Benchmarking Successful IFM Companies in Asia Pacific

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Frost & Sullivan Analyst Briefing on Benchmarking Successful IFM Companies in Asia Pacific

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  • Thoughtful perspective, interesting data. Would also like to see the IFM market in the context of the total FM market (current and potential) by country, to understand the rates at which internal FM services might be replaced by externally sourced services, in each market.
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Benchmarking Successful IFM Companies in Asia Pacific

  1. 1. Benchmarking Successful IFM Companies in Asia Pacific Janice Wung, Associate Environment & Building Technologies 09/12/2011
  2. 2. FM Market Overview FM Market Country Overview: IFM Percentage Asia Pacific, 2011 South Korea IFM: 17.5% of FM market JapanVietnam IFM: 25.2% of FM marketIFM: 0.5% of FM market PhilippinesThailand IFM: 1.0% of FM marketIFM: 7.0% of FM market SingaporeMalaysia IFM: 15.0% of FM marketIFM: 19.0% of FM market AustraliaIndonesia IFM: 31.4% of FM marketIFM: 3.0% of FM marketNew ZealandIFM: 20.0% of FM market Note: All figures are rounded; the base year is 2011. Source: Frost & Sullivan analysis 2
  3. 3. Drivers and Restraints Total FM Market: Key Market Drivers and Restraints Asia Pacific, 2012-2017 1-2 years 3-4 years 5-6 years Compliance to regulations by FM suppliersMarket Drivers Increasing multi-national companies Adoption of a mature facilities management perspective Strong support from regulation bodies Focus on sustainability development Lack of proper training and education on IFM conceptMarket Restraints Saturated future IFM markets expected Lack of regulatory support Preference of local service providers Difficulty in penetrating developing markets Impact: High Medium Low Source: Frost & Sullivan analysis. 3
  4. 4. Total FM Market Percent Revenue by End-user Sector Note: All figures are rounded. The base year is 2011. Source: Frost & Sullivan analysis. 4
  5. 5. FM Market – Competitive Overview IFM Market: Facilities Management Key Market Participants by Country Asia Pacific, 2011 Japan/South Korea: NTT Facilities, Aeon Delight, Samsung Everland, LG Serveone, TaiseiVietnam: Pan Pacific Group, P. Philippines: ISS, ServiceDussman, Aden Services, HB Master, City Service Corp.,Cleaning, CBRE Ecolab, Johnson Control InternationalThailand: PCS(Thailand), ISS, Adecco, Prompt Singapore: ISS, SingaporeTechno, Guts Investigation Food Industries, Certis Cisco Security, Adecco, Keppel FMOMalaysia: FaberGroup, Radicare, JCI, Sinar Australia: Spotless, Compass,Jerneh, Harta Maintenance ISS, Transfield, SodexoIndonesia: ISS, Pangansari,Compass, G4S, Pt IndocaterNew Zealand:Spotless, TransfieldServices, UGL, ADT, Darroch Source: Frost & Sullivan analysis. 5
  6. 6. Successful IFM Companies Overview Percent of Sales CompanyTotal FM Market: Asia Pacific, 2011 Current Situation Future Growth Name Spotless Growth Low High 1 2 3 4 5 Low High ISS Mature 1 2 3 4 5 JLL Mature Low High 1 2 3 4 5 UGL Mature Low High 1 2 3 4 5 Sodexo Mature Low High 1 2 3 4 5 CBRE Mature Low High 1 2 3 4 5 JCI Mature Low High 1 2 3 4 5 Savills Growth Low High 1 2 3 4 5 Colliers Growth Low High 1 2 3 4 5 Low Stable High Development Source: Frost & Sullivan analysis. 6
  7. 7. Successful IFM Companies Overview – Service Segments Involved Service Company Segment Spotless ISS JLL UGL Sodexo CBRE JCI Savills Colliers Cleaning Catering Security Property Management M&E Office Services Pest Control IFM Laundry Energy Motivation Health and Facili- Asset Project manag Solutions, safety ties manage- manage- ement Personal management, consult ment, land ment Others and home energy ing and farm solutions management manage- ment*Others refers to other major services offered that do not fall into any service segment mentioned in the scope of this study. Source: Frost & Sullivan analysis. 7
  8. 8. Successful IFM Companies Overview – End-user Sectors Involved End-user Company Sectors Spotless ISS JLL UGL Sodexo CBRE JCI Savills Colliers Healthcare Public Sector Infrastructure Education Commercial Manufacturing Energy and Resources Retail Leisure, Hotel, leisure Spor- Sport and Hotels, Leisure, sports and and ting leisure, logistics rural, entertain- entertain- facili- seniors hotel ment ment, food ties, Others and hotels, beverage, ports pharmaceau- ticals*Others refers to other major services offered that do not fall into any service segment mentioned in the scope of this study. Source: Frost & Sullivan analysis. 8
  9. 9. Follow Frost & Sullivan on Facebook, LinkedIn,SlideShare, and Twitter http://www.facebook.com/pages/Frost-Sullivan/249995031751?ref=ts http://www.linkedin.com/companies/4506 http://www.slideshare.net/FrostandSullivan http://twitter.com/frost_sullivan 9
  10. 10. For Additional Information Donna Jeremiah Carrie Low Corporate Communications Corporate Communications Asia Pacific Asia Pacific +603 6204 5832 +603 6204 5910 djeremiah@frost.com carrie.low@frost.com Janice Wung Associate Environment & Building Technologies apacfrost@frost.com 10

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