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Auge y futuro desarrollo de las tecnologías de la Información y la Comunicación en India

Auge y futuro desarrollo de las tecnologías de la Información y la Comunicación en India



“Ciclo sobre India”, en colaboración con Casa Asia

“Ciclo sobre India”, en colaboración con Casa Asia
Som Mittal
Presidente de Nasscom. India.
Madrid, 31 de mayo de 2011



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  • Strategic Review 2008 Copyright NASSCOM. All rights reserved.
  • India's economy has grown at the compounded annual rate of 7% a year over the past 10 years. Continued growth at this rate implies a two-fold increase in personal consumption. In order to maintain this growth, around 30 million people annually will need to be added to middle/high income groups To enable inclusive growth, India will need to address demand-supply gaps in at least four key areas: healthcare, financial services, education and public services Traditional models are ineffective, too slow or too expensive in increasing access to services in rural areas, providing effective services at low prices for low income groups and bridging the urban-rural divide in access to specialised talent. For example, around 50% of India’s population is out of range of primary health care centres and has little access to trained doctors ICT solutions can enable new service models (e.g., telemedicine, mobile banking) that can overcome the limitations of traditional models in healthcare, financial services, education and public services in India
  • Strategic Review 2008 Copyright NASSCOM. All rights reserved.
  • What could determine success Leveraging the Indian market and global talent Leverage resources beyond outsourcing – new markets, new products, new models, new analysis The opportunity will be of creating a market and not in meeting the market need Will require innovation, new thinking and disrupting our existing models Reverse Innovation will change industries in the future – focus on providing high end technology at a price affordable to consumers With the growing impact of technology on life, society, and the economy technology-driven entrepreneurship will be the way forward Can we leverage today’s technology to drive our growth?

Auge y futuro desarrollo de las tecnologías de la Información y la Comunicación en India Auge y futuro desarrollo de las tecnologías de la Información y la Comunicación en India Presentation Transcript

  • The Rise and Future Development  of ICT in India 31 May, 2011 Casa Asia , Madrid
  • Key agenda Nov 11, 2011 Key growth trends in the IT-BPO industry Future outlook India – an emerging economy and market India and Spain
  • Indian market – opportunities unlimited Nov 11, 2011 Fastest Growing Democracy Vibrant Economy
    • A $ trillion economy
    • GDP growth rate at 8.6%
    • for FY11
    • Rated as one of the most attractive investment
    • destinations across the globe
    • Forex reserves of USD 303 bn,
    • as on March 2011
    Huge Domestic Market
    • Lucrative market of 1.2 bn
    • people, a young population
    • Growing middle class – will be
    • nearly 600 mn by 2025
    • The 5th largest consumer
    • market by 2025, worth over
    • USD 1,500 bn
    Infrastructure Investment USD 1.7 tn investment potential over the next 10 years Combination of Contemporary and Traditional Source: RBI, IBEF and McKinsey
  • Nov 11, 2011 Hub for Knowledge-based industries Large Automotive growth Retail market attracting major players Healthcare spending India’s automobile exports grew at 29 percent in FY11 125 Fortune 500 Companies have R&D bases in India Opportunity of USD 77 bn by 2013 Indian market – opportunities unlimited Increasing Connectivity
    • Fastest growing telecom market
    • in the world
    • 787 mn subscribers with 10-15
    • mn mobile subscribers being
    • added every month
    Source: MAIT, Frost & Sullivan, TRAI and IBEF Increasing Adoption of ICT
  • What is driving growth?
    • Booming Indian services and industry sector are providing the required impetus to economic growth
    • Growth primarily driven by the strong domestic market
    • Domestic savings rate at more than 35%
    • Rising index of global investor confidence – 3 rd most attractive FDI destination in the world
    • Rise in the size of the Indian middle class
      • Rapid rise in incomes will lead to an even faster increase in demand for consumer durables and expendables
    • Investments in improving infrastructure facilities (hydro, transportation, roadways, telecommunications, etc.)
    • Key emerging sectors in India – Infrastructure, Education, Health care, Insurance, etc.
    Nov 11, 2011 Source: A T Kearney FDI Confidence Index 2010
  • Nov 11, 2011
    • World anticipating shortage of working population in the future.
    • India is among the world's youngest nations, with a median age of 25 years.
    • India will see an increase in working age population from 63 percent in 2008 to 67 percent in 2020 .
    • India will have skilled resources that the world can leverage.
    Demographic dividend – Increasing working age population 55 53 Germany 83 75 Japan 750 920 India 207 222 US 40 41 UK 39 37 Italy 38 54 27 35 16 18 14 Retiree (60+ years), Millions 2008 2020 Significant shift
  • Increasing emphasis on education – science and technology professionals Source: NASSCOM, IAMR, Indiastat, UGC, MHRD, AICTE Technical Graduates (’000s) Technical & Post Graduates, (’000s) Non-technical & Post Graduates, (’000s) Non-technical Graduates (’000s) ENROLLMENT*** OUTTURN COMPOSITION 100% ~4 million Postgraduates 3 yr Engg Diploma/ MCA` 4 yr Engg Degree Science Graduates Commerce Graduates Arts + Other Graduates * Provisional estimates ** NASSCOM estimates based on past trends in annual enrollments / intake and outturn *** Enrollment figures reflect the total number of students enrolled across all years of study Technical graduates include people with a 4 year engineering degree, 3 year diploma or a masters degree in computer applications (MCA) Other Graduates****
  • Government spending on IT for masses Nov 11, 2011 Government leveraging technology for inclusive growth
    • 250,000 panchayats (village councils) to be connected through broadband
    • National eGovernance Program – 27 MMPs at the central and state levels
      • To make all Government services accessible to the common man, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man
    • Investments of INR 30-40 bn over the next four years on developing IT infrastructure
    • Unique ID Project (Aadhar) – Mission mode project for creating an unique Identity number for every resident in India
  • What will Aadhar do?
    • The Unique Identification number (Aadhaar) conceived by the Indian government is a 12 digit number for every individual, including infants.
    • Will enable 'anytime, anywhere, anyhow' authentication .
    • Creation of the world’s largest database – 1.2 bn people.
    Nov 11, 2011 geography                                                                                                                                                                                                                     Source: www.uidai.gov.in
    • Benefits and usage
    • Empowering poor and underprivileged residents to access government programmes and services such as – banking, public distribution system (PDS), education, healthcare, taxes, direct benefit transfers, etc.
    • Aadhaar will thus give migrants mobility of identity.
    • The focus resident segments are:
    • Below Poverty Line (BPL) families
    • Marginalized and the deprived
    • Landless labourers
    • Daily wage earners
    • Minorities (by caste, religion, region, etc.)
    • Migrants
    • Women
    • Children, especially those in the 6-14 age group
  • Nov 11, 2011 India has among the highest returns on foreign investment. Dan Scheinman, Cisco System Inc. We came to India for the costs, stayed for the quality and are now investing for innovation. India is not simply emerging, India has already emerged. India is a developed country as far as intellectual capital is concerned. US Department of Commerce By 2032, India will be among the three largest economies in the world. BRIC Report, Goldman Sachs Travyn Rhall, ACNielsen The Indian market has two core advantages - an increasing presence of multinationals and an upswing in the IT exports. Craig Barrett, Intel Corporation India has evolved into one of the world's leading technology centers. Why India? – Quote Unquote Source: IBEF Barack Obama, President, US Jack Welch, General Electric
  • However, there are challenges in the current environment
    • While we have a rising economy, there are problems to tackle
      • Upgradation of Infrastructure
      • Agriculture and land reforms
      • Lack of education and basic healthcare facilities
      • Income and social inequalities – bridging the gap
      • Bureaucracy and Governance
    • Steps taken to address these
      • Building world class airports – investments of USD 8 bn for mordernization of the airport infrastructure
      • Some of the largest infrastructure creation in the world (Golden quadrilateral - 5,400 Kms)
      • Transport alternatives – Metro Rail
    Nov 11, 2011 Its because we have problems that we have opportunities
  • Technology can transform India’s ability to provide basic services Basic services Potential technology and services’ solutions Healthcare 50% of Indians do not have access to primary healthcare – technology can provide it at half the cost Financial services 80% of Indian households are unbanked – technology can enable access for 200 million families Education India faces a 3-fold shortage in teachers – technology can address this through remote solutions (e.g., virtual classrooms, recorded lectures by senior faculty, modular multimedia content) Public services India suffers from a leakage of 40-50% in public food distribution – technology can ensure transparency
  • Key agenda Nov 11, 2011 Key growth trends in the IT-BPO industry Future outlook India – an emerging economy and market India and Spain
  • IT-BPO industry – the India story
    • A truly global industry
    • Mission critical in nature
    • Ever changing technology environment
    • Entirely people and skill based industry
    • Young industry - average age 27 years
    • Products and services are not defined, but are constantly evolving
    • Adhering to global policies and laws
    Nov 11, 2011 Direct employment of 2.5 mn and indirect employment of 8.3 mn professionals Indian IT-BPO Industry catalysing business transformation for global clients From USD 5.8 bn in FY 2000 to current estimates of USD 76 bn for FY11 Contributing to 9% of India’s incremental GDP; 26 % of India’s exports and 11% of services revenues Leader in the global sourcing landscape Strong growth in industry revenues Contributing to economy Employment generation Global leader Business transformation A unique industry
  • Current snapshot of i ndustry Sourcing model for IT-BPO exports FY2010 Engg Design & Products IT Services BPO Foreign Captives Foreign Providers Indian Providers IT-BPO revenues, USD bn Nov 11, 2011 19.1% IT-BPO exports by Geography, FY2011E IT-BPO exports by Vertical, FY2011E
    • 55% of total global sourcing market
    • Foreign providers – over 30% of the total market
    • Services delivered from 50+ locations and 20+
    • villages (Rural BPO)
      • Transformation, new business models, driving
      • organisation wide efficiencies
    • Emerging segments – healthcare, retail, RIM
    • and Asia-Pacific experiencing increased adoption
  • India’s value proposition
      • Sustained cost competitiveness
      • Sustained cost advantage of
      • 60 - 70%
      • Productivity gains and operational efficiencies
      • Abundant talent
      • Largest share (28%) of global talent pool
      • Quality and data security
      • High standards of quality and data security
      • Global quality certifications
    • Government policy
    • Overall policy approach has
    • aided IT-BPO growth
    • Targeted policy actions e.g.
    • ITAA, SEZ, Telecom
    • deregulation, etc.
    • Role of private enterprise
    • World class business
    • infrastructure - office space,
    • telecom, highways, etc.
    • Entrepreneurs providing key
    • input services like Training, etc .
    • Maturing landscape
    • Enhancing overall
    • value proposition
    • Adoption of Green IT,
    • focus on innovation
    • Proactive capability building
    • Investing with customers
    • in capability building
    • across domain,
    • process, technology
    Strong Fundamentals Robust ecosystem Enhanced value
  • India beyond cost – some examples
    • Outcome-based pricing model; Client: Global low-cost airline
    • Service provider benefits
      • 14% rise in revenues from client
      • Sales per day for new hires from 4 to 7
      • Lower attrition, flexibility
    Nov 11, 2011
    • Client benefits
      • Revenue growth by 33.1%
      • Sales conversion from 18 to 32%
      • Customer complaints down by 80%
      • 66% reduction in refund claims
      • Transformational Business impact across the value chain; Client: Global Bank
      • Client benefits
      • 20% reduction in cycle time, revenue addition of USD 21 mn
      • USD 21 mn reduction in net market risk, unmatched bond trades reduced to 10% from 22%
      • Banking operations – Efficiency up by 30% , 12% additional space creation, improved workflow and layouts
      • Improved customer experience – C-SAT score up by 40 bps
    • Value engineering services; Client: Medical solutions provider
    • Client benefits
    • Reduction in number of parts, production time, assembly time etc
    • Reduced 60% of initial component cost, against a target of 30%. Additionally, the solutions also reduced cost of inventories, which is a recurring cost advantage
    • Redesigned various mechanisms and integrated multiple parts
  • Key agenda Nov 11, 2011 Key growth trends in the IT-BPO industry Future outlook India – an emerging economy and market India and Spain
  • Global Megatrends Demographic shifts will fuel the growth of new sectors, markets and service lines Social, environmental and technology trends will create hitherto unseen opportunities and risks that could endanger up to a third of today’s market The addressable market for global sourcing will triple in size from USD 500 billion today to USD 1.5-1.6 trillion in 2020. 80% of incremental growth will be driven by opportunities outside the current core markets, verticals and customer segments The exports component of the Indian industry is expected to expand three-fold and reach USD 175 billion in revenues by 2020. The domestic component will grow to USD 50 billion, equal to today’s exports revenues. Future outlook for the industry – a redefined market with tremendous potential A Redefined Market Industry Outlook Nov 11, 2011 1 2 3 4 5 6
  • The industry’s vision for 2020 – Transform Business, Transform India 9 IT/BPO industry revenue potential 2020 225 175 50 FY2011E 59 17 76 Exports Domestic 3.5x USD billion Industry contribution by 2020
      • 7% of annual GDP
      • 30% of annual exports
      • 14.3 million * employment opportunity (direct and indirect)
      • Increased diversity (women are 50% of the total workforce)
      • 4-5 satellite townships around Tier-I cities
      • 8-10 Tier-II cities with upgraded basic and business infrastructure
      • ICT as the key enabler for delivery of public services
      • Innovation hub driving additional GDP contribution
    Note: * As global employment and non-linearity increase, the employment multiplier will decrease
  • Key agenda Nov 11, 2011 Key growth trends in the IT-BPO industry Future outlook India – an emerging economy and market India and Spain
  • India – Spain Opportunities
    • Indian industry can partner with Spanish companies to transform and offer innovative solutions that are competitive globally
    • Uniqueness of Indian market
      • A virgin market with new opportunities in the fast growing Indian domestic market
      • Large market, open for investment
      • Opportunity to sell more to India – Spanish companies can partner with Indian companies to enter the market
    • Potential areas for Spanish investments in India
    • Automotives industry
        • Pharmaceutical & Chemical Products
        • Food, beverages and Wine industry
        • Tourism industry
        • Textile, Garment & Apparel industry
    Nov 11, 2011
    • Technology Companies
    • Non-technology Companies
    Indian companies in Spain Nov 11, 2011 Spanish companies in India
  • In summary
    • Time to create win-win partnerships through entrepreneurial connect between India and Spain
    • Focussed efforts required to facilitate and enhance two way investments between the countries
    • Partnering with Spanish companies to promote their goods and services
    • To deepen co-operation in: Trade in goods, Information technology, Manufacturing sector, etc.
        • Technology and business services will play transformation role for countries and businesses
        • Globalization demanding higher efficiencies and competitiveness
    Nov 11, 2011
  • Thank You