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The Mobility Game Changer: Why Your Workplace Will Never Be The Same

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Frost & Sullivan presentation on Enterprise Mobility trends

Frost & Sullivan presentation on Enterprise Mobility trends

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  • Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved.
  • Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved.

Transcript

  • 1. 1 The Mobility Game Changer: Why Your Workplace Will Never Be The Same May 2013
  • 2. 2 Agenda  The Future of the Enterprise  The Importance of Mobility  The App Store Phenomena  Mobile Security  Challenges in Enterprise Mobility
  • 3. 3 The Future of the Enterprise Future of the Enterprise Remote/Home working Multiple Devices Mobile Collaborative Cloud and Virtualisation • Device agnostic • BYOD • Video sessions • IM/Web conferencing • Voice • Social and Team Collaboration The physical office becomes a place for face to face meetings •Mobile Enterprise •FMC •Single number reach • Applications on a SaaS model • Easy to maintain • Desktop virtualisation
  • 4. 4 1 Device, 2 Identities o Separate billing for work usage. o IT personnel has full control over enterprise OS, apps and network. o Wipe out business data without affecting personal data. o Extend enterprise UC to smartphones. o Keep personal calls, messages, photos etc private. o Allow installation of consumer apps without restrictions. o Usage of the same mobile number but split billing. One Device, Two Identities No compromises on security No compromises on privacy Photo source: Enterproid.com • Ensure privacy in the consumer experience – Keep personal calls and messages private – Install consumer applications without restriction – Maintain private personal cellular number • Protect business data and applications – Bring Your Own Device (BYOD) to enterprise IT – Potential to separate billing for enterprise usage – IT in full control of enterprise OS, apps, network – Wipe business data without affecting consumer – Extend enterprise UC services to mobile device Ensure privacy of consumer data Protect enterprise data and applications Business Identity Personal Identity
  • 5. 5 The Android and Google factor getting stronger - Hangouts, one chat room to rule them all - Google takes on Spotify - Apps for classrooms - New Galaxy S4 - ?? - ?? Updates from the 2013 I/O conference:
  • 6. 6 Microsoft vying for market share? n=227, Australia 2013 Enterprise Mobility Report Q21 For mobile operating systems, how do you see the adoption among employees changing in the next 12-18 months?
  • 7. 7 The App Store Phenomenum - BYOA • Thousands of apps easily available via the Google and Apple OS • SaaS and the Cloud driving a new experience for mobile users • Business apps that are popular include Skype, Dropbox, iCloud, WebEx, QuickOfficePro, etc. Skype popular with consumers and small businesses
  • 8. 8 OTT and Social Media Applications on the rise • E-mailing and making calls from social media platforms will be common in the future. Facebook and Skype, etc • WhatsApp eats into SMS revenues • Download the app and it is free, why pay for communication services?
  • 9. 9 Challenges Caused by Enterprise Mobility Integrating with existing Applications Security Supporting a range of devices Controlling Personal Use Containing Costs
  • 10. 10 The Conundrum…… Applications – Which ones? Email, UC, ERP, CRM, HR, … Platform? – Android,IOS,Microsoft .. Heterogeneous OS environment is likely in foreseeable future; More firms supporting non Blackberry environments… Who should have a device? Everyone has a device…
  • 11. 11 Enterprise Mobility Management Solutions will grow in importance • Business consulting • Process definition and optimization • Requirements assessment Consulting & Professional Services • Network security (VPN/LAN/WAN) • Access security (Authorization, authentication, encryption) • Device security (Location, backup, remote wipe/lock) • Reporting Security Management • Over-the-air mobile device management • Software and configuration • M2M Device Management (All Types) • Application and content monitoring • Enterprise App Store • Cloud/first-use provisioning Application & Messaging Management • Help desk and escalations • Device, OS, software and configuration updates • SLA validation Service Management • Mobile asset tracking • Fleet/workforce management • Warranty, repair, insurance Maintenance Management • Integration with enterprise systems and applications • Integration with additional managed services offerings • SLA definition and management Service Delivery Source: Stratecast, Frost & Sullivan
  • 12. 12 Key Takeaways  Cloud Computing is driving the BYOD transformation.  Apps are becoming primary means of interaction.  Cloud, Mobility, Social Media and OTT Services are driving new communication experiences  BYOD creates many challenges particularly around security.
  • 13. 13 THANK YOU! awilliam@frost.com Twitter : Audrey_William