Analysis of the New Zealand Unified Communications Market


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Frost & Sullivan Analyst Briefing on the New Zealand Unified Communications Market

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Analysis of the New Zealand Unified Communications Market

  1. 1. Analysis of the New Zealand Unified Communications Market<br />Audrey William<br />Enterprise Communications and Collaboration, ANZ<br />August 2011<br />
  2. 2. Overview of the New Zealand Unified Communications Market<br />The New Zealand UC market declined by 1.9% from 2009 mainly due to a slow recovery from the downturn and very cautious spending from businesses<br />The market is forecast to grow at a CAGR of 9.3% between 2011 and 2017. <br />Growth in this market will be driven mainly by conferencing & collaboration and mobility solutions<br />The recent earthquakes in New Zealand have placed a lot of emphasis on disaster recovery and business continuity initiatives <br />
  3. 3. Market forecast by UC applications in New Zealand<br />
  4. 4. Drivers and Inhibitors in the New Zealand UC Market<br /><ul><li> Rebuilding efforts </li></ul> following the <br /> Christchurch earthquakes<br /><ul><li> Demand for videoconferencing
  5. 5. BYOD trend gaining momentum
  6. 6. Cloud based UC services
  7. 7. Cautious spending</li></ul> from several verticals<br /><ul><li>Integration with</li></ul> existing infrastructure<br /><ul><li>Saturation from </li></ul> several technologies<br /> such as telephony<br /> is limiting growth<br />
  8. 8. Ecosystem of major participants in the New Zealand UC market<br />Service Providers, Global System Integrators (Telstra Clear, Gen-i, IBM, HP, etc)<br /><ul><li>Telecom service providers will play an important role in areas such as UC as a service and Videoconferencing services
  9. 9. Due to the complex nature of some of the larger deployments, global SI’s such as IBM and HP will play a greater role in UC integration services
  10. 10. Social Media vendors are starting to partner with some of the UC vendors. Acquisition will be rampant in this segment. </li></ul>Video, Social Media and CRM vendors<br />UC Vendors (Avaya, Cisco, Microsoft, Mitel, Zeacom, Shoretel, ALU, etc)<br />Unified <br />Communications<br />Software/SaaS and IT Vendors <br />
  11. 11. Close to 50% of respondents do not use any Hosted UC solutions<br />Q= What is your current usage of Hosted Solutions?<br />N=86<br />
  12. 12. Apple and Google emerge as preferred vendors for Enterprise Mobility solutions in the New Zealand market<br />Q= Who is your preferred vendor for Enterprise Mobility?<br />N=86<br />
  13. 13. Deployment of Tablets in the Enterprise – New Zealand<br />N=86<br />N=86<br /><ul><li> Close to 30% of the respondents will look to deploy or trial a device in the </li></ul> next 12 months<br /><ul><li> 55% of respondents see the benefits in deploying tablets within an enterprise</li></li></ul><li>Opportunities ahead in the NZ Unified Communications market<br /><ul><li> The growth in mobility is driving discussions amongst CIO’s and IT managers for an</li></ul> Enterprise mobile strategy<br /><ul><li> Cloud UC is still in its early stages of growth. Good opportunities with the small </li></ul> businesses given that some of the new offerings have very attractive price points<br /><ul><li> Conferencing is expected to witness very strong growth in the New Zealand UC </li></ul> Market. <br /><ul><li> Good interest from IT managers in deploying enterprise social media applications as </li></ul> part of the overall collaboration solution. Still in its early stages of growth<br /><ul><li> As deployments around video, cloud UC and managed services gain in</li></ul> importance, the telecom service providers and global system integrators will play a key <br /> role in the complex UC deployments<br />
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  15. 15. For Additional Information<br />Donna Jeremiah<br />Corporate Communications<br />Asia Pacific<br />+603 6204 5832<br /><br />Carrie Low<br />Corporate Communications<br />Asia Pacific<br />+603 6204 5910<br /><br />Audrey William<br />Research Director<br />ICT<br /><br />