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OptimizingOperations throughO     i     h    hManaged Services     Room 4
Optimizing Operations through Managed Services – Room 4Reshaping IT     Face IT: Fujitsu’s Well Managed Workplace “now2”  ...
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Face ITFujitsu’s Well Managed Workplace “now2”                                          Copyright 2011 FUJITSU
Fujitsu’s internal CEMEA&I IT Workplace General information: New Office Workplace                            4            ...
Fujitsu’s Internal CEMEA&I IT Architecture                           Enterprise Strategy      Business Business Business B...
now2 Client Lifecycle Management    Consult       Strategy – clear IT roadmap (hardware, software, services)    Develop   ...
Customizing Services: Desk View Load®       Build                       Customization                               On-sit...
now2 Webshop  Simple and structured design including approval process –  mapping of self services f corporate employees l ...
now2 Software   Simple and structured design including approval process –   mapping of self services f corporate employees...
now2 Technical Facts Software Distribution based on Microsoft SCCM   Patch management with ITCU, ITMU (Security Updates)  ...
Client Health & Performance Check Carried out by Microsoft   Now2xp:   • “In general, the client is in very good condition...
now2 Internal Customer Satisfaction How satisfied are you with your now² client in general?    76% very satisfied + satisf...
IT Workplace RoadmapFujitsu’s Internal CEMEA&I IT Workplace Roadmap           2011                                      no...
now2 Roadmap Operating System Clients   Workplace Strategy is Windows 7 Enterprise – Recommendation: Migration in   2011/2...
now2 Lifecycle – Deployment Course  Workplace Lifecycle decision depends on:      Support      Backoffice Lifecycle      B...
How Mature is your IT Infrastructure? Identify where you are and where you want to be according to   Gartner IT Infrastruc...
Extended View Fujitsu’s Internal CEMEA&I Extended view of the IT infrastructure: Critical Success Factors            Suppo...
now2virtual Desktop Infrastructure                       18            Copyright 2011 FUJITSU
now2virtual Expectations                       19   Copyright 2011 FUJITSU
Optimized Desktop Scenarios                         Knowledge  Task Worker                              External User     ...
Ten Years of now2                    21   Copyright 2011 FUJITSU
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Face IT: Fujitsu’s Well-managed Workplace “now2” combines Cost Effectiveness with End-user Satisfaction
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Face IT: Fujitsu’s Well-managed Workplace “now2” combines Cost Effectiveness with End-user Satisfaction

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Fujitsu’s New Office Workplace (now2) covers Fujitsu’s internal IT workplace management throughout its lifecycle.

Murat Güven, Program Manager for Workplace at Fujitsu, explains how Fujitsu is taking its own medicine. Standardization and automation ensure highest service quality and raises Fujitsu’s end users’ productivity, while reducing risks and costs.

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Transcript of "Face IT: Fujitsu’s Well-managed Workplace “now2” combines Cost Effectiveness with End-user Satisfaction"

  1. 1. OptimizingOperations throughO i h hManaged Services Room 4
  2. 2. Optimizing Operations through Managed Services – Room 4Reshaping IT Face IT: Fujitsu’s Well Managed Workplace “now2” combines Cost Effectiveness with End User Satisfaction Murat Güven Program Manager Workplace Fujitsu 12:30 h 1
  3. 3. 2
  4. 4. Face ITFujitsu’s Well Managed Workplace “now2” Copyright 2011 FUJITSU
  5. 5. Fujitsu’s internal CEMEA&I IT Workplace General information: New Office Workplace 4 Copyright 2011 FUJITSU
  6. 6. Fujitsu’s Internal CEMEA&I IT Architecture Enterprise Strategy Business Business Business Business Business Business Process Process Process Process Process Process CIO Task: Business Applications & Support Close the Gap Workplaces and Mobility Solutions p y Security & IT Service Infrastructure Services and Support Business Desk Continuity Data and Voice Networks IT Infrastructure & Services 5 Copyright 2011 FUJITSU
  7. 7. now2 Client Lifecycle Management Consult Strategy – clear IT roadmap (hardware, software, services) Develop Structured selection of the suitable IT portfolio Customer-specific web shop with approval workflow – Procure self service and automation Efficiency of provision Deploy (personalized SW installation and delivery ex works) Manage Security and availability of th client t th hi h t d S it d il bilit f the li t to the highest degree – i t it integrity Support Automated self healing systems through AIS self-healing – efficiency Return old equipment and remarketing or Retire environment-friendly disposal – resource protection 6 Copyright 2011 FUJITSU
  8. 8. Customizing Services: Desk View Load® Build Customization On-site Management M t Services S i Installation I t ll ti Client System Customer LAN OS Module HDD Driver Di Distribution Customer Module Applications Fujitsu CEMEA&I Factory Operating p g System Customer Module Drivers DeskView Load® is a new technology and a process from Fujitsu CEMEA&I. DeskView Load makes it possible to customize and personalize business clients ex works and therefore enables better, quicker and more cost-effective delivery. 7 Copyright 2011 FUJITSU
  9. 9. now2 Webshop Simple and structured design including approval process – mapping of self services f corporate employees l d to efficiency. i f lf i for l leads ffi i 8 Copyright 2011 FUJITSU
  10. 10. now2 Software Simple and structured design including approval process – mapping of self services f corporate employees l d to efficiency. i f lf i for l leads ffi i 9 Copyright 2011 FUJITSU
  11. 11. now2 Technical Facts Software Distribution based on Microsoft SCCM Patch management with ITCU, ITMU (Security Updates) Own Wrapper for installations O W f i t ll ti Software Pool at all locations (>10 employee) Platforms Windows XP Professional SP3 (unattended installation) Windows Vista Enterprise SP2 (BDD with WIM) Windows 7 Professional SP1 (BDD with WIM) Multilingual (14 languages) Enterprise-, Enterprise- Common- and Individual-Software • Wise Packaging Studio • MSI Technology Local Admin Rights (open client) Global Group Policies Unified Logon S i t U ifi d L Script 10 Copyright 2011 FUJITSU
  12. 12. Client Health & Performance Check Carried out by Microsoft Now2xp: • “In general, the client is in very good condition. The tests and analysis of the log files didnt show serious deficiencies or security vulnerabilities.“ y Now2vista: • “Overall rating: 2.0” now2virtual / now2win7 - MS Services Risk and Health Assessment Program for Windows Desktop (WDRAP) : • “In summary the Fujitsu Managed Workplace and Managed Virtual Workplace based on Windows 7 and the environment it is managed in are in a very good state and meet the overall Microsoft recommendations.” 11 Copyright 2011 FUJITSU
  13. 13. now2 Internal Customer Satisfaction How satisfied are you with your now² client in general? 76% very satisfied + satisfied 70,00% , 60,16% 60,00% 50,00% 40,00% 30,00% 20,00% 15,79% 14 44% 14,44% 10,00% 6,72% 1,39% 1,49% 0,00% very satisfied satisfied indifferent sligthly dissatisfied very dissatisfied dont know 12 Copyright 2011 FUJITSU
  14. 14. IT Workplace RoadmapFujitsu’s Internal CEMEA&I IT Workplace Roadmap 2011 now2virtual 2010 now2win7 2009 2008 now2vista 2007 now2mobile 2006 now2thin 2005 now2xp 2 13 Copyright 2011 FUJITSU
  15. 15. now2 Roadmap Operating System Clients Workplace Strategy is Windows 7 Enterprise – Recommendation: Migration in 2011/2012 to ensure „Mainstream Support“ / S “ Aligned Migration to SCCM 2007 internally already started / in place in customer environments (SCCM 2012 planned) Managed Mobile Strategy: Focus on MS Phone 7, Android and Apple iOS Browser Standard-Browser is IE 8. IE9 planned for 2012 Office: Standard-Version Standard Version is MS Office 2007 Migration to Office 2010 SP1 with migration to Sharepoint 2010, Exchange 2010, Lync 2010 No MS Office 365 14 Copyright 2011 FUJITSU
  16. 16. now2 Lifecycle – Deployment Course Workplace Lifecycle decision depends on: Support Backoffice Lifecycle B k ffi Lif l Corporate Service Roadmap Technology (Security, Mobility, HW/SW) Totalnumber of u be omanaged clients „early adopter“ adopter“ - Optimized IT infrastructure enables HW refresh „late followers“ through soft-rollout - Deployment with more p g efforts depending on IT infrastructure maturity Preparation Preparation - Risk of hitting End of Mainstream Support Years 1 2 4 5 New Release New Release 15 Copyright 2011 FUJITSU
  17. 17. How Mature is your IT Infrastructure? Identify where you are and where you want to be according to Gartner IT Infrastructure Maturity Model1 Mi ft Infrastructure O ti i ti 2 Microsoft I f t t Optimization 2 Uncoordinated, Managed IT infrastructure Managed and Fully automated manual infrastructure with limited automation consolidated IT management, dynamic and knowledge capture infrastructure with resources usage exensive automation Business linked SLAs Knowledge capture and reused Knowledge capture K l d t automated and use automated 1 Little to no focus on Realization; beginning to Gaining efficiencies Managing IT like a IT infrastructure and take actions to gain and service quality business; customer- operations operational control through focused; proven, and visibility standardization, policy competitive development development, governance structures and proactive processes Moving to a managed Trusted partner to the environment business for increasing the value and competitiveness of business processes 16 Copyright 2011 FUJITSU
  18. 18. Extended View Fujitsu’s Internal CEMEA&I Extended view of the IT infrastructure: Critical Success Factors Support by the top management People A central IT team set up as a service unit Country and service managers appointed The standard workplace has been declared to be mandatory One brand has been established for the client Policies A hardware and software road map introduced Resolute use of security guidelines Concentrate on incident, configuration and change management + license management Gartner Fujitsu CEMEA&IProcesses Parts of the entire lifecycle with the highest ROI are improved first Policies Products People Management Software Products carefully chosen (e.g. Software Price Products Distribution, Distribution Monitoring etc) Processes Hardware and software rationalization and consolidation Achieve TCO of a "well managed Policies People Processes Products Price Price workplace“ Complete view of the IT infrastructure Have a transparent costing structure 17 Copyright 2011 FUJITSU
  19. 19. now2virtual Desktop Infrastructure 18 Copyright 2011 FUJITSU
  20. 20. now2virtual Expectations 19 Copyright 2011 FUJITSU
  21. 21. Optimized Desktop Scenarios Knowledge Task Worker External User Power User Mobile Worker Worker Standard apps Standard apps Standard apps High performance Standard apps Limited set of apps Personalization Personalization Individual apps Personalization Central data Central data Central data Personalization Local data Online usage Online usage Online usage Online usage Offline usage Security Static access Non-corporate devices Local & central data Remote access Home office Security Security Smartphone One size does not fit all! 20 Copyright 2011 FUJITSU 20
  22. 22. Ten Years of now2 21 Copyright 2011 FUJITSU
  23. 23. 22
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