Iso 29990 Implementation, Webinar 31 May 2012


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Concepts, implementation process and benefits

  • I think it is difficult to tell if one just sees the presentation. The first part is very detailled but the second part (management) leaves out a lot of details which are very important for the ISO 29990 - just to name one: there is more to a business plan as it is mentioned on the slide. That is why I think that during a presentation, you would probably say more.
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  • Practical and comprehensive information. Excellent job!
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  • As one of the co auteur of ISO 29990 I said this is a good work !
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Iso 29990 Implementation, Webinar 31 May 2012

  1. 1. ISO 29990:2010Defining Quality of Workplace Training & Education Fuad Sultanov, Ph. D. (Civil Engineering) EPIC College of Technology Toronto, Canada 31 May 2012
  2. 2. Webinar Objectives1. Review concepts of ISO 29990:2010 standard2. Benefits of implementation
  3. 3. Benefits of ImplementationTo allow for the most success oflearners and businessesin the best efficient way
  4. 4. Synergy of Success Employee Success (Better Professional Competencies & Qualifications) Learning Better Place to Work (Better compensation, Job Increased Productivity & security, Career Opportunities) Quality of WorkNew Program Development Corporate Success (Increased Revenue, Competitiveness etc.) Marketing Allocation of Branding Resources Expanding Investments $
  5. 5. Quality FactorHow educational experience of learners could be enhanced? Q Programs Instruction Administration
  6. 6. Learning Services ISO 29990 ConceptsChapter 3 Principles of Adult Education Management of LSPChapter 4 Principles of Quality Assurance
  7. 7. ISO 29990 Key Processes Interested Parties Learning Services Learning ServiceChapter 3 3.1 3.2 3.3 3.4 3.5 Learner Provider Determine Design Provide Monitor Evaluate Learning Learning Learning Delivery of Learning Needs Services Services L. Services Services Key Learning Service Processes Continuous Improvement Key Quality Processes Document / Record Satisfaction / 4.1 Control Complaints 4.10 Management of LSP 4.9Chapter 4 4.2 Business Planning Internal Audits P D 4.3 Management A C Resource 4.8 Review Management 4.4 Preventive / Communication 4.7 Corrective Actions Management Financial/Risk Management HR Management 4.5 4.6
  8. 8. Process ApproachWhat is process? Focus Quality Assurance Inputs Process Outputs• Process approach: • Define, manage, improve your processes OK • Achieve expected results guaranteed
  9. 9. Quality Control Fail PassProduct Test / OK inspection
  10. 10. Quality Assurance Manage Achieve Quality Define Process Product•Process Flow•Process Parameters •Temperature •Pressure •Velocity •Etc. Always! OK
  11. 11. QA Standards ISO 29990:2010 ANSI/IACET 1-2007• Quality Assurance • Quality Assurance Standard for providers Standard for providers of continuing of learning services education• Employs “process • Allows Approved approach” Providers to issue• Allows for ISO IACET CEUs certification (Continuing Education Units)
  12. 12. Key Learning Service Processes3.1 Determining learning needs 3.1.2 Needs of interested parties 3.1.3 Learning content and process
  13. 13. Key Learning Service Processes 3.1 Determining learning needs Job Ads Determine Learner Determine Employers/Industry Regulators/EducatorsCredentials Current Requirements of SponsorsWork ExperienceSpecial Needs Qualifications Interested Parties LearnersEtc. Etc. What learners What learners should know and do Gap know and do Establish Learning Objectives and Content
  14. 14. Key Learning Service Processes3.2 Design of the learning services 3.2.1 Specification of the aims and scope of the learning services 3.2.2 Specification of means of supporting and monitoring the transfer of learning 3.2.3 Curriculum planning
  15. 15. Key Learning Service Processes 3.2 Design of the learning servicesLearning Content Methods of Learning Transferring Learning Service Determine Means of Specify Aims, Scope, Outcomes and Provider Supporting, Monitoring and Methods of Learning Services Evaluating the Transfer of Learning Curriculum Learners 1 Communicate Interested Parties Syllabus / Learning / Learner Regulatory Learning Teaching Assessment Agencies Content Methods Methods 2 Learning Feedback Industry Outcomes Facilitation Group Hands On Methods Activities Praxis 3 Deliver Sponsors KPD 3.3
  16. 16. Key Learning Service Processes3.3 Provision of learning services 3.3.1 Information and orientation 3.3.2 Ensuring availability and accessibility of learning resources 3.3.3 The learning environment
  17. 17. Key Learning Service Processes3.3 Provision of learning servicesProgram Outline Ensure understanding of the Program Outline Brochures Sponsors Pamphlets PPI 3.3a - Lead Prospecting, Admissions and Enrolment Website PPI 3.3b – Career Counseling and Interviewing Applicants •Purpose, Format & Content •Learning Outcomes •Career Perspectives PPI 3.3c – Prior Learning Assessment and Recognition •Prerequisites Interested •Assessment Criteria/ Methods Parties •Commitments Learner •Rights & Responsibilities Learners Contract Orientation • Qualifications Awarded package •Supporting Services •Delivery Schedules Provide Learning Services •Examination Schedules •Fees: Tuition, Exam, Materials •Payment Schedules Learning Qualified Resources Environment Instructors Support
  18. 18. Key Learning Service Processes3.4 Monitoring the delivery of the learning services Surveys Interested Request/Solicit Feedback Parties Evaluations Determine focus Sponsors Solicited Feedback areas, methods, format and frequency Data Unsolicited Format Learners Feedback Course Evaluation Form Questionnaires Surveys Complaints Immediate Analysis Complaint Response Procedure PPI 3.4a Suggestions Planning Corrective Schedule /send System Complaint Action - Follow up / collect Improvement Log Resolution of Retain records Opportunities Continuous Complaints Improvement Program
  19. 19. Key Learning Service Processes3.5 Evaluation carried out by learning service providers 3.5.1 Evaluation goals and scope 3.5.2 Evaluation of learning 3.5.3 Evaluation of the learning service
  20. 20. Key Learning Service Processes3.5 Evaluation carried out by learning service providers Define Goals, Scope and Methods of Evaluation Plan, Schedule and Conduct EvaluationsEvaluation of Learners Evaluation of Learning Services Learners Learning Service Measure Measure Success Effectiveness Quality Objectives Achieved Level Quality Objectives Achieved Level Min Max Min Max Learning Outcomes Learning Outcomes Determine Improvement Opportunities
  21. 21. Key Quality Processes4. Management of the learning service provider4.1 General management requirements Document Control Procedure Record Control Procedure
  22. 22. Key Quality Processes4. Management of the learning service provider4.2 Strategy and business management Documented Business Plan  Business/Quality Strategies and Objectives  Management System  Quality Policy
  23. 23. Quality Policy• EPIC College of Technology is fully committed to professional success of our learners. We, therefore, develop, provide and continuously improve our educational programs so that they satisfy changing needs of the learners, employers and community.
  24. 24. Objectives• Quality Objectives• Business Objectives
  25. 25. Key Quality Processes4. Management of the learning service provider4.3 Management review Management Review Procedure
  26. 26. Key Quality Processes4. Management of the learning service provider4.4 Preventive actions and corrective actions Preventive actions and corrective actions
  27. 27. Key Quality Processes4. Management of the learning service provider4.5 Financial management and risk management Documented Risk Management System
  28. 28. Key Quality Processes4. Management of the learning service provider4.6 Human resources management 4.6.1 Competencies of the LSPs staff and associates 4.6.2 Evaluation of LSP competencies, performance management, and professional development Documented assessments and reviews of staff
  29. 29. Key Quality Processes4. Management of the learning service provider4.7 Communication management (internal/external)
  30. 30. Key Quality Processes4. Management of the learning service provider4.8 Allocation of resources
  31. 31. Key Quality Processes4. Management of the learning service provider4.9 Internal audits Internal Audit Procedure
  32. 32. Key Quality Processes4. Management of the learning service provider4.10 Feedback from interested parties
  33. 33. Implementation of ISO 29990• Purchase your original copy of ISO 29990:2010 standard• Designate your Quality Management Representative• Establish and document your processes and Quality Management System• Provide learning services in accordance with your established processes• Measure efficiency of your performance and compliance with procedures• Identify opportunities for improvements• Perform Internal Audits/Identify non-conformities• Analyze Internal Audit results• Perform Management Review Meetings• Implement Management Review decisions / changes to your system• Invite a 3rd party Certification Authority (External Audit)• Maintain and continuously improve you Quality Management System
  34. 34. OutcomesLearner• Enhanced Learning Experience• Stronger professional qualifications• Higher value for the employer
  35. 35. OutcomesLearning Service Provider• Excellence of Training Programs• Recognition through ISO certification• Vehicle for continuous improvement /optimization• Leadership role in the competitive market
  36. 36. In ConclusionRe-cap of what we have covered:• Objectives of ISO 29990:2010• Implementation• Outcomes
  37. 37. QA in Education Thank You!