Biometric Solutions - Has Biometrics in the Enterprise Come of Age?

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Biometrics, the science of identifying people by physical or behavioral characteristics, has been a successful technology in criminal justice for decades. It has increasingly become commonplace when travelling and even in interactions with many civil government organizations.

The enterprise has been slower to adopt the use of biometrics, but recently the investment case has begun to swing in favor of commercial deployments in both staff and customer facing systems. Companies are eager to benefit from biometric deployments, realizing improved security and data protection compliance, coupled with an ability to reduce costs through automation.

Dr. Alex Bazin, Head of Biometrics, Fujitsu examines those areas of commercial life where biometric systems are becoming increasingly commonplace: customer contact centers, time and attendance systems, password management and logical access control. He also discusses how biometrics might be affected by the trend of the moment, cloud computing.

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  • Very useful technology as it reduce human efforts, cost and also increase security.
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Biometric Solutions - Has Biometrics in the Enterprise Come of Age?

  1. 1. InnovationForum Room 12
  2. 2. Driving Business Performance with Industry Solutions – Room 12Reshaping IT Biometric Solutions - Has Biometrics in the Enterprise Come of Age? Dr. Dr Alex Bazin Head of Biometrics Fujitsu 17:30 h 1
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  4. 4. Biometric SolutionsHas Biometrics in the EnterpriseCome of Age?Alex BazinFujitsu UK & Ireland Copyright 2011 FUJITSU
  5. 5. Overview Drivers for change Customer contact centres C t t t t Time and attendance Password management P d t Identity as a Service Conclusions C 4 Copyright 2011 FUJITSU
  6. 6. Fujitsu in Biometrics 20 years in biometrics Significant investment in R&D through Fujitsu L b th h F jit Labs PalmSecure™ Match on Card Global biometrics expertise (UK, Japan, Canada, Australia, USA, p , , , , Finland) Membership of key national and international standards bodies Specialist product integration unit Full F ll managed service offering, d i ff i including project and service support 5 Copyright 2011 FUJITSU
  7. 7. Drivers for Change Increasing need for improved security High cost of fraud Additional threats through consumerisation of IT Additi l th t th h i ti f Demonstrable data protection compliance Reputational risk to enterprise Increase in enforcement action from Data Protection Commisioners Reduce costs through automation g Move to 24x7, mobile society has increased cost base High cost of traditional security proceedures 6 Copyright 2011 FUJITSU
  8. 8. Customer contact centres Phone banking fraud in the UK was valued at £12.1m in 2009 Caller th ti ti C ll authentication average costs are $1/min and can take up to 4 minutes Biometric caller identification Reduces risks of social engineering and identity fraud y Improves validation rates by up to 10% Allows automation of other transactions Reduces the cost to serve 1:N watchlists can flag known suspect callers 7 Copyright 2011 FUJITSU
  9. 9. Centrelink, Australia Voice authentication to allow automation of earnings reporting through call-centres (100 000+ call centres (100,000+ users) Customer profiling to identify fraud Further work underway to expand capability to other transaction types Fujitsu developed middleware F jit d l d iddl platform provides abstraction from specific matching vendors, allowing a mix-and-match approach 8 Copyright 2011 FUJITSU
  10. 10. Time and attendance Endemic payroll fraud in many industries (6% of wages in UK construction) Solutions need to be easy to use, high throughput and robust Biometric systems provide: Site security (ensure only cleared y( y staff allowed onsite) Prevents buddy punching or other fraud Regulatory compliance (tightly bind employees to immigration or qualification information) 9 Copyright 2011 FUJITSU
  11. 11. Mundra Port & Special Economic Zone, India Largest port operation company in India, running 15 ports Fujitsu deployed PalmSecure™ for use by port workers to: Prevent attendance fraud Ensure acc rate age payments Ens re accurate wage pa ments Improve port security Over 10,000 workers registered to use the system 10 Copyright 2011 FUJITSU
  12. 12. Password Management Logical access control Many organisations are concerned about password or token sharing especially in call centre environments Password resets account for 30% of P d t tf f all helpdesk calls and token management is also a significant expense Desktop biometric devices, such as PalmSecure™, provide a convenient ,p alternative to password and/or token infrastructure Secure printing can be enabled through PalmSecure™ infrastructure 11 Copyright 2011 FUJITSU
  13. 13. Railroad Maintenance, USA PalmSecure™ authentication allows 2,600 engineers across 50 depots to securely certify work carried out This improves Federal Railroad Administration (FRA) audit compliance for: When repair were completed What repairs were completed Who completed the repairs Management authorisation for parts ordering is also enabled for 400 office workers using the same infrastructure 12 Copyright 2011 FUJITSU
  14. 14. Identity as a Service – The Challenge Mobile devices and untrusted endpoints drive a greater need for other security measures By 2013, 33% of BI functionality will be consumed on mobile devices By 2013, more IT transactions will take place on mobile devices than PCs Cloud and the consumerisation of IT makes it challenging to establish a distinct identity for consumers of services More than 10m Americans are victims of ID theft each year Multiple devices, multiple tokens, changing locations 13 Copyright 2011 FUJITSU
  15. 15. Identity as a Service – The Opportunity Cloud environments make it easier and cheaper to deploy identity infrastructures to service multiple organisations Single cost of enrolment, greater user convenience Pay per authentication charging model ode Data residency issues can be managed User data never shared with service provider Mobile authentication can include: voice, face, palm, location and device at zero hardware cost for the service provider 14 Copyright 2011 FUJITSU
  16. 16. Exhibition stands Work Place Systems (Booth E6/E7) Multi-modal Multi modal (Palm vein and Fingerprint) PalmSecure™ Lifebook Series E Physical Access Control Biometric Match-On-Card Retail Solutions area Biometrics Enrolment Case (Visa enrolment solution) PalmSecure™ Retail Kiosk PalmSecure™ Till Login Voice biometric authentication for ePrescribing 15 Copyright 2011 FUJITSU
  17. 17. 16 Copyright 2011 FUJITSU
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