TDS is one of Germany‘s leading IT outsourcers and SAP service providers for the midmarket.
TDSoffers a comprehensive portfolio of services from from user-device management to business process monitoring.
TDS operates its own high-security data centres in Germany
TDShas first-class references.</li></ul>Headquarters: Neckarsulm, Germany<br />Net sales: About 132 million euros<br />Employees: About 1,200<br />Executive Board: Dr. Heiner Diefenbach, Robert Battenstein <br />TDS isoneof Germany’s leading IT outsourcersformid-sized German-basedbusinesses, andhasbeen a Fujitsu Group companysince 2007. <br />6<br />Copyright 2010 TDS<br />
Higher demands on suppliers</li></ul>8<br />Copyright 2010 FUJITSU<br />“For an airport operator, maximum security IT systems are a high priority. TDS’ outsourcing services are backed by comprehensive certification, so we know we’re, in safe hands.”<br />Klaus Dotzauer, Commercial Director,Nuremberg Airport<br />
Key requirements II<br />Flexibility in termsof:<br /><ul><li>IT resources
Unexpectedchanges in demand (due tofluctuating order volumes, compliancerequirements, internalchanges, etc.)</li></ul>9<br />Copyright 2010 FUJITSU<br />“Our partnership with TDS puts resources and specialists at our disposal that are not available internally. As a result, we can respond to changing business demands and have the best possible IT support for our processes.”<br />Herbert Binus, Head ofIT Management,Konrad Hornschuch AG<br />
Key requirements III<br />Long-termviability in termsof<br /><ul><li>The IT systemsandapplicationsdeployed
The availabilityofspecialists (criticallyimportantwhenrunningcustomsolutions)
Nodependence on a specificprovider</li></ul>10<br />Copyright 2010 FUJITSU<br />“We have underpinned our business-critical applications with a future-proof, standards-based platform – a single system that meets all our requirements.”<br />UdoBiber,<br />Head of IT, WALA.<br />
Key requirements IV<br />Costs<br />Low total costs<br />Flexible cost structures<br />Visibility into costs<br />Avoidance of high up-front investment<br />Why:<br />Tight budgets<br />Reporting requirements<br />etc.<br /> Financial contribution to business success<br />11<br />Copyright 2010 FUJITSU<br />“We now have a professional and effective IT system – at reasonable cost. To ensure the reliability that is critical for a global company, and guarantee 24-hour service, we would otherwise have had to make a large investment.”<br />Gerhard Koch, Managing Director,Christian Bürkert GmbH & Co. KG<br />
Potential solutions I<br />Sourcing strategies<br />Growing popularity of outsourcing, particularly for:<br />High-availability systems<br />Systems with high compliance requirements<br />Complex applications (e.g. ERP)<br />Specialised applications (e.g. HR software)<br />Selection of the best scope of services for different tasks:<br />Application hosting<br />Application management<br />Application service providing/SaaS <br />Outsourcing of data-centre operations<br />Full outsourcing<br />13<br />Copyright 2010 FUJITSU<br />
Potential solutions II<br />14<br />Copyright 2010 FUJITSU<br />Standardisation (and consolidation)<br />Of hardware platforms<br />Of applications<br />Dilemma: tailored solutions versus standardisation<br />Solution: increasing use of preconfigured (industry-specific) solutions<br />Based on standard software<br />Reduced need for (cost-intensive) customization<br />Generally meet compliance requirements<br />Make use of tried-and-trusted settings and parameters (best practices) <br />Are often modular ( flexibility)<br />
Potential solutions III<br />Greater flexibility<br />Of in-house IT systems (e.g. through virtualisation)<br />Of outsourcing agreements in terms of<br />Specialist knowledgeAccess to expert skills as and where required<br />ServicesStrictly demand-driven provision of services<br />InfrastructureUtilisation of data-centre resources – either continuously or for a limited period as required<br />15<br />Copyright 2010 TDS<br />
Looking for the right IT concept<br />Outsourcing, in-house operation, the cloud,and more<br />16<br />
IT concepts I<br />There are lots of IT concepts and buzzwords around:<br />Cloud computing<br />Application service providing<br />Software as a Service<br />IT outsourcing<br />Plattform as a Service<br />Private cloud/secure cloud<br />Application hosting<br />Managed services<br />Infrastructure as a Service<br />Public cloud<br />etc.<br />17<br />Copyright 2010 FUJITSU<br />
IT concepts II<br /><ul><li>The midmarket generally prefers tried-and-trusted IT concepts
But these are often identical to the concepts that are currently being debated:
For example, application service providing (ASP) is often equivalent to Software-as-a-Service offerings
To a large extent, conventional IT outsourcing is identical to a private cloud or secure cloud (as compared to public cloud)
When it comes to choosing the right IT concept, security and availability are far more important to midsized companies than short-term savings</li></ul>18<br />Copyright 2010 TDS<br />
Conclusions<br />Define your goals and requirements<br />Security and availability<br />Flexibility<br />Secure future<br />Costs<br />Above all: do not compromise on your requirements<br />20<br />Copyright 2010 FUJITSU<br />
Thank you for your attention.<br />Dr. Heiner Diefenbach<br />CEO, TDS AG<br />E-Mail: firstname.lastname@example.org<br />Phone: +49 7132.366-1100<br />21<br />
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