CASE STUDY | NATO HEADQUARTERS
NATO HEADQUARTERS SELECTS FUJITSU TO DEPLOY
A NEW ENTERPRISE INFORMATION MANAGEMENT
» INFORMATION IS OF STRATEGIC IMPORTANCE FOR NATO HEADQUARTERS. THE PROVISION, CREATION AND EXTRAC-
TION OF INFORMATION IS FUNDAMENTAL TO THE WORK OF NATO HEADQUARTERS. INFORMATION HAS TO BE OF THE
HIGHEST STANDARDS OF AVAILABILITY, ACCURACY AND ACCOUNT-ABILITY. THE AIM OF THE ENTERPRISE INFORMA-
TION MANAGEMENT PROGRAM IS TO DRAMATICALLY IMPROVE INFORMATION EXPLOITATION.«
Catherine Gerth, Head of Archives and Information Management, NATO Headquarters
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CONCEPT – IMPLEMENTATION – SUPPORT
NATO Headquarters has placed its information network on a new »Not an easy task«, says Tim Hadden, Fujitsu’s Lead Architect for
footing and has chosen Fujitsu to take responsibility for the design, the NATO Headquarters’ project. He justifies that statement by
development, implementation and support of the new application pointing out the diverse forms of information, masses of documents
environment that will focus on making information services avail- and numerous disparate internal and external sources that feed into
able to around 80,000 NATO staff across the world. The deciding the organisation’s global information network.
factors in this selection were Fujitsu’s intelligent concept, its practi-
cal expertise in the field of enterprise information management and The call for tenders stipulated a multinational enterprise informa-
the commitment of its international project team. tion management system commensurate with NATO Headquarters’
vision and strategies for the benefit of around 2000 NATO Head-
CONTAINING THE FLOOD OF INFORMATION quarters’ staff. This required a combination of components such as
Planning for the establishment of a comprehensive Enterprise Infor- document management, web content management, records and
mation Management (EIM) system began with the NATO Headquar- archiving management and knowledge management.
ters team’s stated aim of significantly improving the provision and
availability of information at all its locations. In other words, giving
NATO Headquarters` staff an easy, fast and convenient access to all
the information they need to carry out their role and their duties.
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Additionally, there was a requirement for collaboration services and
translation support as well as search, indexing and access mecha-
nisms. The solution also had to be supported by portal technology
and integrated into NATO Headquarters’ existing environment.
To implement these requirements, NATO Headquarters was looking
for a system integrator and service provider which was not only capable
of creating the basic conceptual design for this ambitious project,
but could also implement it and subsequently provide operational
support. In addition, the requirements included not only migration
from the existing document management solution, but also training,
operational support and system maintenance for an initial period of
18 months. NATO Headquarters also requires its new partner to pro-
vide the EIM service desk for the remainder of the contract.
Fujitsu took up the challenge of developing a solution, as did a num-
ber of other international teams from top-flight global IT service
providers. Software technology partners, such as Microsoft with THE CUSTOMER
SharePoint, EMC with Documentum and Autonomy with its »mean-
ing-based technology« for content and knowledge management, all NATO, the North Atlantic Treaty Organi-
took part in developing the solution to meet NATO Headquarters’ zation, currently with 28 member coun-
requirements. Specialist expertise was provided by consulting and tries, has its headquarters in Brussels.
migration specialists from Docbyte, who contributed their excep- With numerous institutions, directorates,
tional Documentum skills. teams and committees, its public face is
that of a complex multilayered organisation with both military and
Fujitsu used this combination of different strengths, technology, civil management structures.
experience and expertise to create a solution concept that will be
delivered to NATO Headquarters’ decision making body in Brussels. www.nato.int
IN THE END THE BEST PROPOSAL WON
When NATO Headquarters examined the pricing of the shortlisted THE PROJECT
proposals it was realised that all the proposals would need further
work on the costs. Discussions, adjustments and amendments fol- The user-friendly compilation, retrieval and exchange of data, docu-
lowed and Fujitsu submitted its »best and final offer« (BAFO) at ments and information while maintaining maximum availability, security
the end of this process. and governance.
Development, implementation and support for an Enterprise Informa-
tion Management system for 2000 employees.
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