Frost & Sullivan Analysts Decode Enterprise Decision-Makers’ UC Feedback
 

Frost & Sullivan Analysts Decode Enterprise Decision-Makers’ UC Feedback

on

  • 862 views

Listen On Demand: ...

Listen On Demand:
https://www.brighttalk.com/webcast/5567/111855

Recent Frost & Sullivan primary research with customer decision-makers produced eye-popping responses to future plans for UC apps, endpoints and cloud solutions, and shifting work styles. This interactive session will give enterprise decision-makers and providers a reality check on key trends in the adoption of advanced enterprise communications capabilities.

Statistics

Views

Total Views
862
Views on SlideShare
798
Embed Views
64

Actions

Likes
4
Downloads
11
Comments
0

5 Embeds 64

https://twitter.com 46
http://social.acano.com 10
https://www.rebelmouse.com 5
http://www.slideee.com 2
http://acano.com 1

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Frost & Sullivan Analysts Decode Enterprise Decision-Makers’ UC Feedback Frost & Sullivan Analysts Decode Enterprise Decision-Makers’ UC Feedback Presentation Transcript

    • Decoding Enterprise Leaders’ Outlook on UC ApplicationsDecoding Enterprise Leaders’ Outlook on UC Applications What decision makers have to say about unified communication (UC) technologies in the workplace Melanie Turek, Vice PresidentMelanie Turek, Vice President Rob Arnold, Principal Analyst Michael Brandenburg, Industry Analyst Unified Communication & Collaboration May 21, 2014 © 2012 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan.
    • Today’’’’s Presenter Melanie Turek, Vice President Frost & Sullivan Follow me on: @melanieturek 2 Source: Frost & Sullivan http://www.linkedin.com/in/melanieturek @melanieturek 20+ years of communications market experience, including more than 10 years of market analysis and strategic consulting. Particular expertise in: - Unified communications and collaboration solutions - Visual communications products and services - Enterprise social networking - Business applications and services - Change management - Business processes
    • Today’s Co-Presenter Robert Arnold, Principal Analyst Frost & Sullivan Connect with me on social media: @RobArnoldUCC 3 Source: Frost & Sullivan 14+ years of communications market experience, including 10 years of market analysis and strategic consulting. Particular expertise in: - Unified communications and collaboration solutions - Visual communications products and services - Enterprise social networking - Advanced communications infrastructure architectures http://www.linkedin.com/in/robarnold4
    • Today’s Co-Presenter Michael Brandenburg, Industry Analyst Frost & Sullivan Connect with me on social media: @mbrandenburg 4 Source: Frost & Sullivan 20+ years of practical technology experience, over five years of market analysis and strategic consulting. Expertise in: - Broad knowledge of enterprise networking and unified communications technologies - Big-picture focus on how each of the components fit into the broader enterprise infrastructure - Focused researcher who can quickly understand new technologies and the competitive landscape http://www.linkedin.com/in/mtbrandenburg/
    • IT Challenges 54% 51% 49% New regulatory requirements are driving IT (information technology) costs up Managing multi-vendor solutions is increasingly costly and challenging Supporting new business needs is driving our costs up Attitudes Toward IT Challenges–Percent Agree/Strongly Agree: United States and Europe, 2013 5 Source: Frost & Sullivan 49% 42% 29% 29% 28% Our understanding of advanced UCC technologies is limited We are not able to make effective and timely investments in IT Our understanding of mobile technologies is limited Our IT and business strategies are poorly aligned Base: All respondents (n=1,028). Q5. Please rate your level of agreement with the following statements.
    • IT Challenge: Those With Limited UCC Understanding 44% 40% US Europe Understanding of UCC is Limited–Percent Agree/Strongly Agree: United States and Europe, 2013 6 Source: Frost & Sullivan 49% 38% 39% Small Medium Large Base: All respondents (n=1,028). Q5. Please rate your level of agreement with the following statements.
    • Highly Effective Enterprise Communications Technologies 63% 63% 62% 59% 59% Cloud computing Smartphones Video conferencing Unified communications client Tablets Overall Highly Effective Technology–Agree/Completely Agree: United States and Europe, 2013 7 Source: Frost & Sullivan 59% 59% 58% 56% 55% 54% 52% 50% 50% 45% Audio conferencing Mobile apps Business grade softphones Consumer softphones Web conferencing IP telephony Enterprise social media TDM phones Headsets Base: Filtered respondents. Sample sizes by technology are located in the Appendices. Q9A. For each statement please indicate how much you think the statement describes the technology: Overall highly effective technology for our company.
    • Enterprise Technologies, Current and Future Usage 51% 47% 46% Video conferencing Web conferencing Enterprise Technologies, Current and Future Usage: United States and Europe, 2013 Current Future 8 Source: Frost & Sullivan 44% 39% 48% 39% 33% Web conferencing Audio conferencing Headsets Base: All respondents (n=1,028). Q8a. Which of the following technologies is your company currently using? Q8b. Which of the following technologies do you expect your company will be using three years from now?
    • 51% 47% 44% 39% 31% 27% 26% 28% 51% 44% 46% 39% 68% 64% 58% 49% Currently in Use Total sample Small Medium Large Enterprise Communications Technologies by Company Size 9 Source: Frost & Sullivan 46% 48% 39% 33%33% 34% 27% 25% 47% 47% 34% 32% 56% 60% 51% 40% Video conferencing Web conferencing Audio conferencing Headsets Future Use Base: All respondents (n=1,028). Q8a. Which of the following technologies is your company currently using? Q8b. Which of the following technologies do you expect your company will be using three years from now?
    • Current & Future Workforce Distribution 16% 16% 22% 23% 62% 61% 2013 2016 Total Sample Remote Workers Mobile Workers Traditional, in-office workers 13% 21% 66%2013 Small 10 Source: Frost & Sullivan 13% 13% 21% 22% 66% 65% 2013 2016 16% 17% 25% 26% 59% 57% 2013 2016 Medium 18% 19% 21% 22% 61% 59% 2013 2016 Large
    • Current & Future Workforce Distribution 21% 22% 20% 21% 59% 57% 2013 2016 Banking/Financial/Insurance Remote Workers Mobile Workers Traditional, in-office workers 13% 22% 20% 19% 67% 59% 2013 2016 Government Healthcare 11 Source: Frost & Sullivan 14% 15% 18% 20% 68% 65% 2013 2016 Manufacturing 13% 13% 22% 22% 64% 64% 2013 2016 Healthcare 14% 14% 20% 20% 66% 66% 2013 2016 Retail/Wholesale
    • 63% 56% 57% 62% 66% 45% 66% 57% Email servers Collaborative apps Total sample Small Medium Large Most Prevalent Enterprise Communications Solutions Moved to the Cloud by Company Size 12 Source: Frost & Sullivan 48% 43% 49% 33% 42% 42% 57% 50% 48% Productivity/business apps Conferencing Base: Filtered respondents, those who use the cloud (n=445). Q15. Which of the following enterprise communication solutions have already been moved to the cloud?
    • 40% 40% 38% 31% 27% 40% 35% 44% 45% Instant messaging/chat/presence Mobile apps Total sample Small Medium Large Least Prevalent Enterprise Communications Solutions Moved to the Cloud by Company Size 13 Source: Frost & Sullivan 38% 38% 27% 24% 34% 15% 35% 26% 28% 44% 42% 32% Voice/unified messaging Enterprise social media Telephony platforms Base: Filtered respondents, those who use the cloud (n=445). Q15. Which of the following enterprise communication solutions have already been moved to the cloud?
    • Plans to Move Enterprise Communications Solutions to the Cloud 43% 34% 34% 33% 31% 29% 29% 34% 18% 21% 20% 20% 2% 5% 8% 3% 6% 11% 10% 10% Collaborative apps Conferencing Instant messaging/chat/presence Email servers Within next year Within next three years No plans to move to cloud Don't use solution Don't know 14 Source: Frost & Sullivan Base: Filtered respondents, those who are not using the cloud for enterprise communications solutions (n=>163). Q16. For the following enterprise communication solutions not already moved to the cloud, when is each planning to be moved to the cloud? 33% 32% 32% 30% 27% 26% 34% 36% 32% 32% 29% 37% 20% 20% 22% 22% 22% 21% 3% 3% 5% 6% 12% 6% 10% 9% 9% 10% 10% 10% Email servers Productivity/business apps Mobile apps Telephony platforms Enterprise social media Voice/unified messaging
    • Thank You!Thank You! Questions & Comments?Questions & Comments?
    • Next Steps Develop Your Visionary and Innovative Skills Growth Partnership Service Share your growth thought leadership and ideas or join our GIL Global Community 16 Source: Frost & Sullivan Join our GIL Community Newsletter Keep abreast of innovative growth opportunities Phone: 1-877-GOFROST (463-7678) Email: myfrost@frost.com
    • Your Feedback is Important to Us Growth Forecasts? Competitive Structure? What would you like to see from Frost & Sullivan? 17 Emerging Trends? Strategic Recommendations? Other? Please inform us by “Rating” this presentation.
    • Follow Frost & Sullivan on Facebook, LinkedIn, SlideShare, and Twitter http://www.facebook.com/FrostandSullivan https://www.linkedin.com/groups/Future-Growth-Opportunities-in-ICT-4876870 18 Source: Frost & Sullivan https://twitter.com/FS_ITVision https://www.linkedin.com/groups/Future-Growth-Opportunities-in-ICT-4876870 http://www.slideshare.net/FrostandSullivan
    • For Additional Information Clarissa Castaneda Corporate Communications Information & Communication Technologies (210) 477-8481 Clarissa.castaneda@frost.com Elka Popova Research Manager Unified Communications (416) 792-0160 epopova@frost.com 19 Source: Frost & Sullivan Craig Hays Sales Manager Information & Communication Technologies (210) 247-2460 Craig.hays@frost.com