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Reference Case - Nato chooses Fujitsu

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  • 1. CASE STUDY | NATO HEADQUARTERS CASE STUDY NATO HEADQUARTERS SELECTS FUJITSU TO DEPLOY A NEW ENTERPRISE INFORMATION MANAGEMENT SOLUTION » INFORMATION IS OF STRATEGIC IMPORTANCE FOR NATO HEADQUARTERS. THE PROVISION, CREATION AND EXTRAC- TION OF INFORMATION IS FUNDAMENTAL TO THE WORK OF NATO HEADQUARTERS. INFORMATION HAS TO BE OF THE HIGHEST STANDARDS OF AVAILABILITY, ACCURACY AND ACCOUNT-ABILITY. THE AIM OF THE ENTERPRISE INFORMA- TION MANAGEMENT PROGRAM IS TO DRAMATICALLY IMPROVE INFORMATION EXPLOITATION.« Catherine Gerth, Head of Archives and Information Management, NATO Headquarters PAGE 1 OF 4 www.ts.fujitsu.com
  • 2. CONCEPT – IMPLEMENTATION – SUPPORT NATO Headquarters has placed its information network on a new »Not an easy task«, says Tim Hadden, Fujitsu’s Lead Architect for footing and has chosen Fujitsu to take responsibility for the design, the NATO Headquarters’ project. He justifies that statement by development, implementation and support of the new application pointing out the diverse forms of information, masses of documents environment that will focus on making information services avail- and numerous disparate internal and external sources that feed into able to around 80,000 NATO staff across the world. The deciding the organisation’s global information network. factors in this selection were Fujitsu’s intelligent concept, its practi- cal expertise in the field of enterprise information management and The call for tenders stipulated a multinational enterprise informa- the commitment of its international project team. tion management system commensurate with NATO Headquarters’ vision and strategies for the benefit of around 2000 NATO Head- CONTAINING THE FLOOD OF INFORMATION quarters’ staff. This required a combination of components such as Planning for the establishment of a comprehensive Enterprise Infor- document management, web content management, records and mation Management (EIM) system began with the NATO Headquar- archiving management and knowledge management. ters team’s stated aim of significantly improving the provision and availability of information at all its locations. In other words, giving NATO Headquarters` staff an easy, fast and convenient access to all the information they need to carry out their role and their duties. PAGE 2 OF 4
  • 3. Additionally, there was a requirement for collaboration services and translation support as well as search, indexing and access mecha- nisms. The solution also had to be supported by portal technology and integrated into NATO Headquarters’ existing environment. To implement these requirements, NATO Headquarters was looking for a system integrator and service provider which was not only capable of creating the basic conceptual design for this ambitious project, but could also implement it and subsequently provide operational support. In addition, the requirements included not only migration from the existing document management solution, but also training, operational support and system maintenance for an initial period of 18 months. NATO Headquarters also requires its new partner to pro- vide the EIM service desk for the remainder of the contract. Fujitsu took up the challenge of developing a solution, as did a num- ber of other international teams from top-flight global IT service providers. Software technology partners, such as Microsoft with THE CUSTOMER SharePoint, EMC with Documentum and Autonomy with its »mean- ing-based technology« for content and knowledge management, all NATO, the North Atlantic Treaty Organi- took part in developing the solution to meet NATO Headquarters’ zation, currently with 28 member coun- requirements. Specialist expertise was provided by consulting and tries, has its headquarters in Brussels. migration specialists from Docbyte, who contributed their excep- With numerous institutions, directorates, tional Documentum skills. teams and committees, its public face is that of a complex multilayered organisation with both military and Fujitsu used this combination of different strengths, technology, civil management structures. experience and expertise to create a solution concept that will be delivered to NATO Headquarters’ decision making body in Brussels. www.nato.int IN THE END THE BEST PROPOSAL WON When NATO Headquarters examined the pricing of the shortlisted THE PROJECT proposals it was realised that all the proposals would need further work on the costs. Discussions, adjustments and amendments fol- The user-friendly compilation, retrieval and exchange of data, docu- lowed and Fujitsu submitted its »best and final offer« (BAFO) at ments and information while maintaining maximum availability, security the end of this process. and governance. THE SOLUTION Development, implementation and support for an Enterprise Informa- tion Management system for 2000 employees. www.ts.fujitsu.com PAGE 3 OF 4
  • 4. CASE STUDY | NATO HEADQUARTERS CUSTOMER BENEFITS HARDWARE, SOFTWARE, SERVICES Fast, platform and application-independent management, provision Development, implementation and support for an enterprise informa- and distribution of data and information tion management system Integration of internal and external sources Software from User-friendly functions for searching and archiving – Microsoft: SharePoint – Microsoft’s solution for document and data High levels of availability and security in the information network management and the control of team-oriented cooperation Continuous end-to-end processes without the need for media conver- – EMC: Documentum – enterprise content management platform sion from EMC with comprehensive compliance and archiving functions Reliable IT governance – Autonomy: IDOL – software integrated into SharePoint for locating, editing and making available relevant information, – K2: – workflow management of business processes Migration from the existing Hummingbird environment Staff training System maintenance for 18 months Service desk support for 2000 NATO Headquarters staff for four years SUCCESSFUL IN A MULTINATIONAL TEAM FIRST THE BUSINESS REQUIREMENTS, THEN THE TECHNOLOGY There were many good reasons for selecting Fujitsu. The most sig- The team made use of the Fujitsu ATP methodology to ensure that nificant attraction proved to be the team’s commitment to creating all the requirements were systematically included in the design. The a solution that fulfilled all NATO Headquarters’ requirements by solution was developed according to the principle »first the busi- utilising state-of-the-art enterprise information management com- ness requirements, then the technology«. Project manager Stephan ponents. »Bid to win« was the motto with which the project team Attwood explains: »We explained to NATO Headquarters in very had faced the challenge and to achieve this, Fujitsu had assembled great detail how we planned to work cooperatively in order to de- an international team of experts. The Belgian team was supported liver the desired results.« In addition, the Fujitsu team took a server by specialists seconded from Fujitsu UK with experience of a com- to NATO Headquarters in Brussels with all the proposed software parable project. Fujitsu Germany brought similar expertise from the components and gave a practical demonstration of the solution. public sector and Fujitsu Netherlands and USA provided practical At the same time Fujitsu introduced the two qualified specialists knowledge in all aspects of the operation and control of enterprise with considerable enterprise information management experience information management. Experts from Microsoft, EMC, K2 and in public institutions who were to manage the project. Autonomy also supported the team, again illustrating Fujitsu’s fun- damental strength – its ability to make available the appropriate resources required for a customer’s project with its worldwide expertise and network of partners. CONTACT All rights reserved, including intellectual property rights. Technical data subject Fujitsu Technology Solutions GmbH to modifications and delivery subject to availability. Any liability that the data Customer Interaction Center and illustrations are complete, actual or correct is excluded. Designations may Mon. – Fri.: 8:00 a.m. – 6:00 p.m. be trademarks and/or copyrights of the respective manufacturer, the use of Email: cic@ts.fujitsu.com which by third parties for their own purposes may infringe the rights of such Phone: +49 (0) 1805-372 900 owner. For further information see ts.fujitsu.com/terms_of_use.html (each call 14 ct/min.; the prices for calls made Copyright © 2010 Fujitsu Technology Solutions GmbH from mobile devices can vary from this rate) Realization: www.tmc-gmbh.de (10052) PAGE 4 OF 4 www.ts.fujitsu.com

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