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Stratecast Customer Focused Operations Analyst Briefing

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Analyst Briefing Presentation on the global telecommunications market.

Analyst Briefing Presentation on the global telecommunications market.

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  • 1. Easier Said Than Done: Customer-Focused Operations is Much More Than Network Management or Real Time Billing Karl Whitelock, Senior Consulting Analyst Stratecast a division of Frost & Sullivan OSS BSS Global Competitive Strategies (OSSCS) July 31, 2008
  • 2. Agenda • Factors Driving Business Transformation • Market Trends and Issues – OSS/BSS Operational Capabilities • Stratecast – The Last Word 2