Your SlideShare is downloading. ×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Frost & Sullivan Business Mobile Communications Analyst Briefing

2,094
views

Published on

Frost & Sullivan’s analyst briefing on business mobile communications.

Frost & Sullivan’s analyst briefing on business mobile communications.

Published in: Technology, Business

0 Comments
11 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
2,094
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
18
Comments
0
Likes
11
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Business Mobile Communications – Breaking Away from the Confines of the Desk A Plethora of Endpoints for Diverse Customer Needs Alaa Saayed, Research Analyst Information Communication and Telecommunications September 24, 2008
  • 2. Enterprise Worker Classification 110 Million Office Workers Source: Frost & Sullivan 2
  • 3. Enterprise Worker Classification 90 % are at Least 20% of the Time on the Go Source: Frost & Sullivan 3
  • 4. Enterprise Worker Classification 90 % are at Least 20% of the Time on the Go Office Workers 65% Office Workers Executives 15% and Mobile Workforce 20% Management Source: Frost & Sullivan 4
  • 5. Enterprise Style Classification Office Worker On Campus Hotel Airport On The Road Client Site/Branch Office Public Hotspot Home Building Premises Source: Frost & Sullivan 5
  • 6. Industry Worker Classification Manufacturing Healthcare Education Government Finance Retail and Warehousing Estimated Workers 20 M 11 M 9M 3M 6.5 M 15 M Mobile Medium Very High Low/Medium Medium Medium Medium Comm. Necessity IT and Low/Medium Low/Medium Medium Very High Very High Low/Medium Telecom Spending Source: Frost & Sullivan 6
  • 7. Business Mobile Communication Scope How Does Frost & Sullivan Classify Enterprise Mobile Endpoints? Enterprise mobile endpoints are communicational devices and applications that are paid, subsidized (up front or through a reimbursement) and managed by an enterprise business. The device and/or application are, in turn, integrated with the rest of the enterprise Communications infrastructure (premise-based or hosted system) to extend voice, video, and data communication. Mobility PBX Gateway Switch Source: Frost & Sullivan 7
  • 8. Business Mobile Communication Endpoints PBX System Analog Phones Digital Phones IP Phones Mobile Phones Corded Phones Analog Deskphones Digital Deskphones IP Deskphones VoWLAN Phones Cordless Phones Analog Cordless DECT First Level FMC Single-Mode Second Level VoWLAN Phones FMC Dual-Mode IP DECT/SIP DECT Virtual Phones Softphones Fixed Mobile Clients Source: Frost & Sullivan 8
  • 9. VoWLAN Devices Picture source: Nokia, Polycom, and RIM 9
  • 10. VoWLAN Single-Mode Findings • Growth: Available since 2000 – Considerable traction. • Main Participants: Cisco, Polycom's SpectraLink, Vocera, Motorola, and OEM’s • Main Customers: Verticals such as healthcare, manufacturing, and retail. • Average Price: $300-400 • Major Trends: Higher penetration of WLAN infrastructure New Wi-Fi standard (802.11n) New acquisitions Emergence of new verticals • Major Drivers 1) Deployment of WLAN and IP telephony – 2) Vertical adoption 3) Advanced handsets 4) Long-term cost Savings • Major Challenges and Restraints: 1) Perception of security and QoS 2) Cost of implementation 3) Alternative solutions, 4) Slow standard ratification 10
  • 11. VoWLAN Enabled Dual-Mode Findings • Growth: New technology – 2006-2007: mostly trials – Great future potential. • Main Participants: Mobile manufacturers: Motorola, Nokia, RIM, and Samsung IP telephony providers: Avaya, Cisco, and Siemens • Main Customers: Road and corridor warriors – Carpeted office • Average Price: $500-650 • Major Trends: New partnerships and acquisitions Upsurge of “Second Level” FMC clients Enterprise WiMax • Major Drivers 1) Continuous entry of participants - 2) Growing popularity of consumer smartphones – 3) New benefits to customers • Major Challenges 1) Lack of clear business models – 2) Limited service provider interest and Restraints 3) High prices - 4) Cellular inertia 11
  • 12. VoWLAN Forecast VoWLAN Device Market: Unit Shipment and Revenue Forecasts (North America), 2006-2014 Revenues ($ Million) Units (Million) 2007 Units: 2,500 5.00 254,000 2007 Revenues: 2,000 4.00 US$110.5 million Revenues ($ Million) Units (Million) Revenue CAGR 1,500 3.00 Single-Mode (2007- 2014): 25.1% Revenue CAGR 1,000 2.00 Dual-Mode (2007- 2014): 131.8% 500 1.00 VoWLAN phones will represent 10% - 0.00 of total IP phone 2006 2007 2008 2009 2010 2011 2012 2013 2014 shipments in 2014. Note: All figures are rounded; the base year is 2007. Source: Frost & Sullivan 12
  • 13. DECT Devices Picture source: Polycom, Siemens, and snom 13
  • 14. DECT Findings • Growth: Mature technology – 20 years of existence – Undergoing transformation • Main Participants: Aastra, ALU, Ascom, Polycom’s KIRK, NEC-Phillips and Siemens • Main Customers: Businesses with legacy systems / with mobility needs and no WLAN / with mobility needs and WLAN for data only – Vertical and SMBs • Average Price: $200 • Major Trends: Expansion of DECT 6.0 SIP and IP DECT – an alternative New features and services • Major Drivers 1) Maturity and stability – 2) Voice quality and security 3) Cost effectiveness 4) Integration with IP telephony • Major Challenges 1) Image perception – 2) Price erosion 3) Limited or no data & Restraints integration 4) Limited popularity in NA 14
  • 15. DECT Forecast Enterprise DECT Phone Market: Unit Shipment and Revenue Forecasts, (North America) 2006-2014 Revenues ($ Million) Units (Million) 2007 Units: 80,000 135 0.75 2007 Revenues: 120 US$15.2 million 105 0.60 Revenue CAGR Revenues ($Million) (2007-2014): 32.0% 90 Units (Million) 0.45 Units CAGR (2007- 75 2014): 33.9% 60 0.30 Competing with 45 VoWLAN single- mode devices, 30 0.15 DECT will represent 15 35% of the 0 0.00 combined single- 2006 2007 2008 2009 2010 2011 2012 2013 2014 mode and DECT shipment in 2014 Note: All figures are rounded; the base year is 2007. Source: Frost & Sullivan 15
  • 16. Softphones Picture source: Counterpath, Netphone, and Zultys 16
  • 17. Softphone Findings • Growth: Introduced 1995 – Hold major potential – Default IP desktop extensions • Main Participants: IP Telephony providers: Avaya, Cisco, Nortel, Mitel, and Siemens. Sofphone vendors: Counterpath, Nuvoiz, and IP Blue Software Solution • Main Customers: Travelling executives, road warriors, telecommuters, and call-center agents • Average Price: $25-50 range per-user basis • Major Trends: Improved features and services Emergence of UC • Major Drivers 1) The growth of IP telephony – 2) The growth of IP desktop phones 3) The flexibility of softphones - 4) The popularity of consumer soft phones • Major Challenges & Restraints 1) QoS – 2) Softphone security – 3) Pricing pressures – 4) Lack of habit 17
  • 18. Softphone Forecast Enterprise Softphone Markets: Units Shipment and Revenue Forecasts (North America), 2006-2014 2007 Units: 461,000 units 2007 Revenues: 160 Revenues ($ Million) Units (Million) 4.5 US$18.9 million 140 4.0 Revenue CAGR 120 3.5 Revenues ($ Million) (2007-2014): 3.0 Units (Million) 32.5% 100 2.5 Units CAGR (2007- 80 2.0 2014): 37.1% 60 1.5 Roughly Softphone 40 shipment will 1.0 represent 10% of 20 0.5 the total IP phone 0 - shipment in 2014 2006 2007 2008 2009 2010 2011 2012 2013 2014 (80% to IP desk phone users and Years 20% to non-desk phone users). Note: All figures are rounded; the base year is 2007. Source: Frost & Sullivan 18
  • 19. FMC Clients Picture source: Cicero Networks and D2 Technologies 19
  • 20. FMC Client Findings • Classification: “First Level” PBX client extensions and “Second Level” FMC clients • Growth: Vey high potential • Main Participants: IP Telephony providers: Avaya, Cisco, Nortel, and Siemens. Soft manufacturers: Counterpath’s Firsthand, DiVitas, Agito Networks Others: Tango Networks, Telepo, OnRelay, and Varaha systems. • Main Customers: Travelling executives, road warriors, and mobile professionals. • Average Price: $50-100 range per-user basis for “First Level” PBX clients $200-300 range per phone for “Second Level” PBX clients • Trends PBX client extensions evolve into full FMC clients MUC - a “Third Level” FMC client or not? • Current Market: A few hundred of thousands? No forecast available yet. 20
  • 21. Focus Points Total Market Snapshot 21
  • 22. Total Forecast Business Mobile Communications: Units Shipment Forecasts (North America), 2006-2014 4.50 4.00 3.50 Units (Million) 3.00 2.50 2.00 1.50 1.00 0.50 0.00 2006 2007 2008 2009 2010 2011 2012 2013 2014 DECT VoWLAN Single-Mode VoWLAN Dual-Mode Softphones Source: Frost & Sullivan 22
  • 23. Your Feedback is Important to Us What would you like to see from Frost & Sullivan? Growth Forecasts? Competitive Structure? Emerging Trends? Strategic Recommendations? Other? Please inform us by taking our survey. 23
  • 24. For Additional Information • To leave a comment, ask the analyst a question, or receive the free audio segment that accompanies this presentation, please contact Stephanie Ochoa, Social Media Manager at (210) 247- 2421, via email, analystbriefings@frost.com, or on Twitter at http://twitter.com/stephanieochoa. 24