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Desis Lab RMIT, Melbourne May 2013

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Dominic Campbell spoke at RMIT on how design and technology can be used to transform local public …

Dominic Campbell spoke at RMIT on how design and technology can be used to transform local public services

http://www.desis-lab.org/events/wellthatsallverynicenowhowdowechangeworldpaneldiscussiondomcampbellfuturegov

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  • 1. www.wearefuturegov.comThat’s all very nice, but now how do wechange the world?(or scaling craft and the role of design, technology and change)
  • 2. The personal!•  Me, my world view and my story!
  • 3. The whole motley crew
  • 4. http://davidbarrie.typepad.com/
  • 5. The world is full of goodintentions and ideas
  • 6. Delivery is everythingInnovation is the act of doing, turning abright idea into momentum and meaningfulchange, not being the most well read onothers being innovativeIdeas aren’t the hard bit, applying yourself tomake meaningful change happen is
  • 7. Diversity is key: mutuallydependent disciplines
  • 8. Design brings with itThe right questionsAn attention to detail in defining theright problemA relentless focus on humans at thecentre (usually)Intelligent and elegant solutions
  • 9. But it also needsthe resilience of changeandthe reach of tech
  • 10. IDEASPIPELINESUPPORTEDPROJECTSCOREPROJECTSIDEAS PIPELINEOPEN CALL FOR IDEASSIMPLE.CO CHALLENGESHACKATHONSCORE PROJECTSIDEAS LABPOP CASHMONEY MANAGEMENTCAB MENTOR SCHEMESUPPORTED PROJECTSFOOD + LAND SHARINGLIFT-SHARINGHERETOIDEASLAB COMMUNITYORGANISERIt needs you to act entrepreneurially,to take a punt on things
  • 11. Designing and scaling human-centred services
  • 12. www.patchworkhq.com@patchworkhq
  • 13. www.patchworkhq.comHow can we bring together the best ofsocial technology, service design andpassion for change in local publicservices to develop a new approach tobetter connect frontline individuals andorganisations around clients?Patchwork: the thesis
  • 14. www.patchworkhq.comInitial (tech driven) hypothesiswww.patchworkhq.comA light-weight web app thatdraws existing data from eachagency’s system, as well as thechild and family, and presents itin a useful way.
  • 15. www.patchworkhq.comPhase one: design research insight
  • 16. www.patchworkhq.como  Interviewing front line practitionerso  Interview with clientso  Attending multi-agency working groupso  Facilitating workshopso  Shadowing a home fire risk checko  Meeting with ICT to secure a developmentenvironmento  Meeting with Information Governance to develop asharing protocol to support the prototype.Methodology
  • 17. www.patchworkhq.comThe user priorities
  • 18. www.patchworkhq.comHuman networks matter
  • 19. www.patchworkhq.comThe design1    
  • 20. www.patchworkhq.comElegant human friendly enterprise tech
  • 21. www.patchworkhq.comBacked up by some serious change management
  • 22. www.patchworkhq.comThe proof of concept for Victoria (with MAV)Council Client GroupYarra 20 Enhanced Clients: Maternal Child HealthServicesCity of Melbourne 20 Enhanced Clients: Maternal Child HealthServicesBrimbank 20 young people Youth ServicesWyndam 3 Universal Nurses and their case loads: :Maternal Child Health Service15 Young People: Youth ServicesKingston 50 Enhanced Clients: Maternal Child HealthServices
  • 23. www.patchworkhq.comAnd in numbers…100+ clientsmany more including theirfamilies70+ organisationsacross a range of serviceshealth, child protection, youthservices, early years andeducation100+ workersconnecting with children andtheir families
  • 24. www.patchworkhq.com
  • 25. www.patchworkhq.com
  • 26. www.patchworkhq.com2517Profiles online184Local authorityareas80%Diners are 80 +301Plates shared0.8Ave. distance betweenPair Ups (miles)15Longest Pair Upmonths3Now live in3 local autorities
  • 27. So where next?How do we ‘scale craft’*?www.wearefuturegov.com*Hat tip to Redmonk and@Monkchips for this one
  • 28. Creating the conditions for change and scale
  • 29. LeadershipCultureTools and skillsAn innovation spaceshiftsurrey.org
  • 30. SHIFT. FOCUS: DELIVERING THE NEXT 4 MONTHSRANGE OF PROJECTS:CORE PROJECTSAdult social careSupporting the RIE outcomes andfeeding into the development of aprototype self- assesment toolSam/Svenja, Dan / DomLooked after ChildrenDesigning assesments / infogathering tool (linked to adults)COMMUNITY CULTURE/COMMSCOREPROJECTSSUPPORTED PROJECTSSTRUCTURE OF A CORE PROJECTStakeholder engagement: JustinStudio Manager: ZoePointguard forsupported projects: SamProject Sponsors/ Managers:Dan. Ben, Dom, Carrie, EliotDesigners:SUPPORTED PROJECTSServiceLead(Surrey)ProjectLead(Shift)ProjectSponsorDesignTech CommsSHARED RESOURCESHIFT ROLESManaging and supporting apipeline of ideas from the widerorganisation, through a‘Shiftin a box’toolkit; Online tools,bookable surgeries, workshops,events and activities will supportand encourage ideas into action.Sam & CommsTECH BUILDSHIFT. FOCUS: DELIVERING THE NEXT 4 MONTHSRANGE OF PROJECTS:CORE PROJECTSAdult social careSupporting the RIE outcomes andfeeding into the development of aprototype self- assesment toolSam/Svenja, Dan / DomLooked after ChildrenDesigning assesments / infogathering tool (linked to adults)Emma, Ben / CarrieRe-ablementCOMMUNITY CULTURE/COMMSCOREPROJECTSSUPPORTED PROJECTSSTRUCTURE OF A CORE PROJECTStakeholder engagement: JustinStudio Manager: ZoePointguard forsupported projects: SamProject Sponsors/ Managers:Dan. Ben, Dom, Carrie, EliotDesigners:Emma, Svenja, MikeSUPPORTED PROJECTSServiceLead(Surrey)ProjectLead(Shift)ProjectSponsorDesignTech CommsSHARED RESOURCESHIFT ROLESManaging and supporting apipeline of ideas from the widerorganisation, through a‘Shiftin a box’toolkit; Online tools,bookable surgeries, workshops,events and activities will supportand encourage ideas into action.Sam & CommsTECH BUILDCreating a proof of concept module, which could form part ofa client management system in the longer term. The tool canpotentially offer support across Looked after Children, Adults andRe-Ablement, with the aim to deliver a proof of concept that canprovide an alternative to the mainstream procurement process.3/4months FutureDesign and build:self assessment andinfo captureFuture: clientmanagement systemCORE PROJECTSAdult social careSupporting the RIE outcomes andfeeding into the development of aprototype self- assesment toolSam/Svenja, Dan / DomLooked after ChildrenDesigning assesments / infogathering tool (linked to adults)Emma, Ben / CarrieRe-ablementDesigning tech tools to support there-ablement team, with a view tolinking it with Adults project.Svenja, Dan / CarriePatchworkImplementing Patchwork andsupporting troubled families in newways of workingEmma, Eliot, Dom (Sean)Shift DashboardHelping small sparks to grow usingShift tools, including Shift activitiesand eventsZoe / BenCOMMUNITY CULTURE/COMMSCOREPROJECTSSUPPORTED PROJECTSStakeholder engagement: JustinStudio Manager: ZoePointguard forsupported projects: SamProject Sponsors/ Managers:Dan. Ben, Dom, Carrie, EliotDesigners:Emma, Svenja, MikeSUPPORTED PROJECTSServiceLead(Surrey)ProjectLead(Shift)ProjectSponsorDesignTech CommsSHARED RESOURCESHIFT ROLESManaging and supporting apipeline of ideas from the widerorganisation, through a‘Shiftin a box’toolkit; Online tools,bookable surgeries, workshops,events and activities will supportand encourage ideas into action.Sam & Comms
  • 31. Some of the sticky issues aheado  Work with the big boy consultancies withaccess to markets as a route to scale?o  Change for change sake or change done right?o  Does scale lose the human touch or can wehave human as the new norm?o  Who will be the first social sell out? TheTumblr moment will define the socialinnovation sector.o  Scale craft, don’t industrialise anddepersonalise
  • 32. openco-designedco-ownedpersonalisedWell guess what?But imagine if public servicescould be *truly*…
  • 33. Time  to  put  on  the  big  boy  pants  We’ve  done  the  baby  thing,  the  playing  with  the  exci;ng  new  toys  we’ve  been  given,    
  • 34. Fit a circle? Get in touch!dom@wearefuturegov.com@dominiccampbell

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