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Achieving New Levels of Business Collaboration

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Traditional one-to-one communication is accelerating towards broader one-to-many and many-to-many conversations. This shift is being enabled by the growth in networked mobile devices and applications. …

Traditional one-to-one communication is accelerating towards broader one-to-many and many-to-many conversations. This shift is being enabled by the growth in networked mobile devices and applications. As a result, organizations can achieve new levels of agility and collaboration, made possible by a versatile and dynamic range of tools and technologies, including conferencing, video streaming and social networking.

Andrew Davidson, Head of Marketing, Networks Solutions Division, Fujitsu UK & Ireland looks at how these collaborative tools are transforming working practices and opening up new, richer interactions both within and between organizations.

Published in: Technology, Business

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  • 1. Boosting Productivitywith Workplace i hW k lSolutions Room 5
  • 2. Boosting Productivity with Workplace Solutions – Room 5Reshaping IT Achieving New Levels of Business Collaboration Andrew Davidson Head of Marketing Networks Solutions Division Fujitsu F jit UK & Ireland I l d 17:30 h 1
  • 3. 2
  • 4. Achieving new levelsof business collaborationAndrew Davidson Copyright 2011 FUJITSU
  • 5. The need for a new approachTraditional tools do not address these challenges Market trends Business impact Personal factors Dispersed workforces Opex/capex management Work anywhere Video proliferation Heterogeneous Device flexibility Content/device environment Trust at a distance explosion Complex deployments Expertise/info on Social media Siloed tools demand Cloud & applications 4 Copyright 2011 FUJITSU
  • 6. 66% of employees said they would take a job with less pay and more flexibility in device usage, access to social media, and mobility than a higher-paying job without such flexibility 5 Copyright 2011 FUJITSU
  • 7. The way we work is changingDocument sharing and email is no longer sufficient Collaborative tools Text Voice, video Social Networking Streaming rticipants s Video Discussion Forums Social Video Many Video Events Wikis Blogs Numb of par Contact Center Group Telepresence ber Email Conferencing IM One Voice Personal Documents Telepresence Desktop Video Voicemail Expanding collaboration to include broader richer interactions broader, 6 Copyright 2011 FUJITSU
  • 8. The new collaborative workspaceMobile, social, visual, virtual 7 Copyright 2011 FUJITSU
  • 9. Business value of collaboration Operational Productivity Strategic ROI ROI ROI Cost avoidance Process optimization Business transformation 8 Copyright 2011 FUJITSU
  • 10. Delivering a consistent experienceAnywhere, any content, on any device This core is accessed by any combination of end-user clients, devices and applications 9 Copyright 2011 FUJITSU
  • 11. Collaboration is equal partsProcess, culture and technology Process Technology Culture Collaboration isn’t just about technology 10 Copyright 2011 FUJITSU
  • 12. A year in the life of an i-worker £10.501,00 £10 501 00 £5.765,00 £1.935,00 2008 2009 2010 * Figures from co2.balance.uk.com 11 Copyright 2011 FUJITSU
  • 13. Facilitating international expansion 12 Copyright 2011 FUJITSU
  • 14. Improving customer interaction 13 Copyright 2011 FUJITSU
  • 15. More effective manufacturing 14 Copyright 2011 FUJITSU
  • 16. Best experience across PC, tablet & phoneAddressing needs of post-PC workspace PC Tablet T bl t Phone Win OS Mac OS iPad Cius Q550 iPhone , Android, Blackberry, Nokia Changes in device ownership choice ownership, Collaboration that is social, mobile, virtual, video 15 Copyright 2011 FUJITSU
  • 17. Summary - what’s important?Integrated collaboration experience Wide variety of collaboration needs ANYWHERE ANY DEVICE ANY CONTENT Richest experience Secure intra- and in any location inter-company Video handled as Flexible access communications easily as voice, d t il i data from all clients f ll li t Wide variety of collaboration technologies 16 Copyright 2011 FUJITSU
  • 18. Fujitsu Cloud Connect – Communications Cloud Connect - Voice Hosted Voice Services, with Call Control, Handsets, and Bundled Calls - dramatically reduced TCO. Cloud Connect - CollaborateUnified Communication andCollaboration Services,including Instant Messaging,Web and Video Conferencing.Cloud Connect - MobileMobile Services including Smart Device Cloud Connect - ContactManagement, Push mail and SIMs, Hosted Contact Centre Solutionsenabling Tablet based allowing Agent Access anywhereSecure Access to the Cloud. within the Customer’s Cloud. 17
  • 19. 18
  • 20. A year in the life of an i-worker 2008 2009 2010 Car/Train Car/Train Car/Train 263 hours 298 hours 314 hours Flights Fli h 10% 12% Flights 13% 20 hours Flights 90 hours 1% 235 hours 4% 9% Home Offsite 902 hours 297 h hours Home Offsite Home Offsite 35% 12% 952 hours 282 hours 1232 hours 404 hours 11% 37% 49% 16% Office Office 639 hours Office 900 hours 26% 765 hours 35% 30% Total hrs (work + travel) = 2,582 Total hrs = 2,486 Total hrs = 2,519 Productive hrs = 2,084 (81%) Productive hrs = 2,168 (87%) Productive hrs = 2,121 (84%) 3 long-haul + 16 short-haul g 2 short-haul return flights g 10 short-haul return flights g return flights (6 at the weekend) (none at the weekend) (none at the weekend) CO2 footprint = 17.25 tonnes* CO2 footprint = 4.66 tonnes* CO2 footprint = 6.49 tonnes* Commuting cost = £666 Commuting cost = £473 Commuting cost = £680 Cost to company = £10,501 p y , Cost to company = £1,935 p y , Cost to company = £5,765 p y * Figures from co2.balance.uk.com 19 Copyright 2011 FUJITSU