Security, availability & more – what midsized companies demand from IT
 

Security, availability & more – what midsized companies demand from IT

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Security, availability & more – what midsized companies demand from IT Security, availability & more – what midsized companies demand from IT Presentation Transcript

  • Sourcing & Deployment – Room 12
    Security, availability & more – what midsized companies demand from IT
    Dr. Heiner DiefenbachCEO, TDS AG
    14.00 h
  • TRAILER 2
    1m37s
  • Security, availability & more – what midsized companies demand from IT
    Dr. Heiner Diefenbach, CEO, TDS AG
    4
    Copyright 2010 TDS
  • Overview
    What businesses require
    Potential solutions
    The right IT concepts
    Conclusions
    5
  • TDS at a glance
    Did you know?
    Main lines of business
    • IT outsourcingResponsibility for entire IT infra-structures and application services
    • SAP servicesConsulting, implementation, industry-specific solutions
    • HR services Market leader in the German/ Austrian/Swiss region, handling over 800,000 payroll transactions a month
    • TDSwas established in 1975.
    • TDS is one of Germany‘s leading IT outsourcers and SAP service providers for the midmarket.
    • TDSoffers a comprehensive portfolio of services from from user-device management to business process monitoring.
    • TDS operates its own high-security data centres in Germany
    • TDShas first-class references.
    Headquarters: Neckarsulm, Germany
    Net sales: About 132 million euros
    Employees: About 1,200
    Executive Board: Dr. Heiner Diefenbach, Robert Battenstein
    TDS isoneof Germany’s leading IT outsourcersformid-sized German-basedbusinesses, andhasbeen a Fujitsu Group companysince 2007.
    6
    Copyright 2010 TDS
  • What businesses require
    Availability, security, compliance, cost, etc.
    7
  • Key requirements I
    Security andavailabilityare top priorities in termsofwhatmidsizedcompaniesdemandoftheir IT
    Why:
    • Uninterruptedsupportforbusiness-criticalprocesses
    • More stringent andmorecomplexcompliancerequirements
    • Industry-specificcertifications
    • Impact on loantermsandconditions/credit
    • Higher demands on suppliers
    8
    Copyright 2010 FUJITSU
    “For an airport operator, maximum security IT systems are a high priority. TDS’ outsourcing services are backed by comprehensive certification, so we know we’re, in safe hands.”
    Klaus Dotzauer, Commercial Director,Nuremberg Airport
  • Key requirements II
    Flexibility in termsof:
    • IT resources
    • Access tospecialists
    • Agreements andcontracts
    • Costs
    • Collaboration in general
    Why:
    • Fluctuations in volumeoforders
    • Seasonalcapacity-utilizationpatterns
    • Peak demandduringprojects
    • Unexpectedchanges in demand (due tofluctuating order volumes, compliancerequirements, internalchanges, etc.)
    9
    Copyright 2010 FUJITSU
    “Our partnership with TDS puts resources and specialists at our disposal that are not available internally. As a result, we can respond to changing business demands and have the best possible IT support for our processes.”
    Herbert Binus, Head ofIT Management,Konrad Hornschuch AG
  • Key requirements III
    Long-termviability in termsof
    • The IT systemsandapplicationsdeployed
    • The availabilityofspecialists (criticallyimportantwhenrunningcustomsolutions)
    • Support fromthevendorandtheprovider
    • Collaborationwithserviceprovidersundercontract
    Why:
    • Protectionofinvestment
    • Nodependence on a specificprovider
    10
    Copyright 2010 FUJITSU
    “We have underpinned our business-critical applications with a future-proof, standards-based platform – a single system that meets all our requirements.”
    UdoBiber,
    Head of IT, WALA.
  • Key requirements IV
    Costs
    Low total costs
    Flexible cost structures
    Visibility into costs
    Avoidance of high up-front investment
    Why:
    Tight budgets
    Reporting requirements
    etc.
     Financial contribution to business success
    11
    Copyright 2010 FUJITSU
    “We now have a professional and effective IT system – at reasonable cost. To ensure the reliability that is critical for a global company, and guarantee 24-hour service, we would otherwise have had to make a large investment.”
    Gerhard Koch, Managing Director,Christian Bürkert GmbH & Co. KG
  • Potential solutions
    Sourcing strategies, standardisation, etc.
    12
  • Potential solutions I
    Sourcing strategies
    Growing popularity of outsourcing, particularly for:
    High-availability systems
    Systems with high compliance requirements
    Complex applications (e.g. ERP)
    Specialised applications (e.g. HR software)
    Selection of the best scope of services for different tasks:
    Application hosting
    Application management
    Application service providing/SaaS
    Outsourcing of data-centre operations
    Full outsourcing
    13
    Copyright 2010 FUJITSU
  • Potential solutions II
    14
    Copyright 2010 FUJITSU
    Standardisation (and consolidation)
    Of hardware platforms
    Of applications
    Dilemma: tailored solutions versus standardisation
    Solution: increasing use of preconfigured (industry-specific) solutions
    Based on standard software
    Reduced need for (cost-intensive) customization
    Generally meet compliance requirements
    Make use of tried-and-trusted settings and parameters (best practices)
    Are often modular ( flexibility)
  • Potential solutions III
    Greater flexibility
    Of in-house IT systems (e.g. through virtualisation)
    Of outsourcing agreements in terms of
    Specialist knowledgeAccess to expert skills as and where required
    ServicesStrictly demand-driven provision of services
    InfrastructureUtilisation of data-centre resources – either continuously or for a limited period as required
    15
    Copyright 2010 TDS
  • Looking for the right IT concept
    Outsourcing, in-house operation, the cloud,and more
    16
  • IT concepts I
    There are lots of IT concepts and buzzwords around:
    Cloud computing
    Application service providing
    Software as a Service
    IT outsourcing
    Plattform as a Service
    Private cloud/secure cloud
    Application hosting
    Managed services
    Infrastructure as a Service
    Public cloud
    etc.
    17
    Copyright 2010 FUJITSU
  • IT concepts II
    • The midmarket generally prefers tried-and-trusted IT concepts
    • But these are often identical to the concepts that are currently being debated:
    • For example, application service providing (ASP) is often equivalent to Software-as-a-Service offerings
    • To a large extent, conventional IT outsourcing is identical to a private cloud or secure cloud (as compared to public cloud)
    • When it comes to choosing the right IT concept, security and availability are far more important to midsized companies than short-term savings
    18
    Copyright 2010 TDS
  • Conclusions
    19
  • Conclusions
    Define your goals and requirements
    Security and availability
    Flexibility
    Secure future
    Costs
    Above all: do not compromise on your requirements
    20
    Copyright 2010 FUJITSU
  • Thank you for your attention.
    Dr. Heiner Diefenbach
    CEO, TDS AG
    E-Mail: heiner.diefenbach@tds.fujitsu.com
    Phone: +49 7132.366-1100
    21