How Enterprises Gain Maximum Benefits from Outsourcing

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How Enterprises Gain Maximum Benefits from Outsourcing

  1. 1. VISIT 2010 – Fujitsu Forum Europe 1
  2. 2. 6RXU QJ FL HSO HQW² 5RRP RP 6KDSL QJ DVH V XG W W RU RZ RP U Z LK RX W +RZ HQW SUVHVFDQ U Q HU L Q HDS P D[L XP EHQHIW [P P Q LV I RP RXW U VRXU QJ FL +HU W%L EHU QXV +HDG RI, RU DWRQ QI P L 0 DQDJHP HQW .RQU +RU KXF $* DG QVF K KVISIT 2010 – Fujitsu Forum Europe
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  4. 4. Case study: How enterprises y pcan reap maximum benefitsfrom outsourcingHerbert Binus,Head of Information Management,Konrad Hornschuch AG4
  5. 5. Brief profile • Hornschuch is market leader for design films, foam films and coated substrate materials • Manufacture and sale of: - d i fil design films, ffunctional films and stainproof t bl coverings ti l fil d t i f table i in addition to floor and wall coverings for consumers: d-c-fix - laminate films, functional films and synthetic leather for the furniture, automotive and textile industries, and for the construction and contract furnishing sectors: skai5
  6. 6. Facts and figures • Sales in 2009: €135.5 €135 5 million • Employees (annual average for 2009): 792 • Number of production lines: 15 • Production capacity: about 55 million sqm/year • Represented in: more than 80 countries • Certifications: DIN EN ISO 9001:2000 QS 9000 VDA 6.1 ISO/TS 16949:2002 ISO 140016
  7. 7. Sales figuresMillion Euros 94,6 97,2 113,2 116,5 125,6 133,0 143,5 153,7 152,1 135,5 160 140 120 100 80 60 40 20 0 2000 2001 2002 2003 2004 2005 2006 2007 2008 20097
  8. 8. d-c-fix Brand struckture d fi ® d-c-fix deco glass table wall floorSelf-adhesive Self-adhesive Stainproof Self-adhesive Air-permeabledesign films transparent table coverings wall decor floor coverings films filSpirit: Table sets and Floor tilesSelf-adhesive 1-2-3-static tablecloth clipsdecoration Non-slip mattingelements Self-adhesive Self adhesi e functional films8
  9. 9. skai Brand struckture • Furniture materials • Upholstery • Car interiors • Metal laminates materials • Interior materials • Door and window • Fashion materials for all kinds of coverings vehicles • Special applications9
  10. 10. We are quick on our feet … Typical features of midsized businesses: Fast decision-making g Professionalism coupled with pragmatism High employee retention levels Owners who understand the business Innovation- and market-driven approach Lower IT expenditure per employee than large enterprises Growing demand for IT security g y Large number of interfaces between IT systems IT staff familiar with business processes10
  11. 11. … and need to master significant challenges Challenges facing the midmarket Need to consolidate market leadership in a p specific niche. Need to handle global logistics and invoicing, etc. Management of multiple sites throughout the world Need to rapidly adapt IT to meet changing requirements International business: languages/time zones Establishment/consolidation/upgrading of IT E t bli h t/ lid ti / di f Varying national liability laws worldwide11
  12. 12. Translating business goals into IT goals Business goals IT goals Competitiveness Sustained improvements in Growth G h (global) business processes ( l b l) b i Reduction of process Ensuring user satisfaction complexity IT as a driver of better Cost reduction processes and technology Strategic i S i investments// Delivery of measurable, D li f bl projects professional and competitive IT Attractive portfolio services Focus on core business Cost reduction, etc. segments, etc. Building customer loyalty IT strategy» IT needs to significantly raise productivity in business processes, ensuring that the company remains competitive l g t titi long-term. Thi i only possible if th right strategy i pursued. This is l ibl the ight t t g is d12
  13. 13. IT core competencies in relation to business p processes Support- processes Upstream U Core operational C i l Downstream D processes processes processes Process level Applications Infrastructure Process management Application management IT outsourcing Infrastructure management13
  14. 14. Make sure the shoe fits The IT service provider must be a good match: Partnership of equals p q Will the IT provider’s senior management be involved in your plans from the outset, i.e. From the sales phase onwards? A shared culture and attitude Does your provider treat you the same way you treat your customers? Does it provide off-the-peg services or are they made to measure yet modularised, too? y , What references can your provider offer that are relevant to your requirements (in terms of technology, technology organizational structure, customer structure size and industry)14
  15. 15. With the right partner, you can climb the highest mountains and tackle the toughest trails g Requirements: Dependability p y No interruption of business operations Flexibility Willingness to tread new ground Focus on achieving goals and finding solutions A driver of positive change h Partnership Understands your needs, shows initiative15
  16. 16. What is particularly important to a midsizedbusiness? You need an IT service provider who ... … speaks your language … supports your company’s pace of innovation … possesses outstanding application and implementation skills … lets you talk directly to the boss in critical phases … offers extensive experience and dependability16
  17. 17. The task for TDS and the TDS solution ! Consulting, installation, expansion and operation of SAP systems under a hosting h ti agreement since 1997 t i ! Installation, expansion and operation of IBS systems (MES and CAQ) under a hosting agreement since 2007 ! Ongoing tuning, tuning updating and expansion in line with the Hornschuch group’s globalization process since 200817
  18. 18. A partnership that delivers value-added Security and reliability Technical level Process level Cost level Certified data-centre security data centre Protection of sensitive No IT investment required Protection against external company data Highly skilled employees are threats IT operations not dependent on relieved of routine tasks Secure backup/recovery individual specialists Responsibilities are clear when capabilities biliti Compliance with statutory C li ith t t t it comes to liability and t li bilit d requirements warranties Quality/flexibility Technical level Process level Cost level Maximum availability of Constant availability and Maximum visibility into costs systems and applications maximum performance Monitoring of service delivery g y Demand-driven solutions Enhanced productivity thanks and performance(SLA Ability to accommodate peak to defined and guaranteed management) demand failure-protection Lower costs thanks to the Sound technology management demand driven demand-driven provision of outsourcing services18
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