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Impact of Cloud Computing on the Australian UC Services Market
 

Impact of Cloud Computing on the Australian UC Services Market

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A Frost & Sullivan Analyst Briefing

A Frost & Sullivan Analyst Briefing

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    Impact of Cloud Computing on the Australian UC Services Market Impact of Cloud Computing on the Australian UC Services Market Presentation Transcript

    • Impact of Cloud Computing on theImpact of Cloud Computing on theAustralian UC Services MarketAustralian UC Services MarketKey trends in the UC services market and the impact ofKey trends in the UC services market and the impact ofhosted and cloud based UC (UCaaS)hosted and cloud based UC (UCaaS)hosted and cloud based UC (UCaaS)hosted and cloud based UC (UCaaS)Anand BalasubramanianAnand BalasubramanianIndustry Analyst, ICTIndustry Analyst, ICTMay 2013May 2013© 2012 Frost & Sullivan. All rightsmay reserved. This document contains highly confidential information and is the sole property ofFrost & Sullivan. No part of it be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan.
    • AgendaAgendaOverview of the Australian UC Services MarketKey Trends Driving Growth in the UC Services MarketGrowing Significance of Hosted UC and Cloud Based UCRoad Ahead for Cloud Based UC (UCaaS)2
    • Australian UC Services MarketAustralian UC Services Market –– OverviewOverview• On-premise still accounts for the majority of UC deployments inAustralia• Flexibility, scalability and ease of maintenance will drive a shifttowards and hosted and cloud based UC• Managed services continues to be a key component for manychannel partners and service providers• Hosted voice and hosted conferencing account for the majority ofUC services revenues3
    • Key Trends in the Australian UC Services MarketKey Trends in the Australian UC Services Market• Channel partners play a critical role in the UC Services market• Managed services, hosted voice and hosted contact centres arethe pillars of growth• The nascent cloud based UC (UCaaS) market set to drive futureThe nascent cloud based UC (UCaaS) market set to drive futuregrowth4
    • Trend#1Trend#1 –– Role of Channel Partners in the UCRole of Channel Partners in the UCServices MarketServices Market• Channel partners play a critical role in the UC Services market• Cisco plus Microsoft strategy for greater breadth and market reach5• Many channel partners building strong hosted and cloudcapabilities to address future demand
    • Trend#2Trend#2 –– Managed Services, Hosted Voice andManaged Services, Hosted Voice andHosted Contact CentresHosted Contact Centres• Continued demand forhosted voice andconferencing solutions• Managed services,especially forvideoconferencinginfrastructures,Hosted andManagedServices forUC, 34%6infrastructures,becoming a keysegment for growth• Hosted contact centresexperiencing stronguptakeHosted andCloud basedUC, 66%Source: Frost & Sullivan analysis.
    • Trend#3Trend#3 –– Cloud Based UC (UCaaS)Cloud Based UC (UCaaS)• The cloud based UC (UCaaS) market is at a nascent stage ofgrowth in Australia• Lack of awareness and concerns around reliability the mainchallenges for growth7• Email and collaboration among the applications driving uptake ofUCaaS. Cloud based contact centre poised for growth• Smart devices and availability of high speed internet will be keyenabling factors
    • Road Ahead for UC ServicesRoad Ahead for UC ServicesOrganisations becoming reluctant to commit to long contract termsand are evaluating alternatives more closelyGrowing significance of mobile devices within organisations will putadditional strain on on-premise infrastructuresTelcos will be advantageously positioned to address the demandfor UCaaS8
    • The Australian Unified Communications Services MarketReport, 2013Qualitative Data• Key trends in the Australian UC servicesmarket• Opportunity analysis and key factorsdriving revenue growth• Analysis of the cloud based UC servicesmarket in AustraliaQuantitative Data• Australian UC Services market size andforecasts• Market sizing and forecasts by UC applicationsegment• Revenue contribution by UC service segment(hosted and cloud UC vs managed services)9market in Australia• Comparison of the on-premise andservices segments of the UC market• Analysis of Cisco and Microsoft in thehosted and cloud based UC market• Profiles of the key channel partners in theAustralian UC services market(hosted and cloud UC vs managed services)• Channel partner competitive landscapeanalysis – chart positioning the key players inthe Australian UC services marketTo get a complimentary executive summary of thisTo get a complimentary executive summary of thisresearch service, email asiapacific@frost.comresearch service, email asiapacific@frost.com
    • Your Feedback is Important to UsGrowth Forecasts?Competitive Structure?What would you like to see from Frost & Sullivan?Emerging Trends?Strategic Recommendations?Other?Please inform us by “Rating” this presentation.
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    • Today’s PresenterAnand Balasubramanian, Industry AnalystFrost & SullivanAnand specializes in emerging ICT trends, technologies, businesses trends and market analysis. His12Anand specializes in emerging ICT trends, technologies, businesses trends and market analysis. Hisexpertise lies in vendor and channel ecosystem analysis, developed through various marketresearch assignments. His writing skills range from white papers, market insights to market analysisreports. He has a strong understanding of Enterprise Communication and consulting in MultimediaMessaging, Wide Area Networks (WAN), Content Distribution Networks (CDN) and Online VideoPlatforms (OVP) markets.For any other enquiries, email us:asiapacific@frost.com