Security, availability & more – what midsized companies demand from IT
 

Security, availability & more – what midsized companies demand from IT

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    Security, availability & more – what midsized companies demand from IT Security, availability & more – what midsized companies demand from IT Presentation Transcript

    • Sourcing & Deployment – Room 12
      Security, availability & more – what midsized companies demand from IT
      Dr. Heiner DiefenbachCEO, TDS AG
      14.00 h
    • TRAILER 2
      1m37s
    • Security, availability & more – what midsized companies demand from IT
      Dr. Heiner Diefenbach, CEO, TDS AG
      4
      Copyright 2010 TDS
    • Overview
      What businesses require
      Potential solutions
      The right IT concepts
      Conclusions
      5
    • TDS at a glance
      Did you know?
      Main lines of business
      • IT outsourcingResponsibility for entire IT infra-structures and application services
      • SAP servicesConsulting, implementation, industry-specific solutions
      • HR services Market leader in the German/ Austrian/Swiss region, handling over 800,000 payroll transactions a month
      • TDSwas established in 1975.
      • TDS is one of Germany‘s leading IT outsourcers and SAP service providers for the midmarket.
      • TDSoffers a comprehensive portfolio of services from from user-device management to business process monitoring.
      • TDS operates its own high-security data centres in Germany
      • TDShas first-class references.
      Headquarters: Neckarsulm, Germany
      Net sales: About 132 million euros
      Employees: About 1,200
      Executive Board: Dr. Heiner Diefenbach, Robert Battenstein
      TDS isoneof Germany’s leading IT outsourcersformid-sized German-basedbusinesses, andhasbeen a Fujitsu Group companysince 2007.
      6
      Copyright 2010 TDS
    • What businesses require
      Availability, security, compliance, cost, etc.
      7
    • Key requirements I
      Security andavailabilityare top priorities in termsofwhatmidsizedcompaniesdemandoftheir IT
      Why:
      • Uninterruptedsupportforbusiness-criticalprocesses
      • More stringent andmorecomplexcompliancerequirements
      • Industry-specificcertifications
      • Impact on loantermsandconditions/credit
      • Higher demands on suppliers
      8
      Copyright 2010 FUJITSU
      “For an airport operator, maximum security IT systems are a high priority. TDS’ outsourcing services are backed by comprehensive certification, so we know we’re, in safe hands.”
      Klaus Dotzauer, Commercial Director,Nuremberg Airport
    • Key requirements II
      Flexibility in termsof:
      • IT resources
      • Access tospecialists
      • Agreements andcontracts
      • Costs
      • Collaboration in general
      Why:
      • Fluctuations in volumeoforders
      • Seasonalcapacity-utilizationpatterns
      • Peak demandduringprojects
      • Unexpectedchanges in demand (due tofluctuating order volumes, compliancerequirements, internalchanges, etc.)
      9
      Copyright 2010 FUJITSU
      “Our partnership with TDS puts resources and specialists at our disposal that are not available internally. As a result, we can respond to changing business demands and have the best possible IT support for our processes.”
      Herbert Binus, Head ofIT Management,Konrad Hornschuch AG
    • Key requirements III
      Long-termviability in termsof
      • The IT systemsandapplicationsdeployed
      • The availabilityofspecialists (criticallyimportantwhenrunningcustomsolutions)
      • Support fromthevendorandtheprovider
      • Collaborationwithserviceprovidersundercontract
      Why:
      • Protectionofinvestment
      • Nodependence on a specificprovider
      10
      Copyright 2010 FUJITSU
      “We have underpinned our business-critical applications with a future-proof, standards-based platform – a single system that meets all our requirements.”
      UdoBiber,
      Head of IT, WALA.
    • Key requirements IV
      Costs
      Low total costs
      Flexible cost structures
      Visibility into costs
      Avoidance of high up-front investment
      Why:
      Tight budgets
      Reporting requirements
      etc.
       Financial contribution to business success
      11
      Copyright 2010 FUJITSU
      “We now have a professional and effective IT system – at reasonable cost. To ensure the reliability that is critical for a global company, and guarantee 24-hour service, we would otherwise have had to make a large investment.”
      Gerhard Koch, Managing Director,Christian Bürkert GmbH & Co. KG
    • Potential solutions
      Sourcing strategies, standardisation, etc.
      12
    • Potential solutions I
      Sourcing strategies
      Growing popularity of outsourcing, particularly for:
      High-availability systems
      Systems with high compliance requirements
      Complex applications (e.g. ERP)
      Specialised applications (e.g. HR software)
      Selection of the best scope of services for different tasks:
      Application hosting
      Application management
      Application service providing/SaaS
      Outsourcing of data-centre operations
      Full outsourcing
      13
      Copyright 2010 FUJITSU
    • Potential solutions II
      14
      Copyright 2010 FUJITSU
      Standardisation (and consolidation)
      Of hardware platforms
      Of applications
      Dilemma: tailored solutions versus standardisation
      Solution: increasing use of preconfigured (industry-specific) solutions
      Based on standard software
      Reduced need for (cost-intensive) customization
      Generally meet compliance requirements
      Make use of tried-and-trusted settings and parameters (best practices)
      Are often modular ( flexibility)
    • Potential solutions III
      Greater flexibility
      Of in-house IT systems (e.g. through virtualisation)
      Of outsourcing agreements in terms of
      Specialist knowledgeAccess to expert skills as and where required
      ServicesStrictly demand-driven provision of services
      InfrastructureUtilisation of data-centre resources – either continuously or for a limited period as required
      15
      Copyright 2010 TDS
    • Looking for the right IT concept
      Outsourcing, in-house operation, the cloud,and more
      16
    • IT concepts I
      There are lots of IT concepts and buzzwords around:
      Cloud computing
      Application service providing
      Software as a Service
      IT outsourcing
      Plattform as a Service
      Private cloud/secure cloud
      Application hosting
      Managed services
      Infrastructure as a Service
      Public cloud
      etc.
      17
      Copyright 2010 FUJITSU
    • IT concepts II
      • The midmarket generally prefers tried-and-trusted IT concepts
      • But these are often identical to the concepts that are currently being debated:
      • For example, application service providing (ASP) is often equivalent to Software-as-a-Service offerings
      • To a large extent, conventional IT outsourcing is identical to a private cloud or secure cloud (as compared to public cloud)
      • When it comes to choosing the right IT concept, security and availability are far more important to midsized companies than short-term savings
      18
      Copyright 2010 TDS
    • Conclusions
      19
    • Conclusions
      Define your goals and requirements
      Security and availability
      Flexibility
      Secure future
      Costs
      Above all: do not compromise on your requirements
      20
      Copyright 2010 FUJITSU
    • Thank you for your attention.
      Dr. Heiner Diefenbach
      CEO, TDS AG
      E-Mail: heiner.diefenbach@tds.fujitsu.com
      Phone: +49 7132.366-1100
      21