services around children and families and surface patterns for earlier intervention sooner? www.patchworkhq.com
  6. 6. A new kind of enterprise ITRef: Prof Sue White, University of Birmingham www.patchworkhq.com
  7. 7. to Lee  Bryant,  Headshi0  networks…
  8. 8. Where we started from – September 2009 www.patchworkhq.com
  9. 9. Initial hypothesisA light-weight web app thatdraws existing data from eachagency’s system, as well as thechild and family, and presents itin a useful way. www.patchworkhq.com
  10. 10. Co-design
  11. 11. Human networks matter Other     Rela3ve Agency   GP/   health   visitor   Neighbour   Detec3ve   Sergeant     Mother Peers   Child   Social   Worker   Youth   Worker   Teacher   www.patchworkhq.com
  12. 12. Relationships are elusive “Most social work teams (60%) are operating with a 20%–30% vacancy rate and 12% turnover which means relationships aren’t consistent” Association of Directors of Childrens Services and Society of Local Authority Chief Executives www.patchworkhq.com
  13. 13. Simplicity is valuable “We used to know there was an issue by how thick the file was” “You should see my Desktop on my PC, there’s files everywhere. If I don’t have the file in front of me it doesn‘t exist” “I don’t pine for paper files” “They asked me how I would improve ICS, I said just make it a big giant field. Everyone laughed, but I was serious” “I feel that we are trying to represent “I’d like to see my the content of a child’s life in a notes like layers in computer format. People are not like Photoshop” that and it makes me upset” www.patchworkhq.com
  14. 14. The user priorities www.patchworkhq.com
  15. 15. The design 1     www.patchworkhq.com
  16. 16. Multi-agency, multi-area www.patchworkhq.com
  17. 17. Feedback from Patchwork Users“It doesn’t take any trouble to pick up thephone (once you know who to call)”“It saves us so much time”“Where we see a health need, there could be agreater social need down the road”“It will sit quite nicely below our thresholds atthe moment” www.patchworkhq.com
  18. 18. Government grade secure infrastructure
  19. 19. Patchwork as a Munro Exemplar “Whilst it will always be necessary to have systems for storing documents, recording events and decisions and gather data, it is important that the use of technology does not become reduced to these important but rather static functions. There is growing evidence of smaller scale, pilot design projects. It would be useful to illustrate this with an exemplar…” The Munro Review of Child Protection Progress Report: Moving towards a child centred system
  20. 20. Where nextFamilies functionality: connecting individualsin households and supporting familyintervention programmesAnalytics: identifying need and changingcircumstances intervening early, mapping andmanaging connectionsDesign for more and more use cases: a widerange of multi-agency applications, includingvictim support, homelessness and others www.patchworkhq.com
  21. 21. Dominic Campbelldom@wearefuturegov.com @dominiccampbell http://patchworkhq.com

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