Frost & Sullivan Smart Communities Journal


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#SmartCommunities as a hashtag reflects Frost & Sullivan belief that ICT is a key tool for communities to serve citizens and organizations more efficiently and in
a sustainable manner. The Journal is to aggregate a selection of our analysis on the various ICT building blocks in a #SmartCommunities system.

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Frost & Sullivan Smart Communities Journal

  1. 1. 50 Years of Growth, Innovation and LeadershipA Frost & SullivanWhite
  2. 2. Frost & SullivanCONTENTS#SmartCommunities.............................................................................................................. 3Sustainable Business Models for mHealth Apps—Reality or WishfulThinking?............... 4User-Friendly Payment Options for EV Charging Reduces Adoption Barriers................ 4Watch Wars: Apple and Samsung Set to Enter Wearable Computing Space.................. 4Moving towards Software-centricTelecommunications Networks.................................... 5Is a Mobile PaymentTransaction Ever Completely Safe?................................................... 5M-Wallets in the US: What do Preliminary Results Mean for the Payment Industry?... 5Customer Data Analytics in the Retail Energy Sector–An Interview with Onzo............ 6Editorial Board........................................................................................................................ 7
  3. 3. #SmartCommunities3Frost.comWe are seeing atrue convergenceof industries in#SmartCommunitiesand information andcommunicationstechnologies are thekey enablers.#SMARTCOMMUNITIES#SmartCommunities as a hashtag reflects our belief that ICT is a key tool for communities -regardless of their characteristics - to serve citizens and organizations more efficiently and ina sustainable manner.Our objective with this journal is to aggregate a selection of our analysis on the various ICTbuilding blocks in a #SmartCommunities system. We will discuss the evolution of big data,cloud computing, mobile technologies, long- and short-range network infrastructures, andtheir role in key industries for the communities we live in such as health, transport, andenergy. We will also highlight key industry perspectives and government initiatives that driveresearch and innovation in these areas. With all of this, we hope to give you insight in theevolution of smart communities and in the business opportunities behind them.In this issue, we will look at business models for mobile health applications, electric vehiclepayment models, wearable devices, mobile payment security solutions, software-centricnetworking, and data analytics in energy retail.Saverio RomeoIndustry Manager,Telecommunications and Connected Public SectorBUILDING BLOCKS IN #SMARTCOMMUNITIESEducation Healthcare Utilities Public Admin. EnvironmentPublic Safety Transport Culture Housing DemocraticEngagementSMART SERVICESTO CITIZENSSMART COMMUNITY SERVICE PLATFORMMOBILITY CLOUD COMPUTING AND SOFTWAREBIG DATACONNECTIVITYDigitalIdentityandSecuritySource: Frost & Sullivan
  4. 4. Frost & Sullivan4 Frost.comSUSTAINABLE BUSINESS MODELS FOR MHEALTH APPS—REALITY ORWISHFULTHINKING?By Małgorzata FilarICT Research AnalystApril 2013The hype around the rapid adoption of mobility across the healthcare industry has encouragedmany companies and individuals to develop and market a range of mobile health (mHealth)applications that cater to various needs within the sector. The development of the smartphoneapp market has enabled the mobile health industry to reach another level.USER-FRIENDLY PAYMENT OPTIONS FOR EV CHARGING REDUCESADOPTION BARRIERSBy Shuba RamkumarICT Research AnalystApril 2013Customer apprehension about quality of electric vehicle (EV) infrastructure is a major factorbehind the slow uptake of electric vehicles. With respect to EV infrastructure, one of themain obstacles to adoption is the lack of a sufficient number of charging stations across awidespread area. In addition to this, accessibility issues such as cumbersome methods ofauthentication and payment are raising doubts among drivers about the convenience of EVs.This article focuses on how implementation of easy-to-use payment options for end users canhelp reduce adoption barriersWATCH WARS: APPLE AND SAMSUNG SETTO ENTER WEARABLECOMPUTING SPACEMark HickeyICT Research AnalystMarch 2013The confirmation of Samsung entering the smart watch space shortly after Apple filed apatent for a device worn around the wrist signals the start of the latest war between the twotechnology giants. The smart watch market has been tipped to expand in recent years, andthe entry of the two technology giants that master integrating sleek design with ingenioustechnology might just angle the market toward large-scale consumer adoption.
  5. 5. #SmartCommunities5Frost.comMOVINGTOWARDS SOFTWARE-CENTRICTELECOMMUNICATIONSNETWORKSSaverio Romeo,Industry Manager for Telecommunications and Connected Public SectorApril 2013 (First published on in April)The network systems that we know today were designed for a client-server world. Protocolswere designed with a master in mind from whom passive servants requested bits; in universitycourses, the analogy of the water pipe systems was often used to describe this scenario.However,lecturers also advised students that if excessive amounts of water are demanded,thesystem cannot respond. Similarly, in network systems, we could have a bottleneck; too manybits were requested, and the master was suddenly in trouble!IS A MOBILE PAYMENTTRANSACTION EVER COMPLETELY SAFE?Jean-Noël GEORGESGlobal Program Director for ICT in Financial Services and Digital Identification,April 2013The payment industry has invested in mobile payment technologies such as short messageservice (SMS), data channels for Web merchants, and near-field communication (NFC). Sometechnologies such as SMS for the telecommunication industry are already established in specificecosystems, but others such as NFC are disruptive and impact the customer experience.Theintroduction of disruptive technologies means that many industries that were not workingclosely together are forced to forge partnerships and develop new business models.This isa key reason why disruptive technologies have not been adopted in the payment industry.Collaboration between different and powerful industries such as telecommunication andfinancial services has taken longer than expected.M-WALLETS INTHE US:WHAT DO PRELIMINARY RESULTS MEAN FORTHEPAYMENT INDUSTRY?Mario FernandezIndustry Analyst, ICT in Financial ServicesFebruary 2013The United States is the largest non-cash payment market in terms of volume of transactionsand has the second-highest number of non-cash transactions per capita, just behind Finland.Despite the moderate increase of non-cash payments year on year, the U.S. payments markethas been slow to adapt to the changes of the global payments landscape. Proof of this trend isthat checks still represent about 20 percent of all non-cash payment transactions in the U.S.,while in the rest of the world, the same figure is below 8 percent.
  6. 6. Frost & Sullivan6 Frost.comCUSTOMER DATA ANALYTICS INTHE RETAIL ENERGY SECTOR–ANINTERVIEW WITH ONZOInterview with Onzo, Chief Technology Officer, Nick HunnYiru Zhong, ICT Manager, M2M & ICT in Smart EnergyFebruary 2013The future of data analytics and its application in a smart energy environment is only limitedby our collective imagination. Current approaches and applications of machine-generated data,at least in the energy sector, are mostly confined to traditional data uses for specific businessprocesses. Figure 2 below offers an example. A household’s electricity consumption data isrecorded,stored,and transmitted by smart meters. The data is,in turn,used to invoice customersand to feed back into the rest of the energy system for load balancing and forecasting purposes.However,the data within retail energy companies often sits unused,and it is not further leveragedto generate greater intelligence to improve customer care. It is rarely used to build new typesof services for customers. The third and smallest cog reflects the future use of data analytics.The next-generation of data analytics and its applications exists in the ability to extract intelligencefrom a variety of datasets to create the next iteration of data intelligence use.Figure 2: Illustration of Next Generation Data AnalyticsSmartMeter DataCustomer:CRM/CISEnergy:Forecast LoadbalancingNewapplicationsin a smartEnergy futureSource: Frost & SullivanA gap occurs between conventional use of data and the applications that are possible in a smartenergy environment. This gap could be due to the inherently risk-averse nature of energycompanies, but it could also be explained by a lack of technological push. However, changesin the energy industry, coupled with technological advancements in applying data analyticsto improve business efficiencies and customer satisfaction, suggest that the time is ripe for atechnology leader to propose an elegant solution. Frost & Sullivan recently spoke with OnzoChief Technical Officer Nick Hunn about its technology.
  7. 7. #SmartCommunities7Frost.comEDITORIAL BOARDADRIAN DROZDResearch DirectorICT Europeadrian.drozd@frost.comTel: +44 (0) 1865 398 699JEAN-NOEL GEORGESGlobal Programme ManagerDigital Identificationjean-noel.georges@frost.comTel: +33 (0)4 93 00 61 87SAVERIO ROMEOIndustry ManagerTelecommunications &Connected Public Sectorsaverio.romeo@frost.comTel: +44 (0)207 343 8367YIRU ZHONGIndustry ManagerMachine-to-Machine &ICT in Smart Energyyiru.zhong@frost.comTel: +44 (0) 207 915 7822
  8. 8. 877.GoFrost • myfrost@frost.comhttp://www.frost.comABOUT FROST & SULLIVANFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionaryinnovation that addresses the global challenges and related growth opportunities that will make or break today’smarket participants.For more than 50 years,we have been developing growth strategies for the Global 1000,emergingbusinesses, the public sector and the investment community. Is your organization prepared for the next profoundwave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthroughbest practices, changing customer dynamics and emerging economies? Contact Us: Start the DiscussionFor information regarding permission, write:Frost & Sullivan331 E. Evelyn Ave. Suite 100MountainView, CA 94041SiliconValley331 E. Evelyn Ave. Suite 100MountainView, CA 94041Tel 650.475.4500Fax 650.475.1570San Antonio7550 West Interstate 10, Suite 400,San Antonio,Texas 78229-5616Tel 210.348.1000Fax 210.348.1003London4, Grosvenor Gardens,London SWIW ODH,UKTel 44(0)20 7730 3438Fax 44(0)20 7730 3343AucklandBahrainBangkokBeijingBengaluruBogotáBuenos AiresCape TownChennaiColomboDelhi / NCRDetroitDubaiFrankfurtIskander Malaysia/Johor BahruIstanbulJakartaKolkataKuala LumpurLondonManhattanMexico CityMiamiMilanMumbaiMoscowOxfordParisPuneRockville CentreSan AntonioSão PauloSeoulShanghaiShenzhenSiliconValleySingaporeSophia AntipolisSydneyTaipeiTel AvivTokyoTorontoWarsawWashington, DC