VISIT2008 Managed Office

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  • VISIT2008 Managed Office

    1. 1. Title of presentation in a maximum of two lines Name, Company Managed Office
    2. 2. Increased efficiency for your workforce by proven technology and services Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved Fault-free, integrated supply chain processes combined with secure and at the same time economic operations by best-in-class remote services Managed Office from Fujitsu Siemens enables you <ul><li>to reduce costs and an increase in productivity, flexibility, availability and security </li></ul><ul><li>New Managed Workplace - Combination of innovative technology with integrated supply chain management and bundled solutions and services to a New Managed Workplace </li></ul><ul><li>Managed Office offering provide you with all the ingredients required to deploy and operate your notebooks, PCs and office infrastructure efficiently </li></ul>
    3. 3. <ul><ul><li>ESPRIMO Mobile and LIFEBOOK professional notebooks </li></ul></ul><ul><ul><li>dynamic connectivity via UMTS, WLAN, Bluetooth </li></ul></ul><ul><ul><li>maximum connectivity with backend infrastructure </li></ul></ul><ul><li>FUTRO Thin Clients </li></ul><ul><ul><li>ideal devices for client virtualization </li></ul></ul><ul><ul><li>reducing administration efforts significantly </li></ul></ul><ul><ul><li>ESPRIMO professional PCs </li></ul></ul><ul><ul><li>energy efficient power management </li></ul></ul><ul><ul><li>integrated security and manageability with Intel ® vPro ™ </li></ul></ul><ul><ul><li>DeskView Load – industrialized roll-out services </li></ul></ul><ul><ul><li>fast roll-out new client devices over many locations </li></ul></ul><ul><ul><li>innovation of client infrastructure without productivity losses in the workforce </li></ul></ul>Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved Building blocks for Dynamic Infrastructures Examples for the client infrastructure
    4. 4. Auto Immune Systems ® optimizes Management of Dynamic Infrastructures Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved More than 50 % of all incidents can be solved automatically by Auto Immune Systems or remotely with Questra IDM (Analysis on a 40,000 tickets basis) 40,000 Tickets 10 % AIS automatic password reset 25 % Others 18 % Other incidents 46 % 23 of 25 types with AIS reaction 1 % 2 of 25 types without AIS reaction „ Top 25“ incident types
    5. 5. One responsibility for the maintenance of your infrastructure Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved We ensure the desired availability of the IT infrastructure Maintenance & Support Services <ul><li>Standardized services for </li></ul><ul><li>Hardware & Software Maintenance </li></ul><ul><li>Infrastructure Rollout Services and IMACD </li></ul><ul><li>Service 24 hours and 365 days of the year </li></ul><ul><li>Extensive service network worldwide </li></ul><ul><li>Proactive Remote Services </li></ul><ul><li>Short response times with spare parts on-site </li></ul><ul><li>Defined hardware recovery times </li></ul><ul><li>Best-in-class logistics </li></ul>
    6. 6. Managed Office supports your IT workplace strategy with high availability, superb quality and optimized use of resources Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved Managed Office services are ISO certified and compliant with ITIL processes Integrated Lifecycle Management increases the efficiency of your workplaces Innovative technology provides high standardized and personalized desktops Integrating attractive financing and leasing models Billing model “price per seat“ ISO certified and compliant with ITIL processes
    7. 7. Immediate benefits by best-in-class and proactive services Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved … increases availability <ul><li>7x24x365 operations on a worldwide base </li></ul><ul><li>Services and expertise as and when required </li></ul><ul><li>Proactive monitoring of the infrastructure </li></ul><ul><li>Proactive remote services through Auto Immune Systems ® (AIS) </li></ul>… reduces costs <ul><li>Full transparency through &quot;per seat&quot; billing </li></ul><ul><li>Optimized solution packages with a minimum of operating costs </li></ul><ul><li>Use of best-in-class automated service and logistics processes </li></ul><ul><li>Integrated supply chain process optimizes the deployment of client infrastructure </li></ul>
    8. 8. Operational Excellence by implementing a suite of integrated moduls Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved … secures flexibility <ul><li>High service call resolution rate by central help desk </li></ul><ul><li>Tailor-made service concepts by using standard processes </li></ul><ul><li>Intelligent financing concepts for migration and consolidation </li></ul><ul><li>Access to service professionals and experts </li></ul>… reduces risks <ul><li>You remain in control of your IT processes </li></ul><ul><li>Downtimes and faults are minimized by proactive service management </li></ul><ul><li>Automated Software patches by standardized desktops (Managed Workplace) </li></ul><ul><li>Access and security risks are minimized </li></ul>
    9. 9. Continuous Improvements by certified Professionals Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved … reduces complexity <ul><li>Single point of contact for all support related topics </li></ul><ul><li>Process of continuous improvements and detailed service reporting </li></ul><ul><li>ITIL-based service management for better alignment between business needs and service delivery </li></ul><ul><li>SLAs define the availability of PC and office landscapes </li></ul>
    10. 10. Managed Office provide access to automated Techniques and Innovations Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved <ul><li>Automated Tool support of IT processes </li></ul><ul><ul><li>Web based Service Management Portal </li></ul></ul><ul><ul><li>Real time Service Reporting </li></ul></ul><ul><ul><li>Office of Continuous Improvement </li></ul></ul><ul><li>Service Innovations </li></ul><ul><ul><li>Integrated Supply Chain Management </li></ul></ul><ul><ul><li>Factory based DeskView Load ™ </li></ul></ul><ul><ul><li>Proactive Auto Immune Systems ™ </li></ul></ul><ul><ul><li>QuickScan Workshops </li></ul></ul><ul><li>Proven Technologies </li></ul><ul><ul><li>Intel vPro Technology </li></ul></ul><ul><ul><li>Managed Workplace </li></ul></ul><ul><li>Visionary Virtual Solutions </li></ul><ul><ul><li>Workplace-as-a-Service for future Dynamic Infrastructures </li></ul></ul>
    11. 11. Proof Point: Managed Office at European Commission Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved European Commission <ul><li>Coverage of 137 countries worldwide and 7.000 users </li></ul><ul><li>Long term 8 years contract </li></ul><ul><li>Web based Service Management </li></ul><ul><li>Roll out servicesf or desktops, laptops and servers </li></ul><ul><li>International service and Logistic concept </li></ul><ul><li>Sustainable quality over the term of the contract </li></ul><ul><li>Consistent reporting on a worldwide base </li></ul>Customer Scope Project Key customer benefits

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